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Reviews of The Redwell Inn

3 out of 5
The Redwell Inn
Harmire Road, Barnard Castle, England

Reviews

8.0

Very good

Rating 10 - Excellent. 12 out of 27 reviews" "
Rating 8 - Good. 8 out of 27 reviews" "
Rating 6 - Okay. 3 out of 27 reviews" "
Rating 4 - Poor. 3 out of 27 reviews" "
Rating 2 - Terrible. 1 out of 27 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful
Stayed 1 night in Mar 2024

8/10 Good

ALAN

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024

4/10 Poor

Matthew

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff were very welcoming but the quality of food was poor. I chose a chicken Caesar salad and was served pieces of chicken on shredded limp lettuce with salad cream.. breakfast was poor too. Weak instant coffee and “fluffy” cereal covered in sugar coating. A long burner was lit which filled the room with smoke. I needed to change my clothes as I smelt like a “bon fire” The scrambled eggs on toast when it came was good with nice fresh eggs
Stayed 1 night in Jan 2024

8/10 Good

Ann

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay. All the staff were friendly, polite and very helpful.
Stayed 1 night in Dec 2023

6/10 Okay

David

Liked: Staff & service
Room needs a tray on which to place suitcase. Otherwise, you have to use one of the beds to use your suitcase. The cold tap drips. Shower needs some sort of holder for soap, shampoo etc. Difficult to use otherwise because it is very small
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Adequate
Small twin room with no surfaces near the beds to rest anything on. Self closing loo with a lid that would not stay up. Good breakfast but everything including bowls, milk condiments had to be requested.
Stayed 1 night in Nov 2023

6/10 Okay

Andrea

Stayed 1 night in Nov 2023

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Julie, Lincoln

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No facilities no restaurant no bar
Don’t stay here there’s no facilities no bar no restaurant as stated when booked Booked a room here as it had a restaurant and bar, on arrival waited 10 minutes for someone to arrive at reception, once checked in we were told the restaurant was closed as they had run out of food, so we had to get a taxi into Barnard castle try find somewhere to eat, got a taxi back and Redwell inn was all locked up it was only 7.30, I texted the number left in our room and was told they closed at 7 and that we had been informed this was a lie, we were not told when booking or checking in, spent the rest of the night in our room if we could have drove we would have left, room was dirty stains on carpets and bed, there was a terrace with dirty cigarette ends in ashtray. Didn’t sleep as there was a constant buzzing I presume an extractor fan had been left on or boiler running. Dressing table very wobbly had once been screwed to the wall but had come away Toilet seat was loose rusty dirty toilet brush shabby bathroom Owner was unresponsive
Stayed 1 night in Aug 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food and friendly staff
Stayed 1 night in Sep 2023

10/10 Excellent

Caroline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely inn and great value for money.
Stayed 1 night in Aug 2023

6/10 Okay

Colin

Good for a short stay, if you don’t need luxury
As long as you are not looking for luxury this could be for you. A little tired around the edges, but seemed well run organised and efficient.
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and friendly staff, good food
Stayed 1 night in Jun 2023

8/10 Good

Anne

Liked: Cleanliness, staff & service, room comfort
Have stopped here overnight on more than one occasion to break a long journey home to Scotland. Comfy bed for the night with breakfast at a sensible price. Pub so good for a meal and a drink in the evening. The busy staff do a brilliant job and are very welcoming and helpful. We will happily use again.
Stayed 1 night in May 2023

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No idea why it’s rated so badly - great place
Honestly no idea why this hotel is rated so badly…I’m a solo female traveller and when I arrived had a lovely welcome and the room was really nice! Obvs it’s not 5* but for £30 a night…you get a tv, your own shower etc…worth it! Was a bit worried it’d be awful but really pleasantly surprised. Lady at counter was so nice too.
Stayed 1 night in Apr 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant night away from our hectic lives
We found the owners very Friendly and the meals were delicious
Stayed 1 night in Nov 2017

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food
welcoming atmosphere and great food. Good advice on local area attractions.
Stayed 3 nights in Oct 2017

4/10 Poor

John

Disliked: Staff & service
The Red Well Inn
Disappointed not to be able to have an early evening meal on arrival after a long journey.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful old hotel.
Staff were great, food was excellent. Wish we could have stayed longer. Would definitely recommend to friends and family.
Stayed 1 night in Oct 2017
Response from Andy on 25 Nov 2017
Hope to see you again soon

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Gem,
We arrived to a friendly atmosphere, especially the father who is very lovely man and as fit as a fiddle considering his age of 79. The room was clean and the towels was not that hard you know the ones um talking about, that take a layer of skin off when one dry one self. The breakfast was lovely and hot with a friendly service. The location was quiet and good scenery when locating the place. We went to the High Force Falls which was easy to find and not far away was great. We will be returning at some stage in the future.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great food and staff
Lovely country pub feel. Room was spacious for a family of 4. Food was amazing on the evening and breakfast and couldn't fault how friendly the manager and staff were. Downside was we were above the kitchen and could here the music till late at night then chef came in at 6.45am and music went back on. Shower leaked and toilet was blocked
Stayed 1 night in Aug 2017

8/10 Good

Richard, Highlands of Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
handy B & B pub for A66
General decor of public area a bit faded especially carpets. Room comfortable with large private patio. Staff very friendly and some of the best hotel scrambled egg we have ever tasted. Arrived late so did not eat in the evening.