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Reviews of Ruskovets Resort & Thermal SPA

4 out of 5
Ruskovets Resort & Thermal SPA
1, Neznaen Voin Str., Dobrinishte, Bansko

Reviews

9.4

Exceptional

Rating 10 - Excellent. 24 out of 33 reviews" "
Rating 8 - Good. 7 out of 33 reviews" "
Rating 6 - Okay. 2 out of 33 reviews" "
Rating 4 - Poor. 0 out of 33 reviews" "
Rating 2 - Terrible. 0 out of 33 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

petre

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property house. Save and easy parking.
Stayed 2 nights in Feb 2024
Response from Ruskovets Resort Team on 5 Feb 2024
Dear Guest, Thank you very much for your wonderful review! We would be glad to be your host again in the future! Sincerely,

8/10 Good

Nikolas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is great , nice rooms, clean, warm. 4th stay here.
Stayed 3 nights in Mar 2022
Response from Rositsa Hadzhieva on 10 Mar 2022
Dear guest, Thank you for your positive review! We are very delighted to see you are satisfied with your stay at Ruskovets Resort & Thermal SPA! Please feel very welcome to be our guests in the future again, we would love to see you soon! Sincerely,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a very nive place to stay
Stayed 3 nights in Feb 2021
Response from Rositsa Hadzhieva on 15 Feb 2021
Thanks for staying with us. We appreciate your feedback

6/10 Okay

ELISAVETA

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Paskova
We rent a villa. Throughout the villa, all the rooms have cobwebs everywhere - stairs, corners, windows
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2020

10/10 Excellent

Nikolas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Second time there. Check in and check out is easy. Nice breakfast. We went for ski in Bansko, 7-10min by car from gondola. The rooms are big and clean. Breakfast is very good. Spa is nice after a day of skiing. Will stay again next year.
Stayed 2 nights in Feb 2020
Response from Viktor Tymchenko, General Manager on 4 Mar 2020
Dear Nikolas, Thank you very much for your kind words and positive evaluation! We are glad to know that our guests feel wonderful in Ruskovets Resort. Your great feedback gives us one more reason to strive at catering to our guests the best way we can . Welcome again as our dear guest! Kind regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent and I will definetly come back.
Stayed 6 nights in Feb 2020
Response from Ruskovets Resort Team on 24 Feb 2020
Dear guest, Thank you for your positive review! We are very delighted to see you are satisfied with your stay at Ruskovets Resort & Thermal SPA! Please feel very welcome to be our guests in the future again, we would love to see you soon! Sincerely,

10/10 Excellent

NAIRA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Viktor Tymchenko, General Manager on 23 Feb 2020
Dear Naira, Thank you very much for staying with us and for your nice review! We would be glad to welcoming you again as our guest in the future! Sincerely,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The views were stunning, the spa facilities were excellent.
Stayed 3 nights in Feb 2020
Response from Viktor Tymchenko, General Manager on 7 Feb 2020
Dear Guest, Thank you very much for staying with us and for your nice review! We would be glad to welcoming you again as our guest in the future! Sincerely,

10/10 Excellent

Georgi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed 1 night in Nov 2019
Response from Elena Teneva, Reservations Manager on 2 Dec 2019
Dear Georgi, Thank you very much for staying with us and for your excellent review! We would be glad to welcoming you again as our guest in the future! Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Viktor Tymchenko General manager on 3 Oct 2019
Dear Guest, Thank you very much for your review! We will look forward to welcome you again as our dear guest! Kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SPA was really nice with hot mineral water , big and nice room
Stayed 2 nights in Aug 2019
Response from Viktor Tymchenko, General Manager on 3 Oct 2019
Dear Guest, Thank you very much for your wonderful review! We would be glad to be your host again in the future! Sincerely,

