Double or Twin Room, Terrace | Minibar, in-room safe, desk, iron/ironing board
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Reviews of Hotel Exe Cristal Palace

4 out of 5
Hotel Exe Cristal Palace
Diputacio 257, Barcelona

Reviews

7.8

Good

Rating 10 - Excellent. 264 out of 901 reviews" "
Rating 8 - Good. 393 out of 901 reviews" "
Rating 6 - Okay. 152 out of 901 reviews" "
Rating 4 - Poor. 69 out of 901 reviews" "
Rating 2 - Terrible. 23 out of 901 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Mervin

Travelled with partner
Free breakfast, easy access to everything, good location, taxi available outside. Wifi was not working, good thing I had data…airconditioning not working too so we just opened the window.
Stayed 1 night in Mar 2024

10/10 Excellent

Linxiang

Stayed 2 nights in Mar 2024

10/10 Excellent

Celina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Karan

Travelled with partner, Travelled with group
Disliked: Amenities
Didnt have a number to call reception. No amenities, no english TV channels
Stayed 3 nights in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2023

6/10 Okay

Geoffrey

Stayed 1 night in Nov 2023

10/10 Excellent

Rosa

Travelled with family
Liked: Amenities
Lugar muy agradable, limpio y cerca de todo. El metro en la esquina y la parada de los buses. Ademas, llegas caminando a casi todo, el personal del hotel muy amable y atento. Volveria sin dudarlo.
Stayed 3 nights in Oct 2023

6/10 Okay

Selcuk

Liked: Cleanliness, staff & service
It is a three-star hotel and for that room price, you can get better deals elsewhere as it is quite basic overall. But the good thing is that it is in a very nice neighbourhood but still quiet at night.
Stayed 5 nights in Sep 2023

8/10 Good

Linda, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property in a good location, so we could walk most places.
Stayed 5 nights in Aug 2023

8/10 Good

Linda, Edmonton

Liked: Property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Tagna

Stayed 2 nights in Jun 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect for all the family. Specially if you don’t have a vehicle.
Stayed 2 nights in Jun 2023

4/10 Poor

Antonio

Travelled with family
Disliked: Room comfort
AC not working on our three rooms
A/C not working on the three rooms under my reservation.
Stayed 2 nights in May 2023

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice staff and good breakfast.
Stayed 7 nights in Apr 2023

2/10 Terrible

Javier

Stayed 3 nights in Dec 2022

8/10 Good

humayoon

Stayed 6 nights in Sep 2022

2/10 Terrible

Manrique

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This place is a nightmare. DO NOT STAY HERE. Sadly enough we became victims of what seems to be common in this hotel. Getting stolen/robbed. We left the room early in the morning to go to the city, and before leaving we left some money inside a wallet, inside a closed backpack, inside the closet. To our surprise, we came back and the money was gone. $240 were taken away from us. We went to the front desk and talked to the manager, but to make a long story short, they did nothing. We escalated this to corporate and they did nothing. Within a 3 minutes google search, you'll find at least 15-20 reviews of people getting robbed at this hotel. It seems like management is involved because they were little to none apologetic and offered nothing in return, instead, they were confrontational and rude. This hotel has not been renovated nor taken care of in a few years.. the rooms are pretty beat up, the walls are extremely thin, so you'll hear everything from the room next door. There are no bathroom amenities, there is no shower soap, the breakfast buffet is always the same. We asked to fried eggs instead or scrambled and they said it wasn't possible. Even though it has a great location, I wouldn't recommend anyone staying here, however, if you do stay, make sure you keep an eye on your stuff. PEOPLE GET ROBBED HERE
Stayed 3 nights in Sep 2022

8/10 Good

Yiru

Stayed 1 night in Sep 2022

4/10 Poor

Diana

Travelled with family
Disliked: Amenities, property conditions & facilities
La habitacion era muy pequeña y oscura, tenia vista pegada a la ventana del edificio de a lado. Servicio practicamente no ofrece nada, lo unico bueno es su ubicacion.
Stayed 4 nights in Sep 2022

10/10 Excellent

Maira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an excellent choice to book in this hotel,we were close to everything in the city you can walk to many places or just take a taxi,very close to public transportation too.in the hotel they are very kind,the hotel and all around there is very safe,I'll back in the future to this place my family and I we feel really pleased to spend ours nights there.
Stayed 3 nights in Sep 2022

