Standard Apartment, 3 Bedrooms | Private kitchen | Fridge, microwave, stovetop, coffee/tea maker

Reviews of Takapuna Motor Lodge

3 out of 5
Takapuna Motor Lodge
28 Taharoto Road, Auckland

Reviews

6.8
Rating 10 - Excellent. 93 out of 463 reviews" "
Rating 8 - Good. 135 out of 463 reviews" "
Rating 6 - Okay. 110 out of 463 reviews" "
Rating 4 - Poor. 79 out of 463 reviews" "
Rating 2 - Terrible. 46 out of 463 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeanette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good ill book in there if im in that area again
Stayed 1 night in Mar 2024

2/10 Terrible

Uraiwan

Business traveller
Liked: Cleanliness
Bed was hard and uncomfortable, random dirty wig in one of the drawers…? Tv remote broken and tv didn’t work. Reception was interesting
Stayed 1 night in Feb 2024

8/10 Good

Jongsuk

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Dean Peter

Business traveller
Liked: Amenities
Fair rate and convenient, for what I needed - a bed for the night.
Stayed 1 night in Feb 2024

8/10 Good

Nicola

Liked: Cleanliness, property conditions & facilities
Comfortable and clean, had everything we needed for our short stay.
Stayed 3 nights in Feb 2024

6/10 Okay

Anthea

Travelled with family
Disliked: Cleanliness, staff & service
Nothing really stood out for me. We were glad to have a place to stay the two days. They definitely have a bug problem not sure if they fumigate regularly, but overall our stay was avarage.
Stayed 2 nights in Jan 2024

4/10 Poor

Achim

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Reception closed despite official opening hours. They forgot to prepare the sofa bed. We had to phone someone to bring the necessary bed linen and reposition the whole sofa and do everything ourselves. One of the towels was dirty. Place was generally quite noisy
Stayed 2 nights in Jan 2024

2/10 Terrible

Shicane

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely terrible experience. Customer service was awful. We had phoned to check in the day before as requested by the receptionist when we booked well in advance, but were told not to bother and to call when we arrived and someone would come find us as no front desk. We called when arrived, got told to wait in our car, waited well over 20 minutes, no one ever came, so we eventually went for a look around and managed to find a guy who was supposed to give us our key, he could hardly speak a word of English and there was a woman remotely controlling his computer to process payments and access to our room, telling him what to say over the phone. Then we got told we have to pay an extra $100 fee which we were not advised about. Room was pretty bad, toilet didn’t flush and water pressure was terrible, floors were sticky and greasy. The guy who gave us the key told us check out was at 11am, then next morning at 9:50 am two ladies were knocking loudly on our door calling ‘are you checked out yet?’ ‘You need to check out so we can clean’ so we quickly finished packing up and left, but were very frustrated with the terrible service. The ladies were walking along banging on all the doors at that time in the morning and had the cleaning trolleys by the door waiting to come in. We emailed to get our bond back but had no response or payment until a few days later (we’d been told it would be processed the day we checked out) Horrible experience and waste of money, Do not recommend.
Stayed 1 night in Dec 2023

2/10 Terrible

Shaun

Stayed 2 nights in Jan 2024

2/10 Terrible

Roberta

Disliked: Staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Britney

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2024

8/10 Good

Allan

Stayed 1 night in Dec 2023

6/10 Okay

Julia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Amber

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Bryce

Travelled with family and small children
Disliked: Cleanliness, amenities
Upon self check in, we found the room we were given, only had bedding for 3 guests, when we had booked for 4. Called the ph number and they quickly transferred us to a different room. New room had been cleaned and turned over at some point, but obviously hadnt been checked in awhile, as had to walk through cobwebs everywhere. Was also dead sandflys in the bathroom sink, cupboard shelves, and on the beds. Not the nicest thing to find in a room really. Room was tidy other than that and reasonably spacious for our family, but walking through cobwebs, especially for the kids, was pretty gross. Should probably inspect rooms before checking people into them. Wont be back again.
Stayed 2 nights in Dec 2023

4/10 Poor

Shane

Disliked: Property conditions & facilities
Stayed 5 nights in Dec 2023

6/10 Okay

Henry

Travelled with partner
Liked: Cleanliness
Roller blind in kitchen jammed in rolled up position, until I removed the blind & untangled the chain. Water on the floor from what may be a leak in the shower plumbing. Needs URGENT attention. Plant at the front area of the carpark needs cutting back from the parking area. Outside room #7
Stayed 1 night in Dec 2023

6/10 Okay

Robert

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
For the price it was ok. But the first room I was given still had some guests stuff in so they clearly had not left. It was sorted fairly promptly and I was given a new room. The place was mostly clean but old and in poor repair and there seemed to be people mulling around outside and chatting and playing music after midnight. Not suitable for a business stay. Ok for a short family stopover or boys weekend beds. But nothing particularly good about the place.
Stayed 1 night in Nov 2023

