Bar (on property)

Reviews of Hotel Berlin, Berlin, a member of Radisson Individuals


Reviews

8.0

Very good

Rating 10 - Excellent. 540 out of 1338 reviews" "
Rating 8 - Good. 455 out of 1338 reviews" "
Rating 6 - Okay. 182 out of 1338 reviews" "
Rating 4 - Poor. 109 out of 1338 reviews" "
Rating 2 - Terrible. 52 out of 1338 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Aristeo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A hotel without a standard staff check in desk, with a theoretical self check in via computer that barely anybody could decipher. So bad was the system that the self check in had a person peeking over your shoulder to assist you as the people began to group around waiting to go through the same. Came prepared to pay cash to find a no cash accepted policy (this is against EU law) and when confronted that they didn’t inform that no cash was accepted and how the email said the exact amount needed to pay (exact amount that I brought) then they ask me to show them where it said that cash was accepted. Finally that brilliant self check in system accepts any ID data you provide it with and there is no ID scan so anybody can check in with fake names and continue non-locatable in this hotel. So self check in system not so great. I asked for my reservation to be canceled without a penalty as I find the check in unsatisfactory and they refused holding my reservation hostage and pushing me to pay with card.
Stayed 5 nights in Mar 2024

10/10 Excellent

Midiam Conrado

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the service were great. It is well located and easy to get there by public transportation.
Stayed 1 night in Mar 2024
Response from Your Hotel Berlin, Berlin Team on 19 Mar 2024
Dear Guest,Thank you for this positive review of your stay.We're delighted to hear that the location of our hotel met your travel needs and that public transportation options provided convenient access. It’s wonderful to know that you found our service to be exceptional and that the condition of our hotel lived up to your expectations. Additionally, we appreciate your high regard for the cleanliness of our rooms and the amenities provided to enhance your stay.We hope to welcome you back to Hotel Berlin, Berlin on your next visit to the city.Kind regards,Your Hotel Berlin, Berlin Team

10/10 Excellent

Diane

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel in an excellent location. Very helpful and friendly staff. Highly recommended and will definitely return.
Stayed 5 nights in Mar 2024
Response from Your Hotel Berlin, Berlin Team on 15 Mar 2024
Dear Diane,Thank you for sharing the review of your stay with us.We are delighted to hear that our hotel's location was to your advantage and that you found our staff to be helpful and friendly. It's wonderful to know that you found the hotel condition impeccable and the room amenities to your satisfaction. Your commendation on the room cleanliness is greatly appreciated, reflecting our team's commitment to maintaining high standards.Wishing you all the best and looking forward to your next visit,Your Hotel Berlin, Berlin Team

10/10 Excellent

SUDHAKAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to city centre and good breakfast.
Stayed 3 nights in Mar 2024
Response from Your Hotel Berlin, Berlin Team on 15 Mar 2024
Dear Sudhakar,Thank you for this positive feedback.We take pride in catering to our guests’ needs the best way we can and appreciate your kind words, we will be sure to share your feedback with the team. We are also pleased to hear that our breakfast helped to start your day off the right way.We hope to welcome you back on your next visit to the city.Kind regards,Your Hotel Berlin, Berlin Team

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Your Hotel Berlin, Berlin Team on 13 Mar 2024
Lieber Martin,vielen Dank für Ihr positives Feedback.Toll, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Bis zum nächsten Mal!Your Hotel Berlin, Berlin Team

10/10 Excellent

Martina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a room that accommodates 6 people and it was fantastic! We had no problems and really enjoyed our stay. The beds were comfortable and there was plenty of room space for all 6 luggages. The bathroom was spacious too. The one thing was that the room was really hot even when we tried to change the air conditioning but we just opened up the window and it was fantastic. Would definitely stat here again!
Stayed 2 nights in Mar 2024
Response from Your Hotel Berlin, Berlin Team on 11 Mar 2024
Dear Martina,Thank you for taking the time to share your feedback.We are thrilled to hear that your stay in our room accommodating six people was fantastic and that the comfort of the beds and the spaciousness of both the room and bathroom added positively to your stay. We apologise for any inconvenience with the air conditioning. Our A/C is centrally regulated and due to the complexity of the system, adjustments can be challenging; however, we are glad that opening the window provided you with a satisfactory solution.We look forward to welcoming you for a more enjoyable stay in the future.Best regards,Your Hotel Berlin, Berlin Team