10/10 Excellent

Georgi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Georgi Gashev
This is an amazing place. Clean, quiet, excellent service,amazing views . I will go there again for sure.
Stayed 3 nights in Jul 2019
Response from Viktor Tymchenko General Manager on 29 Jul 2019
Dear Mr. Gashev, Thank you very much for your kind words and assessement! We are glad to know that our guests feel wonderfull in Ruskovets Resort. Your positive opinion gives us one more reason to be better. Welcome again as our dear guest! Kind regards, Viktor Tymchenko General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Viktor Tymchenko, General Manager on 13 May 2019
Dear Guest, Thank you very much for reviewing our hotel! We are so glad to find that you have spent a great time with us and would be happy to welcome you back again! Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Viktor Tymchenko, General Manager on 25 Mar 2019
Dear guest, Thank you for your positive review! We are very delighted to see you are satisfied with your stay at Ruskovets Resort & Thermal SPA! Please feel very welcome to be our guests in the future again, we would love to see you soon! Sincerely,

10/10 Excellent

Nikolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will visit again
The place was great. Easy check in. We booked the big room with mountain view. It was clean and new. Covered parking space outside of the room was provided. The staff was very friendly and helpful.
Stayed 2 nights in Mar 2019
Response from Viktor Tymchenko, General Manager on 12 Mar 2019
Dear Nikolas, Thank you for taking the time to evaluate our service! We are glad to read that you have enjoyed your time at Ruskovets Resort and we hope to welcome you back soon for another pleasant stay! Sincerely,

10/10 Excellent

Cornel, Bucharest, RO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities, clean facilities, enjoyable atmosphere. Location is a little remote, 5 km from Bansko ski center but this is great when you want to avoid the hustle and bustle from Bansko. Did not use the ski shuttle service because we used our own car so cannot comment on that. Overall a great experience.
Stayed 7 nights in Feb 2019
Response from Viktor Tymchenko, General Manager on 6 Mar 2019
Dear Cornel, It was a pleasure having you as our guest! I am glad to read that you found the hotel's atmosphere enjoyable and appreciated the cleanliness and the amenities. We hope to welcome you back to the hotel in the future for another great experience! Kind Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Very nice vila, however cleanliness not perfect (we found a used towel on the kitchen table when we arrived). The Spa is very nice. Good breakfast, good restaurants. Overall, we had a very pleasant stay and we would do it again.
Stayed 5 nights in Feb 2019
Response from Viktor Tymchenko General Manager on 27 Feb 2019
Dear Guest, Thank you very much for taking the time to review our hotel! We are delighted to learn you enjoyed our SPA, breakfast and restaurants! We are sorry to hear that the cleanliness was not entirely in line with your expectations! Your points are well taken and it will be passed along to the team! Thanks again for your valuable feedback. We would be pleased to welcoming you back again! Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

Craig

Absolutely brilliant, huge room, amazing spa, friendly staff, quality breakfast and quiet location. No negatives
Stayed 2 nights in Nov 2018
Response from Kind Regards, Viiktor Tymchenko General Manager on 5 Dec 2018
Dear Mr. Craig, Thank you very much for providing us with your comments. It is a real delight to see your stay at Ruskovets Resort & Thermal SPA was such a positive experience and we hope to be your host again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Dear Traveler, thank you very much for your review! Larisa Kudelskaya Marketing&Sales Department Ruskovets Resort

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Unpolite staff speccialy at reception
Nice hotel,not very much clean room,unpolite receptionist,small spa area

10/10 Excellent

Seher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasent stay. Thank you for everything
Stayed 4 nights in Jan 2024
Response from Ruskovets Resort Team on 29 Jan 2024
Dear guest, Thank you for your positive review! We are very delighted to see you are satisfied with your stay at Ruskovets Resort & Thermal SPA! Please feel very welcome to be our guests in the future again, we would love to see you soon! Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles perfekt
perfekter Resort zur Erholung, tolle 3 etagen villa, Parkpöatz vor der Tür, Frühstücksbuffet super. Kinder hatten auch ihren Spass, Thermalpool, jjacoozi, Silberwasser, Kindernereich mit Betreuung, alles super, kommen gerne wieder. Reitmöglichkeit daneben.
Stayed 3 nights in Oct 2023
Response from Ruskovets Resort Team on 13 Nov 2023
Dear guest, Thank you for your positive review! We are delighted to see you are satisfied with your stay at Ruskovets Resort & Thermal SPA! Please feel very welcome to be our guest in the future again, we would love to see you soon! Sincerely,

