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Reviews of Mercure Bradford, Bankfield Hotel

3 out of 5
Mercure Bradford, Bankfield Hotel
Bradford Road, Bingley, England

Reviews

7.0

Good

Rating 10 - Excellent. 152 out of 647 reviews" "
Rating 8 - Good. 211 out of 647 reviews" "
Rating 6 - Okay. 145 out of 647 reviews" "
Rating 4 - Poor. 66 out of 647 reviews" "
Rating 2 - Terrible. 73 out of 647 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Andy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A straightforward hotel experience with a satisfactory overall experience. Clean apart from a black pube left on the bath tub.
Stayed 1 night in May 2024

6/10 Okay

Philip

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Convenient for visiting Bingley Everything was OK, but compared to previous visits the hotel is looking a bit tired - is it time for for an upgrade?
Stayed 1 night in May 2024
Response from Mr P on 22 May 2024
Dear Philip,Thank you for your feedback on your recent stay at the Mercure Bradford Bankfield Hotel. We appreciate your comments and are pleased to hear that overall, everything was OK during your visit.We value your observations about the hotel’s condition. Maintaining high standards is important to us, and your suggestion for an upgrade is duly noted. I will share your feedback with our management team for their review.We hope to welcome you back in the future and provide you with an enhanced experience.Best regards,Reception TeamMercure Bradford Bankfield Hotel

4/10 Poor

Mark

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very tired and not clean. Service to remove cot in bedroom never happend had to dismantle and remove myself. Whole hotel very run down and under staffed.
Stayed 1 night in May 2024
Response from MG on 12 May 2024
Dear Mark,Thank you for taking the time to share your feedback regarding your recent stay at the Mercure Bradford Bankfield Hotel. Your insights are invaluable to us as we continuously strive to enhance our guests' experiences.However, we regret to learn that certain aspects, did not meet your expectations. Please accept our sincere apologies for any inconvenience caused.Rest assured, your comments will be shared with our management team to address the areas of concern and make necessary improvements. We are committed to providing our guests with a pleasant and memorable stay, and your feedback helps us in achieving this goal.Once again, thank you for sharing your feedback. If there is anything further we can assist you with or if you plan to visit us again, please do not hesitate to contact us directly.Warm regards,Reception Team Mercure Bradford Bankfield Hotel

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from MG on 30 Apr 2024
Hi Stephen,Thank you so much for taking the time to share your feedback on your recent stay at Mercure Bradford Bankfield Hotel. Thank you once again for choosing Mercure Bradford Bankfield Hotel. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Reception Team

10/10 Excellent

Hafizur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like it, will 💯 come again
Stayed 1 night in Apr 2024
Response from MG on 16 Apr 2024
Dear Hafizur,Thank you so much for your wonderful feedback!We're thrilled to hear that you really liked your experience at Mercure Bradford Bankfield Hotel and that you're planning to return in the future. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay.We can't wait to welcome you back for another fantastic stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Looking forward to seeing you again soon at Mercure Bradford Bankfield Hotel!Warm regards,Reception Team

4/10 Poor

Brian

Disliked: Cleanliness
Radiator valve controlled with a juberlee clip sharp edges heating not working
Stayed 1 night in Apr 2024
Response from MG on 11 Apr 2024
Dear Brain, Thank you for taking the time to tell us about your experience at the Mercure Bradford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem you encountered and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Mark GaskinGeneral Manager

6/10 Okay

j

Travelled with partner
Liked: Cleanliness, staff & service
The room was extremely hot
Stayed 3 nights in Apr 2024
Response from MG on 8 Apr 2024
Dear J,Thank you for sharing your feedback following your recent stay at Mercure Bradford Bankfield Hotel. We appreciate your time and input as we continuously strive to improve our services and ensure the satisfaction of our guests.However, I apologize for any inconvenience caused by the fact that your room was too hot, in future let reception know and we would be more than happy to provided you with a fan to assist in keeping the room much cooler.Once again, thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back to Mercure Bradford Bankfield Hotel in the future and provide you with an improved experience.Warm regards,Reception Team

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and beautiful view we was so happy
Stayed 1 night in Apr 2024
Response from MG on 7 Apr 2024
Dear Hasan, We are delighted that you enjoyed your stay and will definitely stay with us again. At Mercure Bradford Hotel, we continuously strive to improve and update all of our facilities in order to provide the highest quality experiences possible. Once again, thank you for your review and we look forward to welcoming you back soon! The Mercure Bradford Hotel Management Team

