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Reviews of Novotel Suites Bangkok Sukhumvit 39 Hotel

4 out of 5
Novotel Suites Bangkok Sukhumvit 39 Hotel
5/9 Soi Phromsri, Sukhumvit Road, Klongton-Nua, Wattana, Bangkok, Bangkok

Reviews

8.0

Very good

Rating 10 - Excellent. 69 out of 173 reviews" "
Rating 8 - Good. 59 out of 173 reviews" "
Rating 6 - Okay. 21 out of 173 reviews" "
Rating 4 - Poor. 13 out of 173 reviews" "
Rating 2 - Terrible. 11 out of 173 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Florencia

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I like this hotel. I just thought this time (second time staying) the cleanliness was not great.
Stayed 2 nights in Mar 2024

4/10 Poor

Gulsaya

Stayed 3 nights in Mar 2024

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly welcoming staff. Comfortable rooms.
Stayed 4 nights in Mar 2024

6/10 Okay

Joycelyn

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room, including bathroom needs to be updated and mold removed. Dead plants on balcony should be removed. Walks in room had splatters of something. No hot water in shower & tub. Breakfast food was okay, very limited. Not refilled or refreshed. The pool needs to be re- tiled. Water level low. Shower area dirty and needs to be updated.
Stayed 3 nights in Mar 2024

6/10 Okay

Joycelyn

Travelled with family
Liked: Staff & service
The building is older. Reminders me of a Best Western or Choice mid- range hotel. Bathroom had mold and needs some updating. Overall clean. Hallways are musty. Breakfast is lacking but convenient. Staff was nice but limited English. Washing machine is old. Pigeons poop on lanai. No where to dry clothes.
Stayed 3 nights in Feb 2024

6/10 Okay

Changlhokhangts

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Service was so good
Stayed 1 night in Jan 2024

4/10 Poor

Asheque

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Decent Stay
Breakfast quite basic Located close to Samitivej Hospital but deep inside 39 street Staff not very good in English compared to other hotels I stayed. Service below average compared to other hotels I stayed in.
Stayed 9 nights in Jan 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Better choices
Pictures are deceiving. Location is difficult to get in and out of. Is within walking distance of Emporium. Rooms are in dire need of updating. Only one English-speaking channel on TV out of 175. Breakfast was good, but dining area is very small. I think there are better choices in Thonglor. Also, would not consider this a luxury hotel as advertised. More like a 2-star.
Stayed 3 nights in Dec 2023

8/10 Good

jomarie

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023

4/10 Poor

CHERIF

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
True reviews
This place needed a lot of touch and cleaning. I wouldn’t been better off in my basement in New York
Stayed 2 nights in Dec 2023

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Brien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was only adequate.
Stayed 2 nights in Feb 2023
Response from Penny on 14 Feb 2023
Dear Mr. Brien,Thank you for taking the time to share your feedback. It is feedback like this that we learn from and use to improve. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better experience.Sincerely,Penapa R.Hotel Operations Manager

8/10 Good

Natalie

Liked: Staff & service, property conditions & facilities
Overall satisfied, recommended for short stay!
Stayed 4 nights in Jan 2023

4/10 Poor

Brett A

Stayed 1 night in Dec 2022

2/10 Terrible

Kamar Ludin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed and carpet have smell and the inner bed frames full of dirts. Breakfast was miserable

10/10 Excellent

Petria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my one week stay very much. It started so well with the warm and welcome from the staff. I did not know the area but the staff helped me find food outlets. The room was large, a nice big tv and well fitted out with appliances

2/10 Terrible

Keith

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Novotel suites DearDear
Dear Dear Probably one of the worse hotels I’ve stayed in. Staff are lovely and supportive. Breakfast lady’s doing there best. But Novotel should be ashamed of there name here. Obviously management don’t care about Acor group being shamed. Probably need replacing to comfortable in my opinion. Toilets and bathrooms are terrible, bedding old Rooms very dated. Old painted furniture. Toilet seats very old and disgusting. Air-con noisy, No safe. Carpets filthy dirty smelly Height restrictions 1.5m going to the rooms on number 8 so very dangerous. All doors slamming all night as the doors are on self closers and cannot be closed quietly. I had to insert sink & bath plugs and block drains in every hole to stop the back flow of of sewer smells coming into the room. They Wanted to move me to the Pullman 30 mins away as the room was overbooked, had to wait until 5pm to check in. But I Wished I did now having stayed in this horrible hotel. The pool is dirty and smells not nice for children or anyone. No towels. Birds all on balconies making noise at sunrise. Lots of bird droppings, horrible. Picture attached. Sorry but it’s the truth in my opinion. Keith
Stayed 1 night in Oct 2022

