Bar (on property)

Reviews of Aloft Birmingham Eastside

4 out of 5
Aloft Birmingham Eastside
4 Woodcock Street, Birmingham, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 328 out of 477 reviews" "
Rating 8 - Good. 99 out of 477 reviews" "
Rating 6 - Okay. 25 out of 477 reviews" "
Rating 4 - Poor. 11 out of 477 reviews" "
Rating 2 - Terrible. 14 out of 477 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff alway helpful.
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Especially you customer service are great.
Stayed 2 nights in May 2024

10/10 Excellent

PALWINDER

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

10/10 Excellent

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, lovely welcoming staff, who were very helpful! Overall fabulous hotel
Stayed 1 night in Apr 2024

8/10 Good

Patrick

Business traveller
Liked: Amenities
Great room. Lifts stopped working during stay
Stayed 2 nights in Apr 2024

8/10 Good

Josh

Stayed 1 night in Mar 2024

10/10 Excellent

Heena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and fantastic hospitality
Stayed 1 night in Mar 2024

10/10 Excellent

Carsyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a very clean and friendly environment. Local area is generally fine.
Stayed 1 night in Mar 2024

8/10 Good

Louise

Stayed 1 night in Feb 2024

8/10 Good

Becky

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Mr Paul D

Stayed 1 night in Feb 2024

10/10 Excellent

David

Stayed 2 nights in Feb 2024

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very welcoming. Room spacious.
Stayed 1 night in Feb 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aloft Birmingham A1
Stayed 2 nights Hotel was spotlessly clean and breakfast was first class
Stayed 2 nights in Feb 2024

10/10 Excellent

Chi Ching Sibal

Travelled with family
Wonderful stay
Amazing one night stay at Aloft Birmingham. The room was spacious and beds were comfy. The hotel is very new and clean, we loved our time spent there!
Stayed 1 night in Feb 2024

10/10 Excellent

FAN HSI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024

10/10 Excellent

Jennefer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Landis

Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel
Speed of service was extremeley slow at both evening meal and breakfast. Coulsnt fault hotel otherwise
Stayed 1 night in Feb 2024

8/10 Good

Terrence

Business traveller
Liked: Cleanliness, staff & service
Got an upgrade, the room is big but near to the lift, I could hear the bang sound and the door was shaking whenever my neighbours come back. Bathroom is nice, lovely walking shower, would be even better if there is some hanger near to the shower that I could hang my towel. Breakfast is a bit disappointing, there is not fruit available. I ordered mushroom and found egg shell in it, I don’t understand why because I didn’t order egg. Not a big issue but not so nice..
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Aloft Team on 4 Feb 2024
It warms our hearts to know that you had a fantastic time, especially with your high review scores. Your satisfaction is our priority, and we hope to continue exceeding your expectations. Thank you for choosing us, and we can't wait to welcome you back!Kind regards,Whitney NgaGuest Service Assistant

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, close to event site and multi-storey parking just a 4 minute walk
Stayed 1 night in Jan 2024
Response from Aloft Team on 4 Feb 2024
Dear Susan,It was our pleasure to have you as our guest! We're thrilled to know you had a great time with us. Your satisfaction is our priority, and we're grateful for the opportunity to have contributed to a positive experience. We look forward to hosting you again soon.Kind regards,Whitney NgaGuest Service Assistant

6/10 Okay

Neil

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Aloft Team on 4 Feb 2024
Dear Neil,Thank you for your kind review.We are happy to know your stay with us was satisfactory. Please feel free to provide details of your stay especially on areas where we can improve as guest satisfaction is our top goal.We hope to welcome you again soon.Kind regards,Whitney NgaGuest Service Assistant

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Another excellent stay. Great room and friendly staff.
Stayed 1 night in Jan 2024
Response from Aloft Team on 4 Feb 2024
Dear Mark,We are delighted to read your kind words about your stay with us. Creating a 'home away from home' atmosphere is our goal, and we're pleased to know we achieved that for you yet again. Your comfort is our priority, and we look forward to the opportunity to host you again soon.Kind regards,Whitney NgaGuest Service Assistant