6/10 Okay

christine

Travelled with pets
Lovely grounds, tranquil and peaceful setting. Away from the road. Pet friendly. Staff helpful and friendly. Easy access to shopping in Bingley and Saltaire. Near countryside walks.
Stayed 3 nights in Feb 2024
Response from MG on 3 Mar 2024
Dear Christine,We are delighted that you enjoyed your stay and will definitely stay with us again. At Mercure Bradford Hotel, we continuously strive to improve and update all of our facilities in order to provide the highest quality experiences possible. Once again, thank you for your review and we look forward to welcoming you back soon! The Mercure Bradford Hotel Management Team

10/10 Excellent

Kenzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff, Good room service and excellent food in the restaurant
Stayed 6 nights in Feb 2024
Response from MG on 29 Feb 2024
Dear Kenzie,We are delighted that you enjoyed your stay and will definitely stay with us again. At Mercure Bradford Hotel, we continuously strive to improve and update all of our facilities in order to provide the highest quality experiences possible. Once again, thank you for your review and we look forward to welcoming you back soon! The Mercure Bradford Hotel Management Team

10/10 Excellent

Joti

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from MG on 25 Feb 2024
Dear Joti, We are delighted that you enjoyed your stay and will definitely stay with us again. At Mercure Bradford Hotel, we continuously strive to improve and update all of our facilities in order to provide the highest quality experiences possible. Once again, thank you for your review and we look forward to welcoming you back soon! The Mercure Bradford Hotel Management Team

4/10 Poor

thomas, london

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Windows were old and left a lot of wind through and was noisy. The room was shoddy and old. Could do with a refurb. Didn’t try the restaurant it the bar was ok.
Stayed 4 nights in Jan 2024
Response from MG on 25 Feb 2024
Dear Thomas,Thank you for taking the time to tell us about your experience at the Mercure Bradford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem you encountered and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.SincerelyMark Gaskin

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed due to a friend's 40th in the area. Lovely, helpful staff on Reception and the breakfast lady was absolutely wonderful 👍
Stayed 1 night in Feb 2024
Response from MG on 25 Feb 2024
Dear Jon,We are delighted that you enjoyed your stay and will definitely stay with us again. At Mercure Bradford Hotel, we continuously strive to improve and update all of our facilities in order to provide the highest quality experiences possible. Once again, thank you for your review and we look forward to welcoming you back soon! The Mercure Bradford Hotel Management Team

2/10 Terrible

Zara

Business traveller
Stayed 1 night in Feb 2024
Response from MG on 21 Feb 2024
Dear Zara,Thank you for taking the time to tell us about your experience at the Mercure Bradford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem you encountered and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mark Gaskin

2/10 Terrible

Gillian

Stayed 3 nights in Feb 2024
Response from MG on 22 Feb 2024
Dear Gillian,Thank you for taking the time to tell us about your experience at the Mercure Bradford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem you encountered and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mark Gaskin

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great room great service. Receptionist lovely. Would certainly stay again.
Stayed 1 night in Feb 2024
Response from MG on 21 Feb 2024
Dear Mark,We very much appreciate your comments regarding your stay at the Mercure Bradford Bankfield Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mark GaskinManager

6/10 Okay

Ulrike

Stayed 2 nights in Feb 2024
Response from Mark on 15 Feb 2024
Dear Ulrike, Thank you for you're kind words, we at Mercure Bradford value and respect all of our guest. Looking forward to welcoming you back to the Mercure again.Mercure Bradford Hotel. Regards Mark Gaskin

8/10 Good

Robert

Stayed 1 night in Feb 2024
Response from Mark on 15 Feb 2024
Dear Robert, Thank you for you're kind words, we at Mercure Bradford value and respect all of our guest. Looking forward to welcoming you back to the Mercure again.Mercure Bradford Hotel. Regards Mark Gaskin

8/10 Good

alan

Stayed 2 nights in Feb 2024
Response from Mark on 15 Feb 2024
Dear Alan, Thank you for you're kind words, we at Mercure Bradford value and respect all of our guest. Looking forward to welcoming you back to the Mercure again. Mercure Bradford Hotel. Regards Mark Gaskin

