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Reviews of IP Casino Resort Spa - Biloxi

4 out of 5
IP Casino Resort Spa - Biloxi
850 Bayview Ave, Biloxi, MS

Reviews

8.4

Very good

Rating 10 - Excellent. 1988 out of 3793 reviews" "
Rating 8 - Good. 920 out of 3793 reviews" "
Rating 6 - Okay. 458 out of 3793 reviews" "
Rating 4 - Poor. 240 out of 3793 reviews" "
Rating 2 - Terrible. 187 out of 3793 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really Enjoyed the stay & the fact MS Pat was the reason we stayed. It was a easy decision to pick a room in the same building. So ill be checking in for more entertainment to come stay there again. In which we drove over 200 miles to come see her.
Stayed 1 night in Feb 2024

4/10 Poor

irwin

Business traveller
Disliked: Staff & service, amenities
Very nosy . I wasn’t told when I booked that the property was under repair. Very noisy. Front desk very rude. I was locked out of my room in the early morning hours before a meeting and front desk manager very rude when I had to the front desk in pj and socks because I didn’t have ID it was locked in the room, my key had to be reworked .
Stayed 4 nights in Apr 2024

8/10 Good

Tynisha

Travelled with family
Liked: Staff & service
Disliked: Amenities
It was a nice stay the pool area was nice for the kids not a lot of food options rooms are a little outdated and was dusty the employees were very friendly and helpful be prepared to do a lot of walking overall my family enjoyed themselves
Stayed 1 night in Apr 2024

6/10 Okay

Deidre

Business traveller, Travelled with group
Liked: Staff & service
Several restaurants/bars were closed, leaving a very long wait for the only one open. Front desk staff was awesome! Restaurant staff was sad & grumpy except for Mary who worked breakfast shift. She is wonderful! Room bathroom was dirty, hair in shower, floors not clean.
Stayed 1 night in Apr 2024

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service
Property was very nice. Self check in/out kiosks were not available which created some lengthy line wait times
Stayed 3 nights in Apr 2024
Response from -IP on 12 Apr 2024
We appreciate your review and feedback, and we are looking forward to the opportunity to serve you again. Thank you!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Apr 2024

6/10 Okay

Randolph

Travelled with group
For this to be a large and tall hotel the elevators not working was a problem the entire time. There were decorative items on the wall above the desk that were dusty. Had to call for additional towels and the dirty one were not taken and remained in the bathroom the entire stay.
Stayed 2 nights in Apr 2024
Response from -IP on 12 Apr 2024
Thank you for sharing feedback from your recent time at our property. We will aim to make your next trip a five-star experience.

10/10 Excellent

Tomeka

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in Apr 2024
Response from -IP on 12 Apr 2024
Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations.

8/10 Good

Kyochan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from -IP on 12 Apr 2024
We appreciate your review and feedback, and we are looking forward to the opportunity to serve you again. Thank you!

8/10 Good

Carlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a Bay view. Enjoyed. Rommy was clean and quiet. Parking was okay. Elevators were busy.
Stayed 3 nights in Apr 2024
Response from -IP on 10 Apr 2024
We greatly appreciate your feedback and for taking the time to rate us. Your input is invaluable to us, and we're thrilled that you had an excellent experience during your recent visit.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful.
Stayed 1 night in Apr 2024
Response from -IP on 10 Apr 2024
We appreciate you taking the time to share your positive experience with us. We value your patronage and hope to have the pleasure of serving you again in the near future with our guest service.

2/10 Terrible

Lashun

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
When I go to a resort, I dont have to clean my room, keep a huge amount of trash in my room nor do I have to keep dirty towels and wash clothes in my room until I my trip is over. If I wanted to clean and pickup behind myself, I could have stay at home. The key to the room stop working..Lights to the 2nd room I purchase kept losing electricity, there was alot of smoking throughout areas where there was No smoking signs. The elevator kept passing our floor and the wait to get on the elevator average 20 minute or more each time...only good thing was the staff was very friendly.
Stayed 2 nights in Apr 2024
Response from -IP on 10 Apr 2024
We are sorry that we fell short of your expectations. We value your feedback and would like to make things right. Please feel free to reach out to us via our official website so that we can assist you in any way we can. We're here to help!

8/10 Good

Beth, Denham Springs

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The room was clean. The venue was comfortable. The only issue I had was with the same person who checked us in and out. She wasn’t very friendly. She was like a robot.
Stayed 1 night in Apr 2024
Response from -IP on 10 Apr 2024
We greatly appreciate your feedback and for taking the time to rate us. Your input is invaluable to us, and we're thrilled that you had an excellent experience during your recent visit.

8/10 Good

Alphonso, Daphne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the lounge area. Very robust. Navigating the casino and finding meeting rooms was a challenge.
Stayed 3 nights in Apr 2024
Response from -IP on 10 Apr 2024
Thanks for your feedback and for taking the time to leave us a rating. Your input is very valuable to us, and we're glad to see that you had a great experience during your recent visit.

