Disappointed with this hotel, expected something much better especially when it carries the name of Novotel.
Breakfast was decent; but it was the same everyday.
Lobby & Concierge area was bland, not welcoming.
Very limited dining options in hotel.
Room amenities were very poor, shower head was broken and leaking; informed the reception staff several times but nothing done.
Room cleaning were poor, did not give new clean towels.
Aircon in room was not cold at all; was controlled automatically, can not adjust manually.
Curtains in the room were spoilt, cannot be drawn closed fully, the morning sun was glaring right at the bed.
Insufficient power points plug in the room, cannot charge multiple devices at same time.
Renovation was done during our stay in the hotel.
Overall disappointed with the hotel, didn’t let my expectations