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Reviews of Canalta Lodge

3.5 out of 5
Canalta Lodge
545 Banff Ave, Banff, AB

Reviews

9.4

Exceptional

Rating 10 - Excellent. 708 out of 1006 reviews" "
Rating 8 - Good. 229 out of 1006 reviews" "
Rating 6 - Okay. 49 out of 1006 reviews" "
Rating 4 - Poor. 13 out of 1006 reviews" "
Rating 2 - Terrible. 7 out of 1006 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yanny

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep up the amazing work! If there was a bigger pool, that would be good to have 😄
Stayed 1 night in May 2024
Response from Front Desk on 9 May 2024
Good afternoon, Thank you Yanny for your review, we hope to welcome you back again soon!Kind regardsCanalta Lodge

10/10 Excellent

Cathy

Liked: Property conditions & facilities
Breakfast was great, rooms were too! A little noisy but what can you do about people!?!
Stayed 6 nights in May 2024
Response from Front Desk on 9 May 2024
Good afternoon, Thank you so much for your review, we're glad you enjoyed your stay and hope to welcome you back again soon!Kind regards, Canalta Lodge

10/10 Excellent

Norm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast and the staff have been great Easy walk to the main attractions
Stayed 1 night in May 2024
Response from Front Desk on 10 May 2024
Good Evening Norm, Thank you for your review, we hope to welcome you back again soon!Kind regards, Canalta Lodge

10/10 Excellent

Juergen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and comfortable. The beds mattress was not as comfortable as hope but ok for one night
Stayed 1 night in May 2024
Response from Front Desk on 10 May 2024
Good Evening Juergen, Thank you so much for your review, we hope to see you again soon! Kind regards, Canalta Lodge

10/10 Excellent

Osama

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely one week stay at Canalta Lodge, and everything went great. Definitely recommend this place for all your Banff needs.
Stayed 7 nights in Apr 2024
Response from Front Desk on 10 May 2024
Good Evening Osama, Thank you so much for your review, we're glad you enjoyed your stay and hope to welcome you back again soon!Kind regards, Canalta Lodge

10/10 Excellent

Khaled

Travelled with family
Liked: Amenities
Clean , convenient parking and breakfast
Stayed 4 nights in May 2024
Response from Front Desk on 10 May 2024
Good Evening Khaled, Thank you so much for your review. We're glad you enjoyed your stay, and hope to welcome you back again soon!Kind regards, Canalta Lodge

10/10 Excellent

In Seon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in May 2024
Response from Canalta Lodge on 6 May 2024
Thank you Seon! we appreciate your feedback.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Canalta Lodge on 5 May 2024
Thank you Brooke!

10/10 Excellent

Seth and Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the outdoor hottubs. Can catch times that it is empty. Also love that they use Rocky Mountain soap.
Stayed 2 nights in Mar 2024
Response from Front Desk on 4 May 2024
Good Morning Seth and Veronica, Thank you for your review!we're glad you enjoyed your stay, we hope to welcome you back again soon!Kinds regards, Canalta Lodge

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms, breakfast, hot tubs, sauna,cold plunge, and staff. Location great, walkable to downtown and close to all amenities. Under ground parking for a small fee Great staff! Very helpful and friendly! Would definitely recommend
Stayed 3 nights in Apr 2024
Response from Front Desk on 4 May 2024
Good Morning Stacy, Thank you for your review!we're glad you enjoyed your stay, we hope to welcome you back again soon!Kinds regards, Canalta Lodge

10/10 Excellent

Claire

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
very nice
Stayed 1 night in May 2024
Response from Canalta Lodge on 3 May 2024
Thank you!

10/10 Excellent

Mariya

Stayed 3 nights in Apr 2024
Response from Canalta Lodge on 3 May 2024
Thank you!

