Greetings from Hilton Beijing! Thank you very much for choosing Hilton Beijing and sharing your valuable feedback with us during your busy schedule. We are happy to hear that you had a satisfied experience, which means a lot to us and make us more confident to better serve our guests. We are relentless in our efforts to provide the best service and experience for our guests. Thank you again for your comments and feedback, and we sincerely look forward to having you back to Hilton Beijing again.

Greetings from Hilton Beijing! Thank you very much for choosing Hilton Beijing and sharing your valuable feedback with us during your busy schedule. We are happy to hear that you had a satisfied experience, which means a lot to us and make us more confident to better serve our guests. We are relentless in our efforts to provide the best service and experience for our guests. Thank you again for your comments and feedback, and we sincerely look forward to having you back to Hilton Beijing again.

Greetings from Hilton Beijing! Thank you very much for choosing Hilton Beijing and sharing your valuable feedback with us during your busy schedule. We are happy to hear that you had a satisfied experience, which means a lot to us and make us more confident to better serve our guests. We are relentless in our efforts to provide the best service and experience for our guests. Thank you again for your comments and feedback, and we sincerely look forward to having you back to Hilton Beijing again.

Greetings from Hilton Beijing! Thank you very much for choosing Hilton Beijing and sharing your valuable feedback with us during your busy schedule. We are happy to hear that you had a satisfied experience, which means a lot to us and make us more confident to better serve our guests. We are relentless in our efforts to provide the best service and experience for our guests. Thank you again for your comments and feedback, and we sincerely look forward to having you back to Hilton Beijing again.

Greetings from Hilton Beijing! We appreciate you taking time during your busy schedule to share your recent experience of your stay with us, we are pleased to know that you enjoyed your stay with us. It is our mission to consistently delivering the highest possible service and stay experience to you. Thank you again for your valuable insights and look forward to welcoming you back soon.

Greetings from Hilton Beijing! Thank you very much for choosing Hilton Beijing and sharing your valuable feedback with us during your busy schedule. We are happy to hear that you had a satisfied experience, which means a lot to us and make us more confident to better serve our guests. We are relentless in our efforts to provide the best service and experience for our guests. Thank you again for your comments and feedback, and we sincerely look forward to having you back to Hilton Beijing again.

We here at Hilton Beijing are so pleased that you enjoyed your recent stay with us. Thank you for taking the time to give us your valued feedback on your stay. We have shared it with relevant department heads and they might pass it on to all their team members so we can continue to live up to the Hilton promise. We thank you again for your valuable insights and look forward to welcoming you back.

Dear Philip, Thank you for choosing to stay with us at the Hilton Beijing and also for taking the time to share your feedback with us. The score you have provided is very important to us. We have shared your results with the relevant Heads of Department to continue to refine the level of service we offer to our guests. Reviewing your questionnaire, I have noted that we have not met your expectation in certain areas. I would appreciate if you could share with me some more details about your experience, so that we are able to make necessary improvement to our service on your next arrival. In the meantime, my team and I look forward to welcoming you back to our Hotel in the near future.

Dear SHAN We here at Hilton Beijing are so pleased that you enjoyed your recent stay with us. It is wonderful to hear that our teams provided you with the Hilton service you have come to know and love. Thank you for taking the time to give us your valued feedback on your stay. I have shared it with all department heads so they might pass it on to all their team members so we can continue to live up to the Hilton promise. We look forward to welcoming you back to Hilton Beijing in the future.

Dear Zayd, We here at Hilton Beijing are so pleased that you enjoyed your recent stay with us. It is wonderful to hear that our teams provided you with the Hilton service you have come to know and love. Thank you for taking the time to give us your valued feedback on your stay. I have shared it with all department heads so they might pass it on to all their team members so we can continue to live up to the Hilton promise. We look forward to welcoming you back to Hilton Beijing in the future.

Dear Lain, Greetings from Hilton Beijing and thank you for sharing your experience with us. As you saw, the hotel is just a few minutes’ walk away to the subway station as well as the diplomatic and business areas. We wish you a happy year in advance and look forward to welcoming you back to Hilton Beijing in the near future.

