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Reviews of The Morritt Country House Hotel & The Garage Spa

4 out of 5
The Morritt Country House Hotel & The Garage Spa
Greta Bridge, Barnard Castle, England

Reviews

8.0

Very good

Rating 10 - Excellent. 61 out of 171 reviews" "
Rating 8 - Good. 64 out of 171 reviews" "
Rating 6 - Okay. 30 out of 171 reviews" "
Rating 4 - Poor. 11 out of 171 reviews" "
Rating 2 - Terrible. 5 out of 171 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Martin

Disliked: Staff & service, amenities, property conditions & facilities
Room not available at check in at 6pm! Spa not available as there were no spaces left. Room was down the road in another building. Curtains were paper thin so woke up at dawn. Bar full of local workmen in overalls and boots.
Stayed 1 night in Apr 2024

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were fantastic. Excellent value for the money. The Breakfast was outstanding.
Stayed 2 nights in Feb 2024

10/10 Excellent

Susan

Enjoyed a lovely comfortable break for very reasonable price. Welcoming log fire in bar and very pleasant staff through out hotel. Excellent breakfast.
Stayed 2 nights in Feb 2024

6/10 Okay

LORRAINE

Stayed 1 night in Dec 2023

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff, good food, comfy bed - all warm and welcoming. Will be back
Stayed 1 night in Nov 2023

6/10 Okay

Neil

Liked: Cleanliness, staff & service
Overall adequate accommodation but a little tired.
We stayed overnight at The Morritt on a long road trip from Inverness to Stevenage. The hotel is dog friendly, our small dog was with us. The room was adequate but a little tired. Good tea & coffee facilities in the room. Very friendly staff but we felt £18.95 for basic fish & chips in the bar a tad pricey.
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and great value for money
Stayed one night on a visit to the nearby Bowes Museum. We had a very pleasant drink in the hotel bar (famous wall murals) followed by an excellent dinner Our room was comfortable (though I needed to remake the bed - sheets were crumpled and not tucked in). Lovely full breakfast. We're looking forward to our next stay in this great hotel.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Evening meal choice
Enjoyed our stay ,no complaints apart from the lack of choice of food on the evening meals,so after the first evening we ate elsewhere,...the breakfast meals had plenty of choice the food at breakfast was plentiful and tasty ...
Stayed 3 nights in Nov 2023

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally amazing hotel, welcoming,clean,tidy,great night sleep, superb buffet breakfast
Stayed 1 night in Oct 2023

8/10 Good

James

Travelled with family
Liked: Staff & service
I was told on the phone that I could charge my electric car for free at the hotel but when I got there I was charged an exorbitant price, the twin room was badly decorated and looking onto the workman’s shed and the flat roof. The service was good and the food was nice.
Stayed 1 night in Jun 2023

2/10 Terrible

Audrey

Stayed 2 nights in Jul 2022

10/10 Excellent

Christopher

Stayed 1 night in Jul 2022

6/10 Okay

Edmund

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
It was okay
Standard room was in fact tiny, with a v small double bed, which was also damn uncomfortable. Rubbish mattress. No bulb in bedside lamp. The kids twin room was a good size. Breakfast was a bit slow getting going, and they were pretty forgetful bringing the toast we requested. Cooked breakfast looked good. Coffee average.
Stayed 1 night in Jun 2022

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay. Good value stay with good breakfast
Stayed 1 night in Jun 2022

6/10 Okay

John

Travelled with family
Liked: Staff & service
Excellent breakfast friendly staff
Stayed 2 nights in Jun 2022

8/10 Good

Robert

Liked: Staff & service
Disliked: Room comfort
It was ok for the price we paid. The room was ok but dated furnature and a hard matress. However, we did sleep altgough some room neighbours were noisey late PM and early AM. Not the hotels fault. The blind in the bathroom was broken, it happens but when we reported it we were informed it had been reported 4 times before. It needs fixing. I would visit again as it was a nice place. Tge staff were pleasant although we had to wait quite a whike to be served.
Stayed 1 night in Jun 2022