10/10 Excellent

Syed Mohammed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasant stay
Stayed 1 night in Mar 2024
Response from Your Hotel Berlin, Berlin Team on 4 Mar 2024
Dear Syed,Thank you for this positive review of your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to welcome you back to Hotel Berlin, Berlin on your next visit to the city.Kind regards,Your Hotel Berlin, Berlin Team

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at Hotel Berlin, Berlin every time I take part in the European Film Market. It's always been a great experience.
Stayed 5 nights in Feb 2024
Response from Your Hotel Berlin, Berlin Team on 27 Feb 2024
Dear Jeff,Thank you for taking the time to share your opinion with us.We're thrilled to hear that you've consistently had great experiences at our hotel during the European Film Market, and it's wonderful to know our efforts in maintaining room cleanliness, hotel condition, and service meet your expectations. Your satisfaction with the room amenities is also greatly appreciated, as we strive to provide a comfortable and well-equipped environment for all our guests.We hope to welcome you back to Hotel Berlin, Berlin on your next visit to the city.Kind regards,Your Hotel Berlin, Berlin Team

8/10 Good

Brent, Neptune Beach

Travelled with group
Liked: Amenities
Disliked: Staff & service
Ok hotel.
Stayed 2 nights in Feb 2024
Response from Your Hotel Berlin, Berlin Team on 26 Feb 2024
Dear Brent,Thank you for taking the time to share your experience with us.We are so glad that you enjoyed your recent stay with us.We hope to welcome you back on your next visit to Berlin. Kind regards,Your Hotel Berlin, Berlin Team

10/10 Excellent

Ana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice stay
Stayed 3 nights in Feb 2024
Response from Your Hotel Berlin, Berlin Team on 27 Feb 2024
Dear Ana,Thank you for taking the time to review your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back. Best regards,Your Hotel Berlin, Berlin Team

10/10 Excellent

Ana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place, great service and very helpful.
Stayed 1 night in Feb 2024
Response from Your Hotel Berlin, Berlin Team on 22 Feb 2024
Dear Ana,Thank you for taking the time to let us know your opinion of your recent stay.We're thrilled to hear that our service met your expectations and that our team was able to assist you in a helpful manner.It would be a pleasure to welcome you again. Best regards,Your Hotel Berlin, Berlin Team

10/10 Excellent

Tustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was awesome they had meatballs normally there are little to no options in Europe hotels when it comes to meats so it’s very nice to have! Check in and check out we’re super easy and contactless
Response from Your Hotel Berlin, Berlin Team on 20 Feb 2024
Dear Tusti,Thank you for sharing this positive review.We're thrilled to hear that you found our breakfast selection to your liking; our buffet indeed offers a variety of meats alongside other options to cater to different tastes. It's also great to know that the ease of our contactless check-in and check-out processes added to the smoothness of your stay. Your satisfaction with the cleanliness and amenities of your room, as well as the overall service provided by our team, is truly gratifying for us.We look forward to welcoming you back on a future visit.Kind regards,Your Hotel Berlin, Berlin Team

8/10 Good

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Your Hotel Berlin, Berlin Team on 20 Feb 2024
Liebe Belinda,vielen Dank für Ihren Erfahrungsbericht zu unserem Hotel.Über Ihr positives Feedback freuen wir uns sehr! Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir hoffen, dass Sie eine schöne Zeit in Berlin hatten und heissen Sie jederzeit gerne wieder willkommen!Your Hotel Berlin, Berlin Team

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the finest hotels i have stayed in .
Stayed 2 nights in Feb 2024
Response from Your Hotel Berlin, Berlin Team on 19 Feb 2024
Dear Christopher,Thank you for this excellent review.We're delighted to hear that you found our hotel to be one of the finest you've stayed in. We take great pride in maintaining the highest standards and our team is committed to providing exceptional service.We hope to welcome you back to Hotel Berlin, Berlin on your next visit to the city.Kind regards,Your Hotel Berlin, Berlin Team