Dear Valued Guest, Greetings from Hilton Beijing and thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay and our service. We sincerely apologize for any disturbance caused and rest assured it was dealt with quickly and effectively. Safety and security of all guests is our top priority. Thank you for your feedback about the changeover of decorations and we appreciate your understanding. The hotel has recently renovated its main tower guest rooms which are now open to guests to experience, may we suggest you try one of our new rooms on your next visit to Beijing. It is pleasing to hear you enjoyed your room upgrade and the scenery from this room. We hope that we can welcome you back in the future to experience another side of the hotel. Yours sincerely,

Dear Anonymous, Greetings from Hilton Beijing and thank you for sharing your experience with us on Expedia. It is really a great pleasure to hear that you enjoy our service and our facilities. We sincerely look forward to welcoming you back soon. Yours sincerely,

Dear Valued Guest, Thank you for choosing to stay at Hilton Beijing and I sincerely hope that you are enjoying your stay! We look forward to welcoming you back in the not so distant future and we will continue our best effort to you. Yours Sincerely

Dear Guest, Sunny greetings from Hilton Beijing! Thank you for staying with us and sharing your experience with your fellow travelers. The team and I are pleased that you have enjoyed our services on offer. Your comments made us smile and we know it’s the little things that make your stay more comfortable. Hilton Beijing is situated in a very central location within the city and is convenient for you to reach anywhere. All of us at Hilton are passionate about hospitality and we are looking forward to see you again soon on your next return to Beijing. Yours sincerely, Hilton Beijing

Dear CChing, We appreciate you for taking the time to write your review during your busy schedule to share your experience. I do apologize that we didn’t exceed your expectations during your recent stay in our hotel. We take your comments seriously and your feedback is definitely valuable as it allows us to improve on our products and services towards overall guests’ satisfaction. We have addressed your feedback immediately with the concerned department and ensured that our training and procedures are getting re-enforced. Once again we do apologize for the inconvenience caused and do you will give us another opportunity to show you the true Hilton Beijing experience. The team and I are looking forward to welcome you back soon. Yours sincere Hilton Beijing

Dear Guest, Greetings from Hilton Beijing Team! Thank you for taking your valuable time to write and share the highlights about your recent stay. We are happy to hear that you enjoyed our service provided by our team and our offerings. Indeed some of our rooms need a face lift. We started our long-awaited room renovation project renovations it will be completed in the first quarter of 2020. We are convinced that our new transformed guest rooms with modern elegance and unique offerings, will make your future stays with us even more enjoyable. Once again, thank you for your positive feedback which is big encouragement for us and it gave our team a great motivation that the little things made a difference to you. We are looking forward to welcome you back and hope you see you soon. Yours sincerely, Hilton Beijing

Greetings from Hilton Beijing, thank you for sharing your feedback about your recent stay at our Hotel. We are pleased that you were able to experience our authentic Hilton hospitality, which I have shared with our team. Feedback from our guests is essential to us as they assist us to deliver a most comfortable stay and best service possible. Once again, we thank you for choosing to stay with us and we are looking forward to welcome you back soon. Yours sincerely, Hilton Beijing

Dear guest, Thank you for taking the time to share with us your experience during your recent stay. However we do not fully understand your feedback. I do apologize if we were not able to meet your expectations but you have not given us enough information to address any issues. Unfortunately, we do not have your personal information on hand, therefore it is difficult for us to investigate in detail. I would appreciate it, if you could send us more detailed information to our email. It is our mission to consistently deliver the highest possible service and stay experience to you and this is only possible with your valuable feedback. Once again, I do apologize and do hope you will give us another opportunity and we will show you the true Hilton Beijing service. If I can be of any assistance please don’t hesitate to let me know. The team and I are looking forward to welcome you back. Kind regards Hilton Beijing

Dear Guest, Greetings from Hilton Beijing. Thank you for taking your valuable time to write and share the highlights about your recent stay. We are happy to hear that you enjoyed our service provided by our event team, they all had a big smell when I share your comment with them. Indeed some of our rooms are in need of a face lift. I am delighted to inform you that we started our long-awaited room renovation project in 2018. We have competed our phase 1 and our new rooms and suites all elegantly transformed into our new “Diplomats Mansion”. We are convinced by bringing every guest the opportunity to feel like a visitor to a "Diplomat's Mansion" will make your future stay with us even more enjoyable. Once again, thank you for your feedback, we are always glad to hear comments, either positive or negative as they help us to understand how better to serve our guests. The team and I are looking forward to welcome you back and I am sure you will like our new rooms. Yours sincerely, Hilton Beijing

