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Reviews of Markazia Suites

5 out of 5
Markazia Suites
Syria Street - Solidere, Beirut

Reviews

8.0

Very good

Rating 10 - Excellent. 21 out of 69 reviews" "
Rating 8 - Good. 32 out of 69 reviews" "
Rating 6 - Okay. 10 out of 69 reviews" "
Rating 4 - Poor. 2 out of 69 reviews" "
Rating 2 - Terrible. 4 out of 69 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience, staff are very respectful
Stayed 1 night in May 2022

2/10 Terrible

Salem Ibrahim

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is ranked as 5 star hotel but 1: there weren’t an open restaurant. 2: the room didn’t have a coffee corner , water ، bar, iron , nothing but TV . 3: they shot electricity at 12 midnight till 7 am , with no internet. 4: the staff is around 6 people all together with room service. 5: when I complained and want to leave they didn’t agree to refund my money . 6: was not happy and don’t recommend for the hotel to stay on Expedia. I was a client with Expedia for many years but never complained, but the experience was not good at all .
Stayed 5 nights in Mar 2022

8/10 Good

Abdullah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Alaa

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
It is nice in terms of staff and location. Furnature is very old.
Stayed 6 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

asha, Bath road, Heathrow

Liked: Staff & service, room comfort
Great place for last minute booking
I did enjoy my time at this suite but I feel for a 5 star hotel there should have been more to make you feel you were staying at a suite such as this i;e clean glasses,a bath robe,an iron and reception staff giving you information on what the hotel itself has to offer in services and functions in and around the vicinity, i noticed little touches like complimentary fruits were offered but not to all and this is what gives a 5 star rating what it's worth or meant to be! Windows were filthy and curtains were old and ripped too so all this was noticeable! Only got a picture of my view from the window.
Stayed 5 nights in Aug 2019

8/10 Good

Mohd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closed to solider for woking and shopping . Hotel staff where very nice and polite manly Mr. HASSAIN
Stayed 4 nights in Jun 2019
Response from RS on 11 Jun 2019
Dear Mohd, We are glad you enjoyed your stay with us at the Markazia Suites, Beirut - We look forward to welcoming you back again.

10/10 Excellent

Roderick A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 4th stay
Our 4th stay and enjoyed each one. Rooms excellent, clean, comfortable, good temperature control. Quiet but central location. Breakfast very decent
Stayed 2 nights in May 2019
Response from RS on 3 Jun 2019
Dear Roderick A, We really appreciate you taking the time to share your feedback also we're glad you enjoyed your stay at the Markazia Suite, Beirut. Thank you for staying with us and we hope to welcome you back again soon! Sincerely,

8/10 Good

Verified traveller

Liked: Staff & service
The Markazia Suites could be superb. It is a good, building, ideally placed for access to the centre of Beirut and with huge rooms and friendly staff. But is it s very tired hotel. The decor, carpets, curtains and facilities are dated and worn. The corridors and rooms are dowdy and there are hints that the bathrooms are not well enough cleaned. Everything works but there are some oddities. Wifi in the room is good but does not work outside the room. If you want wifi in the restaurant you need o access the restaurant wifi. Breakfasts OK but not Western. Bar closed due to Ramadan
Stayed 6 nights in May 2019
Response from RS on 14 May 2019
Dear, Thank you for the time you spent to review us. We are glad to read that you liked our hotel location, spacious suites and friendly staff … Our hotel facelift process already started, hopefully during your next visit you will experience the change. We try to please all tastes when it comes to breakfast and constantly ready to serve any item not displayed at the buffet. As for the bar we only hide displayed bottles during the Iftar period out of esteem, however alcohols can be ordered and served ordinarily. Once again thank you for the review and we hope to see you soon among us and render your future stay a memorable one. Sincerely,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Location was great. Clean and convenient.staff members were nice
Stayed 4 nights in Apr 2019
Response from MGT on 30 Apr 2019
Thank you for staying with us; we appreciate your feedback.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
We were very well welcomed at the hotel by Antonio, he was friendly, pro active and efficient. The hotel is good, a little outdated but amazingly located. The room is big, the bed is great even if overall the decoration is not to my taste. I would highly recommend it.
Stayed 1 night in Jan 2019
Response from RS on 28 Jan 2019
It was our pleasure to welcome you at the Markazia Suites and we are glad you enjoyed your stay with us as well you found our location a convient one. We all love to see you again at our Hotel. Sincerely,