4/10 Poor

Rodolfo, Berkeley

Travelled with family and small children
Disliked: Cleanliness, staff & service
The hotel looks fancy but it operates poorly. Unfriendly manager did not wat to accept our Expedia restaurant discount. The bathroom was smelly for poor cleaning. The shower had black mould on it. I will try to find another option next time.
Stayed 3 nights in Feb 2024
Response from Your Hotel Berlin, Berlin Team on 20 Feb 2024
Dear Rodolfo,Thank you for taking the time to share your feedback.We're sorry to rear that your experience did not meet your expectations. We aim to provide all guests with a high standard of service and a comfortable stay. We take your comments seriously and will look into the issues you have raised. It's important to us that our facilities are well-maintained, and I assure you that the cleanliness of our rooms is a top priority. Please rest assured that we are addressing your concerns with our housekeeping team to ensure our high standards are upheld.We hope you will consider staying with us again in the future. Best regards,Your Hotel Berlin, Berlin Team

2/10 Terrible

soheir, coron del mar

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel I’ve ever stayed Plumbing is so bad No receptionist No one to help u for ur luggage The window was not opening The pillow was terrible No slides or tooth brush No water in the room or tea or anything If I ask for extra towel they asked me to go down take it No closed to the center as mentioned Bath hood was broken so if u take a shower all the water is all over the bathrom and room Would never recommend to anyone
Stayed 4 nights in Feb 2024
Response from Your Hotel Berlin, Berlin Team on 13 Feb 2024
Dear Soheir,Thank you for taking the time to share your feedback.We sincerely apologize for the issues you encountered during your stay. Our hotel aims to provide exemplary service and facilities. Our guest's comfort is a top priority, we regret to hear about your experience with the plumbing and the shower. We are committed to ensuring that our amenities and services, such as luggage assistance and in-room facilities, meet our guests’ needs. Please rest assured that we provide secure windows for safety reasons, and while our standard rooms do not offer in-room complimentary water or tea facilities, these amenities are available at our 'Grab'n'Go' station in the lobby at any time. We are also centrally located, with the city centre being approximately 0.5 km from our property, providing convenient access to various attractions and public transport options. We value your feedback as it helps us to improve.We hope we can provide you with an improved stay in the future. Kind regards,Your Hotel Berlin, Berlin Team

4/10 Poor

Konstantin

Stayed 1 night in Feb 2024
Response from Manager on 20 Mar 2024
Lieber Gast,vielen Dank für Ihr Feedback.Wir bedauern es sehr, dass unser Hotel Ihren Erwartungen nicht gerecht werden konnte. Bitte entschuldigen Sie die entstandenen Unannehmlichkeiten.Hoffentlich geben Sie uns in der Zukunft eine zweite Chance.Freundliche Grüße,

10/10 Excellent

Anita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Your Hotel Berlin, Berlin Team on 5 Feb 2024
Dear Anita,Thank you for taking the time to share your review with us.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back.Best wishes,Your Hotel Berlin, Berlin Team

8/10 Good

Muqandas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is value for money but they should improve in food options
Stayed 2 nights in Jan 2024
Response from Your Hotel Berlin, Berlin Team on 15 Jan 2024
Dear Muqandas,Thanks for taking the time to comment on your visit to our hotel.We're pleased you found our hotel to offer value for money. Regarding your comment on the food options, we strive to cater to various dietary needs and preferences but we appreciate your desire for an expanded selection and will consider this for future improvements.We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,Your Hotel Berlin, Berlin Team

6/10 Okay

Roger

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Your Hotel Berlin, Berlin Team on 9 Jan 2024
Lieber Roger,vielen Dank für Ihre Bewertung unseres Hotel Berlin, Berlin.Wir bedauern es sehr, dass Sie mit unserem Hotel und insbesondere mit unserem Service nicht zufrieden waren. Es würde uns sehr freuen, wenn Sie uns mitteilen könnten, was genau an unserem Service nicht gut war. Dadurch können wir uns weiter verbessern.Alles Gute aus Berlin und hoffentlich bis bald wieder,Your Hotel Berlin, Berlin Team