Greetings from Hilton Beijing! Thank you for taking your valuable time to write us great comments about your recent stay with us. We are happy to hear that you enjoyed our service and sharing the highlights on Hotels.com. Indeed, we started our long-awaited room renovation project which will transform our main tower guest rooms with modern elegance and unique offerings, we are convinced that our new transformed guest rooms will make your future stays with us even more enjoyable. We do apologize for the inconvenience caused from our main tower room renovation. The team and I sincerely appreciate your understanding while we make these great enhancements to our hotel and thank you for your patience during this time. We are looking forward to welcome you back and I am sure you will like our new rooms. Yours sincerely, Hilton Beijing

Dear guest,Greetings from Hilton Beijing! We appreciate you taking time during your busy schedule to share your recent experience of your stay with us, we are pleased to know that you enjoyed your stay with Hilton Beijing. I have shared your comments with our team members and they were very happy to hear them. We are always glad to hear comments, good or bad as they help us to understand how better to serve our guests. We thank you again for your valuable insights and look forward to welcoming you back on your next return to Beijing. Yours sincerely, Stefan Schmid

Dear Dolhathai, We want to sincerely thank you for your 5* rating and for writing a review. We appreciate all the feedback we receive. We are pleased to know that you enjoyed your stay with Hilton Beijing. I have shared your comment with our team members and they were very pleased. We thank you again for your valuable insights and look forward to welcoming you back on your next return to Beijing. Hilton Beijing

Greetings from Hilton Beijing! Thank you for your compliments to our services on offer, especially for our breakfast and SPA. I have shared your comment with our team and they all had a big smile in their face. It is big encouragement to us to know you have enjoyed your stay with us. We will continue our effort to enhance ourselves as the return of our guest who gives the trust to us to choose to stay at Hilton Beijing. Once again, thank you for staying with us and we hope that we will see you again soon. Hilton Beijing

Greetings from Hilton Beijing! I enjoyed reading your comments and want to sincerely thank you for your compliments to our services on offer, especially for our breakfast and SPA. I have shared your comment with our team and they all had a big smile in their face. It is big encouragement to us to know you have enjoyed your stay with us. We will continue our effort to enhance ourselves as the return of our guest who gives the trust to us to choose to stay at Hilton Beijing. Once again, thank you for staying with us and we hope that we will see you again soon. Hilton Beijing

Dear Carlos, Happy New Year from the entire Hilton Beijing team! Thank you for sharing your recent stay here at Hilton Beijing and I am pleased that you were able to experience our authentic Hilton hospitality. I have shared your comment with our Front Office team to let them know they have provided you the service you have expected. It’s always our aim to offer the satisfied stay to our guests. Your positive feedback is the biggest encouragement to us to keep improving. Once again, we thank you for choosing to stay with Hilton Beijing and looking forward to welcome you back in 2019. Yours sincerely, Stefan Schmid General Manager

Greetings from Hilton Beijing! Thank you for taking your time and sharing feedback with us. Your comments about your stay make us smile and we know it’s the little things that make your stay more comfortable. I have shared your comments with our team and let them know their contribution to your one-of-a-kind experience. Regarding the lighting in bathroom I will review with the team and see what we can do to enhance. We are looking forward to welcome you back on your next trip to Beijing and do hope to meet you in person. Yours sincerely, Hilton Beijing

Dear Guest, Happy New Year from Hilton Beijing Team! Thank you for taking your valuable time to write and share the highlights about your recent stay. We are happy to hear that you enjoyed our service provided by our team and indeed some of our rooms need a face lift. We started our long-awaited room renovation project renovations in July and it will be completed in the first quarter of 2019. We are convinced that our new transformed guest rooms with modern elegance and unique offerings, will make your future stays with us even more enjoyable. Once again, thank you for your positive feedback which is big encouragement for us and it gave our team a great motivation that the little things made a difference to you. We are looking forward to welcome you back in 2019 and wish you a prosperous new year. Yours sincerely, Stefan Schmid General Manager

Dear Guest , we appreciate you for taking the time to write your review during your busy schedule to share your recent experience of your stay. First of all I apologize that we didn’t exceed your expectations during your recent stay. As we do not have your personal details on hand, it is difficult for us to address your comments. I appreciate if you can send me a short note to my personal email address in order to investigate further and improve our services on offer. We constantly strive to update and remodel our hotel. The last renovation of our 25 year young hotel was conducted in 2016. However, we have listened to our guests’ valuable feedback and started our next phase of room renovation, which will be completed in the first quarter of 2019. We are convinced that our new transformed guest rooms will make your future stays with us even more enjoyable. Once again please accept our apologies for the inconvenience and we do hope that you will give us another opportunity to show you are true Hilton Beijing Service. The team and I wish you a joyful festive season and a prosperous 2019. Yours sincerely, Stefan Schmid General Manager

