Studio, 42qm | Hypo-allergenic bedding, individually decorated, individually furnished

Reviews of Old Town Apartments Schönhauser Allee Berlin

Old Town Apartments Schönhauser Allee Berlin
Schönhauser Allee 5, Berlin, BE

Reviews

8.6

Excellent

Rating 10 - Excellent. 289 out of 712 reviews" "
Rating 8 - Good. 320 out of 712 reviews" "
Rating 6 - Okay. 78 out of 712 reviews" "
Rating 4 - Poor. 20 out of 712 reviews" "
Rating 2 - Terrible. 5 out of 712 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service as they waited for me to check in during late arrival. Overall good location with groceries nearby.
Stayed 2 nights in Jun 2023
Response from Cian Wolfram-Freyer, Guest Relations on 3 Aug 2023
Thank you very much for your great review. We are glad that you liked the location. Your compliment will be forwarded to the team. Kind regards

10/10 Excellent

Carsten

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Cian Wolfram-Freyer, Guest Relations on 13 Jun 2023
Thank you for your great review. We are glad that you enjoyed your stay with us.

10/10 Excellent

Michael

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place. Second time we’ve stayed here and we will be back. Literally 10 min walk to Alexanderplatz
Stayed 4 nights in May 2023
Response from Cian Wolfram-Freyer, Guest Relations on 8 May 2023
Many thanks for your great review. We are glad that you enjoyed your stay and we would be happy to welcome you once again. Best regards!

10/10 Excellent

terence

Liked: Amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

8/10 Good

Harold

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location in lovely part of Berlin, great office staff, very nice apartment- but tough to walk up to 4th floor for this old guy. Would happily return here but definitely remember to ask for a lower floor!
Stayed 6 nights in Oct 2021
Response from Thank you on 15 Nov 2022
Thank you for your nice feedback. We are glad that you enjoyed your stay with us. We would be happy to welcome you again. Kind regards, Romana Wolfram, Management

8/10 Good

abdelbaset

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2020
Response from Nathan Pfluger on 27 Mar 2020
Thank you for taking the time to leave a review!

10/10 Excellent

J.E.Bloom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect trip Room was easy and clean and close to transport. We spent most of the time out at the festival but found the room perfect to return too.
Stayed 3 nights in Feb 2020
Response from Nathan Pfluger on 27 Feb 2020
Thank you for taking the time to leave a reveiw! It is always nice to hear such glowing praise. We certainly would be happy to welcome you back anytime!

10/10 Excellent

Abby, Liverpool, UK

Travelled with group
Liked: Cleanliness, amenities
Good location, good value for money. Staff very friendly and helpful.
Stayed 4 nights in Feb 2020
Response from stefan on 24 Feb 2020
Dear guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We would be very happy to welcome you soon again! Stefan, OTA-Berlin

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic location and apartment
Really good base for exploring the City. We walked for miles as its a very flat city so were more than happy to do so. Only a short walk to Alexzanderplatz and the TV tower. The apartment was really clean and well looked after. Perfect location for a group of friends looking to explore.
Stayed 3 nights in Jan 2020
Response from stefan on 30 Jan 2020
Dear Kevin, We are happy that you enjoyed it so much with us! It is a matter of the heart to pamper all our guests with an excellent product and a warm service every day of the year. Thank you so much for taking the time to tell us your positive feedback. We hope to welcome you again soon. Stefan, OTA-Berlin team

6/10 Okay

Sp

Travelled with family
Liked: Cleanliness, amenities
The property office was far from the apartment which was annoying with all our luggage. The walls were very thin.
Stayed 2 nights in Jan 2020
Response from stefan on 22 Jan 2020
Dear Guest, Thanks for staying with us and taking some time to send us your feedback! We are very sorry that it is not possible to have the reception in the same building of the apartments. However, we are happy to pass on your feedback in order to make our processes more efficient here. We would be very happy to welcome you again as a guest! Stefan OTA-Berlin team

10/10 Excellent

MILENA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice apartment
Stayed 2 nights in Dec 2019
Response from OTA-Berlin on 23 Dec 2019
Dear Milena, Thank you for the review and feedback! We hope to see you again in Berlin!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well placed, easy to sort out key collection and drop off and friendly staff happy to give advice on local areas.
Stayed 3 nights in Dec 2019
Response from OTA-Berlin on 23 Dec 2019
Dear Guest, Thank you for the kind words! We hope you enjoyed your stay with us in Berlin!

