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Reviews of Adina Apartment Hotel Berlin Hackescher Markt

4 out of 5
Adina Apartment Hotel Berlin Hackescher Markt
An der Spandauer Bruecke 11, Berlin, BE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 693 out of 1008 reviews" "
Rating 8 - Good. 255 out of 1008 reviews" "
Rating 6 - Okay. 41 out of 1008 reviews" "
Rating 4 - Poor. 9 out of 1008 reviews" "
Rating 2 - Terrible. 10 out of 1008 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

VANESSA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was seamless. The room was modern and stylish, also very spacious, well maintained and well equipped. The location is superb for proximity to major sights, public transport, restaurants, a grocery store and bakery. We would highly recommend.
Stayed 4 nights in Mar 2024
Response from Annette Jost, General Manager on 27 Mar 2024
Dear Vanessa,Your kind words are truly appreciated. I am delighted to learn that you found the check-in process seamless and our rooms to be modern, stylish, and well-equipped. It's wonderful to know that you found our location superb for its close proximity to major sights, public transportation, and dining options.We strive to provide our guests with an exceptional experience, and your high recommendation is a testament to this. We hope that on your next visit to Berlin, you'll choose to stay with us at Adina Hotel Berlin Hackescher Markt again.Kind Regards,

6/10 Okay

Jian

The hotel itself is ok but not good enough for a 4 star hotel, a bit dated. The best for the hotel is location, perfect for dinning and shopping and easy for transportation to everywhere if the city.
Stayed 4 nights in Mar 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Big rooms with lots of space and convenient location
Stayed 3 nights in Mar 2024
Response from Annette Jost, General Manager on 20 Mar 2024
Dear Juan, thanks a lot for your kind feedback and high rating. Great to see that you enjoyed your stay with us and we look forward to your return.Kind regards

10/10 Excellent

Kyle

Stayed 2 nights in Jan 2024
Response from Annette Jost, General Manager on 19 Jan 2024
Dear Kyle, thanks a lot for your high rating.We look forward to your return.Kind regards

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Annette Jost, General Manager on 12 Jan 2024
Dear Stuart, many thanks for your high rating. It looks that you enjoyed staying with us. We would be happy to welcome you back soon again. Kind regards

10/10 Excellent

Khurram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First we would like to thank the wonderful reception staff for being so welcoming and helpful! The room is very well equipped for all your holiday needs. It was spacious, had a lovely little kitchen with everything you may need including washing up liquid and a cloth! The room was spotlessly clean and had all the bathroom accessories needed. Only thing lacking was perhaps slippers and a bathrobe. The location is brilliant and easy walking distance to all main attractions. Local eateries were brill and very well priced! We thoroughly enjoyed our stay and would defo return and recommend to others.
Stayed 4 nights in Dec 2023
Response from Annette Jost, General Manager on 11 Jan 2024
Dear Khurram,Your kind words have brought joy to our day! It's fantastic to hear that our reception staff made you feel welcome upon your arrival and that you found our rooms to be clean, spacious, and well-equipped. We strive to make every aspect of our guests' stay comfortable and it seems we lived up to that expectation. Your mention of the convenient location and the affordability of local eateries is also appreciated.We've taken note of your suggestion regarding the addition of slippers and a bathrobe. Your feedback is truly valuable to us.It is heartening to know that you would recommend us and we're looking forward to welcoming you back to Adina Hotel Berlin Hackescher Markt in the future.Kind Regards,

4/10 Poor

Craig

Stayed 6 nights in Dec 2023
Response from Annette Jost, General Manager on 22 Jan 2024
Dear Craig, I am sorry to see that you just rated us with 2 points. Unfortunately you did not mention where we did wrong. I hope you could give us a second chance to proof we can do better. Kind regards

10/10 Excellent

Aviad

Response from Annette Jost, General Manager on 17 Jan 2024
Dear Aviad, many thanks for your fabulous rating. It seems you enjoyed staying with us. We would be happy to host you soon again. Kind regards

