Minibar, in-room safe, desk, laptop workspace

Reviews of Hotel Indigo Barcelona Granvia Plaza Espana, an IHG Hotel

4 out of 5
Hotel Indigo Barcelona Granvia Plaza Espana, an IHG Hotel
Gran Via de les Corts Catalanes 322-324, Barcelona

Reviews

9.0

Wonderful

Rating 10 - Excellent. 554 out of 1000 reviews" "
Rating 8 - Good. 361 out of 1000 reviews" "
Rating 6 - Okay. 60 out of 1000 reviews" "
Rating 4 - Poor. 19 out of 1000 reviews" "
Rating 2 - Terrible. 6 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

paul

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for visiting Barcelona with major transport connections within walkable distances.
Stayed 2 nights in Feb 2024
Response from Aleix Nadal - Room Division Manager on 1 Mar 2024
Dear Paul,Thank you for sharing your positive feedback regarding your recent stay at Hotel Indigo Barcelona Gran Via Plaza España. We are delighted to hear that you found our location to be excellent for exploring Barcelona, with convenient access to major transport connections within walking distance.We strive to provide our guests with a comfortable and convenient experience, and we are pleased to know that our location contributed positively to your visit.We look forward to welcoming you back on your next trip to Barcelona.Warm regards,

6/10 Okay

CHIHARU

Stayed 4 nights in Dec 2023
Response from Aleix Nadal - Room Division Manager on 27 Feb 2024
Thank you for reviewing us!

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Aleix Nadal - Room Division Manager on 10 Jan 2024
Thanks for your review!

10/10 Excellent

BARBARA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Clean, comfortable and quiet.
We flew into Barcelona for a 24 day cruise and we were pleasantly surprised. The room was clean, comfortable beds, and front desk personnel was helpful and courteous. The free breakfast was great. We ate our evening meal in the restaurant twice and it was very good both times. I would recommend this hotel because it is very close to the Hop-On/Hop-Off bus route which was handy.
Stayed 3 nights in Sep 2023

8/10 Good

LuckyEgg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and clean!
Stayed 4 nights in Oct 2023

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location
Stayed 1 night in Oct 2023

8/10 Good

Mehdi

Stayed 2 nights in Sep 2023
Response from Aleix on 22 Nov 2023
Cher Mehdi, Merci beaucoup pour votre valoration. Cordialement, Aleix NadalRoom Division Manager

8/10 Good

Dolores Antonina, San Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s okay for the price
Stayed 1 night in Sep 2023
Response from SERGI on 1 Oct 2023
Dear Guest,Thank you for taking your time to share with us your opinion.Hope to have a great day and see you again.Kind Regards,SERGI SOLANOFront Desk

10/10 Excellent

liseth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención . Todo impecable . Súper buen ubicado . Cerca de todo . Nos encantó
Stayed 4 nights in Sep 2023
Response from SERGI on 1 Oct 2023
Estima clienta,Queremos agradecerle su confianza para escoger nuestro hotel para su estancia en Barcelona y por sus bonitas palabras.Esperamos poder volver a verla pronto.Un saludo,SERGI SOLANORecepción

4/10 Poor

Desmond

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the property. Room floor was dirty and sticky mentioned ti cleaning personnel but in my 3 nights reminded unclean. Airconditioning is non exisit. No working do wouldn't recommend this hotel.
Stayed 3 nights in Sep 2023

10/10 Excellent

Stefan

Stayed 1 night in Sep 2023
Response from SERGI on 1 Oct 2023
Dear Mr. Frusa,Thank you for choose our hotel for your recent stay at Barcelona Gran Via Plaza España Hotel.Hope to see you very soon!Best Regards,SERGI SOLANOFront Desk

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel, los cuartos son bien espaciosos. El personal muy amable. Me coordinaron desayuno y transportación al momento de hacer el check out del hotel a las 04:30 am
Stayed 4 nights in Aug 2023
Response from SERGI on 27 Aug 2023
Estimado cliente,Nos alegra ver que ha disfrutado de su estancia y que ha tenido una buena experiencia con nuestros empleados.Esperamos poder volver a verle pronto si decide volver a Barcelona!Un saludo,SERGI - RECEPCIÓN

8/10 Good

Marc

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was a definite 5 star everything is delicious.
Stayed 5 nights in Aug 2023
Response from SERGI on 1 Oct 2023
Dear Mr. Blais,We want to thank you for your score and your nice words.We are delightful to see that you liked our breakfast. Hope to see you again if you decide to come back to Barcelona in the future.Best regards,SERGI SOLANOFront Desk