4/10 Poor

P

Liked: Staff & service
Disliked: Property conditions & facilities
Choose a better hotel in Beirut than this
A nice enough motel-quality room with kind but not very helpful staff. Not at all the quality that I was expecting from a 5-star hotel, broken window in our room (see the photo), very dated motel-style room with a clean, basic but unattractive bathroom, unreliable wifi (that in the end wasn't solved even after visits from tech staff). I like the location, and front desk staff were indeed kind, even if not so much able to assist.
Stayed 2 nights in Dec 2018
Response from RS on 16 Jan 2019
Dear P, Thank you for taking the time to write us a review of your recent stay. It is truly regrettable to hear that you had this experience; I completely understand the points you mentioned and I am delighted to inform you that a thorough refurbishment for the floor you stayed at will start on February 2019. Once again I apologize, your stay was not as you expected and I hope that you will give us the opportunity to regain your faith in our hotel and look forward to hear from you again. Sincerely!

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location & friendly staff
The hotel is located very close to the heart of down town, staff r very friendly & helpful, the room was spacious (we took a junior suite) and clean.
Stayed 2 nights in Dec 2018
Response from RS on 16 Jan 2019
Dear Ibrahim, Thank you for taking the time to review us. We will be pleased to welcoming you again in the near future. Sincerely,

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018
Response from RS on 11 Dec 2018
Thank you for the review.

6/10 Okay

Verified traveller

Stayed 2 nights in Dec 2018
Response from RS on 11 Dec 2018
Thank you for the review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The location of the hotel is great! Close to beirut city centre! Breakfast is not very rich, as of a five star hotel. Room very spacious and clean
Stayed 2 nights in Nov 2018
Response from RabihSS on 11 Dec 2018
Thank you for taking the time to review our Hotel; we're happy that you found our location to suits you. We appreciate your input and we take your comments into consideration in order to improve our services. Thank you once again for the feedback and we hope to have you at the hotel again soon.

10/10 Excellent

Sabha, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent helpful staff, especially for solo female traveller.
Stayed 4 nights in Oct 2018
Response from RS on 31 Oct 2018
Thank you for your kind review Sabha; we really appreciate you taking the time out to share your experience with us. We look forward to welcoming you back again in the future.

10/10 Excellent

Mireille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from The Management on 21 Nov 2018
Dear Mireille, We look forward to welcoming you back again at the Markazia Suites, Beirut.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably priced hotel
A comfortable hotel in a great location. Walkable to many downtown sites and the beach. Interesting area.
Stayed 7 nights in Sep 2018
Response from The Management on 26 Sept 2018
Dear Tanya, We hope you had a safe journey back home. Thank you for choosing Markazia Suites during your stay in Beirut, it was our pleasure to serve you & we will be pleased to welcome you back.