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely sized room (two adults, one child). Really nice popular bar area and was in a great location to see the sights/shopping/restaurants etc
Stayed 4 nights in Dec 2023
Response from Your Hotel Berlin, Berlin Team on 2 Jan 2024
Dear Emma,Thank you for sharing this lovely review.We're thrilled to know that you had a pleasant stay overall, and that the size of the room was to your satisfaction. It's also wonderful to learn that our location served as a convenient base for your sightseeing and shopping endeavors, and that you found our bar area to be a highlight, reflecting the vibrant atmosphere we strive to provide.We look forward to the pleasure of seeing you again in the future. Wishing you a very Happy New Year,Your Hotel Berlin, Berlin Team

10/10 Excellent

Jantzen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Your Hotel Berlin, Berlin Team on 2 Jan 2024
Lieber Gast,vielen Dank für Ihre positive Bewertung!Über Ihr positives Feedback freuen wir uns sehr! Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Alles Gute aus Berlin und einen guten Rutsch ins neue Jahr!Your Hotel Berlin, Berlin Team

10/10 Excellent

Reed

Liked: Cleanliness, staff & service, property conditions & facilities
Just what I needed. Price was right, staff was invariably friendly and helpful.
Stayed 3 nights in Dec 2023
Response from Your Hotel Berlin, Berlin Team on 31 Jan 2024
Dear Reed. Thank you for taking the time to review your recent stay.We are delighted to hear that our friendly and helpful staff contributed to a satisfying stay. It's also great to know that you found our room cleanliness to be impeccable. We aim to maintain the highest standards and your acknowledgment is truly appreciated.We hope to welcome you back on your next visit to Berlin. All the best,Your Hotel Berlin, Berlin Team

10/10 Excellent

Brian, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. The Wi-Fi signals weren't very good
Stayed 3 nights in Dec 2023
Response from Your Hotel Berlin, Berlin Team on 2 Jan 2024
Dear Brian,We would like to thank you for reviewing your experience.We are delighted to hear that you found your room to be very nice and appreciate your kind feedback on the cleanliness, hotel condition, service, and amenities provided.We are aware of the challenges regarding Wi-Fi connectivity and are continuously working on upgrading our service to handle high demand periods more effectively. We apologise for any inconvenience this may have caused during your stay.We hope to welcome you back on your next visit to Berlin. Sending warm wishes for the festive season,Your Hotel Berlin, Berlin Team

4/10 Poor

Alfred

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Your Hotel Berlin, Berlin Team on 9 Feb 2024
Lieber Alfred,vielen Dank für Ihr Feedback.Wir bedauern es sehr, dass Sie mit unserem Hotel und insbesondere mit unserem Service nicht zufrieden waren. Es würde uns sehr freuen, wenn Sie uns mitteilen könnten, was genau an unserem Service nicht gut war. Dadurch können wir uns weiter verbessern.Hoffentlich geben Sie uns in der Zukunft eine zweite Chance.Freundliche Grüße,Your Hotel Berlin, Berlin Team

10/10 Excellent

David

Stayed 4 nights in Dec 2023
Response from Your Hotel Berlin, Berlin Team on 12 Jan 2024
Lieber David,vielen Dank für Ihre positive Bewertung.Toll, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Schön wäre es, Sie in der Zukunft nochmal begrüßen zu dürfen.Mit besten Grüßen,Your Hotel Berlin, Berlin Team

6/10 Okay

aylin

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Your Hotel Berlin, Berlin Team on 22 Dec 2023
Dear Aylin,Thank you for reviewing your stay with us.We are sorry we fell short of meeting all your expectations.We would like to know how we could have improved your experience with us.We do hope to welcome you back in the future. Best wishes for the festive season!Your Hotel Berlin, Berlin Team

10/10 Excellent

Ramon, London

Stayed 6 nights in Dec 2023
Response from Your Hotel Berlin, Berlin Team on 20 Dec 2023
Dear Ramon,Thank you for your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back on your next visit to the city.Kind regards,Your Hotel Berlin, Berlin Team