6/10 Okay

Joseph

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
After reading the reviews, I had lofty expectations for this hotel. After all, people noted its proximity to many sites, restaurants, and the metro. And while those are all true, the hotel itself was just meh. Front desk staff was courteous and welcoming, however, despite telling them that I had paid through Orbitz, they still charged me. Only after I pulled up the receipt did they do some more “digging” and found that I had already paid. Also, breakfast was lackluster. Eggs were powdered (from a mix rather than made fresh) and bacon was wilted and flavorless. Coffee machine spat out lukewarm lattes and the orange juice dispenser disappeared about 10 minutes after I arrived (just after they opened.) The restaurant was not open for lunch or dinner. Rooms were very small (and dark) for a suite style hotel. The sofa bed folded nearly into the small tv, leaving little room to negotiate around it to the balcony or bedroom. The shower was a step-over tub with folding glass that still allowed ample amounts of water to leak all over the floor. The “gift shop” consisted of a space near the front desk with a few sodas and packages of candy.
Stayed 3 nights in Dec 2023
Response from Annette Jost, General Manager on 12 Dec 2023
Dear Joseph,Your detailed feedback is genuinely appreciated. As a hotel, we aim to provide an experience that surpasses expectations and it's disheartening to hear that this wasn't your experience. Our location is indeed one of our strong suits, and we're glad you found this aspect to your liking. I apologize for the confusion that arose regarding the payment process, it's important for our guests to have a smooth and hassle-free experience.Regarding your comments on breakfast, we will certainly review our offerings to ensure we provide our guests with a variety of fresh and satisfying options. It's disappointing to hear that the size and layout of the suite, along with the amenities, didn't meet your expectations.We appreciate your honesty, as it helps us recognize areas where improvements may be needed. We hope to have the opportunity to welcome you back for a more positive experience in the future.Kind Regards

6/10 Okay

Verified traveller

Liked: Cleanliness
Good location & proximity to centre
A good hotel in a good location for Christmas markets and city centre,l. Comfortable room and facilities, very good sauna, clean, spacious, well serviced room with kitchenette, friendly staff. Water pressure on the 8th floor not good, coffee machine didn't work well, room a little dated for the price. Nothing bad enough to complain about but impacts value for money.
Stayed 5 nights in Dec 2023
Response from Annette Jost, General Manager on 13 Dec 2023
Dear Guest,It is a pleasure to read that you found our location ideal for your visit during the Christmas markets and city centre. Your kind remarks regarding our comfortable rooms, facilities, and friendly staff are most appreciated.Your comments about the water pressure on the 8th floor, the coffee machine, and the room's style have been noted. We always strive to provide top-quality services to our guests and it is unfortunate that there were aspects of your stay which did not meet your expectations.Thank you once more for your valuable feedback. We hope that, despite these points, you still had a memorable stay with us at Adina Hotel Berlin Hackescher Markt. We look forward to welcoming you back in the future.Kind Regards,

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, staff were excellent, friendly and accommodating. They truly looked after us in this well kept, clean and convenient hotel. Highly recommend
Stayed 2 nights in Dec 2023
Response from Annette Jost, General Manager on 11 Dec 2023
Dear Caroline,Your kind words about your stay at Adina Hotel Berlin Hackescher Markt are truly heartwarming. It's a pleasure to hear that you found our staff excellent and accommodating. Our team strives to provide our guests with a welcoming environment, so we're delighted you felt well-looked after. The recognition of our hotel's cleanliness and convenience is also greatly appreciated. Your high recommendation is the highest compliment we could receive.Do come back and visit us again for another fantastic stay!Kind regards

10/10 Excellent

linda

Travelled with family
This hotel was awesome. Clean great breakfast and staff top notch. I would highly recommend
Stayed 3 nights in Nov 2023
Response from Annette Jost, General Manager on 27 Nov 2023
Dear Linda,It brings us immense joy to learn about the wonderful experience you had at the Adina Hotel Berlin Hackescher Markt. Your kind words about our cleanliness, breakfast, and top-notch staff truly warm our hearts.Our dedicated team always strives to ensure that our guests have an exceptional stay with us. It's delightful to hear that we were successful in providing you with such a positive experience.Your recommendation is greatly appreciated and we hope to have the pleasure of welcoming you back in the near future.Kind Regards,

10/10 Excellent

Phuong D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Annette Jost, General Manager on 27 Nov 2023
Dear Phuong D, many thanks for your high rating. We look forward to your next stay with us. Kind regards