6/10 Okay

Nicholas

Stayed 4 nights in Aug 2023
Response from SERGI on 1 Oct 2023
Dear Mr. Evans,We would like to thank you for taking your time to do this review.We will be very happy to have you with us in the future.Best Regards,SERGI SOLANOFront Desk

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central
Very central. A 5 min walk to the airport shuttle. Huge room.
Stayed 4 nights in Aug 2023
Response from SERGI on 8 Aug 2023
Dear Mrs. Hernandez,We would like to thank you for your words and take your time to do the review.Hope to see you next time you come back to Barcelona!All the best,SERGI - FRONT DESK

10/10 Excellent

Glorimaris

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent option for a non crowded area and completely accessible options of transportation and bars to eat.
Stayed 2 nights in Aug 2023
Response from SERGI on 8 Aug 2023
Dear guest,Would like to thank you to take your time to do the review.We are delightful to see that the hotel satisfy your expectations and that you really liked the area near the hotel.Hope to see you in our hotel if you decide to come one more time to Barcelona.Kind regards,SERGI - FRONT DESK

10/10 Excellent

Andreea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with the property. Had a big room, very clean and cozy. The hotel is realy close to Barcelona Arena and Monjuic park.
Stayed 1 night in Aug 2023
Response from SERGI on 6 Aug 2023
Dear guest,We want to thank you to take your time to do the review. Really appreciate your words and we are delightful to see that your stay was nice for you.Hope to see you if you decide to come back to Barcelona!Kind regards,SERGI - FRONT DESK

10/10 Excellent

Thierry

Stayed 1 night in Jul 2023
Response from SERGI on 6 Aug 2023
Dear guest,We are really happy to see your score about your stay with us and appreciate your great words. We want to thank you to choose our hotel for your stay in Barcelona and hope to see you soon!Kind regards,FRONT DESK - SERGI

8/10 Good

Leonid

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2023
Response from SERGI on 6 Aug 2023
Dear guest,We are really happy to see your score about your stay with us.We want to thank you to choose our hotel for your stay in Barcelona and hope to see you soon!Kind regards,FRONT DESK - SERGI

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic comfortable room.. Staff are amazing...
Stayed 2 nights in Jul 2023
Response from SERGI on 6 Aug 2023
Dear Mr. Mullen,We are delightful to see your score about your stay with us and appreciate your great words. This kind of messages encourage us to work to make the stay of our guests the best as possible.We want to thank you to choose our hotel for your stay in Barcelona and hope to see you soon!Kind regards,FRONT DESK - SERGI

10/10 Excellent

YEVGENY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from front desk stuff. Let us check in earlier, very helpful.
Stayed 1 night in Jul 2023
Response from SERGI on 6 Aug 2023
Dear Mr. Tyomkin,We are delightful to see your score about your stay with us and appreciate your great words. This kind of messages encourage us to work to make the stay of our guests the best as possible.We want to thank you to choose our hotel for your stay in Barcelona and hope to see you soon!Kind regards,FRONT DESK - SERGI

10/10 Excellent

Vishal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 23 nights in Jul 2023
Response from SERGI on 31 Jul 2023
Dear Mr. Kullarwar,We want to thank you again your loyalty and the score that you give us in the review.We wish you all the best and hope to see you soon in our hotel if you decide to come back to Barcelona.Kind regards,SergiFRONT DESK

10/10 Excellent

Alex

Stayed 2 nights in Jul 2023
Response from SERGI on 8 Aug 2023
Dear Mr. Lopez,Would like to thank you to give us the best score in the review.Wish you an amazing week and hope to see you soon with us.Kind regards,SERGI - FRONT DESK

10/10 Excellent

Giovanni

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My flight came in around 8am despite check-in being at 2pm. They stored my luggage and I got to explore Barcelona for a bit. Came back to the hotel around noon to have lunch at their restaurant. An individual from the front desk came up to me then, informing me that they had a room ready. Shower was large and bathroom was nice. My only suggestion is to put the fridge near the area with the coffee and tea supplies as I did not notice it until the last day. It hid under the luggage stand. But overall, great people and great room
Stayed 1 night in Jul 2023
Response from SERGI on 21 Jul 2023
Dear guest,We are delighted to see that you give us the best score.Hope you are really enjoyed the hotel during your stage in Barcelona and we will very happy to see you again with us.We want to thank you to give us the advice about the minibar, we gonna take note about this to our manager team.Kind regards,FRONT DESK