8/10 Good

Yun Kwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Yun Kwan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, staff & service
Good location in the Sukumvit ski. Many places to eat within walking distance and they provide shuttle service to the EMQuartier mall (BTS station). All the staff members were very professional, helpful and friendly. The room is extra large. *Seems that the hotel does not get the needed attention from Noveltel because I overheard the kitchen buffet area personal complain that the management did not have the funds to cover some supplies and that person had to use their own money to purchase the juices, the sugar, the jams. In addition, the towels are the thinnest and torn towels I have ever encountered in a "top" hotel. The sewer smell in the restroom is prominent if the air-condition is not on. I understand that this hotel is in the heart of BKK and obviously, lots of infrastructure all around but the smell can be a nuisance.
Stayed 24 nights in Aug 2022

2/10 Terrible

Nikita

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It is an extremely old property despite renovation. Breakfast selection is limited, you’ve to select a main course (terribly oily noodles and fried rice) and egg from a menu (not a buffet style). Room is extremely run down, torn bed spread which was unclean, spoilt washing machine and the interior of the room is super dusty. The staff did not bother to change the toilet rug and dared to put the dirty toilet rug back after house keeping. Room air con was faulty. Towels were torn. Swimming pool isn’t well maintained. The hotel provides a tuk tuk service to the nearest mrt station, but this was not told to us when we checked in. The staff even told us to walk to the mrt station which is a about 20-30mins walk from the hotel. Terrible service. For an Accor brand, it is certainly a disgrace for a 4 star hotel. It is more of a Air BNB apartment than hotel. Novotel at Platinum is way more worth the dollar.
Stayed 3 nights in Aug 2022

8/10 Good

JIAH

Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Aug 2022

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Total disappointment
This hotel is not 4-star hotel at all. Old-fashioned with very limited services. No coffee maker or a kettle in the room, no vending machines. Broken furniture in the room and torn bed sheets. The hair dryer was broken. The official check in time is 2 pm. On my arrival at 5 pm the room was not ready. I had to call the hotel.com to resolve the issue. Two grey color heavily used towels were hanging in the bath room. The bottom line, the hotel is 2.5 stars. Do not book.
Stayed 4 nights in Jul 2022

2/10 Terrible

Hyuk, Honolulu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Previous review were all correct.
Stayed 3 nights in Jul 2022

8/10 Good

SWAYAMBHU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 4 nights in Apr 2022

4/10 Poor

Bimal, Burke

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Very deceiving. No Standard as other Novotel. Breakfast fees was taken but no buffet and not clear about its kind . Very dissatisfied.
Stayed 6 nights in Mar 2022

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021
Response from Metropole Residence on 23 Aug 2021
Thank you for stay with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2021
Response from GSA on 6 May 2021
Thank you for your kind support and comment.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central business location
Very well located in the residential area behind Emporium dept store. Convenient dining and close proximity to BTS and Airport train. Walkable neighborhood.
Stayed 1 night in Mar 2020
Response from GSA on 10 Mar 2020
Thank you so much for your kind comment! hope to see you again in your next opportunities.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay.
Love everything except: Mediocre water pressure Dining area could be much better. Staff is fantastic. Every single person. Already stayed here three times, will continue.
Stayed 5 nights in Dec 2019
Response from GSA on 28 Dec 2019
Thank you so much for your kind supported us as always. and we are appreciated for your fantastic feedback!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expectation Exceeded!
Noooiiice!!! I chose the 1bdrm suite (instead of studio) after reading comments/reviews of others prior to my trip. After scanning quite a few hotels in Bangkok, I landed on this gem....and it was a good choice indeed! Very refreshing after flight and looong taxi ride (most of it simply stuck in traffic...recommend the train/BTS line from BKK!). Iwas looking for space, modernity, and a balcony. The 1bdrm suite had it! The people at the front desk were very very helpful in contacting airport/airline as one of my bags was left behind. They delivered it to the hotel! ....from BKK! I apologize for not remembering the young man's name, who was instrumental in helping me to recover my bag. He was working that Thursday evening (28 Nov). Thank you much! Special shout out to Ms. Pearry! She was courteous and supportive to my wife. Recommending various places nearby including a very nice restaurant just around the corner. I think it was called At-Ta-Rote. The manager there was really nice as well, giving us the ingredients to certain dishes that were..uuuuhmmm yummy! Lol! Overall a grear stay! In fact, we might not stay there anymore because we enjoyed the room so much we didnt even go out at all on one of the days while there! Lol! FoodPanda played a role in it too! Just too convenient! Lol! Seriously, didn't know what we'd expect but expectation was EXCEEDED! I found no real fault in this hotel stay! Can't wait to go back [gotta make up for that lost day! Jejeje!]
Stayed 2 nights in Nov 2019
Response from Metropole residence 39 Team on 14 Dec 2019
Thank you very much for your feedback! We are appreciate for your kind comment!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms, near to 7-11 / family Mart. 10-15mins walk to BTS. Hotel do provide free tuktuk to the nearest mall every hour. Full amenities in room.
Stayed 1 night in Nov 2019
Response from GSA on 4 Dec 2019
We appreciate for your feedback! and thank you so much for your support as always!