8/10 Good

Lisa

Travelled with group
Liked: Property conditions & facilities
The people were really nice. The apartment was ill- equipped. There was no soap so we could run the dishwasher. There was no spine so we could wash the kitchen counters or the table. Two out of the five days we were there we didn't get face class and one out of the five we didn't get a bath mat. For the amount of money we spent I think we could have done better
Stayed 5 nights in Oct 2023
Response from Annette Jost, General Manager on 30 Oct 2023
Dear Lisa,Your feedback is highly valued and we are glad to hear that you found our staff friendly during your stay at Adina Hotel Berlin Hackescher Markt. We deeply regret to hear about the inconvenience caused due to lack of essential supplies in the apartment. Your comfort and satisfaction are our utmost priorities and it's disheartening to hear that these were compromised. Your comments regarding the housekeeping service are noted. It is important for us that our guests' needs are met and we are sorry if this was not your experience. Your feedback serves as an important tool for us to better our services and we will ensure such situations are not repeated. Thank you once again for bringing these matters to our attention and we hope to have the opportunity to serve you better in the future.Kind Regards,

6/10 Okay

Stephen Jared

Liked: Cleanliness, staff & service
Whirlpools were not working. Streaming TV not working. AC in room sometimes worked, sometimes not. Overall facilities clean. King bed was 2 beds pushed together and not comfortable. Staff was accommodating.
Stayed 5 nights in Oct 2023
Response from Annette Jost, General Manager on 26 Oct 2023
Dear Stephen,It's disheartening to know that your stay at Adina Hotel Berlin Hackescher Markt was not up to your expectations. The comfort and satisfaction of our clients are of utmost importance to us.It is unfortunate to hear about your experience with the whirlpools, TV streaming and the air conditioning. Ideally, our guests should never have to face such issues. As for the bed, we usually receive positive comments about them and it's unfortunate that it didn't suit your comfort level.We're glad to know that our staff was able to assist you during your stay and that you found our facilities clean. Our team strives to provide the best service to all of our guests.We hope you will consider giving us another chance to provide you with an experience that truly reflects our hotel's standards.Kind Regards

8/10 Good

georges

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very good location in the center of Berlin, very close to the train station. The rooms was spacious, staff very helpful and friendly. Did not try the breakfast. Overall a very good experience and it is highly recommended
Stayed 7 nights in Oct 2023
Response from Annette Jost, General Manager on 23 Oct 2023
Dear Georges,Your kind words about our prime location, spacious rooms, and helpful staff truly warmed our hearts. We're thrilled to hear that your experience at Adina Hotel Berlin Hackescher Markt was a positive one.It is our mission to provide our guests with an exceptional stay, and your recommendation serves as an affirmation to our team's dedicated efforts.We hope to have the pleasure of welcoming you back in the future, perhaps then you might wish to delight in our breakfast offering.Kind Regards,

10/10 Excellent

barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location next to Hackeschermarkt. Lots of transportation, options, easy walk to Museum, Island, Unter den Linden, Alexanderplatz apartment was comfortable and quiet, perfect for preparing breakfast. Front desk staff was extremely helpful. A great location for seeing Berlin.
Stayed 5 nights in Oct 2023
Response from Annette Jost, General Manager on 23 Oct 2023
Dear Barbara,Your feedback is truly appreciated. It brings us great pleasure to hear that you found our location beneficial, being conveniently situated near Hackeschermarkt and several attractions. We're glad the comfort of our apartment added to your positive experience and that our front desk staff could assist you to your satisfaction.Your kind words have brought joy to our team and we hope to continue providing you with such delightful experiences in the future. Kind Regards

8/10 Good

Lyall

Business traveller
Liked: Staff & service
Good value, location - issues w/ food & gym
This is a good hotel that is close to museums and other sites in Berlin. There are some good food options nearby as well. Spacious room that was comfortable. Two main issues was that the bar was closed the whole time and the sauna and gym area had a bad smell. The gym smelled like cooking oil and the sauna area smelled like rotten eggs. I was also disappointed in the gym facilities, but I am a heavy gym user when I travel so I'm more particular about having a good facility.
Stayed 5 nights in Sep 2023
Response from Annette Jost, General Manager on 11 Oct 2023
Dear Lyall,We're delighted to hear that you found our location convenient and our rooms spacious and comfortable. Your feedback regarding the gym and bar facilities is deeply appreciated.We're sorry to hear about the inconveniences you experienced with the bar being closed and the disagreeable smell in our gym and sauna area. Please rest assured that your comfort and satisfaction is our top priority, and we will look into these matters promptly.We understand that as an avid gym-goer, you expect top-notch facilities. We are always looking to improve our amenities and we take your feedback seriously.Thank you for choosing Hotel Adina Berlin Hackescher Markt for your stay. We hope to have the opportunity to serve you again in the future.Kind Regards,