10/10 Excellent

Leander

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice and clean hotel in an area of Barcelona that we wanted to see after spending time in another area prior to our stay. Staff was very generous. Close to the efficient subway station they allowed us to get to everywhere we wanted to go to in the city.
Response from SERGI on 21 Jul 2023
Dear guest,We are delighted to see that you give us the best score.Is very important to know the opinion of our customers to see all the points that we can improve as a hotel to make the experience of our guests the best as possible.Hope to see you soon for your next stage in Barcelona.Kind regards,FRONT DESK

8/10 Good

Andrew, Daventry

Travelled with group
Liked: Staff & service
Good location for getting around, many local bars and eating places. Hotel looking a bit aged, our room small with very narrow double bed. Staff great at reception. Fine for a one night stay.
Stayed 1 night in Jun 2023
Response from SERGI on 2 Jul 2023
Dear Mr. Witcomb,We want to thank you to take your time doing the review.If you decide to choose our hotel for your next satge in Barcelona, you will see the changes that we gonna do in all the hotel areas including the rooms with a modern and innovating design to offer your the most comfortable stay as possible.Kind regards,FRONT DESK

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from SERGI on 2 Jul 2023
Dear guest,We want to thank you to take your time to give us the maximum rating in the review.Hope to see you the next time!Kind regards,FRONT DESK

8/10 Good

Angel

Travelled with family
Liked: Cleanliness, property conditions & facilities
we had stayed in the hotel Catalonia across the plaza 2 min walking distance away for a few days with our tour group. They did not have room available for us to extend our bacelona stay, so we booked this one. we just love the location. It is 2 min walk to the airport Shuttle stop located in front of our other hotel. It was a 15 min ride to the hotel from this stop. The hotel lobby is not very big and the staffs are nice. However, they were slow at checking us in. The room is clean, but one of 2 rooms we got were smaller. the room with 2 beds were much bigger than the room with one queen bed. The best quality of this hotel is really the location. It is very close to the Arena shopping center. There is a food court in the under ground level in the shopping center. Also, roof top has many good restaurants.
Stayed 1 night in Jun 2023
Response from SERGI on 2 Jul 2023
Dear guest,Thank you so much to do the review.We appreciate all the comments that you mentioned. That help us to keep growing as a hotel, trying to offer to our guest the best experience as possible during his stage in Barcelona.Kind regards,FRONT DESK

6/10 Okay

Xiaowen

Travelled with family
Disliked: Staff & service
The hotel has convenient transportation, but the service is not very satisfactory. In the guidance and reception of the front desk, correct suggestions were not given. Also, I have already paid the full amount on the website, but the hotel charges an additional fee per person.
Stayed 4 nights in Jun 2023
Response from SERGI on 2 Jul 2023
Dear guest,We regret that we don't give you the right solutions to your requests. Your opinion is very important to us to satisfy our guests and offer a great stay as possible. We take note to be carefully in futur times.The additional charge is a local city tax that is mandatory in all the hotels of Barcelona and it's always a direct payment at the check-in just to let you know.Kind regards,FRONT DESK

10/10 Excellent

Vicki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Car or no car this property is situated in Barcelona so you can walk or take public transit to easily get around the city. It is a very clean property with friendly competent staff. The bar and dining area is clean and well kept. Bar and wait staff are friendly. Breakfast is really good with plenty of options. Dinner was also very good. There are so many options for dining close by but if you’re tired at the end of the day the hotel is a good option.
Stayed 3 nights in Jun 2023
Response from SERGI on 2 Jul 2023
Dear Mrs. Angove,We would like to thank you for your great words about us. We really appreciate it that your stay was likely for you.Hope to see you soon!Best regards,FRONT DESK

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Overall good hotel in great location.
We had a 2 nights stay before our cruise. The location is convenient, close to Metro (subway), you only need to take the Aerobus A1 and its super efficient and took less than 30 mins to get there. Walk 100 meters to the hotel entrance! The staff are friendly and helpful. Breakfast was wonderful and with plenty of choice for both hot and cold dishes Iberia ham, smoke salmon to donuts. The hotel is clean, quiet and well maintaned. The only thing I was not happy was the bed. We had a queen size bed but one side obviusly is lumpy and gave me a back-ache in the morning. The matterss was in bed shape.
Stayed 2 nights in May 2023
Response from SERGI on 2 Jul 2023
Dear guest,We are delightful to see your words of our hotel location, front desk service and breakfast.Offer to the guest our help and the best service as possible it's very important to us to guarantee the best experience to our guest.On the other side, we regret that your bed has not been entirely comfortable. We will change all the rooms in this next months for the change of our property and we gonna check all the mattresses.Wish you a pleasant day and hope to see you really soon!All the best,FRONT DESK