10/10 Excellent

Gilles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing weekend in Berlin
I am very grateful to the hotel team for an amazing weekend. I particularly appreciated the free early Check-in on Friday 15.12. That is something I extremely value !
Stayed 2 nights in Dec 2023
Response from Your Hotel Berlin, Berlin Team on 19 Dec 2023
Dear Gilles,Thank you for such a positive review.We're delighted to hear that the early check-in added significant value to your stay and you had and amazing time in Berlin.We hope to welcome you back to Hotel Berlin, Berlin on your next visit to the city.Kind regards,Your Hotel Berlin, Berlin Team

6/10 Okay

Sevara

Travelled with family
Liked: Property conditions & facilities
Needs improvements!
I really liked the concept of the hotel and the Art gallery. It was a great idea but poor execution. We booked a King size bed but got 2 twins put together. We also asked for the top floor but instead, placed on second floor and had to deal with the constant noise. We specifically asked for a King sized bed because we had a baby with us. When we looked at room pictures online we knew that there was no space for a crib and we were ok with our baby sleeping with us for 1 night. It wasn’t a comfortable night at all because the two separate mattress toppers kept moving and she kept falling in between them. Also pillow cases were awful! They don’t even cover the pillows properly and those pillows need to be replaced! They were so dirty. Shower drain was completely clogged and I managed to take a 2-minute rinse before water started overflowing. The rest of the family had to skip showers. The self check-in concept is frustrating because it took forever! And why ask for passport information for young children?! Also there was absolutely no wifi! Breakfast was super crowded with very basic food choices. We are VIP members with the Radisson Hotels but this hotel was below their standards. It’s a shame though because I was excited to stay there when I found it online. Not a bad hotel, just needs improvement.
Stayed 1 night in Dec 2023
Response from Your Hotel Berlin, Berlin Team on 20 Dec 2023
Dear Guest,Thanks for taking the time to let us know your opinion of your stay.We are pleased to hear that you appreciated the concept of our hotel and the art gallery, which are indeed a unique aspect of our establishment. Regarding the bed configuration, our Superior category rooms are available with king-size beds, and we regret any confusion during your stay. As for the noise on the second floor, we strive to ensure a peaceful environment for all our guests and apologise if this was not the case. We understand the importance of a restful night, especially when traveling with a baby, and are sorry for any discomfort caused by the bedding. For the shower drain issue, please know that maintenance is always on hand to resolve such matters swiftly. We also aim to provide a seamless check-in experience and will take your feedback into consideration to improve this process. Finally, we are always working to provide a diverse and satisfying breakfast experience, even during busy periods, and have noted your comments as we strive to improve our facilities and offerings.We hope to have the opportunity to welcome you back in the future for an improved stay. Sincerely,Your Hotel Berlin, Berlin Team

2/10 Terrible

Paul

Stayed 2 nights in Dec 2023
Response from Your Hotel Berlin, Berlin Team on 17 Dec 2023
Sehr geehrter Paul,vielen Dank für Ihre Bewertung.Es tut uns leid, dass Ihr Aufenthalt nicht war wie gewünscht.Weitere Informationen darüber, wie wir uns verbessern können, würden wir sehr zu schätzen wissen.Hoffentlich geben Sie uns in der Zukunft eine zweite Chance.Freundliche Grüße,Your Hotel Berlin, Berlin Team

6/10 Okay

Robert

Stayed 3 nights in Dec 2023
Response from Your Hotel Berlin, Berlin Team on 17 Dec 2023
Lieber Robert,vielen Dank für Ihre Bewertung unseres Hotel Berlin, Berlin.Wir bedauern, dass Ihre Erwartungen nicht vollständig erfüllt wurden.Wir würden gerne wissen, was Ihren Aufenthalt noch besser gemacht hätte.Ganz viele liebe Grüße aus BerlinYour Hotel Berlin, Berlin Team

