Property amenity

Reviews of Comfort Inn Shady Grove - Gaithersburg - Rockville

2.5 out of 5
Comfort Inn Shady Grove - Gaithersburg - Rockville
16216 Frederick Rd, Gaithersburg, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 568 out of 1003 reviews" "
Rating 8 - Good. 308 out of 1003 reviews" "
Rating 6 - Okay. 82 out of 1003 reviews" "
Rating 4 - Poor. 28 out of 1003 reviews" "
Rating 2 - Terrible. 17 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and hotel were both great. The local area was somewhat congested and the property around the hotel was small, but it was conveniently located near the highway and I had no complaints.
Stayed 1 night in Mar 2024

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
MyRoom felt like home when I came in. Staff really nice. I would return again
Stayed 2 nights in Mar 2024

2/10 Terrible

Victoria

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Canceled my reservation prior to deadline but the people decided to charge me anyway. They lie .. I tried to cancel one night but was told I could not just cancel one night so I canceled the reservation totally and they charged me anyways! They are fraudsters! Beware!!!
Stayed 2 nights in Mar 2024
Response from Vira on 11 Mar 2024
Good afternoon Ms. S.,As we discussed on the phone, we do not have any records of you cancelling your reservation with our team. You were not able to provide us with a cancellation number or an email that is automatically generated, once a reservation is cancelled. After cursing out our staff and I, you threatened to write bad reviews about us, if you do not get your way. You also mentioned that you have a phone recording of you cancelling the reservation and our staff saying they cancelled your reservation. As I mentioned on the phone, please do share the recording with me and I will not only refund the reservation that was never cancelled, but I will gladly pay you an extra 100 to apologize for our mistake. Then you said, you can't find the recording right now and came up with another story why you should be refunded for a reservation that was never cancelled. My offer still stands, once you send in the recording or can provide us a cancellation number, we will gladly refund the charges for you. I also did offer, that even though we do not have your reservation being cancelled, and we held a room for you all night on a night we were sold out, we can provide you a certificate for a free night to be used at anytime within the next year. You can use the certificate for yourself or gift it to anybody you wish, which you declined.I am sure by reading our other reviews, you will see that we pride ourselves on providing exemplary guest services. Should you wish to accept the complimentary night stay in the future, please feel free to call me directly.ViraVira Safai, CHA, CHIA, NREMTManaging Partner

10/10 Excellent

Justin

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying at this properly not only is the staff awesome but the security guard that comes in after midnight is amazing as well. I have to mention the hotel gift shop which is over the top on what's available. They have any and everything there that you could need or want for your stay right there on property. The only negative thing that i have and this could just be a pet peeve of mine being a plumber but the shower drain was clogged and made it difficult to prefome nessicary self care but other than that the stay was great and so was the breakfast. If your in the area and need a comfortable place to stay that not priced outrageously this is the place!
Stayed 3 nights in Feb 2024

10/10 Excellent

Perla, Gaithersburg

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and relaxing. Very friendly employees
Stayed 2 nights in Jan 2024

8/10 Good

alina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is difficult to locate initially - fairly tucked in.
Stayed 2 nights in Jan 2024

10/10 Excellent

Deborah, Hershey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite.
Stayed 1 night in Jan 2024

8/10 Good

Sherril

Stayed 1 night in Jan 2024

10/10 Excellent

Mathosette M

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Emayeneme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the beds, cleanliness of the rooms, the selection and variety at the free breakfast. They provided a good amount of towels in the bathroom.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Amenities
Clean rooms, easy check in
Stayed 1 night in Jan 2024

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Asmaa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk provides excellent service. They even went the extra mile to put us in our favorite room without our asking. It made us feel special to be remembered. The room was very clean and smelled fresh. There was no heavy air freshener or chemical smell like they were trying to cover up an order. Excellent breakfast. We especially enjoyed the sausage, eggs and coffee. This is our official place to stay when we visit family in Gathersburg. Almost forgot to include that the bed was really comfortable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Leonardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Gregory

Stayed 2 nights in Dec 2023

6/10 Okay

Brenda

Stayed 3 nights in Dec 2023

8/10 Good

Tina

Stayed 1 night in Dec 2023

10/10 Excellent

Alemayehu

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Johnstone

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying here for the last few years - highly recommended!
Stayed 2 nights in Dec 2023

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt the comforts of HOME
Stayed 1 night in Dec 2023

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate the hotel for its convenience and reasonable prices. The front desk staff is exceptionally polite and friendly, creating a welcoming atmosphere for guests.
Stayed 1 night in Dec 2023

10/10 Excellent

Edna S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

MAGDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

8/10 Good

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
This was not my first time and will not be the last one - recommended!
Stayed 2 nights in Dec 2023

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk Muhamed was very personable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
It was a last minute stay, but it was awesome. Room was ready before check in time.
Stayed 1 night in Dec 2023

6/10 Okay

Zadel

Liked: Staff & service
My room smelled bad. It smelled like a smoking room.
Stayed 5 nights in Nov 2023

10/10 Excellent

Holly

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities
The staff was really friendly. Location was very convenient for me to visit family. The parking lot felt safe. Breakfast was good. The hotel could use some updates. The carpet was a little outdated. Bathroom door in the room had water damage. The gap around my room door was so huge that I could see the hallway. I could also hear other guests slamming their doors. In general, the place was clean however, the chair and my room was full of dirt and someone else’s nail clippings.
Stayed 2 nights in Nov 2023

8/10 Good

Thomas

Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean. Close to metro station. Exactly what I needed
Stayed 3 nights in Nov 2023

10/10 Excellent

Sandy

Stayed 1 night in Nov 2023

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No hot water in the sink
Stayed 1 night in Nov 2023

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comforting
Pleasant experience
Stayed 1 night in Nov 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked this for a basic hotel. It was very comfortable and had a diverse clientele. Room was in good condition. Downstairs lobby was clean and seemed to serve a hardy breakfast, though I had other plans. I knew going in that the location isn't particularly walkable to interesting attractions, but it's well located for getting on several highways or on the Metro in order to get around Montgomery County and the DC area. You could walk to the Metro station.
Stayed 2 nights in Oct 2023

8/10 Good

HERBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean, comfortable and quiet. Breakfast was good too.
Stayed 1 night in Nov 2023

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Sanjiva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great hotel
The breakfast was great and the staff was amazingly helpful. Clean and comfortable rooms and conveniently located next to Dunkin!
Stayed 2 nights in Oct 2023

10/10 Excellent

Tzuohchang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 4 nights in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort in Comfort Inn
Stayed there during a brief trip to greater DC and MD. Once lived in the area, and had heard good things about this Comfort Inn near intersection of Shady Grove Road & 355. I was pleased. Had a later start from my point of departure, so I called reception informing about my late arrival. No worries, per Sandy. (Thanks!) I finally arrived very late, and Frank at the desk was courteous and helpful checking me in, saying I could stay to noon if I wanted. Had to leave around 11:00 a.m. anyways. The hotel was convenient, and room clean and comfy -- as advertised. A nice, light breakfast. Will stay again.
Stayed 1 night in Oct 2023