4/10 Poor
Charles, Huntington Beach
15 Apr 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel is clean, well-located, and affordable. However, there are many problems I encountered. First, even though I checked in online, I had to wait over an hour (from 2-3 p.m) to get a room, and, furthermore, the surly and unhelpful young lady at the Reception, stated (in German, which I speak fluently), "You'll have to pay to leave your bags here, even though you're a guest, because I have to get a key for the storage, etc.)" Outrageous! I've been in thousands of hotels, and hundreds in Germany, and this was the first time a hotel tried to charge me, a guest, for short-term luggage storage! Fortunately, when I returned about an hour later, a man was at the Reception who was somewhat helpful. The room itself also had significant problems. The safe didn't work, and was reported to the cleaning staff, but no one came to fix it. The room was also not sufficiently soundproofed and very nearly the next morning I heard loud noised from an adjacent room. And there were no bath towels--I had to request them from the cleaner. Etc. All in all, this is NOT a four-star hotel, more like (generous...) a 2.5-3 star hotel at best....
Charles
Stayed 2 nights in Apr 2024