8/10 Good

GS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely. We stayed here for our honeymoon. Shame the hotel didnt do anything for the room as they would have made it special. Breakfast is ok, we just ate out instead of spending 18 Euro each. The bar serves some amazing lunch. The hotel is walking distance from all the highend shops. Be sure to go to KaDeWe which is the Harrrods of Berlin. You could spend all day there. Taxi's always available outside or jump on a Bolt its cheaper!
Stayed 5 nights in Dec 2023
Response from Your Hotel Berlin, Berlin Team on 17 Dec 2023
Dear Guest,Thank you for sharing your experience.We're thrilled to hear that you found our hotel lovely and had a memorable honeymoon stay. It's great to know our location provided convenient access to high-end shopping, and that you had the chance to explore the renowned KaDeWe. We appreciate your compliments on the cleanliness, condition of the hotel, service, and room amenities. We're also glad you enjoyed the lunch offerings at our bar. We regret to hear that our breakfast didn't meet your expectations, and you chose to eat out instead. While we strive to provide a varied and delicious buffet, we understand that dining preferences vary and respect your decision to explore local eateries.It would be a pleasure to welcome you back on another occasion. Best wishes,Your Hotel Berlin, Berlin Team

10/10 Excellent

JM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
December Christmas market stay
A nice clean hotel that catered for an early check in and a very late check out, nicely located and within walking distance to the Brandenburg gate, checkpoint Charlie and some Christmas markets
Stayed 3 nights in Dec 2023
Response from Your Hotel Berlin, Berlin Team on 12 Dec 2023
Dear Guest,Thank you for this great review.We're delighted to hear that our efforts for an early check-in and a very late check-out contributed positively to your stay. It's wonderful to know that our location served you well, putting you within easy reach of iconic sights like the Brandenburg Gate and local Christmas markets.We look forward to welcoming you back. Best wishes,

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have no complaints, the staff were very helpful and efficient and I cannot fault the cleanliness.
Stayed 3 nights in Dec 2023
Response from Your Hotel Berlin, Berlin Team on 11 Dec 2023
Dear Gareth,Thank you for taking the time to share your feedback.We're delighted to hear that our staff's helpfulness and efficiency met your expectations and that the cleanliness of our hotel was up to standard.We hope to welcome you back to Hotel Berlin, Berlin on your next visit to the city.Kind regards,

6/10 Okay

Vivien

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Your Hotel Berlin, Berlin Team on 11 Dec 2023
Dear Vivien,Thank you for taking the time to share your feedback.We're sorry your experience hasn't been fully satisfying.We would be interested in knowing how we could have improved on your time with us.We hope to welcome you back for a more enjoyable stay in the future.Best regards,Your Hotel Berlin, Berlin Team

10/10 Excellent

Thandi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location easy check in and out close close to the tram . The onsite bar a restaurant is very good I would stay again
Stayed 7 nights in Nov 2023
Response from Your Hotel Berlin, Berlin Team on 7 Dec 2023
Dear Guest,Thank you for taking the time to let us know your opinion of your recent stay.We're delighted to hear that our location proved convenient for your travels and that our check-in and check-out processes met your expectations for efficiency. It's also wonderful to learn that our proximity to the tram enhanced your stay in our vibrant city. Your commendation of our onsite bar and restaurant is also much appreciated; our team strives to offer a diverse and enjoyable dining experience. Furthermore, we take pride in maintaining the cleanliness of our rooms, the condition of our hotel, and the level of service provided, so your perfect scores in these areas are truly rewarding to see.We look forward to welcoming you back. Best wishes,

2/10 Terrible

Paul

Stayed 2 nights in Nov 2023
Response from Your Hotel Berlin, Berlin Team on 5 Dec 2023
Lieber Paul,vielen Dank für Ihre Bewertung.Es tut uns leid, dass Ihr Aufenthalt nicht Ihren Wünschen entsprochen hat.Weitere Informationen darüber, wie wir uns verbessern können, würden wir sehr zu schätzen wissen.Mit freundlichen GrüßenYour Hotel Berlin, Berlin Team

