I really liked the concept of the hotel and the Art gallery. It was a great idea but poor execution. We booked a King size bed but got 2 twins put together. We also asked for the top floor but instead, placed on second floor and had to deal with the constant noise. We specifically asked for a King sized bed because we had a baby with us. When we looked at room pictures online we knew that there was no space for a crib and we were ok with our baby sleeping with us for 1 night. It wasn’t a comfortable night at all because the two separate mattress toppers kept moving and she kept falling in between them. Also pillow cases were awful! They don’t even cover the pillows properly and those pillows need to be replaced! They were so dirty.
Shower drain was completely clogged and I managed to take a 2-minute rinse before water started overflowing. The rest of the family had to skip showers.
The self check-in concept is frustrating because it took forever! And why ask for passport information for young children?! Also there was absolutely no wifi! Breakfast was super crowded with very basic food choices. We are VIP members with the Radisson Hotels but this hotel was below their standards. It’s a shame though because I was excited to stay there when I found it online. Not a bad hotel, just needs improvement.