10/10 Excellent

Markku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr Gut!
Stayed 4 nights in Mar 2023
Response from Ruskovets Resort Team on 27 Mar 2023
Dear guest, Thank you for your positive review! We are very delighted to see you are satisfied with your stay at Ruskovets Resort & Thermal SPA! Please feel very welcome to be our guests in the future again, we would love to see you soon! Sincerely,

10/10 Excellent

Beyhan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Güzel bir deneyimdi
Temizlik, yiyecek ve hizmet olarak hiçbir eksik yoktu. Tek sıkıntı kaldığımız villanın mutfak bölümünden koku geliyordu ve aynı yerde bulunan oturma alanı bölümü ısınmada güçlük çekiyordu. Yanımızda çocuk olmasaydı bu da bir sorun olmazdı. Odaların ısınmasında ise bir sorun yaşamadık gayet sıcaktı. Kayak merkezine de oldukça yakın. Tekrar gitmeye değer.
Stayed 3 nights in Jan 2023

10/10 Excellent

Savas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bansko‘ya kayak yapmaya gittik, sadece 6-7 km uzakta gongolaya. En fazla on dakika sürüyor. Aracınız yoksa da telaşa gerek yok otelin ücretsiz shuttle servisi var. Biz villada kaldık, 2 ayrı oda, bir salon mutfak ve içi ağaç dolu şömine bizi bekliyordu. Villa harikaydı, otel müthiş, kahvaltı harika ve SPA özellikle dış mekandaki termal jakuzi harika. Bir daha gitsen yine orada kalırım kesinlikle
Stayed 4 nights in Jan 2020
Response from Viktor Tymchenko, General Manager on 7 Feb 2020
Dear Savas, Thank you for providing us with your comments. It is a real delight to see your stay at Ruskovets Resort was such a positive experience and we hope to be your host again in the near future! Sincerely,

10/10 Excellent

Giorgos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Very good services ,very spacious villas with all the amenities. Free transport to the lifts and the city. Free use of the pools and the jakuzzi .Family friendly. We will definitely come back next year .
Stayed 2 nights in Jan 2020
Response from Viktor Tymchenko, General Manager on 7 Feb 2020
Dear Giorgos, Thank you very much for staying with us and for your excellent review! We would be glad to welcoming you again as our guest in the future! Sincerely,

10/10 Excellent

Dimitris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Ruskovets Resort Team on 9 Jan 2019
Dear Dimitris, It was a pleasure having you as our guest! We would like to thank you for taking the time to evaluate our service and hope to welcome you back soon for another memorable stay! Kind Regards,

8/10 Good

Alexander, Sofia, Bulgaria

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Great atmosphere, but not clean enough
The hotel is very nicely designed, the room was modern and comfortable. The location is also great - very close to Bansko, but not in the middle of the chaos. Small, but very good SPA. Disappointing was that the room was not cleaned well. There were small rests of food all over the floor in several rooms. This happens sometimes, but then it should be corrected. We called the personal, but they acted very arrogantly and didn't really clean the room. This is unacceptable for such a hotel!
Stayed 2 nights in Jan 2018
Response from Daniela Peeva – Angelova Seles and reservation dep on 19 Feb 2018
Dear, Alexander, Thank you for your feedback! We are really sorry for your disappointment and we are going to improve that particular part of our service. Best regards!

8/10 Good

Vladimir, Munich, Germany

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Nice hotel, but disappointing cleanliness
The hotel is very nicely designed, the room was modern and comfortable. The location is also great - very close to Bansko, but not in the middle of the chaos. Small, but very good SPA. Disappointing was that the room was not cleaned well. There were small rests of food all over the floor in several rooms. This happens sometimes, but then it should be corrected. We called the personal, but they acted very arrogantly and didn't really clean the room. This is unacceptable for such a hotel!
Stayed 2 nights in Jan 2018