4/10 Poor

Lenia

Stayed 1 night in Aug 2022

10/10 Excellent

Zheng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean room, and a delicious breakfast that was reasonably priced. Staff were friendly and accommodating. Great value.
Stayed 1 night in Sep 2022

6/10 Okay

Peter

Liked: Cleanliness
Disliked: Staff & service
Great location and nice room with terrace Internet was awful going on and off all the time Staff on check in promised switch to a twin bedroom which we booked but then staff next day told us not available Front desk service a little rude and slow at times
Stayed 3 nights in Sep 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2022

10/10 Excellent

Babar

Stayed 1 night in Sep 2022

8/10 Good

Julie

Stayed 3 nights in Sep 2022

6/10 Okay

Bria

Liked: Staff & service
Disliked: Property conditions & facilities
Great location however the property is nothing like the pictures. It’s more like a 3 star property
Stayed 3 nights in Sep 2022

10/10 Excellent

Gareth

Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Location is great, good public transport access. The hotel was cooled very well. The wardrobes had not been cleaned, no double beds provided, only singles pushed together, with a hole between them. Breakfest were okay/good.
Stayed 3 nights in Aug 2022

10/10 Excellent

CESAR

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location!
Stayed 2 nights in Aug 2022

10/10 Excellent

Steyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Aug 2022

8/10 Good

Rando

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2022

8/10 Good

Kristoffer

Liked: Cleanliness, staff & service, room comfort
Good location, good price
You get what you pay for - a little worn down and due for some polish, but great location in walking distance of many attractions + the receptionists were GREAT!
Stayed 3 nights in Jul 2022

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was very nice and relaxing
Stayed 3 nights in Aug 2022

8/10 Good

Ihab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good location near center, bus station and store shops, very good breakfast.
Stayed 4 nights in Jul 2022

10/10 Excellent

NOELVIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jul 2022

10/10 Excellent

Carlos Perellon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Andrew

Stayed 1 night in Jul 2022

10/10 Excellent

Rafael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

CARLOS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very convenient to walk through Barcelona and easy access to all attractions
Stayed 3 nights in Jun 2022

2/10 Terrible

Luis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No air conditioning at all even after we complained about it in the reception and nobody took care of it. This is not a 4 star Expedia hotel at all for the two rooms we stayed at.
Stayed 2 nights in Jun 2022
Response from Recepción on 28 Jun 2022
Dear guest, We hope to see you again soon! We are sorry that your stay was not as expected, even so, we thank you for your review, we will take it into account to improve our services. Regards, Front-Desk Exe Cristal Palace****

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service
Great location and very helpful staff!
Stayed 5 nights in Jun 2022
Response from Recepción on 28 Jun 2022
Dear guest, We hope to see you again soon! Thank you for your review. Sincerely, Front-Desk Exe Cristal Palace ****

8/10 Good

Juan Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's right in the center of the city and near several metro stops. The only downside the AC is not controlled individually per room, at times it got hot and had to open the window.
Stayed 6 nights in Jun 2022

4/10 Poor

Sara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022

6/10 Okay

Greg

Disliked: Staff & service, property conditions & facilities
Room was very small with broken items and missing items. Staff not helpful in finding a solution. Location was good for attractions and transit.
Stayed 4 nights in Jun 2022

10/10 Excellent

Nicole

Stayed 1 night in Jun 2022
Response from Recepción on 28 Jun 2022
Querido huésped, esperamos volver a verle pronto! Gracias por su reseña. Atentamente, Front-Desk Exe Cristal Palace ****

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
4 night stay
We stayed 4 nights and were given a room on the first floor which was very loud in the morning and night, which was very hard to sleep. We asked to move to a higher floor which the hotel accommodated but couldn’t do so until the 3rd night. Hotel is a great location, close to everything but out dated rooms.
Stayed 4 nights in May 2022

10/10 Excellent

Doyeh, Little Ferry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to access transportation, restaurants, and stores.
Stayed 4 nights in May 2022

10/10 Excellent

Leonty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel. Very well appointed with a good morning buffet. We took the metro from here used the taxi and even walked to La Rambla and the cathedrals. Great hallal restuarant next door and 2 small super markets. Once you walk out of the hotel there is street after street of cafes and restuarants.
Stayed 1 night in May 2022

6/10 Okay

Rasmi

Business traveller
Liked: Cleanliness, staff & service
Not bad but doesn't worth 4 stars
Stayed 3 nights in May 2022