10/10 Excellent

Ony

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk staff, clean rooms, friendly staff, veey responsive, excellent amenities and wonderful breakfast! Miss the pre-COVID prices. Starting to save for my next visit
Stayed 1 night in Apr 2024
Response from Canalta Lodge on 1 May 2024
Hi Ony,Thank you for taking the time to write such a positive review of our hotel. We’re thrilled to hear that you had an enjoyable stay with us and that were able to exceed your expectations. Our team takes great pride in providing exceptional service to all of our guests, and were delighted to see that our efforts were recognized during your stay. Once again, thank you very much for your kind words. We look forward to welcoming you back and serving you in the future. Warm regards, Canalta Lodge Banff

10/10 Excellent

Dayna

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hit tubs and bar tender! Nice and clean with friendly Staff
Stayed 1 night in Apr 2024
Response from Canalta Lodge on 29 Apr 2024
We appreciate your feedback and hope to welcome you back in the future!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy checkin - got complimentary upgrade to a larger room which was nice and spacious. But we were on the road side so the traffic a bit nosy. Breakfast had a good variety and the hotel was clean. Although we didn’t participate, free S’mores in the evening is a fun idea!
Stayed 1 night in Apr 2024
Response from Canalta Lodge on 24 Apr 2024
Hi Angela,Thank you for taking the time to write such a positive review of our hotel. We’re thrilled to hear that you had an enjoyable stay with us and that were able to exceed your expectations. Our team takes great pride in providing exceptional service to all of our guests, and were delighted to see that our efforts were recognized during your stay. Once again, thank you very much for your kind words. We look forward to welcoming you back and serving you in the future. Warm regards, Canalta Lodge Banff

10/10 Excellent

Jesse

Liked: Cleanliness, amenities
Great place to travel
Stayed 1 night in Apr 2024
Response from Canalta Lodge on 24 Apr 2024
Hi Jesse,Thank you for taking the time to leave us a review and for choosing to stay with us at Canalta Lodge Banff, we're overjoyed that your experience here exceeded your expectations, and that our staff took such great care of you. We hope to welcome you again soon! Kind regards, Canalta Lodge Banff

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
I love the breakfast ,very nice hotel.
Stayed 3 nights in Apr 2024
Response from Canalta Lodge on 24 Apr 2024
Hi Lorena,Thank you for taking the time to write such a positive review of our hotel. We’re thrilled to hear that you had an enjoyable stay with us and that were able to exceed your expectations. Our team takes great pride in providing exceptional service to all of our guests, and were delighted to see that our efforts were recognized during your stay. Once again, thank you very much for your kind words. We look forward to welcoming you back and serving you in the future. Warm regards, Canalta Lodge Banff

10/10 Excellent

Duncan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is wonderfully decorated and very modern. Great selection of on-site amenities and excellent food.
Stayed 1 night in Apr 2024
Response from Canalta Lodge on 24 Apr 2024
Hi Duncan,Thank you for taking the time to leave us a review and for choosing to stay with us at Canalta Lodge Banff, we're overjoyed that your experience here exceeded your expectations, and that our staff took such great care of you. We hope to welcome you again soon! Kind regards, Canalta Lodge Banff

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and so thoughtful. Everyone there loved their jobs
Stayed 2 nights in Apr 2024
Response from Canalta Lodge on 24 Apr 2024
Hi Chelsea,Thank you for taking the time to write such a positive review of our hotel. We’re thrilled to hear that you had an enjoyable stay with us and that were able to exceed your expectations. Our team takes great pride in providing exceptional service to all of our guests, and were delighted to see that our efforts were recognized during your stay. Once again, thank you very much for your kind words. We look forward to welcoming you back and serving you in the future. Warm regards, Canalta Lodge Banff

