Breakfast, lunch and brunch served

Reviews of Hotel Ercilla de Bilbao, Autograph Collection

4 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 287 out of 727 reviews" "
Rating 8 - Good. 298 out of 727 reviews" "
Rating 6 - Okay. 94 out of 727 reviews" "
Rating 4 - Poor. 39 out of 727 reviews" "
Rating 2 - Terrible. 9 out of 727 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Benjamin

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Great location as only a 10 minute walk from attractions. We were disappointed to be told we were unable to have drinks on the rooftop terrace at 4pm on a Sunday, as all tables were ‘reserved’ (it was very quiet!) We were then met with an unexpected terrace bar tab when we checked out, having not used the bar at all! This was resolved eventually, but I feel they didn’t believe us at first.
Stayed 2 nights in Mar 2024

10/10 Excellent

Bora

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms, great terrace bar with views of the city, excellent staff all over
Stayed 2 nights in Dec 2023

10/10 Excellent

Johanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in Bilbao
Wonderful hotel centrally located and well priced. Rooftop terrace bar was a treat for both light food and drinks. The doormen, reception, housekeeping, catering staff could not have been more attentive to our needs. A special mention must go to Joanne and her colleagues on Reception who worked so hard to get us wonderful restaurant bookings at short notice. We definitely recommend this hotel.
Stayed 4 nights in Nov 2023

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and friendly staff. Stairs to enter the hotel still an issue when arriving with luggage. Small lift problematic when busy. Price of 25E for buffet breakfast very high compared to other hotels we have stayed in.
Stayed 4 nights in Oct 2023

10/10 Excellent

RADEK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central to a lovely vibrant but small city. Shame there was no kettle , for a Marriot hotel, in the room. Very convenient to visit the Guggenheim gallery.
Stayed 1 night in Oct 2023

10/10 Excellent

Coraly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near everything
Stayed 1 night in Oct 2023

6/10 Okay

Mohsen, Venetia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel is very good but they have problem with Air Conditioner all over the hotel and room are very hot and they can’t fix for two days

6/10 Okay

Pedro

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2023

6/10 Okay

Deborah

Stayed 3 nights in Sep 2023

8/10 Good

Lilly, Boise

Liked: Cleanliness, staff & service, property conditions & facilities
Concierge was fantastic! She went out of her way to assist with a baggage problem and room. Front desk staff were not friendly.
Stayed 1 night in Sep 2023

8/10 Good

S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, nice roof-top bar, no air-con.
The hotel is in a good location for the modern centre of Bilbao and the roof-top bar is a good feature, although a little expensive (€8 for a beer). The air conditioning was not working throughout our stay and I have heard from people who stayed at other times that this was not a one-off.
Stayed 4 nights in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioning was malfunctioning. Could not cool the room below 22c. When I complained they admitted there was a problem affecting the whole building but offered no compensation or other action. WiFi was not working. When I complained they admitted there was a problem with new iPhones but, as with AC, offered no compensation or other action.
Stayed 1 night in Sep 2023

8/10 Good

Laura

Business traveller
Liked: Cleanliness, staff & service
For the most part, I enjoyed my stay here. The staff were all very kind and helpful and the rooms were clean. The hotel is in a very convenient location to walk around Bilbao. However, I would not stay again for a business trip - the WiFi was so bad that most websites would not load and frequently the signal was so weak I could not even connect to the WiFi. I could not complete my work while here. But if you do not need the internet, then I would recommend!
Stayed 5 nights in Sep 2023

8/10 Good

Michele

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2023

4/10 Poor

David

Travelled with partner
Liked: Cleanliness, staff & service
Nice hotel friendly staff and pleasant high quality room. However AC not working and hasn’t been for a while according to staff. Rooms unbearably hot. No fans even. Why weren’t booked guests warned? Poor
Stayed 3 nights in Sep 2023

6/10 Okay

Wadid

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
You can pretty much walk everywhere in the city. A little upsetting because it was so hot and the air conditioner in the whole building doesn’t work. When we arrived on Sept 5 we were told it would be fixed by September 6 and nothing was done! Rooms are like a heat box! Finally was able to request a fan for the room so at least we can sleep! Waking up sweaty is horrible! They need to fix that issue. I feel I should have been compensated in some way! They didn’t even tell you that it wasn’t working they just have an answer for everything.
Stayed 2 nights in Sep 2023

10/10 Excellent

Parag

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Bilbao city visit
Family weekend break to a wonderful city full of surprises.
Stayed 3 nights in Aug 2023