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Great place. Check in procedure needs more clarity.
Stayed 2 nights in Nov 2019
Response from stefan on 20 Nov 2019
Dear Guest, Thanks for staying with us and taking some time to send us your positive feedback! Thanks for your hint, we are happy to pass on your feedback in order to make our processes more efficient here. We would be very happy to welcome you again soon! Kind regards! Stefan, OTA-Berlin

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from stefan on 7 Nov 2019
Dear Rachel, Thank you very much for your positive feedback, 10 out of 10 points makes us very happy :)) It is always nice to hear when our guests feel comfortable with us. Thank you for taking the time to send us your feedback! We hope we can welcome you again soon, Greetings from Berlin, Stefan, OTA-Berlin team

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
weird check in system, no elevator
They ask you to check in at different location than the apartment, which is not really a walk-able distance with luggage (about 1 subway stop worth of distance). That is redundant and not customer-friendly. Also, be reminded that there is no elevator - I had 30kg worth of baggage between my work bag and my baggage and having been put to the 3rd floor, it was very frustrating.
Stayed 1 night in Oct 2019
Response from stefan on 18 Oct 2019
Dear guest, Thanks for sending us your feedback! We are very sorry that you found our check-in system weird. Unfortunately we do not have a reception at the apartments, actually we are also not too happy about that. But we sent you the address for the check-in reception with the reservation confirmation. If this is a problem for our guests, we could make an exceptions to this procedere, we are very sorry that you did not tell us before your arrival. Also with a short look on our website, you could have seen that we do not have an elevator. In this case you could have asked for an apartment on a lower floor. Maybe you want to try it next time, we would be very happy about this. Kind regards, Stefan, OTA-Berlin team

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dimensions, beds quality & excellent location Friendliness of the staff and good directions for checking-in
Stayed 4 nights in Oct 2019
Response from OTA-Berlin on 9 Oct 2019
Dear Guest, Thank you for leaving the feedback! We would be happy to welcome you again the next time you visit Berlin! Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip
Amazing experience in Berlin and amazing location to have as our base
Stayed 3 nights in Sep 2019
Response from stefan on 27 Sept 2019
Dear Guest, Thanks for staying with us and taking your time to send us your flattering feedback! We are very pleased that you enjoyed it so much with us! We hope to see you again soon! Best regards & have a great weekend! Stefan, OTA-Berlin team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from stefan on 1 Aug 2019
Dear Guest, Thank you very much for your positive feedback, 10 out of 10 points, which of course makes us very happy :)) We hope we can welcome you again soon, Greetings from Berlin, Your OTA-Berlin team

10/10 Excellent

KDL, Michigan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and perfect for a family. Kitchen was great and lots of windows for ventilation on a 100 degree day!
Stayed 3 nights in Jun 2019
Response from setafn on 19 Jul 2019
Dear guest, We are very pleased that you enjoyed it so much with us. Thank you so much for taking the time to tell us your feedback. It is a matter of the heart to pamper all our guests with an excellent product and a warm service every day of the year. We hope to welcome you again soon. Your OTA-Berlin team

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from stefan on 14 Jun 2019
Dear Neil, Thank you very much for your positive feedback, 10 out of 10 points, which of course makes us very happy :) It is always nice to hear when our guests feel comfortable with us. We hope we can welcome you again soon, Greetings from Berlin, Your OTA-Berlin team

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from stefan on 14 Jun 2019
Dear Guest, We are very pleased that you enjoyed it so much with us. Thank you so much for taking the time to tell us your feedback. We hope to welcome you again soon. Stefan, OTA-Berlin team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large and everything we needed. 10 minutes from Alexanderplatz
Stayed 3 nights in May 2019
Response from stefan on 21 May 2019
Dear Guest, We are happy that you enjoyed it so much with us. It is a matter of the heart to pamper all our guests with an excellent product and a warm service every day of the year.Thank you so much for taking the time to tell us your feedback. We hope to welcome you again soon. Your OTA-Berlin team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying at an OTA property and our experience was wonderful. Their accommodations are always very clean, very fresh and bright, nicely quiet, well appointed with amenities and the staff are all wonderfully friendly online and in person. I will absolutely, most definitely continue to stay with OTA any time I am in Berlin!
Stayed 13 nights in Apr 2019
Response from stefan on 16 May 2019
Dear Guest, Thanks for your stay and your lovely compliments! It is wonderful to hear that you enjoyed it so much with us. We hope to welcome you again soon. Stefan, OTA-Berlin team

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, spacious.
Great value and location. I was glad that I knew about check in at Pappel Allee. Im planning to stay again. Lots of stores and restaurants right there. Rewe (grocery store) was a 2 minute walk.
Stayed 5 nights in Apr 2019
Response from stefan on 3 May 2019
Dear Karen, We are very pleased that you enjoyed it so much with us. Thank you so much for taking the time to tell us your feedback. It is a matter of the heart to pamper all our guests with an excellent product and a warm service every day of the year. We hope to welcome you again soon. Stefan, OTA-Berlin team

10/10 Excellent

paul c.