8/10 Good

Colin

Liked: Cleanliness, room comfort
Stayed 1 night in May 2022

8/10 Good

GARRY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Stephen

Stayed 1 night in Apr 2022

10/10 Excellent

Jane

Liked: Cleanliness, staff & service
Lovely place to stay nothing was to much trouble
Stayed 1 night in Apr 2022

6/10 Okay

Nina

Liked: Staff & service
Excellent professional service from all the staff we met. Nice bar meal and wonderful breakfast. The hotel itself is wonderfully characterful, but we were very disappointed to be allocated a “garden room” round the corner from the main hotel (not a garden in sight, in fact just a small yard with a high fence furnished with a rusting sardine can - we were next to the bins.) The decor was tired, dated and ill-furnished: not even a dressing table (or indeed a table), nor drawers for clothes. The hotel is a real hidden treasure- just a shame we didn’t get to stay in it!
Stayed 1 night in Apr 2022

6/10 Okay

Stuart, Brough

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Good location, free parking, nice garden. Disappointing to experience: Room housekeeping poor, old and dark interior in need of complete refurbishment. Lack of staff to greet at breakfast or reception. Lack of courtesy to ask about stay on departure.
Stayed 1 night in Apr 2022

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Cher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel it's self, lovely grounds. The bed was like an ironing board hardly any sleep. Staff where great.
Stayed 1 night in Dec 2021

8/10 Good

Bernardus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Nice food. Old building but well maintained. Good bed. Good breakfast.
Stayed 1 night in Nov 2021
Response from Anne on 25 Nov 2021
Thank you

10/10 Excellent

Cherry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scotland stopover
Excellent care and comfort. Pleasant and helpful staff. So pleased we found this hotel on-line. We will certaintly make a return visit.
Stayed 1 night in Nov 2021
Response from Anne on 25 Nov 2021
Thank you

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and efficient
The stay was a meet up with my sister so I'd booked us into a twin bedded room. However, they gave us a very small double room. Went down to reception and we were instantly given a 2nd room at no charge as no twins were available. The receptionist was both apologetic and polite and we liked the way she not only dealt with us but sorted the problem straight away and in a very positive manner. We used The Garage Spa, which was excellent. Will definitely be back
Stayed 1 night in Nov 2021
Response from Anne on 4 Nov 2021
Thank you - I have pasted you kind words to Alex who looked after you

10/10 Excellent

Olivia, Leeds

Stayed 1 night in Nov 2021

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendliness
Stayed 4 nights in Oct 2021
Response from Anne on 28 Oct 2021
thank you

10/10 Excellent

SALLY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

Tina

Stayed 1 night in Oct 2021
Response from Anne on 16 Oct 2021
thank you for your feedback

8/10 Good

Valerie

Travelled with family
Liked: Staff & service, room comfort
Pleasant Break
Very comfy beds and pillows. Lovely breakfast. Helpful and pleasant staff. Chosen for location to Barnard Castle and Bowes Museum.
Stayed 2 nights in Oct 2021
Response from The Morritt Team on 14 Oct 2021
Thank you for you kind comments

2/10 Terrible

Alan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We didn't stay for our planned night . When we arrived they informed us that they was not a hotel room available for us They blamed Expedia for this despite having our contact details. We were very disappointed as we had travelled down which incurred travelling expenses there and to travel back home this spoilt our well deserved holiday night away .
Stayed 1 night in Sep 2021

6/10 Okay

Andrew

Stayed 1 night in Sep 2021

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Could do better
The hotel could be so much better. The restaurant was good but not brilliant. The lighting is way to bright. There was an incident where we had no water in the morning, and reckon help from the reception. The room was spacious but could do with dusting and fixing the bathroom sink.
Stayed 1 night in Sep 2021
Response from Anne on 7 Oct 2021
Thank you for your comments. The water problem was due to an electricity outrage in the area and was fixed quickly by our local supplier. the issue with the sink was reported to our maintainence rteam and resloved thank you

8/10 Good

Lawrence

Liked: Cleanliness, room comfort
A good location for a couple of days
Generally good however on the last day because there was a wedding the day before this caused a shortage at breakfast time. Found the noise from the A66 a bit irritating.
Stayed 3 nights in Sep 2021
Response from Anne on 28 Oct 2021
Thank you