8/10 Good

Jay M

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean room with comfortable bed and hot shower. TV signal was poor though - kept freezing. Might just be a poor connection in the room. The staff went out of their way to recover my phone charger which I left behind on the bedside table. Initially they said it had not been found but a further investigation involving the hotel manager and housekeeping manager revealed that it had been found but was marked up against a different room number. The restaurant is awful - menu looks great but food was just microwaved ready meals! They should employ a trained chef at those prices. Also wanted £12 advance payment for breakfast (£15 on the day) - there was no option for a light tea and toast. The staff had no ability to compromise on this so ended up getting a croissant and tea from a local coffee shop for £5. In summary for a decent night stay in a clean room with hot shower - this is an excellent place and 5-stars. But the restaurant is well below par - like you would find in low-end hotel chains and the no-options breakfast needs attention so zero stars for this !!!
Stayed 2 nights in Jan 2024
Response from Aloft Team on 4 Feb 2024
Dear Jay, Thank you for sharing your detailed feedback about your recent stay with us. We're pleased to hear that you found the room clean, with a comfortable bed and a hot shower. We're also grateful for your recognition of our staff's efforts in recovering your phone charger.However, we sincerely apologize for the inconvenience you experienced with the TV signal and the mix-up regarding your charger. Your feedback has been shared with our team, and we'll address these issues to ensure a smoother experience for our guests in the future.We also appreciate your honest feedback about the restaurant. We take this seriously and will review our menu and culinary offerings to enhance the dining experience. Your comments about the breakfast options are noted, and we'll explore ways to provide more flexibility for our guests.Thank you for bringing these matters to our attention. We value your feedback, and we hope to have the opportunity to welcome you back for an improved and delightful experience.Kind regards,Whitney NgaGuest Service Assistant

10/10 Excellent

Darren

Stayed 1 night in Jan 2024
Response from Aloft Team on 4 Feb 2024
Dear Darren,Thank you for your wonderful review! We're thrilled to hear that you enjoyed the exceptional service and attention provided by our team. It's our pleasure to see to it that your stay is memorable, and we can't wait to welcome you back for another outstanding experience.Kind regards,Whitney NgaGuest Service Assistant

10/10 Excellent

Tasneem

Stayed 1 night in Jan 2024
Response from Aloft Team on 4 Feb 2024
Dear Tasneem,Thank you for your wonderful review! We're thrilled to see that you enjoyed the exceptional service and attention provided by our team and ambiance. It's our pleasure to ensure your stay is memorable, and we can't wait to welcome you back for another outstanding experience.Kind regards,Whitney NgaGuest Service Assistant

10/10 Excellent

tobi

Stayed 3 nights in Jan 2024
Response from Aloft Team on 4 Feb 2024
Dear Tobi,Thank you for your positive review! We're delighted to see that your stay with us was a pleasant one. Creating a stress-free environment for our guests is our goal, and we appreciate your scores. We hope to welcome you again soon.Kind regards,Whitney NgaGuest Service Assistant

10/10 Excellent

lisa

Stayed 1 night in Jan 2024
Response from Aloft Team on 4 Feb 2024
Dear Lisa,Thank you for your positive review! We're delighted to see that your stay with us was effortlessly relaxing. Creating a stress-free environment for our guests is our goal, and we appreciate your review scores. We can't wait to provide you with another rejuvenating experience on your next visit.Kind regards,Whitney NgaGuest Service Assistant

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from FOM on 20 Jan 2024
Dear Mohammed, Thank you for your kind review. We are hoping you would visit our hotel when you are back to Birmingham in the future. Kind regards AlbertFront Office Manager

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from FOM on 20 Jan 2024
Dear Christine, Thank you for your kind review. We are hoping you would visit our hotel when you are back to Birmingham in the future. Kind regards AlbertFront Office Manager

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Jan 2024
Response from FOM on 20 Jan 2024
Dear Stephen, Thank you for your kind review. We are hoping you would visit our hotel when you are back to Birmingham in the future. Kind regards AlbertFront Office Manager

10/10 Excellent

Tim

Stayed 1 night in Jan 2024
Response from FOM on 20 Jan 2024
Dear Tim, Thank you for your kind review. We are hoping you would visit our hotel when you are back to Birmingham in the future. Kind regards AlbertFront Office Manager

10/10 Excellent

mohammed

Stayed 1 night in Jan 2024
Response from FOM on 20 Jan 2024
Dear Mohammed, Thank you for your kind review. We are hoping you would visit our hotel when you are back to Birmingham in the future. Kind regards AlbertFront Office Manager

10/10 Excellent

Joseph

Stayed 1 night in Dec 2023
Response from FOM on 20 Jan 2024
Dear Joseph, Thank you for your kind review. We are hoping you would visit our hotel when you are back to Birmingham in the future. Kind regards AlbertFront Office Manager

10/10 Excellent

Raiyne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Dec 2023
Response from FOM on 6 Jan 2024
Dear Raiyne, Thank you for your kind review. We are looking forward to meeting you at our property again in the future. Kind regards AlbertFront Office Manager