2/10 Terrible

Adam

Business traveller
Disliked: Property conditions & facilities, room comfort
Visit 01.02.24
Booked a twin room for our contractors... no heating and very drafty.. had to keep their clothes on in bed
Stayed 1 night in Feb 2024
Response from Fatima on 8 Feb 2024
Dear Adam, Thank you for taking the time to tell us about your experience at the Mercure Bradford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Bradford Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, reception team

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice stay poor breakfast!
The hotel is more than excellent for the money. The breakfast leave a lot to moan about. Ist day Saturday nothing filled up most of the food overcooked 2nd day Sunday. 3 staff on. No hot food trays topped up. Quite busy everyone waiting. Once again food broke out eventually! Was overcooked like been in hot oven waiting. Staff stood talking. Shame because the hotel though tired could do a lot better with proper care
Stayed 3 nights in Jan 2024
Response from Fatima on 8 Feb 2024
Thank you for taking the time to tell us about your experience at the Mercure Bradford Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Bradford Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.Kind Regards, Reception Team

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and friendly staff.attended a friends bday party and stayed over
Stayed 1 night in Jan 2024
Response from Fatima on 8 Feb 2024
Dear Stella,We very much appreciate your comments regarding your stay at the Mercure Bradford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regular stay
Stayed here a few times always clean. Will stay again. Do miss the breakfast buffet though
Stayed 1 night in Jan 2024
Response from Mark on 15 Feb 2024
Dear Mark, Thank you for you're kind words, we at Mercure Bradford value and respect all of our guest. Looking forward to welcoming you back to the Mercure again.Mercure Bradford Hotel. Regards Mark Gaskin

6/10 Okay

Jonathan

Business traveller
Disliked: Staff & service, property conditions & facilities
Ok for shirt stay
Hotel itself was ok..just wants a bit of an update and some TLC. Service in resteraunt was poor so I decided to eat at a local pub insted. Like many big group hotels,this one has seen better days.
Stayed 2 nights in Jan 2024
Response from Fatima on 8 Feb 2024
Dear Jonathan, Thank you for taking the time to tell us about your experience at the Mercure Bradford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Bradford, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Reception Team

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All ok with my 1 night stay, up graded to double room! Staff excellent but one draw back was (although a very cold night) the room never really got comfortabley warm!
Stayed 1 night in Jan 2024
Response from Fatima on 8 Feb 2024
Dear R, We very much appreciate your comments regarding your stay at the Mercure Bradford Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Fatima

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mark on 15 Feb 2024
Dear Michael, Thank you for you're kind words, we at Mercure Bradford value and respect all of our guest. Looking forward to welcoming you back to the Mercure again.Mercure Bradford Hotel. Regards Mark Gaskin

10/10 Excellent

MALCOLM

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mark on 15 Feb 2024
Dear Malcolm, Thank you for you're kind words, we at Mercure Bradford value and respect all of our guest. Looking forward to welcoming you back to the Mercure again.Mercure Bradford Hotel. Regards Mark Gaskin

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mark on 15 Feb 2024
Dear Michael, Thank you for you're kind words, we at Mercure Bradford value and respect all of our guest. Looking forward to welcoming you back to the Mercure again.Mercure Bradford Hotel. Regards Mark Gaskin

6/10 Okay

Veronica

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Beautiful outside, needs updating inside. But overall it was fine.
Stayed 1 night in Dec 2023
Response from Srinivas Manikonda Front Office Manager on 3 Jan 2024
Dear Veronica,Thank you for your visit to the Mercure Bradford Bankfield Hotel and for taking the time to share your feedback. I am glad that your overall stay was fine.We look forward to welcoming you back on a future occasion.Sincerely, Srinivas Manikonda

6/10 Okay

christine

Travelled with pets
Liked: Staff & service, amenities
Convenient, lovely grounds away from the road and traffic. Friendly hotel staff. Nice to be able to relax in the bar with your dog. Comfortable rooms and welcoming. Lovely to have kettle and milk and coffee in rooms. Pleased with the space in the rooms, lovely clean bedding and plenty of fresh towels. Great to have TV in room. Lift access.
Stayed 3 nights in Dec 2023
Response from Srinivas Manikonda Front Office Manager on 31 Dec 2023
Dear Christine,We very much appreciate your comments regarding your stay at the Mercure Bradford Bankfield Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Srinivas ManikondaFront Office Manager