6/10 Okay

Leon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had and still have a billing problem... I have been charged 4 times for my stay. 2 of the charges are still showing
Stayed 3 nights in Apr 2024
Response from -IP on 10 Apr 2024
We sincerely apologize that your experience did not meet your expectations. We would like to make things right and learn from your feedback. Please don't hesitate to contact us directly through our official website so we can assist you further.

4/10 Poor

Roderick

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from -IP on 10 Apr 2024
We appreciate you taking the time to provide a rating. Please reach out to us through our official property website so that we can learn from your experience and resolve any issues you may have had with our service.

8/10 Good

Wanda

Travelled with partner
Liked: Cleanliness
Very expensive. Food not that good at the sports bar. Processed
Stayed 3 nights in Apr 2024
Response from -IP on 10 Apr 2024
Thank you for sharing feedback from your recent time at our property. We will aim to make your next trip a five-star experience.

8/10 Good

Kathy

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from -IP on 10 Apr 2024
We appreciate you taking the time to provide positive feedback from your recent visit and we're already looking forward to your next trip!

10/10 Excellent

Anesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from -IP on 10 Apr 2024
Thanks for sharing your positive experience! We value your patronage and hope to serve you again soon with great guest service.

4/10 Poor

LaToya

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Unfriendly/uninviting staff. Long wait times for dining. Cigarette Odor in nonsmoking room. Pool closes early @6pm
Stayed 3 nights in Mar 2024
Response from -IP on 10 Apr 2024
Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.

2/10 Terrible

Nick

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from -IP on 10 Apr 2024
We strive to provide a five-star experience to our guests on every visit and we're disappointed that we did not achieve that for you. Please get in touch with us directly through our official property website so we can help.

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is cheap
Stayed 3 nights in Apr 2024
Response from -IP on 10 Apr 2024
We strive to provide a five-star experience to our guests on every visit and we're disappointed that we did not achieve that for you. Please get in touch with us directly through our official property website so we can help.

10/10 Excellent

Ashley

Stayed 1 night in Apr 2024
Response from -IP on 10 Apr 2024
Thanks for sharing your positive experience! We value your patronage and hope to serve you again soon with great guest service.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and informative.
Stayed 1 night in Apr 2024
Response from -IP on 10 Apr 2024
We're thrilled to hear you enjoyed your visit to our property and we hope to welcome you back again soon for another amazing experience.

6/10 Okay

Miles

Travelled with family and small children
Disliked: Staff & service
The reason we booked this property is because of the heated pool. Also the pool should have been opened about a week before we arrived . 1st day pool was closed for weather which I can understand The res of our stay the pool heater and hot tub heater was broken . Therefore the pool was way too cold to use . Also , the food / dining at ip was mediocre at best but way over priced for the quality of food you get . Save money and eat better by going to another restaurant outside the hotel. No room service our whole stay ( they do not offer room service ). It was inconvient calling everytime we needed tp or towels . Room kinda gets dirty after 5 days of use .
Stayed 5 nights in Mar 2024
Response from -IP on 10 Apr 2024
We sincerely apologize that your experience did not meet your expectations. We would like to make things right and learn from your feedback. Please don't hesitate to contact us directly through our official website so we can assist you further.

10/10 Excellent

Rita, Jackson

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very clean friendly staff
Stayed 2 nights in Mar 2024
Response from -IP on 10 Apr 2024
We're thrilled to hear you enjoyed your visit to our property and we hope to welcome you back again soon for another amazing experience.

4/10 Poor

Anthonette

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very rude when asking question about directions
Stayed 3 nights in Mar 2024
Response from -IP on 10 Apr 2024
Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.

2/10 Terrible

Pedro

Liked: Cleanliness
Disliked: Property conditions & facilities
2 of 6 elevators were not working. I waited 17min. for an elevator. And, got off another to accommodate a woman, and had to take the stairs from the 17th floor
Stayed 2 nights in Mar 2024
Response from -IP on 10 Apr 2024
Thank you for taking the time to leave us a rating. We work very hard to make every experience memorable and exceptional, and we're disappointed to see we didn't achieve that during your visit. Please contact us directly through our official property website so we can help.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees super nice and helped us get around the place very nice people here
Stayed 1 night in Apr 2024
Response from -IP on 10 Apr 2024
We're thrilled to hear you enjoyed your visit to our property and we hope to welcome you back again soon for another amazing experience.

10/10 Excellent

Tremika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always feel comfortable at IP Casino..
Stayed 1 night in Mar 2024
Response from -IP on 10 Apr 2024
We're thrilled to hear you enjoyed your visit to our property and we hope to welcome you back again soon for another amazing experience.

10/10 Excellent

Hailey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Even with the repair of elevators we were able to use service elevators and the staff was so polite.
Stayed 1 night in Apr 2024
Response from -IP on 10 Apr 2024
We're thrilled to hear you enjoyed your visit to our property and we hope to welcome you back again soon for another amazing experience.

2/10 Terrible

Shantrel

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from -IP on 10 Apr 2024
We strive to provide a five-star experience to our guests on every visit and we're disappointed that we did not achieve that for you. Please get in touch with us directly through our official property website so we can help.