8/10 Good

Sam

Liked: Staff & service
We’re returning customers. It could use a freshening
Stayed 6 nights in Oct 2023
Response from Annette Jost, General Manager on 10 Oct 2023
Dear Sam,It's always a pleasure to welcome back familiar faces at Hotel Adina Berlin Hackescher Markt. Your suggestion concerning updates to our facilities is duly noted. As a hotel, we strive to create a pleasant and comfortable atmosphere for our guests. Your continuous patronage is greatly valued. Kind Regards,

10/10 Excellent

Joanne

Travelled with partner
Liked: Amenities
Excellent room, staff and close to market
Stayed 4 nights in Oct 2023
Response from Annette Jost, General Manager on 10 Oct 2023
Dear Joanne,It's wonderful to learn that your stay at the Adina Hotel Berlin Hackescher Markt met your expectations. We are particularly pleased that the location of our hotel added to your positive experience. Our dedicated staff will be delighted to hear your kind words about their service.Your words of appreciation are truly motivating. We will continue striving to provide an excellent stay for every guest.Kind Regards,

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The great and the need for improvement
Let’s start with the great: front desk staff, Ivan the bartender, Ada, housekeeping, Oliver, maintenance. Need for improvement: WIFI was terrible, lighting in living and dining room, and kitchen was inadequate which is a design problem. There was no lighting over dining table where we eat and plan our excursions. Oliver brought a lamp so we could see.
Stayed 5 nights in Sep 2023
Response from Annette Jost, General Manager on 10 Oct 2023
Dear Mary,Your feedback is greatly appreciated, and it's heartening to hear that our staff, including Ivan, Ada, and Oliver, made such a positive impression during your stay with us at Adina Hotel Berlin Hackescher Markt. We are sorry to hear about the challenges you faced with the WIFI and lighting. Your comments regarding the lighting in the living and dining room, as well as the kitchen, are noted. However, it's reassuring to know that Oliver was able to provide a temporary solution by bringing a lamp.We value your input and commit to improving our services to provide an even better experience for our guests in the future.

2/10 Terrible

Ron

Stayed 5 nights in Sep 2023
Response from Annette Jost, General Manager on 6 Oct 2023
Dear Ron, we are very sorry for your low rating. Unfortunately we cannot see, what went wrong. Sorry for the inconvenience which might have occurred during your stay. It would be great, if you give us a second chance. Kind regards

8/10 Good

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice place to stay, it was nice and the surrounding area had everything to offer. The 4-star rating is because the hot tubes were not working, which is why we liked this hotel. But overall a great place.
Stayed 3 nights in Sep 2023
Response from Annette Jost, General Manager on 3 Oct 2023
Dear Ramon,It is heartening to hear that you found our Hotel Adina Berlin Hackescher Markt an enjoyable place to stay, and that the surrounding area met your needs fully. I regret to hear about the inconvenience caused due to the hot tubs. Your comfort and satisfaction are our utmost priorities and we are committed to ensuring our facilities meet the highest standards.We hope to welcome you back again soon, offering the full range of amenities that make our hotel a favorite among guests.Kind Regards,

6/10 Okay

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
dont book it for the whirlpools
booked this hotel around the marathon weekend as it had whirlpool hot tubs to relax before and after marathon. whirlpools have been out of action for months, no sign of being fixed. when asked checkin desk about compensation they said all they could do was offer us to use the whirlpools in their sister appartments the other side of town, not a suitable compromise in my opinion
Stayed 6 nights in Sep 2023
Response from Annette Jost, General Manager on 3 Oct 2023
Dear AnthonyI am truly sorry to hear about your recent experience at our hotel. As guests, you certainly deserve to receive all the services we advertise, especially on such a key event as the marathon weekend. I understand your disappointment regarding the whirlpools not being in operation and the alternative solution not meeting your expectations. Please accept our sincere apologies for any inconvenience caused.Rest assured that we are always striving to deliver the best experience for our guests and your feedback is important to us. It helps us identify areas where we can improve in order to make your future stays more enjoyable.We hope to have another opportunity to serve you better in the future.Kind Regards,