8/10 Good

Laura

Stayed 4 nights in Apr 2024

10/10 Excellent

Leona

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about my stay at Canalta was great. On the night of my check in,(10pm after a long bus ride from Vancouver) my credit card had a problem and the young lady at the desk was patient and kind, while I tried to get it sorted with my bank. Needless to say the bank did not get it sorted tell next morning. I was allowed to check in and pay the bill the next morning. The room was nicely decorated, clean and bed very comfortable. There was a mini fridge, microwave, coffee maker very convenient. The complimentary breakfast was standard (eggs, susages etc etc) plentiful and satisfying. The young man at the desk next morning was pleasant and helpful when I enquired about sightseeing and getting around. The Lodge is close to the town centre. I walked one minute to the bus stop and the bus ride to town is maybe 5-7 min or so. Though small, I loved the hot tub in the courtyard and chose to use it the morning of my departure, and I had it all to my self. I would definitely stay here again and recommend it to anyone looking for a place to stay in Banff. I stayed 2 nights.
Stayed 2 nights in Nov 2023
Response from Canalta Lodge on 24 Apr 2024
Hi Leona,Thank you for taking the time to leave us a review and for choosing to stay with us at Canalta Lodge Banff, we're overjoyed that your experience here exceeded your expectations, and that our staff took such great care of you. We hope to welcome you again soon! Kind regards, Canalta Lodge Banff

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Canalta Lodge on 24 Apr 2024
Hi Anita,Thank you for taking the time to leave us such a fantastic rating and for choosing to stay with us. We are so happy to hear everything met your expectations! We look forward to welcoming you again in the future. Warm Regards, Canalta Lodge Banff

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place
Stayed 2 nights in Apr 2024
Response from Canalta Lodge on 22 Apr 2024
Thank you!

10/10 Excellent

Kiaira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great!
Stayed 1 night in Apr 2024
Response from Canalta Lodge Banff on 20 Apr 2024
Thank you for your feedback!

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Coffee, though was weak
Stayed 5 nights in Apr 2024
Response from Canalta Lodge on 20 Apr 2024
Hello Mario, we appreciate your feedback!

10/10 Excellent

Mary anna

Liked: Cleanliness, staff & service, property conditions & facilities
enjoyed the my stay here! highly recommendable! will be back again
Stayed 1 night in Apr 2024
Response from Canalta Lodge on 20 Apr 2024
Thank you for your feedback!

10/10 Excellent

Glenn, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Would stay again.
Stayed 3 nights in Apr 2024
Response from Canalta Lodge Banff on 14 Apr 2024
Thank you Glenn! we hope to welcome you back again in the future.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was incredible. Would LOVE to come back!!
Stayed 2 nights in Apr 2024
Response from Canalta Lodge Banff on 14 Apr 2024
We appreciate your feedback!

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I stayed one night and really liked the place. The S’mores, hot tubs, cold pool and sauna were great. The morning breakfast was included and was good. Overall we had a great stay with a great view.
Stayed 1 night in Apr 2024
Response from Canalta Lodge on 12 Apr 2024
Hello Justin, thank you for your feedback!

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with friendly staff and beautiful views!
Stayed 2 nights in Apr 2024
Response from Canalta Lodge on 12 Apr 2024
Thank you David, we appreciate your feedback

10/10 Excellent

Maulik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new property - room was road facing so a bit noisy
Stayed 3 nights in Apr 2024
Response from Canalta Lodge on 12 Apr 2024
Thank you for your feedback Maulik

10/10 Excellent

Allison

Stayed 1 night in Apr 2024
Response from Canalta Lodge on 26 Apr 2024
Thank you!

10/10 Excellent

Lynda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Canalta Lodge on 12 Apr 2024
Thank you Lynda

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Canalta Lodge on 11 Apr 2024
Thank you!

10/10 Excellent

Kyle

Stayed 3 nights in Mar 2024
Response from Canalta Lodge on 24 Apr 2024
Hi Kyle,Thank you for taking the time to leave us such a fantastic rating and for choosing to stay with us. We are so happy to hear everything met your expectations! We look forward to welcoming you again in the future. Warm Regards, Canalta Lodge Banff

10/10 Excellent

Kim

Stayed 1 night in Mar 2024
Response from Canalta Lodge on 20 Apr 2024
Thank you!

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was great, nice room and walking distance to everything in Banff
Stayed 1 night in Mar 2024
Response from Canalta Lodge Banff on 27 Mar 2024
Thank you for your feedback! we appreciate it!