2/10 Terrible

Edgar

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the check out from Hell😒😒😞😞
Stayed 10 nights in Nov 2019
Response from GSA on 19 Nov 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Tarakorn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A bit old and not in great conditions. The access is a bit confusing.
Stayed 1 night in Nov 2019
Response from GSA on 19 Nov 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel, however not a convenient location. Need to depend on tuk tuk service for nearest BTS station (Phrom Pong), and its only available till 7pm.
Stayed 3 nights in Oct 2019
Response from GSA on 19 Nov 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, friendly service, nice pool, comfortable rooms, good location. The breakfast could be greatly improved.
Stayed 5 nights in Oct 2019
Response from GSA on 31 Oct 2019
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Amarbir

Travelled with group
Not American 4-star, below average 3-star
Not American 4-star... I may rate it 3 star. I was in Bangkok for 1 night (10-12 hours), so not sure on location, but it didn't look prime location (small alley type location). Not very clean or welcoming decor (dark and dull instead). Rooms were ok, beds were ok. Towels were very old request change, got similar one again. No other service use, so cannot say. I was with few friends, so it was ok... but will never use this hotel for family
Stayed 1 night in Oct 2019
Response from GSA on 18 Oct 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Francis, Ho Chi Minh

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Bad smell in lobby, had to change our room because of again serious bad smell kin he room they gave us. Poor reception services. Book their Tuk Tuk to go at Samitivej hospital and call 5 minutes prior the time to make sure its all good and they let other people take it and go. Had to run outside to catch it. Room outdated, service poor and I will not recommend this hotel to anyone. I am a frequent flying with multiple airlines and travel a lot. Worst ever.
Stayed 4 nights in Sep 2019
Response from GSA on 2 Oct 2019
First of all, we do apologize to any inconvenience with your staying. we will recondition our service and thank you so much for your comment and we will make it must be better. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from GSA on 19 Aug 2019
Thank you for choosing to stay with Metropole Residence Sukhumvit 39 !

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious. Friendly and responsive staff.
Stayed 3 nights in Jun 2019
Response from GSA on 31 Jul 2019
Your support is greatly appreciated! We are looking forward to see you again next time. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Samer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is perefect has enough space , pool was good service was really good , great location
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden Gem off Soi 39 Sukhumvit
I’ve stayed there 9 times in the last 2 months. Hotel is great, a slightly bigger apartment style with full service. Secure luggage storage and most rooms were quiet. A few units had ACs that were a little aggressive but engineering was able to fix most, only 1 time had requested and received a room change. Very responsive management and super helpful staff. The location is central but not noisy, tuk tuk shuttle to EM Quartiers and BTS Station during peak hours! 10 min by Motorbike Taxi to the water taxi bus straight to Pratunam wholesale district and then to old town. Definitely worthy.
Stayed 1 night in Apr 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good apartment useless pool
Condo was great but pool was a joke it was a paddling pool not a swimming pool. Staff were fantastic ,only drawback is ,it is a long walk in heat to Bts at least 1 km, they do have an hourly tuk tuk shuttle, but you know what they are like when you decide to go you have just missed it.
Stayed 10 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for a nice hotel
Very good value for good quality hotel/residence. Very good room, comfortable bed, kitchen area, nice bathroom.
Stayed 3 nights in Feb 2019
Response from Metropole Residence 39 Management Team on 15 Feb 2019
Dear Faye, Thank you very much for your kind review of our hotel facilities as a delight to hear feedback from our guests. We are all looking forward to welcoming you back soonest.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Metropole Residence - Exellent
Loved it !! Will stay again. Thank you Khun Gadeh - GT.
Stayed 7 nights in Feb 2019
Response from Metropole Residence 39 Management Team on 15 Feb 2019
Dear Patrick, We are very joyful to hear your kind feedback and Khun GT very much appreciates your kind compliments and looking forward to welcoming you back in the near future.