8/10 Good

J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. Our room was on the same side as a busy road so some road noise was audible. Very good breakfast. Very convenient for public transport (buses and U-bahn in easy reach).
Stayed 4 nights in Nov 2023
Response from Your Hotel Berlin, Berlin Team on 4 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback.We're delighted to hear that you enjoyed our comprehensive breakfast and found comfort in your room.Furthermore, our proximity to public transport is indeed a convenience we are proud to offer.We regret, however, that road noise caused a disturbance during your stay. While our central location offers great accessibility, it can occasionally present the challenge of external noise. We understand the importance of a tranquil room environment and have taken measures such as state-of-the-art sound-proof windows to minimize any inconvenience, however, we’re sorry for any inconvenience this caused.We look forward to welcoming you back in the future. Best regards,

4/10 Poor

Cathy, Clearwater

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The lack of customer service at check in. Self check in was not for us. Plus, trying to find someome with knowledge of the area was very difficult.
Stayed 2 nights in Nov 2023
Response from Your Hotel Berlin, Berlin Team on 4 Dec 2023
Dear Cathy,Thank you for your feedback,We understand that you found the self-check-in process not to your liking and apologize for any inconvenience caused. We pride ourselves on offering both digital convenience and personal service, with hosts available in the lobby to assist guests in using the terminals and our staff always ready to provide assistance and local knowledge.We are committed to ensuring that our guests have a pleasant experience and are always looking for ways to improve our service.We hope to see you in the future. Kind regards,

6/10 Okay

pat

Liked: Cleanliness, property conditions & facilities, room comfort
Almost but not quite
This is a nice hotel and was conveniently located. The wifi is woefully lacking and we had long periods where we couldn’t get online. The in-room coffee machine was problematic. The only toiletry provided was a combo shampoo/shower gel.
Stayed 3 nights in Nov 2023
Response from Your Hotel Berlin, Berlin Team on 2 Dec 2023
Dear Pat,Thanks for your feedback.We're delighted that you found our hotel's location convenient for your needs.We understand that you experienced some issues with the Wi-Fi connectivity and we apologize for the inconvenience. Our team is continuously working on upgrades to handle high-demand periods more effectively. Regarding the coffee machine in your room, we aim to ensure that all our amenities function properly and we will look into this matter to prevent future occurrences. We also offer a variety of toiletry items upon request at the reception to cater to our guests' preferences. We are grateful for your feedback on our service and will consider your comments as we strive to provide an excellent experience for all our guests.We hope to welcome you back on your next visit to experience this firsthand.Kind regards,

10/10 Excellent

Kristian

Stayed 7 nights in Nov 2023
Response from Your Hotel Berlin, Berlin Team on 20 Dec 2023
Sehr geehrter Kristian,vielen Dank für Ihre positive Bewertung.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir freuen uns schon auf Ihren nächsten Besuch bei uns.Bis dahin verbleiben wir mit freundlichen Grüßen,Your Hotel Berlin, Berlin Team

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great local for marathon event
Stayed 3 nights in Sep 2023
Response from Your Hotel Berlin, Berlin Team on 26 Nov 2023
Dear Bin,Thank you for this positive review.We're thrilled to hear that our hotel's location was ideal for your participation in the marathon event. Our team takes great pride in maintaining the cleanliness of our rooms, and we're glad that you appreciated the condition of our hotel. It's also wonderful to know that you were satisfied with the service provided by our staff and the amenities in your room.We look forward to having the occasion to welcome you back.Kind regards,Your Hotel Berlin, Berlin Team

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenient location, functional property with self service check in/check out which sadly didn’t have our reservation which delayed things. Lifts broke down over the weekend which caused a little chaos. Otherwise would recommend this hotel for a stay in Berlin
Stayed 2 nights in Nov 2023
Response from Your Hotel Berlin, Berlin Team on 20 Nov 2023
Dear Katherine,Thank you for your feedback.We're delighted to hear that our hotel's location was convenient for your visit to Berlin and that you found our property functional. It's also great to know that our innovative self-service check-in/out process was a highlight, despite the initial hiccup with your reservation. We appreciate your understanding and are glad that it was resolved. We acknowledge the inconvenience caused by the elevator malfunction during your stay. Please rest assured that maintaining our facilities is a top priority, we're committed to ensuring that all aspects of our hotel meet our guests' expectations and provide a seamless experience. Thank you for recommending us, and we look forward to the opportunity to welcome you again.We hope to see you again for another memorable stay in Berlin,Your Hotel Berlin, Berlin Team