8/10 Good

Tom

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from SERGI on 2 Jul 2023
Dear Mr. Mcgowan,We want to thank your review score. Hope to see you in our hotel if you decide to come back to Barcelona in the future.Kind regards,FRONT DESK

8/10 Good

Dan

Stayed 1 night in May 2023
Response from SERGI on 2 Jul 2023
Dear Mr. Stoyanov,We want to thank you to take your time to give us this score in the review. It's very important to us to know the opinion of our guests to improve our services.Kind regards,FRONT DESK

10/10 Excellent

Qingmei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Front desk staff was very friendly and helpful.
Stayed 3 nights in May 2023
Response from SERGI on 2 Jul 2023
Dear Mr. Zha,We want to thank you to take your time to give us this score in the review. It's very important to us to know the opinion of our guests to improve our services.Kind regards,FRONT DESK

8/10 Good

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel very easy to get to from the airport No 46 stops a few feet away and it’s also close to metro Station 20 min walk from the Olympic Stadium
Stayed 2 nights in Apr 2023

10/10 Excellent

christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The a/c doesn’t work because the switch wasn’t changed out of the winter mode. The noise is loud from the traffic if windows are opened. The breakfast was exactly the same every day very good location near plaza espana
Stayed 3 nights in Apr 2023

10/10 Excellent

Leonid

Stayed 3 nights in Apr 2023

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff. Room was clean and comfortable. Location is close to town but not too far from airport.
Stayed 1 night in Mar 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Laura, Rochester Hills

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Very close to the metro and the express bus to the airport.
Stayed 7 nights in Mar 2023

10/10 Excellent

Carlos Cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant service we had, very friendly staff, very good breakfast, good restaurant food and very clean, everything was spot on.
Stayed 3 nights in Feb 2023
Response from Víctor M. Front Desk on 25 Feb 2023
Hi Carlos.It's great to know you enjoyed your stage with us so much. Thank youi for your review! We always try to give a great service and our staff is always ready to help you anytime. Finally we are happy to know you liked our breakfast, our chef and his team are so glad to know you liked it.See you next time!

8/10 Good

Poon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Elena M - Social Media on 31 Jan 2023
Thank you for sharing your review and for the positive score! We hope to see you soon.

10/10 Excellent

Dexter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you enter the property it smells very nice & very clean. Staff are friendly and helpful. Food is good. Many places to eat near the hotel.Short walk from metro station.The entertainment on Thursday is a bonus.Highly recommended.
Stayed 3 nights in Jan 2023
Response from Elena M - Social Media on 25 Jan 2023
Dear Dexter,Thank you so much for such a lovely review and for sharing your experience with us! We are more than pleased to know that you really enjoyed your stay and that we did our best to make you feel comfortable and at home while visiting Barcelona.We look forward to seeing you very soon.Kind regards

10/10 Excellent

Nyaisisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, staff is very polite and effective! Definitely would come back to this hotel!
Response from Julian Javier Matzen on 8 Jan 2023
Dear Nyaisisa,We thank you very much for this evaluation. We are glad that you enjoyed your stay with us and comments like yours make us work every day to improve and give our guests an exceptional service. We hope to see you back soon.Happy New Year!Sincerely,

10/10 Excellent

HASSAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Excellent staff .quick check-in and out
Response from Julian Javier Matzen on 8 Jan 2023
Dear Mr. Hassan, We thank you very much for this evaluation. We are glad that you enjoyed your stay with us and comments like yours make us work every day to improve and give our guests an exceptional service. We hope to see you back soon.Happy New Year!Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was very impressive.
Stayed 1 night in Dec 2022
Response from Elena M - Social Media on 2 Jan 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and especially our buffet breakfast!We will be looking forward to seeing you very soon.Sincerely

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Elena M - Social Media on 2 Jan 2023
Hola Anna,¡Te agradecemos mucho esta valoración!Esperamos volver a verte.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Elena Mata - Social Media on 22 Dec 2022
¡Te agradecemos mucho esta valoración! Esperamos volver a verte.

10/10 Excellent

Mary

Stayed 1 night in Dec 2022