2/10 Terrible

Niv

Travelled with group
Disliked: Staff & service
We were with you last week. 3 people for 4 nights. There was a fault with the air conditioner. They said it would be fixed by tonight and it didn't happen. We moved for 4 days to 6 different rooms because of this malfunction. This doesn't make sense at all.
Stayed 4 nights in Sep 2023
Response from Annette Jost, General Manager on 28 Sept 2023
Dear Niv,I am truly sorry to hear about the inconvenience you experienced during your stay. The comfort of our guests is of utmost importance to us at Adina Hotel Berlin Hackescher Markt. It is unfortunate that your experience did not meet your expectations.Please accept our apologies for the issue with the air conditioner and the subsequent room changes. We understand the frustration and disruption this must have caused. We always strive to provide a seamless and enjoyable stay for our guests, and it's clear we fell short in this instance. We will certainly reflect on your feedback as we continually work towards enhancing our guest experience. We value your patronage and hope we will have another opportunity to serve you better in the future. Kind Regards,

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable. Cool and easy to get to.
Stayed 3 nights in Sep 2023
Response from Annette Jost, General Manager on 28 Sept 2023
Dear Elizabeth,It's wonderful to hear that you found your stay at the Adina Hotel Berlin Hackescher Markt to be very comfortable. We're glad that our convenient location made it easy for you to explore the area. It's a pleasure to know that you've enjoyed the cool atmosphere we strive to provide for our guests.We hope to welcome you back soon for another enjoyable and comfortable stay.Kind Regards,

2/10 Terrible

Xinyi

Disliked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Adina Team on 26 Sept 2023
Dear guest,we received your feedback and we want to know what happend?Maybe you can give us some more details regarding your one star rating review.Thank you so much and have a wonderful day.

10/10 Excellent

William

Stayed 4 nights in Sep 2023
Response from Annette Jost, General Manager on 3 Oct 2023
Dear William, thanks a lot for your 5 point rating.It seems you really enjoyed staying with us. We look forward to welcome you back soon.Kind regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly & very helpful staff, with fantastic facilities and a brilliant room. Thank you !
Stayed 13 nights in Aug 2023
Response from Annette Jost, General Manager on 30 Oct 2023
Dear Paul,It's wonderful to hear that you found our staff to be friendly and very helpful. We're also delighted that you enjoyed our facilities and your room. Your kind words mean a lot to us and it's always a pleasure to serve appreciative guests like you. We hope to welcome you back to Hotel Adina Hotel Berlin Hackescher Markt in the near future.Kind Regards,

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made the entire stay very enjoyable. They were always there to assist. The location next to the train station made getting around the city very easy! Also, in close proximity to Museum Island and the river and many restaurants. I will not hesitate to stay there again, or recommend this hotel to friends.
Stayed 3 nights in Sep 2023
Response from Annette Jost, General Manager on 30 Oct 2023
Dear Jeffrey,Your delightful feedback is greatly appreciated. It's heartening to know that our staff's attentiveness contributed to an enjoyable stay for you. We're also glad that our strategic location enhanced your experience, making it easy for you to explore Berlin and its unique attractions.Your willingness to return and recommend our hotel to your friends is the highest compliment we could receive. We look forward to welcoming you back at Adina Hotel Berlin Hackescher Markt in the future.Kind Regards,

8/10 Good

tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very quiet despite being in a really walkable location. There was a lot of space and comfortable beds. My only complaint is the Wifi was not very good most of the time.
Stayed 3 nights in Aug 2023
Response from Annette Jost, General Manager on 30 Aug 2023
Dear Tamara,I am delighted to hear that you enjoyed the tranquility of your room and found our location convenient. It's also great to know that you appreciated the spaciousness of our rooms and the comfort of our beds.I regret to hear about the issues you experienced with the Wi-Fi. The comfort and satisfaction of our guests is our highest priority, and we continuously strive to improve our services. We hope to have the opportunity to impress you with our improvements during your next stay.Kind Regards,

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This property is spacious, very well located, friendly and efficient staff , well recommended.
Stayed 5 nights in Aug 2023
Response from Annette Jost, General Manager on 28 Aug 2023
Dear Mark,It is heartening to read your positive review about Adina Hotel Berlin Hackescher Markt. Your kind words about our spacious property, strategic location, and our friendly and efficient staff are greatly appreciated.We take pride in providing an excellent stay experience for our guests and your recommendation serves as an affirmation of our efforts. We look forward to welcoming you back on your next visit to Berlin.

