Indoor pool, 2 outdoor pools, pool umbrellas

Reviews of Portemilio Hotel And Resort

5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 13 out of 46 reviews" "
Rating 8 - Good. 16 out of 46 reviews" "
Rating 6 - Okay. 6 out of 46 reviews" "
Rating 4 - Poor. 8 out of 46 reviews" "
Rating 2 - Terrible. 3 out of 46 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Mohammed

Stayed 4 nights in Jul 2023

8/10 Good

Imad

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 2 nights in Sep 2023

8/10 Good

fadi, La

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Stephanie C on 11 Aug 2023
Thank you for your review Mr. Fadi, we are waiting for your next stay!

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from Fady on 4 Oct 2019
Dear Guest, Thank you for taking the time to review your stay with us. It would be such a pleasure to personally welcome you back to our improved hotel! With much appreciation, Fady Muselmani front Office Manager

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at the hotel. The pools are amazing for someone traveling with kids. Delicious food also is served at the restaurant by the pool.
Stayed 3 nights in Aug 2019
Response from Fady on 12 Sept 2019
Dear Mr. Roy. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in Portemilio Hotel & Resort. With much appreciation, Fady Muselmani Front Office Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointed 😔 Was expecting better value for money
Stayed 1 night in Aug 2019

8/10 Good

Karim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family hotel
The pool and service are great
Stayed 3 nights in Aug 2019
Response from Fady on 12 Sept 2019
Dear Mr. Karim, Thank you for sharing your feedback regarding your stay! I am glad to hear that our pool and service were great. I’m looking forward to having you again as a guest in our hotel. With much appreciation, Fady Muselmani Front Office Manager

4/10 Poor

Jim Peter

They charged us in $US where the quote we had at hotel.com was in canadian
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Internet connection was very bad, kept on disconnecting we called the reception and they kept giving us new access code which at the end gave up and stopped using the wifi. The room had the bedroom facing the mainstreet which is very noisy at night, the hotel management should consider changing the windows to sound proof and isolation as the noise was intolerable There was no kettle to warm up water for my baby's milk in the room. All the doors are bad they kept squeaking and making loud noise every time you open the door. we do not recommend the hotel for a family with a baby
Stayed 2 nights in Jul 2019
Response from Fady on 4 Oct 2019
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Please accept our apologies for any inconvenience that may have occurred during your stay, noting that your comments concerning the internet is well received. We make a mistake, we really try to rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed. Please do contact us so that we can make you feel better regarding you next stay with us. With much appreciation, Fady Muselmani Front office Manager

6/10 Okay

Ziad, Jbeil

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This was the third time we stayed at this hotel but it will be the last time. We used to love it but this time we noticed lots of bad differences. Parking started to be payed by the hour of stay. Not all amenities are present in the room. The bathroom door locked itself in the middle of the night but the maintenance team fixed it fast. Breakfast is still great and the pool areas are still good. It’s a 5 stars hotel. It should stay same as before.
Stayed 1 night in Jul 2019

10/10 Excellent

grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019
Response from Fady on 4 Oct 2019
Dear Mrs. Grace, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Fadi Muselmani Front Office Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff are really friendly and the nargileh there is great although the pool is very salty
Stayed 2 nights in Jul 2019
Response from Fady on 2 Aug 2019
Dear Client. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. With much appreciation, Fady Muselmani Front Office Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good room, not a resort, not worth the value
The room itself was alright, spacious and clean, with a large balcony, however this cannot be described as a resort and has no proper access to beach, it is more like a small road leading to few rock close to the water. I didn't find it worth the value.
Stayed 1 night in Apr 2019
Response from Fady on 5 Jun 2019
Dear Guests, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every guest stay. The access to the pools & beach is directly from the hotel lobby and only 20 meters away. I’m looking forward to having you again as a guest in Portemilio Hotel & Resort. With much appreciation, Fadi Muselmani/ Front Office Manager

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Fady on 13 Apr 2019
Dear Guest, Thank you for rating Portemilio Hotel & Resort on Hotels.com. We hope that you have enjoyed your stay with us. It would be such a pleasure to personally welcome you back to our improved hotel! With much appreciation, Fadi Muselmani Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Best experience ever i will surely recommend every one to visit this hotel
Stayed 1 night in Dec 2018
Response from FADY on 3 Jan 2019
Dear Sir, Thank you very much for recommending our hotel, and for you candid review of your recent stay with us. We are very pleased to know that you have enjoyed your stay at Portemilio Hotel & Resort. With much appreciation, Fadi Muselmani Front Office Manager

8/10 Good

Mahdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD AND WEIV WAS PERFECT WITH BEACH
Stayed 2 nights in Dec 2018
Response from Fady on 24 Dec 2018
Dear Mr. Mahdi, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every guest stay. We are very pleased to know that you have enjoyed your stay at Portemilio Hotel & Resort. It would be such a pleasure to personally welcome you back to our improved hotel! With much appreciation, Fadi Muselmani Front Office Manager

10/10 Excellent

Hanadi, Lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experience to celebrate our wedding anniversary in such a nice hotel thank you
Stayed 1 night in Sep 2018
Response from Fady on 3 Nov 2018
Dear Mrs. Hanadi, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every guest stay. We are very pleased to know that you have enjoyed your stay at Portemilio Hotel & Resort. It would be such a pleasure to personally welcome you back to our improved hotel! With much appreciation, Fadi Muselmani Front Office Manager

8/10 Good

Saly

Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Sep 2018
Response from Fady on 3 Nov 2018
Dear Mrs. Saly, Thank you for rating Portemilio Hotel & Resort on Hotels.com. We hope that you have enjoyed your stay with us. It would be such a pleasure to personally welcome you back to our improved hotel! With much appreciation, Fadi Muselmani Front Office Manager