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 1 night in Aug 2021

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, room comfort
A very disappointing
Paid in advance for a "luxury double room" and was given a "classic double room" away from the main hotel. The room was tiny and wasn't cleaned properly with rubbish left in the bathroom from the previous guests. We also had no wifi in the room, something that was advertised and which we needed to be able to work. When I asked if we can be moved to the room which we paid for I was told nothing can be done as they are fully booked and when I asked about the wifi was told, "No, it doesn't really work there, you can try coming closer to the window that might work". I would recommend avoiding this hotel.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
So so. Good in some respects not so in others.
Room ok, obviously one of the low end rooms. No drainage on shower or sink though, fully blocked with hair, but nice pressure on shower. Huge party happening somewhere which kept me awake until 2 am, breakfast was lovely.
Stayed 1 night in Jul 2021

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Comfortable bed and room. Excellent food especially the pan fried salmon. Offered a miserable room about 60 metres from hotel entrance but were transferred to a pleasant room after complaining! Very good Covid policy.
Stayed 1 night in Sep 2020
Response from The Morritt Team on 23 Sept 2020
Thank you

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
so so
Hotel was not up to the cleanliness standard expected on arrival but hats off to the duty manager who rectified the problem immediately. In general, the place just needs a bit of tender loving care and a new cleaning team! Breakfast was great and dinner so so
Stayed 1 night in Sep 2020
Response from The Morritt Team on 23 Sept 2020
thank you for you constructive comments

10/10 Excellent

Royston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All smiles when one arrives.
It is nice sometimes to be "whelmed" by the public areas(restaurant, bar, lounge other socialising spaces), the variety of the rooms and the quality of the food. The Morrit was successful in this. We had a separate sitting/working area which was nice. The lounge had enough sitting furniture for several groups before or after meals. access of the A66 was easy in both directions.
Stayed 1 night in Aug 2020
Response from The Morritt Team on 23 Sept 2020
thank you

4/10 Poor

D

Disliked: Staff & service, room comfort
Faulty Towers
Was very much looking forward to our 6 night stay at the Morrit Arms Hotel. Using it as a base for our holiday in County Durham and further. We original booked up at Morrit to include our pet dog but unfortunately our pet dog became very unwell while we were on The Yorkshire Moors prior to arriving at the Morrit and had to be put to sleep. The reception was informed of this when we arrived, but we were still put in the pet freindly room. We are all well aware of Covid 19, but no where on their site did they mention there would be no room cleaning or servicing of rooms during our stay. On numerous occasions when had to ask for stocks of tea/coffee/milk clean bathroom towels as well as clean bedding after 4 days. The service at breakfast was a complete joke with not 1 of our 6 nights stay going without a problem whether it was missing cutlery, missing orders, no milk when given cereals and the list goes on. One night we wanted to have a drink from the bar to be drunk outside in the garden but all garden lights were turned off, so we found ourselves in darkness. We were told to wear masks while walking around the hotel but this only seamed to apply to my wife and l. At the end of our stay and after paying our bill l noticed they had charged us the extra £10 for a dog we did not have. We will never stay there again. The place in a joke. Just a quick shout out to 3 employees the 2 night managers and Dawn in the breakfast room nice people, and good at their jobs.
Stayed 6 nights in Aug 2020

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from anne on 20 Aug 2020
thank you

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A truly wonderful stay. We went for our wedding anniversary and cannot find a fault. The staff, building, food and gardens were all fantastic. Thank you so much. We will DEFINITELY return!
Stayed 1 night in Aug 2020
Response from Anne on 20 Aug 2020
thank you we appreciate you comments

8/10 Good

karl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Anne on 20 Aug 2020
thank you

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Anne on 20 Aug 2020
thank you

10/10 Excellent

David

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Anne on 20 Aug 2020
thank you

8/10 Good

Guy

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Morritt Hotel
The Morritt Hotel is set in a stunning location with fantastic walks nearby. The staff were pleasant and helpful, the food was delicious and not over priced. The room and the ensuite was clean, however the floors hadn't been cleaned recently and the bathroom bin hadn't been emptied. These were minor points during what was a nice stay.
Stayed 1 night in Jul 2020
Response from The Morritt Team on 31 Jul 2020
thank you for your comments which the housekeeping team have taken on board