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from Canalta Lodge on 25 Mar 2024
Hi Jaclyn,Thank you so much for taking time to give a positive review. We appreciate it. We look forward to welcoming you again soon.

10/10 Excellent

edwin

Liked: Cleanliness, staff & service
Great experienced....
Stayed 1 night in Jan 2024
Response from Canalta Lodge on 22 Mar 2024
We appreciate your feedback!

10/10 Excellent

Lukasz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price nice clean place. Friendly and helpful staff. About 15 min walk to Banff main area. Bus is very close. Will be back.
Stayed 4 nights in Mar 2024
Response from Canalta Lodge on 20 Mar 2024
We appreciate your feedback and we look forward to welcoming you back!

10/10 Excellent

Janessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with friendly environment and staff
Stayed 3 nights in Mar 2024
Response from Canalta Lodge on 20 Mar 2024
Thank you for your feedback we appreciate it!

10/10 Excellent

Egidio

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent, especially Phoebe and her sister . LOL, not her sister but looked soo a liked. I’m so sorry I can’t remember her name. They were very polite and informative .
Stayed 5 nights in Mar 2024
Response from Canalta Lodge on 21 Mar 2024
Thank you for taking the time to write such a positive review of our hotel. We’re thrilled to hear that you had an enjoyable stay with us and that were able to exceed your expectations. Our team takes great pride in providing exceptional service to all of our guests, and were delighted to see that our efforts were recognized during your stay.Once again, thank you very much for your kind words. We look forward to welcoming you back and serving you in the future.Warm regards

10/10 Excellent

Roberto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from Canalta Lodge on 20 Mar 2024
Thank you!

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. It lacked some amenities like shampoo and conditioner. It was meant to be in a dispenser in the shower but we didn’t have one. They gave us bottles instead. The room was very clean. The outdoor space was great. The only complaint was our room was on 1st floor by elevator. Late at night can hear people coming in. There was breakfast included that was pretty decent. An elevated continental. Would recommend staying here.
Stayed 1 night in Mar 2024
Response from Canalta Lodge on 21 Mar 2024
Thank you for sharing your experience at our hotel. We appreciate your honest feedback as it helps us to continuously improve our services

8/10 Good

Melanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was included, the bar and snacks on sight were reasonably priced which was refreshing for a Banff hotel and the board games created a fun feel in the lobby.
Stayed 3 nights in Jan 2024
Response from Canalta Lodge on 15 Mar 2024
Hello Melanie, Thank you for taking the time to write such a positive review of our hotel. We’re thrilled to hear that you had an enjoyable stay with us.Kind Regards

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, downtown very walkable. Clean rooms, fair breakfast and very helpful staff. Great Stay would recommend!!
Stayed 3 nights in Mar 2024
Response from Canalta Lodge on 15 Mar 2024
Hello Wendy! Thank you for taking the time to write such a positive review of our hotel. We’re thrilled to hear that you had an enjoyable stay with us and that were able to exceed your expectations. Our team takes great pride in providing exceptional service to all of our guests, and were delighted to see that our efforts were recognized during your stay.Once again, thank you very much for your kind words. We look forward to welcoming you back and serving you in the future.Warm regards,

10/10 Excellent

Viviane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Canalta Lodge on 14 Mar 2024
Thank you for your feedback!

8/10 Good

COSTAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Canalta Lodge on 14 Mar 2024
Thank you for your feedback!

10/10 Excellent

Sean

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, responsive and present. Great concept for Nordic spa, excellent breakfast that came with room, overall great experience
Stayed 4 nights in Feb 2024
Response from Canalta Lodge on 5 Mar 2024
Hi Sean,Thank you so much for your positive feedback. We hope to welcoming you again. We really appreciate your review.

10/10 Excellent

Thomas

Stayed 1 night in Mar 2024
Response from Canalta Lodge on 24 Mar 2024
Thank you for your feeedback!