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great New year stay.
I booked a suite for my partners birthday and an evening meal. Amazing room and food both for evening meal and breakfast great. Parking off site cost around £10 for 24 hours. Staff all really friendly. We will return for sure. There was NYE private party, and we where invited to join them. Brilliant New year!!
Stayed 1 night in Dec 2023
Response from FOM on 6 Jan 2024
Dear Georgina, Thank you for your kind review. We are looking forward to meeting you at our property again in the future. Kind regards AlbertFront Office Manager

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for getting to airport, city center and football.
Stayed 2 nights in Dec 2023
Response from FOM on 6 Jan 2024
Dear Martin, Thank you for your kind review. We are looking forward to meeting you at our property again in the future. Kind regards AlbertFront Office Manager

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from FOM on 6 Jan 2024
Dear James, Thank you for your kind review. We are looking forward to meeting you at our property again in the future. Kind regards AlbertFront Office Manager

10/10 Excellent

Ka Yin Steven

Stayed 1 night in Dec 2023
Response from FOM on 6 Jan 2024
Dear Ka Yin Steven, Thank you for your kind review. We are looking forward to meeting you at our property again in the future. Kind regards AlbertFront Office Manager

10/10 Excellent

Habiul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had an amazing stay at this hotel! The staff was incredibly friendly and accommodating, the room was spacious and clean, and the amenities were top-notch. The location is perfect, with easy access to attractions and dining. I highly recommend this hotel for a memorable and comfortable experience. Five stars!
Stayed 3 nights in Dec 2023
Response from FOM on 29 Dec 2023
Dear Habiul, What a lovely feedback!I am glad to hear you enjoyed your stay at Aloft Birmingham Eastside hotel. We are looking forward to meeting you at our hotel again in the future. Kind regards AlbertFront Office Manager

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FOM on 29 Dec 2023
Dear Dwayne, What a lovely feedback!I am glad to hear you enjoyed your stay at Aloft Birmingham Eastside hotel. We are looking forward to meeting you at our hotel again in the future. Kind regards AlbertFront Office Manager

10/10 Excellent

Laura

Stayed 1 night in Dec 2023
Response from FOM on 29 Dec 2023
Dear Laura, What a lovely feedback!I am glad to hear you enjoyed your stay at Aloft Birmingham Eastside hotel. We are looking forward to meeting you at our hotel again in the future. Kind regards AlbertFront Office Manager

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from FOM on 29 Dec 2023
Dear Selena, What a lovely feedback!I am glad to hear you enjoyed your stay at Aloft Birmingham Eastside hotel. We are looking forward to meeting you at our hotel again in the future. Kind regards AlbertFront Office Manager

10/10 Excellent

Divesh

Stayed 2 nights in Dec 2023
Response from FOM on 20 Jan 2024
Dear Divesh, Thank you for your kind review. We are hoping you would visit our hotel when you are back to Birmingham in the future. Kind regards AlbertFront Office Manager

8/10 Good

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was absolutely great, excellent facilities and couldn’t fault it. However, when we arrive there was only one lift working and the next day there were no lifts at all. We had two small children, a buggy and a room in the top floor so this was obviously not ideal!
Stayed 1 night in Dec 2023
Response from FOM on 26 Dec 2023
Dear Samantha, Thank you for your lovely feedback. I am very happy to hear that your stay at our property was pleasant. We hope you would consider our property if future travels bring you back to Birmingham. Sincerely AlbertFront Office Manager

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from FOM on 26 Dec 2023
Dear James, Thank you for your lovely feedback. I am very happy to hear that your stay at our property was pleasant. We hope you would consider our property if future travels bring you back to Birmingham. Sincerely AlbertFront Office Manager

2/10 Terrible

Mike

Stayed 1 night in Dec 2023
Response from FOM on 26 Dec 2023
Dear Mike, Thank you for taking a time and reviewing your recent stay at Aloft Birmingham Eastside Hotel. I am sorry to hear that we did not meet all of your expectations during your stay. Please note all the feedback we receive is essential for our business to constantly grow that is why once again I would like to thank you for this feedback. Kind regards AlbertFront Office Manager

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and good breakfast
Stayed 1 night in Dec 2023
Response from Scott on 26 Dec 2023
Dear, What a lovely feedback! I am very happy to hear that we meet your expectations on this occasion. It was a real honour to have you at our property and we hope that you would choose our hotel again if future travels bring you back to Birmingham. Sincerely AlbertFront Office Manager