6/10 Okay

Anne-Marie

Business traveller
Average hotel
Stayed 1 night in Nov 2023

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Nov 2023

6/10 Okay

Ruth

Stayed 1 night in Oct 2023

4/10 Poor

Joe

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Michael

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The wifi was very weak and we had to replace the batteries in the remote control
Stayed 1 night in Sep 2023

8/10 Good

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy for both motorway, hospital and takapuna town centre.
Stayed 1 night in Oct 2023

2/10 Terrible

Aquila

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a room at this place for 5 nights. The worst stays I've ever had not only was the service bad but there were ants in the kitchen on the table, the bedding was ripped and never changed. while I was there with my 2 kids, I couldn't vacuum after ourselves cause there was none in our room I paid a cleaning fee for nothing tried to get in touch with them about multiple things that needed fixing cause it was a safety hazard. Bins weren't empty for the last 2days we were there. Then when I got a hold of them on the phone they asked me if I was from work and income like what are you for real right now I booked this room is that why we didn't get our room cleaned or fix. The spa OUT OF ORDER The playground just two swings DO NOT USE The laundry is ALWAYS BEING USED The pool OUT OF ORDER NO RECEPTION PERSON THERE EVER
Stayed 5 nights in Sep 2023

8/10 Good

Brent

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Clean, comfortable, handy to venue we needed to be attending.
Stayed 2 nights in Sep 2023

4/10 Poor

Jorge

Stayed 2 nights in Sep 2023

2/10 Terrible

Ronald

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We tried to get into the motel with my reservation but no one came to open the motel office for any service. This was 11:30 pm on Sept.10 we had traveled 6hrs to get there. We are senior citizens and continued with our journey but stopped some time later and slept in the car which was very uncomfortable. Pathetic service for tourists.
Stayed 1 night in Sep 2023

4/10 Poor

Frederick

Disliked: Staff & service, property conditions & facilities
Poor Service, Disappointing
Good location but Motel doesn't have a reception so when something goes wrong no one is there to attend to it. We had a broken bathroom window, missing light bulbs in Bathroom ( 2 ) , bed side ( 1 ) . TV was poor as mainly Christian Channels, no Sky, TV1 or 2. Really disappointing and definitely wont stay there again.
Stayed 5 nights in Sep 2023

6/10 Okay

Joe

Travelled with partner
Liked: Staff & service
Overnight stay prior to a hospital visit. Okay but a bit tired. Quite noisy at times.
Stayed 1 night in Sep 2023

8/10 Good

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
It was un usual to not have a reception for checking in etc but the staff employed rose to the occasion and helped out. I had my elderly mother with me so needed to get into the room for her to use the toilet and i was assisted by cleaner on the premises. Thank you
Stayed 1 night in Aug 2023

2/10 Terrible

Blair

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible, rooms smelt so changed. next room damp, blind missing, mould on the ceiling, terrible condensation. Yuk! We left and stayed elsewhere.
Stayed 3 nights in Aug 2023

4/10 Poor

Kim

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great apartment great place to stay. Close to Takapuna and the hospital.
Stayed 2 nights in Aug 2023

6/10 Okay

Susan

Stayed 1 night in Aug 2023

2/10 Terrible

Glenette

Disliked: Cleanliness, amenities, property conditions & facilities
So hard too get a hold of staff..needed a disability shower and when booking I put it in the weong place. 1st night tv went fo 5 mins then nothing. No Motel paperwork in the room. Couldn't put water in sink for Dishes as the drainer was missing.no paper or pens too leave a note had too use a tissue and my lipstick too tell them I was leaving earlier as I was sick. there was more but I won't be back
Stayed 3 nights in Jul 2023

6/10 Okay

Charon

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Christine

Stayed 1 night in Jul 2023

8/10 Good

Wai Leung

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2023

4/10 Poor

Keira

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

6/10 Okay

Darren

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Arrived at 3.15pm (check in from 2) and they were still cleaning our room and asked us to wait 40min until they've finished. I asked if there was another room for us to use, and after eventually getting through to the manager we got a different room. Room was good and clean, top third of the tv screen was blank, otherwise all okay
Stayed 1 night in Jul 2023

6/10 Okay

Malae

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Jake

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean little place with everything you need. Great location and parking.
Stayed 2 nights in Jul 2023

6/10 Okay

Paddy

Travelled with family
Liked: Cleanliness
The studio we were in was spacious. But TV was not working properly. Had to buy batteries for remote there was nothing to begin with. Hot water to use bath was not hot enough and not running strong enough to fill bath half way. Also it says on the sign spa pool but when I check it looks dirty and not in use. It would be nice if it was working.
Stayed 1 night in Jul 2023

4/10 Poor

Sarah

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty and not clean. Children’s playground was unsafe - swing broke while my child was using it.
Stayed 2 nights in Jul 2023

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
^The property is a budget motel and in this context fits the bill perfectly. It is clean with fresh towels everyday and a separate bathroom and kitchen.
Stayed 7 nights in Jun 2023

10/10 Excellent

Kamal

Stayed 1 night in Jul 2023

2/10 Terrible

Deepak

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023

10/10 Excellent

Gerrit

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, comfortable ,clean and very central.
Stayed 1 night in Jun 2023