10/10 Excellent

Misbah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely service and very comfortable! Had a lovely stay and would come back again :)
Stayed 1 night in Dec 2023
Response from Srinivas Manikonda Front Office Manager on 25 Dec 2023
Dear Misbah,Thank you for taking the time to share your experience with us. We are delighted that you had a comfortable and enjoyable stay with us and we appreciate your kind words. We strive to provide a welcoming and pleasant atmosphere, so it is great to hear that we have achieved this. We look forward to welcoming you back soon!Sincerely, Srinivas ManikondaFront Office ManagerMercure Bradford Bankfield Hotel

8/10 Good

Munish

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Mark on 13 Dec 2023
Dear Munish,We very much appreciate your comments regarding your stay at the Mercure Bradford Bankfield Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mark Gaskin

6/10 Okay

Martin

Travelled with partner
Liked: Staff & service
The Bankfield hotel was a very good hotel in its heyday, unfortunately this has passed and it is now a shadow of its old self. The staff a good and try to help as best as they can. The rooms are not heated, and have free standing oil radiator to suffice. The bar menus are confusing with two different copies being used. Bar prices are the same and certain wines are not on the POS system, the hotel projects two very different persona as the photos show. Two are the entrance, very nice and stately, the second is the reality of the corridor to the rooms, the bar food was very nice, with a good choice of a basic menu. The price that we paid for the room reflects the standard, pay cheap get cheap, which we can accept. Would we stay again? Probably yes but only for one night.
Stayed 1 night in Dec 2023
Response from Srinivas Manikonda Front Office Manager on 10 Dec 2023
Dear Martin,Thank you for taking the time to review your stay with us and for your feedback. It's great to see that you found the teams friendly, something they pride themselves on. I will also be sure to pass your comments on to our head chef in regarding the menu selection. In regards to the room heating system, I'm sorry that room was not hot as you expected ; we would have been happy to have moved you to a more suitable room if we had known. However, we have taken all your comments on board and passed them on to the relevant Departments and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

4/10 Poor

Ben

Stayed 1 night in Dec 2023
Response from Srinivas Manikonda Front Office Manager on 10 Dec 2023
Dear Ben,Thank you for taking the time to review your experience at our Mercure Bradford Bankfield Hotel. We are delighted to hear that you enjoyed your stay with us and found our services and facilities satisfactory. Thank you again, we look forward to welcoming you back in the near future.Best regards, Srinivas ManikondaFront Office Manager

6/10 Okay

Alan

Travelled with group
Liked: Cleanliness, amenities
I had stayed at this venue before and thought it had gone downhill. The Hallway light didn't work There was no locking facility on the toilet door On our last morning, the member of staff who was supposed to be taking our cooked breakfast requirements seemed to be more interested in chatting. In the end, when asked if we wanted a cooked breakfast, it was too late as we had a bus / train to catch
Stayed 3 nights in Nov 2023
Response from Srinivas Manikonda Front Office Manager on 3 Dec 2023
Dear Alan,We very much appreciate your comments regarding your stay at the Mercure Bradford Bankfield Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Old building,cleanro
Stayed 2 nights in Nov 2023
Response from Srinivas Manikonda Front Office Manager on 3 Dec 2023
Dear Denise,We very much appreciate your comments regarding your stay at the Mercure Bradford Bankfield Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Sofia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Super clean, a little too clean that my pizza dissapeared from my room
Stayed 3 nights in Nov 2023
Response from Srinivas Manikonda Front Office Manager on 3 Dec 2023
Dear Sofia,We very much appreciate your comments regarding your stay at the Mercure Bradford Bankfield Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Communal areas very tired looking and no lift to all first floor rooms making it very difficult to get bags up stairs. Room was in fair condition, but only a small plug in heater to warm room and bath wasn't clean. Thankfully bed very comfortable!
Stayed 1 night in Nov 2023
Response from Srinivas Manikonda Front Office Manager on 18 Nov 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Bradford Bankfield Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