Error in booking but sorted with amount of bedrooms ..moved quickly
Clean Great location. Good price
Stayed 3 nights in Mar 2019

8/10 Good

Travis

Liked: Cleanliness, property conditions & facilities, room comfort
Nice room and very comfortable. Had to go to another location about a mile and a half away from apartment to check in. Overall though worth the stay just try not to stay on a lower floor if possible since their arent any elevators. Great busget stay
Stayed 3 nights in Mar 2019
Response from OTA-Berlin on 22 Mar 2019
Dear Travis, We are happy about your feedback. This is not only in ours, but in the interest of all our guests. As we strive to continuously improve our product and service, we take your feedback very seriously. We will pursue the points of communication you have addressed in order to improve them in the future. Your OTA Berlin team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from stefan on 7 Apr 2019
Dear Guest, We are pleased that you enjoyed your stay with us. Thank you very much for taking the time to tell us your feedback. We would be happy to welcome you again soon. Stefan, OTA-Berlin team

8/10 Good

Carlota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Matthias on 26 Feb 2019
Thanks for staying with us. We are always trying to improve our service! We are really happy that you liked the apartment and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019
Response from Matthias on 18 Jan 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Rafael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old broken smelly. Inefficient customer service.
Very old broken building. Smell humidity all over. Check in office 20 min walk from actual building. If you come with luggage forget about it. Customer service inefficient, if anything wrong with the apartment you lose your money, period. There is no refund policy, not even a way to talk with management. Berlin has so much better options for the price.
Stayed 1 night in Nov 2018
Response from stefan on 19 Dec 2018
Dear guest, Thanks for your feedback! We are very sorry to read that we could not meet your expectations during your stay with us. In general we get great reviews about our apartments and we are a bit surprised that you are so unhappy. Usually it should not smell of course, we are very sorry if this happened during your stay! Could you please provide us with the name of the apartment, so we can double check, thanks! Although I have to say, we do have a refund policy, nothing should be broken (please clarify, thanks) and it is always possible to talk with the management, during office hours. Maybe you want to contact us by phone, so we can see how we could help you? Kind regards, your OTA-Berlin team

10/10 Excellent

Traveling

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was a great apartment with a convienent location.
Stayed 2 nights in Nov 2018
Response from Matthias on 23 Nov 2018
Dear Orbitz, thanks for staying with us! We are very happy that you liked the apartment and appreciate your positive feedback! Hope to welcome you back to Berlin soon! Best regards, OTA- Berlin

6/10 Okay

Shirly

Disliked: Staff & service, property conditions & facilities, room comfort
The address given to us is not the proper address, it was there office address , hotel was in different location , waste lot of time and money and energy . We are 8 people lots of baggage’s . It was not a good deal
Stayed 3 nights in Oct 2018
Response from stefan on 2 Nov 2018
Dear guest, Thanks for your feedback! We are sorry if your experience in our apartments was clouded and for that we would like to sincerely apologize to you. However, we are happy to pass on your feedback in order to make our processes more efficient here. Kind regards, your OTA-Berlin tem

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in is at another address. A bit of a hassle if you miss the confirmation email from the property after booking on expe. Super helpful staff, good location and very clean property with all of the necessary ameneties.
Stayed 1 night in Oct 2018
Response from Matthias on 3 Nov 2018
Thanks for staying with us. We are sorry if you were not aware of our office's address but it is very important to read the confirmation mail we send to our guests. We work hard to make our guests happy and appreciate your feedback! Hope to see you soon back at OTA- Berlin!

6/10 Okay

Alex

Liked: Room comfort
Rats running around the courtyard at night very distrubing
Stayed 4 nights in Sep 2018
Response from stefan on 28 Sept 2018
Dear guest, We are sorry if your experience in our house was clouded and for that we would like to sincerely apologize to you. This was a really unfortunate incident you had to experience and we apologize for that. After we gained awareness about it, we immediately reacted with several treatments and it looks like we don’t have those problems in our courtyard anymore so far. Hope to see you again soon, your OTA-Berlin team

8/10 Good

Kimberly

Great place
We really enjoyed our stay there. The apartment was in a good location and very clean.
Stayed 3 nights in Sep 2018
Response from stefan on 26 Sept 2018
Dear Guest, thanks for staying with us and taking your time to send us your positive feedback! We are very pleased that you really enjoyed your stay with us! We hope to see you again soon! Best regards, your OTA-Berlin team!