10/10 Excellent

Danny, BRAMPTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Aug 2023
Response from Annette Jost, General Manager on 28 Aug 2023
Dear Danny,We are delighted to hear that you found your experience to be "excellent". Your satisfaction is our utmost priority and we strive to provide a truly unique and enjoyable experience for all of our guests at Adina Hotel Berlin Hackescher Markt. We look forward to welcoming you back to the hotel in the near future.Kind Regards,

6/10 Okay

Robert

Liked: Property conditions & facilities, room comfort
A bit rough around the edges.
The room is a bit rough around the edges, bathroom light bulb burned out, trash can broken, carpet needed shampooing. Staff became friendlier as the week went on. Great location.
Stayed 7 nights in Aug 2023
Response from Annette Jost, General Manager on 22 Aug 2023
Dear Robert,Your feedback is much appreciated, as it allows us to gain insights into your experience at Adina Hotel Berlin Hackescher Markt. It's regrettable that some aspects of your stay didn't meet your expectations.Our staff is known for their friendly demeanor, and I'm pleased they grew more amicable as your stay progressed. We're glad you found our location to your liking.In an ideal situation, your room would be excellently maintained, with all appliances functionally and aesthetically pleasing. We hope that your next visit aligns more with this vision of comfort and quality.Kind regards

8/10 Good

Graham, Ormiston

Travelled with partner
Liked: Amenities
Overall we enjoyed our stay and would happily recommend this property to others. Unfortunately our first night was marred by a faulty AC control that left the bedroom very cold and unable to be turned off. The staff responded well and moved us to a higher floor apartment which, although of the same category, was superior, especially with far less noise. We would stay again
Stayed 4 nights in Aug 2023
Response from Annette Jost, General Manager on 21 Aug 2023
Dear GrahamI am delighted to hear that you had a pleasant experience at Adina Hotel Berlin Hackescher Markt and appreciate your recommendation. Your kind words about our staff's responsiveness are truly heartwarming.However, I regret to hear about the inconvenience caused by the faulty AC control on your first night. Rest assured, we always strive to provide our guests with a comfortable stay and your feedback is valuable in maintaining this.It's wonderful that you found the alternative apartment satisfactory, with less noise and thus, a more comfortable environment. We are glad that despite the initial hiccups, you would consider staying with us again. Looking forward to welcoming you back in the future.

10/10 Excellent

Avraham, Tel Mond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable big room with large full equipped kitchen
Stayed 6 nights in Aug 2023
Response from Annette Jost on 9 Aug 2023
Dear Avraham, many thanks for your 5-star rating. I am happy to read that you liked our big apartments and the facilities we do offer. We look forward to your next stay with. Kind regards

10/10 Excellent

Elana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, and quiet. Convenient to train and several groceries near by.
Stayed 7 nights in Jul 2023
Response from Annette Jost on 7 Aug 2023
Dear Elana, thank you so much for your high rating. Great to read that you enjoyed staying with us. We look forward to your return. Kind regards

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. The hotel was quiet and clean. Location was excellent-very walkable, close to public transportation, groceries, laundry, several restaurants, and tourist sites. Bikes rentals, umbrellas, and the hot tub/sauna were nice as well.
Stayed 7 nights in Jul 2023
Response from Annette Jost on 1 Aug 2023
Dear Karen, many thanks for your great feedback and recommendation. Great to see how much you used all our services offered and enjoyed your stay with us. We would be delighted to welcome you back one day. Kind regards