Thank you for your feedback and 5 star comment. We are looking forward to welcome you back and wish you in 2019 and wish you a prosperous new year. Yours sincerely, Stefan Schmid General Manager

Dear Guest, Greetings from Hilton Beijing! The team & I have enjoyed reading your comments and sincerely thank you for your compliment. Your positive feedback is big encouragement for us and it gave our team, especially at the Makan and at the Executive Lounge, a great motivation as the little things made a difference to you. It is indeed our pleasure to consistently deliver quality service to our guests and we are pleased that you had an enjoyable stay and enjoyed our services on offer, especially our service from breakfast as well as our Lounge. We are all passionate about hospitality and we hope to see you again soon. Yours sincerely, Stefan Schmid General Manager

Dear guest. Greetings from Hilton Beijing! The team & I have enjoyed reading your comments and sincerely thank you for your compliment. Your positive feedback is big encouragement for us and it gave our team, especially at the Housekeeping team, a great motivation as the little things made a difference to you. It is indeed our pleasure to consistently deliver quality service to our guests and we are pleased that you had an enjoyable stay and enjoyed our services on offer, especially our housekeeping team. We are all passionate about hospitality and we hope to see you again soon. Hilton Beijing

Dear Guest. Greetings from Hilton Beijing. We appreciate you for taking the time to write your detailed review during your busy schedule to share your experience. First of all I do sincerely apologize that we didn’t exceed your expectations during your recent stay in our Hotel. Unfortunately, on several occasion the construction team has extended the agreed working hours, which I have addressed with the project team as it is not acceptable. The team and I sincerely appreciate your understanding while we make these great enhancements to our hotel and thank you for your patience during this time. The team and I sincerely appreciate your understanding while we make these great enhancements to our hotel and thank you for your patience during this time. We do hope that you will give us another opportunity when traveling to Beijing in the near future. Best regards Hilton Beijing

Dear John, Greetings from Hilton Beijing! We appreciate you for taking the time to write your heartfelt review during your busy schedule. We are pleased to know that you enjoyed our services on offer. I have shared with the team and they are very glad to hear about. We are always glad to hear comments, customer feedback is essential to the hotel which allowing us to continually improve on our hotel services and offerings. Thank you again for choosing Hilton Beijing and we look forward to welcoming you back soon. Yours sincerely, Stefan Schmid General Manager

Dear Magda, Thank you for taking your valuable time to write and share the highlights about your recent stay with us. We are happy to hear that you enjoyed our service as well as our location. Indeed some of our rooms need a face lift. We started our long-awaited room renovation project renovations in July and it already been finished. We are convinced that our new transformed guest rooms with modern elegance and unique offerings, will make your future stays with us even more enjoyable. Once again, thank you for your positive feedback which is big encouragement for us and it gave our team a great motivation that the little things made a difference to you. We are looking forward to welcome you back in 2019. Yours sincerely,

Dear Guest. Greetings from Hilton Beijing! We appreciate you taking time during your busy schedule to share your recent experience of your stay with us, we are pleased to know that you enjoyed your stay with Hilton Beijing. We are always glad to hear comments, good or bad as they help us to understand how better to serve our guests. We thank you again for your valuable insights and look forward to welcoming you back on your next return to Beijing. Yours sincerely, Stefan Schmid General Manager

Dear Andrew, Greetings from Hilton Beijing! We appreciate you for taking the time to write your heartfelt review during your busy schedule to share your recent experience of your stay. I do sincerely apologize with regards to the odor in the bathroom. As a Hilton property our housekeep team should be following our brand standard and we will investigate what has caused the odor and address the issue in order to avoid an re-occurrence. We are always glad to hear comments, either positive or negative as this assists us improve our service on offer. We have listened to their valuable feedback and started the renovations last July. We are convinced that our new transformed guest rooms will make your future stays with us even more enjoyable. We look forward to welcoming you back on your next return to Beijing. Yours sincerely, Hilton Beijing

Dear Graham, Greetings from Hilton Beijing! Thank you for taking your valuable time to write a such motivated comment about your recent stay in our Hotel. The team and I are very delighted to have made your stay welcoming, warm and a home away from home. Your feedback as an encouragement to us to keep improving our services on offer. Once again, thank you for your insight and it will be an honor to have you back in the near future Yours sincerely, Stefan Schmid General Manager

Dear Guest, Greetings from Hilton Beijing! We appreciate you taking time during your busy schedule to share your recent experience of your stay with us, we are pleased to know that you enjoyed your stay with Hilton Beijing. I have shared your comments with our team members and they were very happy to hear them. We are always glad to hear comments, good or bad as they help us to understand how better to serve our guests. We thank you again for your valuable insights and look forward to welcoming you back on your next return to Beijing.