2/10 Terrible

John

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I was appauled at the size of the room, it was so small we each had to get ready seperately. The central heating did not work and there was no double glazing. 2x small electric heaters were given, and when i use there were no powerpoints available for device charging or to put the kettle on. Staff said they would move us, and then they didnt even when there were rooms available. Cancelled 3 night stay after the first night. A complete disgrace for the Accor Group.
Stayed 3 nights in Oct 2023
Response from Srinivas Manikonda Front Office Manager on 18 Nov 2023
Dear John,Thank you for taking the time to tell us about your experience at the Mercure Bradford Bankfield Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are lovely and helpful
Stayed 1 night in Oct 2023
Response from Srinivas Manikonda Front Office Manager on 18 Nov 2023
Dear Mohammed,We very much appreciate your comments regarding your stay at the Mercure Bradford Bankfield Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Koly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from . on 18 Oct 2023
Thank you for taking the time to fill out a review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
The hotel is a bit tired and dated and could really do with updating. But, the bed was comfortable and clean, the hotel was quiet and it is fantastic value for money. At the price I paid I cannot complain about a thing and would absolutely stay here again.
Stayed 1 night in Oct 2023
Response from . on 14 Oct 2023
Thank you for your feedback.

6/10 Okay

Natalie

Travelled with group
Disliked: Cleanliness
A little disappointing...
The hotel was ok on arrival, however I was disappointed with the room: upon entering it had a stale smell and it wasnt very clean. I found two hairs in the bathroom, and the carpets did not look like they'd be vacummed. I was also missing a hairdryer. I asked at reception to borrow one and I was advised that one would be brought to my room, however this never happened meaning I couldnt wash my long hair during my stay. Finally, on my second night the fire alarm went off briefly approx 00:20am which was quite startlingly and there was no apology for the disturbance the following morning at check out.
Stayed 2 nights in Oct 2023
Response from . on 10 Oct 2023
Thank you for taking the time to tell us about your experience at the Mercure Bradford Bankfield Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Samantha

Stayed 1 night in Oct 2023
Response from . on 10 Oct 2023
Thank you for taking the time to fill out a review. We are pleased you enjoyed your stay.Regards,Reception

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from . on 4 Oct 2023
Thank you for your comments

4/10 Poor

RAYMOND

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed customer
We arrived to be met by a travelers wedding about 200 plus guests which men't they had taken over the hotel it would have been much better if the hotel had notified us and given us the chance to find another hotel and let the wedding party take over the whole hotel. We ordered dinner in the restaurant this took over an hour to be served a they could't coup with the numbers, although we where "upgraded" to a larger room the carpets where dirty the sofa was dirty the room was cold and no heating accept for a little electric heater ( no good) there was a tide mark around the loo didn't look like it had been cleaned, the lounge bar didn't have any comfy seating just dirty table chairs, although the service was good it seem that the hotel is tired and run down not what was expected at all from the pictures this is the second Mercure we have stayed in this year and won't be making the same mistake again the only real good point was that the breakfasts where 1st class sorry about my revue but was realey disappointed.
Stayed 3 nights in Sep 2023
Response from Srinivas Manikonda Front Office Manager on 1 Oct 2023
Dear Raymond,Thank you for taking the time to tell us about your experience at the Mercure Bradford Bankfield Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Srinivas ManikondaFront Office Manager

10/10 Excellent

Ginette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Class Hotel
Excellent hotel. Fantastic room with all the facilities. Huge bed. Friendly helpful staff. Lovely evening meal with a glass of wine which wasn't too expensive. Super breakfast with everything you could ever want. I would certainly stay there again.
Stayed 1 night in Sep 2023
Response from . on 25 Sept 2023
Thank your for your review.

10/10 Excellent

Jim

Stayed 1 night in Sep 2023
Response from Srinivas Manikonda on 11 Oct 2023
Thank you for taking the time to tell us about your experience at the Mercure Bradford Bankfield Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Mark

Stayed 1 night in Sep 2023
Response from Srinivas Manikonda Front Office Manager on 22 Sept 2023
Dear Mark,We very much appreciate your comments regarding your stay at the Mercure Bradford Bankfield Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Srinivas ManikondaFront Office Manager

6/10 Okay

Rob

Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Srinivas Manikonda Front Office Manager on 22 Sept 2023
Dear Rob,We very much appreciate your comments regarding your stay at the Mercure Bradford Bankfield Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Srinivas ManikondaFront Office Manager