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely fabulous hotel. Excellent location. Extremely helpful staff. Super clean and comfortable. Would highly recommend to anyone visiting Berlin and would definitely return.
Stayed 7 nights in Jul 2023
Response from Annette Jost on 31 Jul 2023
Dear Joseph, thank you so much for your compliment on our property and my team. I am so happy to read , how much you enjoyed staying with us. We would be happy to welcome you back soon. Kind regards

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Friendly.
Great hotel with two bedrooms and two full baths perfect for families. There was a kitchen and dining area as well however we did not use it. Well located a 20minute walk to most attractions and restaurants and well located near a market and train station. A great find with a full bar, Good lobby and a gym. Don’t hesitate booking here especially if you are a family.
Stayed 3 nights in Jul 2023
Response from Annette Jost on 28 Jul 2023
Dear Jeremy, many thanks for your great feedback and rating. It is so nice to read how much you enjoyed staying with us and made good use of our location. We would be happy to welcome you back soon. Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Annette Jost on 26 Jul 2023
Dear guest, thanks a lot for your high rating. We look forward to your return. Kind regards

8/10 Good

Israel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location Friendly staff
Stayed 7 nights in Jul 2023
Response from Annette Jost on 17 Jul 2023
Dear Israel, thanks a lot for your compliment on my team. We look forward to your return.Kind regards

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location Location!
The very best location very close to Museum Island
Stayed 5 nights in Jul 2023
Response from Annette Jost on 12 Jul 2023
Dear Stephanie, many thanks for your kind compliment on our location. We hope we can welcome you back soon. Kind regards

10/10 Excellent

david

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, Superb location
All round very nice stay. Friendy staff and good facilities.
Stayed 3 nights in Jul 2023
Response from Annette Jost on 12 Jul 2023
Dear David, great to see that you enjoyed your stay with us and my team assisted you very professional and friendly. We hope to see you soon again. Kind regards

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Annette Jost on 12 Jul 2023
Dear Paula, what a great rating. Thank you so much. We hope to welcome you back soon. Kind regards

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Annette Jost on 4 Jul 2023
Dear Maureen, thanks a lot for your great rating. We look forward to your return. Kind regards

2/10 Terrible

Bradley

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Double charging scum.
We were charged twice for five days accommodation ie a pending charge which never leaves our account for more than our stay and they wanted to charge us the city tax twice. Avoid this place. Go somewhere else.
Stayed 5 nights in Jun 2023
Response from Janin Rosenau/Duty Manager on 4 Jul 2023
Dear Bradley,We are sorry to hear of your impression about us.I checked everything from our side.The reservation on your credit card was made on the day of check in. This same reservation was used for the payment on the day of your check out, thus we do not have a hold on your card anymore as the holding was changed into the payment. Your bank should be able to confirm this.As for the City Tax; we did not try to charge it twice. The normal VAT is included in the price, The City Tax is a tourist tax every tourist needs to pay in Berlin. It is not the same as the VAT.This information should be provided in your confirmation.I hope the explanation will help to clear this up.With kind regards

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very close to transportation, dining and easy access to all the core tourist options. Would stay here again.
Stayed 9 nights in Jun 2023
Response from Annette Jost on 30 Jun 2023
Dear Barbara, thanks a lot for your positive feedback. We look forward to your next stay with us. Kind regards

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 7 nights in Jun 2023
Response from Annette Jost on 30 Jun 2023
Dear Aaron, thanks a lot for your compliment. We look forward to your return. Kind regards

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely convenient area close to museum island, restaurants and importantly a huge supermarket called Kaufland a few blocks away .. Saved us a lot of money having breakfast and some dinners in the room since we did a lot of walking .Huge room, well equipped kitchen with frig, microwave , cooktop as well as dishes and cutlery . Had a bit of a hiccough after checking in because the frig was warm. All electricity is off when the room is not occupied and a room key isn’t in its slot and we couldn’t figure out how to get the frig cold but we worked it out and our beer got cold! Two nice big hot tubs were welcome after a day of museuming Air conditioning worked well . Very good value
Stayed 3 nights in Jun 2023
Response from Annette Jost on 28 Jun 2023
Dear Judith, thanks a lot for your high rating and kind feedback. It really seems that you enjoyed staying with us. Regarding the electricity, when you leave the room with the keycard, it only cuts power to normal lights, sockets, stove, TV, but not to the fridge. So beer cooling should have worked. We would be happy to welcome you back one day. Kind regards