2/10 Terrible

Kazuo, Tokyo

Disliked: Staff & service, property conditions & facilities
Never going back
Unfortunately my experience with Markazia was very unpleasant, therefore I find it very difficult to recommend this hotel to other travelers. 4 days before my arrival I contacted Markazia requesting a pick up service at the airport. Since it was my first time visiting Lebanon and with a flight scheduled to arrive at 3AM, I thought it would be safer and less troublesome to have a driver waiting for me. Markazia staff confirmed the pick up service but to my surprise, they didn’t send the driver. I spent almost 1 hour waiting and despite several attempts to call the hotel, nobody answered. I had to find a taxi by myself and if you have been to Lebanon you probably know how unsafe it feels having to deal with taxi agents trying to scam you and take advantage of you, specially at 4Am when there is almost nobody around. Once I reached the hotel, nobody seemed to know what happened. There was no apology from the person who agreed to provide the service as well. As for hotel itself, the location is good. Near the souk. The rooms are extremely dated and crying for a renovation. The bed and pillows were fine. The breakfast is absolutely awful!!! Stay away from the restaurant. Extremely overpriced and very poor quality. The reception staff is certainly what saves that place. They were friendly and willing to help. Overall I must admit my experience with Markazia was below acceptable and I will never go back.
Stayed 1 night in Aug 2018
Response from The Management on 31 Aug 2018
Dear Mr. Kazuo We would like to thank you very much for the time you spent to write us your valuable comments regarding your recent stay at the Markazia Suites. Needless to say we were very concerned to learn about the incident you encountered while a guest in our hotel we can certainly appreciate the sentiments expressed and It would definitely appear that there was a complete breakdown in the high standards which we endeavor to maintain at our hotel. Please be assured that we are most grateful to you for having taken the time to bring this matter to our attention, as it is through constructive criticism, such as yours, that we are able to monitor our hotel operations more closely, and take corrective actions when necessary. We trust that you will not judge us on this one experience Mr. Kazuo and that you'll give us the opportunity of making up for this incident and of welcoming you back to our hotel in the near future when you visit Beirut. Sincerely

8/10 Good

Scott, Frederick, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and in a good location. The staff was all very friendly and helpful. The room was a bit rundown but clean.
Stayed 2 nights in Aug 2018
Response from The Management on 31 Aug 2018
Dear Mr. Scott, Thank you for your valuable comments; we are so happy and proud that we succeeded to meet your expectations. Remaining unrefurbished units will be done by 2019! Once again, thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely

6/10 Okay

Claire

Liked: Room comfort
Great location. Average staff
The location is excellent and the receptionist was extremely helpful. However, some staff were not, we had booked several triple rooms and when we arrived the 3rd bed in each room didn't have a duvet. When requested we were told there were none left by housekeeping. Only when reception got involved did some duvets appear (at 1am) and even then we were left to make it ourselves. Restaurant staff were quite unhappy and not interested in customers.
Stayed 2 nights in Jun 2018
Response from RS on 19 Jun 2018
Thank you for choosing Markazia Suites during your stay in Beirut. We were very concerned to learn about the incident you encoutered while a guest in our hotel and we're grateful for bringing this matter to our attention. Ms. Young as we look forward to welcoming you back in the future and have the opportunity of making up that incident; meanwhile we remain at your disposal.

10/10 Excellent

Rula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, easy to get everywhere in Beirut. The hotel is all suites and having a kitchenette is handy. Rooms are decent, though not recently renovated. Breakfast has lots of options and check in was friendly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with excellent staff
The hotel is nicely located in the city center . The staff is excellent, many thanks to Rami at the Reception how is very helpful. Rooms are very spacious. The only thing is that room need to be refurbished.
Stayed 4 nights in Apr 2018

8/10 Good

j, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to UN
Lovely helpful staff. Good WiFi in room. Very good black out curtains so you can sleep in if jet lagged. Aircon very noisy. Rooms massive; take your skateboard if you need the practice. Kitchen includes microwave but oddly absolutely no kitchenware for food prep - apart from a knife and fork that comes with your lovely complementary bowl of fruit.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

8/10 Good

Ebrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very good location.
Stayed 4 nights in Dec 2017

8/10 Good

lisa, dc

Liked: Staff & service
Disliked: Room comfort
Nice enough - staff is great!
the front staff are really awesome and make this an awesome place. i also liked the location - next time i think i would stay on the water in one of the newer hotels. this place smelled a bit like smoke (a lot) and definitely needed renovating. not hot water the first day (such is life). PS - don't eat at the restaurant next to it...
Stayed 4 nights in Nov 2017