2/10 Terrible

Chris, Illinois

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel that needs a complete makeover
This hotel/beach resort is liking stepping in to a time warp. It is very old and needs a complete renovation. The rooms are outdated. The hairdryer in the room is a box on the bathroom wall. I would definitely not recommend this to anyone.
Stayed 5 nights in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
I couldn't continue staying one night, I left at 8:00pm
Stayed 1 night in Aug 2017

6/10 Okay

Vilma

Disliked: Staff & service
Overall experience was OK. Staff were not as friendly as is Lebanese custom. They were not attentive to needs of customers. They seem to be overworked and unhappy.
Stayed 2 nights in Jun 2017

8/10 Good

Joe

Liked: Staff & service
Disliked: Property conditions & facilities
Acceptable
This was the second time I was staying in the same hotel. The furniture and the bed sets are really old. They have already started to renovate portions of the hotel. But I was not lucky enough to get a new renovated room. Over all was a great location and great service.

8/10 Good

maha

Liked: Cleanliness, staff & service, room comfort
Convenient for our stay for one day
It was good for one day , it was very short stay and the staff was so helpful

2/10 Terrible

Emad AL, R

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible staff and cleanless rooms

10/10 Excellent

Adib, US

Liked: Staff & service, property conditions & facilities, room comfort
Friendly staff, nice View of the Mediterranean.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort close to the beach and shopping
Staff was welcoming, hotel is clean, pool and restaurants clean and accommodating...great views from any room...delicious and fresh breakfast buffet....

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nice experience over all except upon checkin the room wasn't ready even though I checked in late.

4/10 Poor

Nathalie, 日本

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
pro & con
nice hotel and situation, but rooms need modernising, furniture old and heavy. Nice pool but noisy construction work going on all thru my stay

8/10 Good

yassin

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
ok

8/10 Good

Verified traveller

Liked: Cleanliness

6/10 Okay

Mina, Los Angeles, CA

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a Makeover
The staff wasn’t too bad. Typical Arab quality (Standard) of service. We ordered room service twice, and both times they had F’d up the orders. Over all a nice place because of the local shops that are a very short drive away. Nice time to lounge on the pool. Don’t expect much from their “Beach.” I give this place a 3/5 Not the worst place I’ve stayed at in Lebanon.

4/10 Poor

Malak joseph

Disliked: Staff & service
Dålig
Dålig service
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 6 nights in Sep 2019
Response from Fady on 4 Oct 2019
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We can't wait to welcome you back at our hotel. Kindest regards, Fady Muselmani Front Office Manager

6/10 Okay

Tomas

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Sep 2019
Response from Fady on 4 Oct 2019
Dear Mr. Tomas, I appreciate your feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. I’m looking forward to having you again as a guest in our hotel. With much appreciation, Fady Muselmani Front office Manager

10/10 Excellent

Verified traveller

Stayed 16 nights in Jul 2019
Response from Fady on 12 Sept 2019
Dear Guest. Thank you for your feedback and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. With much appreciation, Fady muselmani Front Office Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jul 2019
Response from Fady on 2 Aug 2019
Dear Mrs. Maria. Thank you for given us a good rating and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. With Much appreciation, Fady Muselmani Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien entretenu, j'ai bien aimé le jardin, la piscine, le point restauration de la piscine et la vue mer.
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
الفندق اقل من الجيد
الطاقم ممتاز وخدوم... لا شي جيد بهذا الفندق سوى الطاقم. الاثاث قديم والباركينغ سعره مرتفع بدل ان يكون مجاني.. الفندق يستحق ٣ نجوم وليس ٥
Stayed 5 nights in Jun 2019
Response from Fady on 2 Aug 2019
Dear Client, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every guest stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we have implemented many upgrades to the property. Beside the fully renovated floors (Our deluxe rooms) the other rooms got new mattresses, bed skirts, window treatments, carpeting, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. With much appreciation, Fady Muselmani Front Office manager

8/10 Good

Irena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019
Response from Fady on 11 Jun 2019
Dear Mrs. Irena, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. Looking forward to welcome you again to Portemilio Hotel & resort. With Much appreciation, Fady Muselmani/ Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in May 2019
Response from Fady on 5 Jun 2019
Dear Guests, Thank you very much for rating our hotel. Looking forward to welcome you again to Portemilio Hotel & Resort. With much appreciation, Fady Muselmani/ front office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotell med pool
Stor pool och en medelstor pool samt plaskdamm för de små.
Stayed 6 nights in Jul 2018

4/10 Poor

Christian, Biscarrosse

Disliked: Staff & service, property conditions & facilities, room comfort
Grosse déception avec le service de cet hôtel .
Hotel correct en lui même, cependant...si l'accueil est sympathique, de nombreux points peuvent être améliorer. - Chambre très correcte, mais avec un réassortiment aléatoire avec ou non, la mise à disposition de serviettes, un fauteuil pour deux, pas de cafetière , des verres non remplacés. Grosse déception suite à un conflit et à l'attitude anti commerciale, pour ne pas dire la mauvaise foi du responsable de la réception. Bref...je déconseille cet hôtel .
Stayed 6 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agréable séjour
Très pratique
Response from Reservations department on 17 May 2018
Merci de rester avec nous, nous attendrons anxieusement votre prochaine visite

6/10 Okay

Mario

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Ayad, Bensheim / Hessen

Disliked: Cleanliness, staff & service, property conditions & facilities
An old hotel ... Need more .......................
Was normal ... But the town is so nice ... A lot of casinos and shopping shops .....................

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities