Executive Suite | Minibar, in-room safe, desk, soundproofing
Check availability

Reviews of Promenade Hotel Bintulu

3.5 out of 5
Promenade Hotel Bintulu
Lot 8074, No 178, Bintulu Sentral, Jalan Kidurong, Bintulu, Sarawak

Reviews

8.4

Very good

Rating 10 - Excellent. 44 out of 130 reviews" "
Rating 8 - Good. 64 out of 130 reviews" "
Rating 6 - Okay. 17 out of 130 reviews" "
Rating 4 - Poor. 5 out of 130 reviews" "
Rating 2 - Terrible. 0 out of 130 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Business traveller
Decent stay. Aircon temperature control was not working, hard time getting a good sleep.
Stayed 4 nights in Dec 2023

8/10 Good

Poh ching, Kuala Lumpur

Stayed 2 nights in Nov 2023

10/10 Excellent

Fumito

Stayed 1 night in Sep 2023

10/10 Excellent

Eulogius Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2023

8/10 Good

Amery

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It very clean and non smoking 🚭 hotel. I like it. But the window looking out from the room have to be clean.
Stayed 2 nights in Oct 2022

8/10 Good

Ling

Stayed 1 night in Jul 2022

6/10 Okay

Chong Siew

Travelled with family
Executive suite rooms are big. Air conditioning was too cold and not adjustable
Stayed 1 night in Jul 2022

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Mohd Sabri

Stayed 4 nights in Mar 2022

6/10 Okay

Eng Hee

Business traveller
Stayed 1 night in Mar 2022

10/10 Excellent

Santhara Sageran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

4/10 Poor

Yen Shiong

Stayed 3 nights in Dec 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Decent Place
Overall ok, but the air conditioner setting does not work. Had to turn off the air conditioner to make the room less cold.
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & nice
Clean & comfortable hotel room.
Stayed 1 night in Oct 2021

10/10 Excellent

Law

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast very good
Good!!!
Stayed 7 nights in Apr 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and nice but the only thing that i dont like is the carpet which can be quite dusty and dirty causing me to have difficulty in breathing. Other than this, everything is good and nice
Stayed 1 night in Apr 2021

10/10 Excellent

Kien Ping

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
...
Stayed 1 night in Apr 2021

8/10 Good

Chin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Promenade Hotel Bintulu, Sarawak on 8 Mar 2021
Dear Sir/Ms, Thank you for staying at Promenade Hotel Bintulu recently. We are glad to know that you had a wonderful stay with us. We look forward to another opportunity to be of service to you again in the near future. Regards, S. Ganapathy Hotel Manager Promenade Hotel Bintulu, Sarawak

8/10 Good

MAZIAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

8/10 Good

Chang Hao

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020

8/10 Good

wong

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Promenade Hotel Kota Kinabalu on 22 Sept 2020
Dear Sir/Ms, Thank you for staying at Promenade Hotel Bintulu recently. We are glad to know that you had a wonderful stay with us. We look forward to another opportunity to be of service to you again in the near future. Regards, S. Ganapathy Hotel Manager Promenade Hotel Bintulu, Sarawak

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Good place for vacation. Walking distance to cafe and shopping.
Stayed 1 night in Sep 2020
Response from Promenade Hotel Bintulu on 22 Sept 2020
Dear Sir/Ms, Thank you for staying at Promenade Hotel Bintulu recently. We are glad to know that you had a wonderful stay with us. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most shops and restaurants are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, S. Ganapathy Hotel Manager Promenade Hotel Bintulu, Sarawak

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service. Very clean room. Despite COVID crisis no measures to cut corners. Keep it up.
Stayed 1 night in Aug 2020
Response from Promenade Hotel Bintulu on 22 Sept 2020
Dear Sir/Ms, Thank you for staying at Promenade Hotel Bintulu recently. We are glad to know that you had a wonderful stay with us. Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. We look forward to another opportunity to be of service to you again in the near future. Regards, S. Ganapathy Hotel Manager Promenade Hotel Bintulu, Sarawak

10/10 Excellent

Min Poh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Ambience
Awesome breakfast
Stayed 1 night in Mar 2020

8/10 Good

Rod, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly and efficient staff. Great breakfast
Stayed 1 night in Feb 2020