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was ok
Check in is automatic..no infomation regarding breakfast check out..had to find staff for every querry...
Stayed 4 nights in Nov 2023
Response from Your Hotel Berlin, Berlin Team on 20 Nov 2023
Dear Helen,We would like to thank you for this review about your experience in our hotel.We're glad to hear that you found our room cleanliness and hotel condition to your satisfaction, reflecting our commitment to providing a well-maintained environment for our guests. We also note your contentment with the comfort of your room, which is a priority for us. We understand that you experienced some challenges with the automatic check-in process and required assistance for your queries. Our hotel aims to streamline the check-in experience with our online and self-service options, while our hosts are always ready to assist in the lobby. We regret any inconvenience this may have caused and will look into improving the visibility of our staff for immediate assistance. Regarding breakfast and check-out information, we acknowledge that clearer communication is essential. We are dedicated to ensuring that all our guests receive all the necessary information for a pleasant stay and will take steps to enhance our communication in these areas.The whole team hope that we may see you again in the future. Kind regards,

8/10 Good

Matthew, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities
I was a little worried after reading the reviews however I had a great stay here. Rooms are very clean and modern. Staff is friendly enough, there is self check-in and check out. Ubahn is a 5 minute walk away to take you into the city centre. Only thing that could have been better is lack of dining options around the hotel - have to venture out a bit. There is a supermarket about a 10 minute walk away.
Stayed 3 nights in Nov 2023
Response from Your Hotel Berlin, Berlin Team on 13 Nov 2023
Dear Matthew. Thank you for taking the time to share your experience with us.We are delighted to hear that you found our rooms clean and modern, and that our staff was friendly and helpful. Our convenient location near the Ubahn station makes it easy for guests to explore the city center.We understand that you would have liked more dining options in the immediate vicinity of the hotel. While we do have a variety of Italian, Japanese, and German restaurants nearby, we also offer a food kiosk in our lobby for your convenience. Additionally, our hotel is located close to a supermarket, as you mentioned, for any additional needs.We hope to welcome you back on your next visit to Berlin. Kind regards,

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for the Berlin Marathon
Great location for the Berlin Marathon. We easily walked to the start of the marathon from the Hotel. We took an Uber back to the hotel after the marathon as our legs were tired! Hotel has a nice restaurant and bar. Hop-On/Off bus has a stop in front of the hotel. This is a great option for sight-seeing.
Stayed 4 nights in Sep 2023
Response from Manager on 10 Nov 2023
Dear Heidi,Thank you for this great feedback about your recent stay.We are delighted to hear that you found our location to be perfect for the Berlin Marathon and that you enjoyed our restaurant and bar. It's great to know that the Hop-On/Off bus stop in front of the hotel was convenient for your sightseeing needs.We hope to see you again soon.Kind regards,

8/10 Good

Kerry-Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Your Hotel Berlin, Berlin Team on 3 Nov 2023
Dear Kerry,Thank you for sharing your opinion of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Best regards,Your Hotel Berlin, Berlin Team

8/10 Good

Steven, Dundee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel, waking distance to a lot of interesting places in Berlin.Easy to get to from the airport. Would use again when in Berlin
Stayed 4 nights in Oct 2023
Response from Your Hotel Berlin, Berlin Team on 30 Oct 2023
Dear Steven,Thank you for this great review.We are delighted to hear that you found our location convenient for exploring Berlin and appreciated the easy access from the airport. Our goal is to provide a comfortable and enjoyable stay for our guests, and it's great to know that we met your expectations.We look forward to welcoming you back during your next visit to Berlin.Kind regards,

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would comeback
Stayed 4 nights in Oct 2023
Response from Your Hotel Berlin, Berlin Team on 30 Oct 2023
Dear Edna,Thank you for sharing this review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to see you again soon, Kind regards,Your Hotel Berlin, Berlin Team