8/10 Good

Celina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great hotel very well located! Staff and personnel were amazing and helpful! Qe had an issue with the A/C but the staff was helpful and accommodating and also gave us compliments for our trouble. Would recommend to stay here to be able to visit Bilbao in a practical way since its close in walking distance to everything!
Stayed 2 nights in Aug 2023

6/10 Okay

Mireya

Stayed 3 nights in Aug 2023

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Céntrico y cómodo. Buffet del desayuno fue bueno.
Stayed 2 nights in Jul 2023

10/10 Excellent

Laura Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Gluten free options at buffet. Great staff.
Stayed 3 nights in Jul 2023

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

6/10 Okay

ANGELA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced and out of date
Service in bar while waiting for room was shocking, got acknowledged twice but no service, two staff only customers Went to roof terrace, again terrible service, ordered a 2nd beer when half way down mojito didn’t come until we’re on way out to pay, so refused it, again more staff than customers. Tiles in shower were mouldy, one side of bed was on way to collapsing, drinks table did not get wiped of marks in 3 days Only 3 very small lifts which was not sufficient for number of rooms but one was out of order for most of stay This hotel seems to think it is something special by extortionate prices charged for stay and in bars, but it is way past its best
Stayed 3 nights in Jun 2023

10/10 Excellent

Timothy J

Stayed 1 night in Jun 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The check in. We had to queue twice for a good period of time. We were led to believe we had checked in early in the morning with our passports etc taken. We were told we could leave our luggage and just collect our keys in the afternoon. After queueing again a demand was made for our passports again which were in our luggage. Eventually after checking again by the receptionist we were given our keys. Made to feel we were trying to gain access to rooms that were not ours.
Stayed 5 nights in Jun 2023

6/10 Okay

Marek

Stayed 1 night in May 2023

8/10 Good

Michalis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service
Outstanding service, location and rooms. We would definitely go back. Breakfast expensive but good quality and excellent service. Mini bar prices not available in the room. Paid €6 for a coke. Complimentary water was not provided consistently nor in enough quantity. We got in total 1L for 5 nights of stay between 3 of us!
Stayed 5 nights in Apr 2023

10/10 Excellent

Tyra

Stayed 2 nights in Feb 2023

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great location
Stayed 4 nights in Nov 2022

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

cherry

Travelled with family
Liked: Cleanliness, amenities
I cannot control my room temperature. Sheets and pillows are excellent. I had a really bad view.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Rodrigo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Shirley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location is very central. Seems like hotel staff is pretty limited and wifi doesn’t work other than these, all is good
Stayed 4 nights in Sep 2022

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Takafumi

Stayed 2 nights in Aug 2022

8/10 Good

Stephan

Stayed 2 nights in Aug 2022

10/10 Excellent

Chris

Stayed 3 nights in Aug 2022

10/10 Excellent

Margery

Stayed 1 night in Aug 2022

10/10 Excellent

Stephan

Stayed 2 nights in Jul 2022

10/10 Excellent

Stephan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Rooftop terrace with nibbles and drinks (and sweet, classic funk music) gave this bar flavour!
Stayed 1 night in Jul 2022

8/10 Good

David, Northwich

Liked: Cleanliness, staff & service
Great location and very friendly staff - roof top bar is a must. Decor and furnishings looking a little dated now
Stayed 4 nights in Jul 2022

10/10 Excellent

Valerie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here
Stayed 2 nights in Jun 2022

10/10 Excellent

Karen

Stayed 2 nights in Jul 2022

8/10 Good

Francesc

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable and best terrace in town.
Stayed 4 nights in Jun 2022

10/10 Excellent

roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 6 days in Bilbao
Best place to stay in Bilbao, our decision to book this Hotel was the right one. Great service , and perfect location.
Stayed 6 nights in Jun 2022

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish hotel in a central location.
Very comfortable room if a bit cramped. As it was a 1-night stay that was not our main concern in booking. The room was clean and stylish, and the breakfast buffet was the best we've encountered in Spain. Service was welcoming and helpful. Nice neighborhood and easy to visit museums, dine, catch a train or pickup a rental car by foot (we did all of these). A bit awkward approach as reception is down a flight of stairs and elevator stops a few steps higher(?).
Stayed 1 night in Jun 2022

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Amaia at front desk was most helpful helping us track lost luggage during first stay. During 2nd stay ac not working and diff front desk immediately moved us to better room. All examples of outstanding customer service.
Stayed 1 night in Jun 2022

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our anniversary and we were made to feel special.
Stayed 3 nights in May 2022