10/10 Excellent

MICHAEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Leong Sze

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable.
Excellent!
Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room was nice. However selection of bed size was not appropriately entertained.
Stayed 1 night in Jan 2020

10/10 Excellent

ANISA AINA NADIAH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Mogan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Nafisah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Muhammad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
Amazing staffs
Stayed 3 nights in Dec 2019

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfort
Nice and comfort hotel to stay
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

Tuck Wai

Liked: Cleanliness, staff & service, room comfort
Comfortable & nice breakfast
Room space was fairly large. The shower area looks a little dull & lower walls not clean. Shower pressure not strong enough. However, breakfast spread was very good
Stayed 1 night in Sep 2019
Response from S. Ganapathy, Hotel Manager on 22 Oct 2019
Thank you for staying at Promenade Hotel Bintulu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future.

8/10 Good

Norhafizah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from S. Ganapathy, Hotel Manager on 24 Oct 2019
Thank you for staying at Promenade Hotel Bintulu recently. We look forward to another opportunity to be of service to you again in the near future.

10/10 Excellent

Tung CHuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from S. Ganapathy, Hotel Manager on 24 Oct 2019
Thank you for staying at Promenade Hotel Bintulu recently. We look forward to another opportunity to be of service to you again in the near future.

8/10 Good

Elizabeth Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from S. Ganapathy, Hotel Manager on 24 Oct 2019
Thank you for staying at Promenade Hotel Bintulu recently. We look forward to another opportunity to be of service to you again in the near future.

8/10 Good

Teck Sung

Liked: Room comfort
Stayed 1 night in Aug 2019
Response from S. Ganapathy, Hotel Manager on 24 Oct 2019
Thank you for staying at Promenade Hotel Bintulu recently. We look forward to another opportunity to be of service to you again in the near future.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 1 night in Jul 2019
Response from Hotel Manager on 25 Jul 2019
Dear Sir/Ms, Thank you for staying at Promenade Hotel Bintulu recently. We look forward to another opportunity to be of service to you again in the near future. Regards, S. Ganapathy Hotel Manager Promenade Hotel Bintulu, Sarawak

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay. Room was nice and clean. Shower was powerful too. Would stay again .
Stayed 2 nights in Jun 2019
Response from Hotel Manager on 26 Jun 2019
Dear Sir/Ms, Thank you for staying at Promenade Hotel Bintulu recently. We are happy to know that you had a pleasant stay with us. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and room amenities. We look forward to another opportunity to be of service to you again in the near future. Regards, S. Ganapathy Hotel Manager Promenade Hotel Bintulu, Sarawak

10/10 Excellent

Naziri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Group Director of Sales & Marketing on 10 Jun 2019
Dear Sir/Ms, Thank you for staying at Promenade Hotel Bintulu recently. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

8/10 Good

ysh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Group Director of Sales & Marketing on 10 Jun 2019
Dear Sir/Ms, Thank you for staying at Promenade Hotel Bintulu recently. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall good stay
Cleanliness of the room was good just that the fixtures in the toilet were rusty, Shower head and toilet flush button.
Stayed 1 night in May 2019
Response from Group Director of Sales & Marketing on 10 Jun 2019
Dear Sir/Ms, Thank you for staying at Promenade Hotel Bintulu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019
Response from Group Director of Sales & Marketing on 3 May 2019
Dear Sir/Ms, Thank you for staying at Promenade Hotel Bintulu recently. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel rate is very resonable.
Stayed 1 night in Mar 2019
Response from Group Director of Sales & Marketing on 3 May 2019
Dear Sir/Ms, Thank you for staying at Promenade Hotel Bintulu recently. We are glad to know that you find our rate reasonable. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

8/10 Good

Elizabeth Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Group Director of Sales & Marketing on 18 Apr 2019
Dear Elizabeth Elaine, Thank you for staying at Promenade Hotel Bintulu recently. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

8/10 Good

Lee Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Promenade Hotel Bintulu, a good sat place
My first time to stay with this hotel. Feeling comfortable and easy to stay and move around this area. Very convenient for me though.
Stayed 2 nights in Mar 2019
Response from Group Director of Sales & Marketing on 8 Apr 2019
Dear Lee Hua, Thank you for staying at Promenade Hotel Bintulu recently. We are glad that you liked your stay with us. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most shops and restaurants are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]