Dear Guest, Greetings from Hilton Beijing! I am enjoyed reading your comments and the team and I want to sincerely thank you for your compliment especially for our service team. They all had a big smile in their face when we shared with them. It is big encouragement to us to know you have enjoyed your stay with us especially our breakfast. We will continue our effort to enhance ourselves as the return of our guest who give the trust to us to choose to stay at Hilton Beijing. Once again, thank you for staying with us and we hope that we will see you again soon. Yours sincerely, Hilton Beijing

Dear Ermias, We want to sincerely thank you for your 5* rating and for writing a review. We appreciate all the feedback we receive. We are pleased to know that you enjoyed your stay with Hilton Beijing. I have shared your comment with our team members and they were very pleased. We thank you again for your valuable insights and look forward to welcoming you back on your next return to Beijing. Yours sincerely, Stefan Schmid General Manager

Dear Martin, Greetings from Hilton Beijing and that really bring a smile to me when reading your comment. Thank you for taking your valuable time to write us such motivated comments to us to share your stay experience. I’m very honored to hear that you have found the service level of our service team to be of a very high standard. It’s always our aim to offer the satisfied stay to guest and your positive feedback as it’s the biggest encouragement to us to keep improving. We will continue our effort to enhance ourselves as the return to our guest who give the trust to us to choose to stay at Hilton Beijing. Once again, we thank you for choosing to stay with Hilton Beijing and my team and I hope that we will see you again soon. Yours sincerely, Stefan Schmid General Manager

Dear Guest, Greetings from Hilton Beijing! Thank you for taking the time to share with us your experience during your recent stay. First of all, please accept our sincerest apologize that we were not able to meet your expectation. I have addressed your comments with our department heads and put for focus on training to anticipate and address our guest needs. Once again, I do apologize and do hope you will give us a second opportunity and we will show you the true Hilton Beijing service. If I can be of any assistance please don’t hesitate to let me know. The team and I are looking forward to welcoming you back. Yours sincerely,

Dear Anonymous We want to sincerely thank you for your 4* rating and for writing a review. We appreciate all the feedback we receive. We are pleased to know that you enjoyed your stay with Hilton Beijing. I have shared your comment with our team members and they were very pleased. We thank you again for your valuable insights and look forward to welcoming you back on your next return to Beijing. Yours sincerely, Stefan Schmid General Manager

Dear Guest, Greetings from Hilton Beijing! Thank you so much for taking time to share your recent stay experience in Hilton Beijing. we do apologize that we didn’t meet your expectations. In order to serve you better, we conduct regular refurbishment and amenities maintenance. I am pleased to share with you that we have completed our facelift in the Spa, The Terrace and the Meeting rooms in 2016. Our latest addition is Makan Kitchen – and our new dining experience opened in August last year and there is more to come. It is our mission to consistently delivered the highest possible service and stay experience to you. We are glad to hear your feedback either good or bad, they help us to improve our product and our services, we thank you again for your valuable insights and please give us one more opportunity, we look forward to welcoming you back on your next return to Beijing. Sincerely, Stefan Schmid General Manager

Dear Bob, Greetings from Hilton Beijing! We appreciate you taking time during your busy schedule to share your recent experience of your stay with us. We are pleased to know that you enjoyed our Front office service as well as House Keeping team from Hilton Beijing. I have shared your comment with our Front office and House Keeping team and they are very happy to hear it. Hilton Beijing is very centrally located in Beijing’s Chaoyang business and diplomatic district; we have Solana Shopping Mall in 10 minutes as well as the Lufthansa shopping center in 5 minutes. You can also have more information regarding varied day tour in Beijing from our concierge. It is our mission to consistently deliver the highest possible service and stay experience to you. We are always glad to hear comments, either positive or negative as they help us to understand how better to serve our guests. We thank you again for your valuable insights and look forward to welcoming you back on your next return to Beijing. Yours sincerely, Stefan Schmid General Manager