10/10 Excellent

J, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff, Great room
Enjoyed my stay, staff went above and beyond to make my stay enjoyable, would recommend.
Stayed 3 nights in Nov 2017

6/10 Okay

Marshall, Amman

Disliked: Staff & service, property conditions & facilities, room comfort
Not 5, not 4, maybe 3 star
Hardly seemed like a hotel. Odd room config, poor design. Staff like unhappy zombies. Bad internet. Rooms all have blank walls. Horrible detail and rundown.
Stayed 3 nights in Nov 2017

6/10 Okay

Saud

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2017

10/10 Excellent

Walidosan, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, friendly staff, well priced
Walking distance to Solidere area, quiet, very friendly and accommodating staff, and very well priced.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and professional people. They go above and beyond to see that you are taken care of... The gentleman downstairs has an great memory on names, and faces. And, it seems as if not only was he doing his job, but he enjoyed it as well, which is something that you don't see these days... Great place.
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2017

8/10 Good

Mohsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Hiro, Cairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kindly staffs!!
All staffs are very kind . Thanks a lot! Location is also good!
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Doesn't feel like a hotel
It's fine but not worth 100$
Stayed 3 nights in Aug 2017

10/10 Excellent

Enrique, Mississippi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in downtown
Location is wonderful in the middle of downtown and close to the important areas. Also close to airport. Be aware this hotel does have a breakfast restaurant and not other facilities. However, rooms were clean and very spacious. The staff was helpfull
Stayed 3 nights in Aug 2017

8/10 Good

ghadah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for the great review. We hope that your next visit will be 5 star worthy.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 14 Feb 2017
Thank you for the wonderful review. We are glad that you found our hotel to meet your standards and we hope to welcome you back anytime.

10/10 Excellent

TONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 14 Feb 2017
Dear Tony, Thank you for the 5 star review. We hope you visit us again soon.

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great affordable hotel in the heart of downtown
I would stay at Markazia again if I return to Beirut. It was in the perfect location for sightseeing. The staff was friendly and responsive, the rooms were clean and comfortable. The power randomly went off a few times but I wonder if that was a city issue. Also, they don't have washcloths even if you ask (they will bring up a towel instead). Other than that it was a great stay.
Response from General Manager on 27 Dec 2016
Thank you for taking the time to review our hotel. It was a pleasure having you stay with us and we hope to see you back in the future. We are glad that you enjoyed your stay and found our hotel to suit your needs. In regards to the power outage this happens regularly in Lebanon but only for a few seconds before the backup generators turn on. Once again sorry for the inconvenience this might have caused you during your stay. Thanks again for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't actually spend a lot of time at the hotel, we only used to sleep & shower there. The staff was very friendly and the room was nice
Response from General Manager on 27 Dec 2016
Hello , Thank you for your review. We are glad that we met your expectations and that you found our staff and rooms friendly and nice. We look forward to having you back at the Markazia Suites, Beirut.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
cheap hotel
very bad service, and I will not ever vista them again. they have cheap stuff and low class service. also it's old hotel . rooms are stink and very old furniture. they show of in the pictures and I had bad experience in my life time with this hotel. it's beyond your expectations. sooo ugly and bad inside the rooms.
Response from General Manager on 27 Dec 2016
Hello from Markazia Suites, We are very sorry that you had a bad experience at our hotel. We rarely have negative reviews of this type and we try very hard to address all guest problems during their stay. I wish that you would have requested to speak to a manager or supervisor during your stay, that way we could have solved any problem or discrepancy in the room you were given. Once again, we are sorry that you had a very negative experience at our hotel and I hope you might give us another chance to make it up to you.

10/10 Excellent

KUTEYBE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

RANIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2023

8/10 Good

Sahar

Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020