10/10 Excellent

Krystal

Travelled with family
Liked: Amenities
Nice
Stayed 1 night in Apr 2024
Response from -IP on 2 Apr 2024
Thank you so much for the five-star rating! We're thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another amazing experience.

4/10 Poor

Jilla

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is dated and smoke filled.
Stayed 1 night in Mar 2024
Response from -IP on 2 Apr 2024
We appreciate you taking the time to provide a rating. Please reach out to us through our official property website so that we can learn from your experience and resolve any issues you may have had with our service.

8/10 Good

B Diane

Travelled with partner
Liked: Cleanliness, staff & service
We stay there every year but this time things are going downhill. The heater on the pool was broken and water was freezing and wasn’t Fixed even though they said it would be. The ice machine on our floor was broken and two elevators were being worked on for the entire week. Just seems like the property isn’t being kept up
Stayed 6 nights in Mar 2024
Response from -IP on 2 Apr 2024
Thanks for your feedback and for taking the time to leave us a rating. Your input is very valuable to us, and we're glad to see that you had a great experience during your recent visit.

10/10 Excellent

Briana

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from -IP on 2 Apr 2024
Thank you so much for the five-star rating! We're thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another amazing experience.

8/10 Good

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from -IP on 2 Apr 2024
Thanks for your feedback and for taking the time to leave us a rating. Your input is very valuable to us, and we're glad to see that you had a great experience during your recent visit.

8/10 Good

Cedria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from -IP on 2 Apr 2024
Thanks for your feedback and for taking the time to leave us a rating. Your input is very valuable to us, and we're glad to see that you had a great experience during your recent visit.

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for the service provided by staff.
Stayed 3 nights in Mar 2024
Response from -IP on 2 Apr 2024
Thank you so much for the five-star rating! We're thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another amazing experience.

6/10 Okay

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are outdated and the carpets need replacing. The elevator situation is atrocious and the restaurants are extremely understaffed. The wait time was an hour and a half at all the restaurants and there were tons of empty tables. With what the hotel charges for rooms, they should be well staffed. We enjoyed the entertainment we were there to see but in the future, the hotel will be a last resort.
Stayed 1 night in Mar 2024
Response from -IP on 2 Apr 2024
We appreciate you taking the time to share your rating, and we hope to welcome you back in the future for a five-star experience.

6/10 Okay

Julie

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from -IP on 2 Apr 2024
Thanks for taking the time to share your rating. We hope to welcome you back again in the future.

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
love having our fur babies
Stayed 2 nights in Mar 2024
Response from -IP on 2 Apr 2024
Thank you so much for the five-star rating! We're thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another amazing experience.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional!!
Stayed 4 nights in Mar 2024
Response from -IP on 2 Apr 2024
Thank you so much for the five-star rating! We're thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another amazing experience.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay only issue was elevators were slow or not working due to them remodeling
Stayed 4 nights in Mar 2024
Response from -IP on 2 Apr 2024
Thank you so much for the five-star rating! We're thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another amazing experience.

2/10 Terrible

Shane

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from -IP on 2 Apr 2024
We strive to provide a five-star experience to our guests on every visit and we're disappointed that we did not achieve that for you. Please get in touch with us directly through our official property website so we can help.

10/10 Excellent

Tammy, Channelview

Liked: Cleanliness, staff & service, property conditions & facilities
Property was excellent, staff was wonderful
Stayed 1 night in Mar 2024
Response from -IP on 2 Apr 2024
Thank you so much for the five-star rating! We're thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another amazing experience.

10/10 Excellent

Grace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Mar 2024
Response from IP Casino Resort Spa on 29 Mar 2024
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

10/10 Excellent

Paulette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 1 night in Mar 2024
Response from IP Casino Resort Spa on 29 Mar 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

6/10 Okay

Liz

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
To go for spring break and the pool and hot tub not be working was disappointing.
Stayed 3 nights in Mar 2024
Response from IP Casino Resort Spa on 29 Mar 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

6/10 Okay

Jeffrey

Business traveller
Disliked: Property conditions & facilities
My recent stay at IP Casino Resort Spa-Biloxi left much to be desired, marred by persistent issues that overshadowed any potential positives. The initial night was plagued by a malfunctioning air conditioner that emitted a constant disruptive noise, rendering sleep nearly impossible. Despite reporting the issue, the resolution was slow, if not entirely absent. On the subsequent night, after being relocated to another room, the situation improved marginally. However, it was apparent that the hotel's overall condition left much to be desired. The aging infrastructure was evident, showcasing the need for significant renovations to meet modern standards of comfort and aesthetics. While the staff performed their duties adequately, there was a notable lack of initiative or genuine concern beyond the basics. The absence of any personalized efforts to address the inconveniences further underscored the impression of mediocrity. Regrettably, my experience at IP Casino Resort Spa-Biloxi falls short of expectations, and it's unlikely that I will consider revisiting in the future. For those seeking a comfortable and hassle-free stay, alternative accommodations may be more suitable choices.
Stayed 4 nights in Feb 2024
Response from -IP on 28 Mar 2024
Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.