10/10 Excellent

Verified traveller

Very much enjoyed our stay. Great place.
Loved staying at this place, the whole family did. Good location and very spacious for all of us. Recommend.
Stayed 3 nights in Aug 2018

8/10 Good

Murray, Australian I am 65 - a fun place to stay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Central Location
Only one U station from AlexanderPlatz (50 M from the front door) in an area predomimantly occupied by people under 40 Singles and Young families. Lots of small cafes and bars of all descriptions. A safe and interesting area from which to explore greater Berlin and learn about modern Berlin. Some beautiful treet lines streets lined with attractive period apartment buildings. Clean comfortable accommodation.
Stayed 5 nights in Jul 2018
Response from stefan on 26 Sept 2018
Dear Guest, We are pleased that you enjoyed it so much with us. Thank you so much for taking the time to tell us your feedback. We hope to welcome you again soon. Your OTA-Berlin team

10/10 Excellent

Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean Apartment
The room is very clean. The shower water is pretty strong. Most easy line from Central station is Tram M8, please add this notes to your ad, we wish we knew this in the biginning.
Stayed 1 night in May 2018
Response from Stefan on 28 May 2018
Thank you so much for taking the time to tell us your feedback. It is a matter of the heart to pamper all our guests with an excellent product and a warm service every day of the year. We hope to welcome you again soon.

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good apartment for two in convenient area with local shops and restaurants. we did not mind the 3 flights of stairs but more frail travellers might .
Response from stefan on 8 May 2018
Thank you very much for your stay and taking some time for a feedback! We would be happy to host you again in the future! Your OTA Berlin team

8/10 Good

Donald

Mini break
good but very basic
Response from stefan on 8 May 2018
Thanks for staying with us and your feedback, hope to see you again soon, your OTA-Berlin team

8/10 Good

Tami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from stefan on 27 Mar 2018
Thanks for your feedback! Unfortunately we can not read it, we hope you had a great stay? Your OTA Berlin Team

8/10 Good

Family, York UK

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent location close to centre
Excellent location close to centre and nice neighbourhood with plenty cafes etc. Some noise through night as next to busy road but would stay again. Plenty of space for large party of 8.
Stayed 4 nights in Feb 2018
Response from stefan on 13 Mar 2018
Dear guest, Thank you for staying with us, we appreciate your comments! We are glad that you liked it with us, See you soon

8/10 Good

Bessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive Homey Stay
Can't find fault with cleanliness. Very impressed with the apartment....Only 2 minor and 1 major complaints. The mattress needs a mattress protector. It's a bit on the hard side (minor)...and no lift (MAJOR). Was assigned on the third floor with 4 big luggages and 2 hand carry bags!.....no extra pillows (minor). only 1 pillow per person
Stayed 4 nights in Dec 2017

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartment was functional and quite atmospheric (renovated building). Location was a bit out of the centre but commutable. Not a great deal to do and see in the immediate vicinity but not far from Alexander Platz. Staff could not have been more helpful and responsive to our needs.
Stayed 4 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Apartment and Very Clean
Stayed 3 nights in Dec 2017
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cosy apartment in a great location
I really liked staying in the apartment and the OTA staff are so nice and helpful.
Stayed 4 nights in Nov 2017

6/10 Okay

Marg, Thunder Bay

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel itself was great, but the fact that it was 2 subway stops away to register, and the fact that we were not acquainted with the subway and came in late that night due to unforseen circumstances, made appreciation of the facility itself difficult. We had to haul our suitcases down the street for 30 minutes before we reached the hotel itself, and then it had no elevator, so after hauling it up 5 flights of stairs, we had to then haul it down, as there was a separate entrance for our apartment. So up 5 flights one more time.
Stayed 3 nights in Sep 2017

10/10 Excellent

Edgardo R.

Good location, clean and near cool places to eat and have a bear.
Nice place!
Stayed 4 nights in Sep 2017

10/10 Excellent

Sylvia L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Very good service. The appartment was very comfortable and clean and easy to get to the subway.
Stayed 5 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Get Ready for a Long Walk
Read the fine print on this apartment. The check in location is about a mile from the property. Luggage storage is also a mile away. The apartment was not cleaned one night. Other than that, the apartment is spacious and is in a convenient neighborhood with restaurants and groceries nearby.
Stayed 3 nights in Sep 2017