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Reviews of Auckland Airport Kiwi Hotel

3 out of 5
Auckland Airport Kiwi Hotel
150 Mckenzie Road, Auckland

Reviews

7.0

Good

Rating 10 - Excellent. 203 out of 1003 reviews" "
Rating 8 - Good. 347 out of 1003 reviews" "
Rating 6 - Okay. 216 out of 1003 reviews" "
Rating 4 - Poor. 123 out of 1003 reviews" "
Rating 2 - Terrible. 114 out of 1003 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nicoli

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy.
Stayed 1 night in Mar 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Night manager was great at check in. Conveniently located near the airport with free transportation.
Stayed 1 night in Apr 2024

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Murray

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have the property and rooms looking great.....staff also professional Can't think of any thing that needs improvement Rooms good value for the price
Stayed 1 night in Apr 2024

6/10 Okay

Johanna

TV and iron needed attention.
Stayed 1 night in Apr 2024

8/10 Good

Kylie

Travelled with family
Liked: Staff & service
The staff were great, very friendly and accommodating. The room itself is where some problems were, like the aircon being so noisy you couldn’t have it on when trying to sleep even though it was really hot and the fan in the bathroom was also incredibly noisy and woke everyone up during the night whenever anyone needed to use the bathroom. The shuttle to the airport was awesome and we were very happy it was included in the booking. The restaurant was also really good with a good variety
Stayed 1 night in Apr 2024
Response from Auckland Airport Kiwi Hotel on 4 Apr 2024
Kia Ora Kylie,Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our Hotel. Your feedback will be forwarded to the respective teams so improvement can be made. In the future, we hope you consider returning and giving us another chance to impress you.Best Regards

8/10 Good

fiona

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Great place, good location
Stayed 3 nights in Mar 2024
Response from Auckland Airport Kiwi Hotel on 27 Mar 2024
Kia Ora Fiona,Thank you for your feedback, your feedback is important for us as it helps us to improve and provide best services to our guests. We are glad that we did not disappoint you with our service and you had a enjoyable stay with us. Looking forward to welcoming you back to our hotel again and you will surely enjoy this time as well.Best Regards

4/10 Poor

Marguerite

Travelled with partner
Disliked: Amenities, property conditions & facilities
We only stayed here because we were flying out the next day and wanted some place near the airport with a free shuttle. Even though the hotel is close, the shuttle makes a loop to other hotels in the area so it will take you between 30 to 40 minutes. Our room was okay, not anything to write home about.There is a certain smell. I think smell comes from the restaurant directly below. The smell was a combination of ethnic food and cleaner. What I found strange was that the doorknobs on all the doors (closet, bathroom, and front) were very low. Even the sink was very low. And I'm a short person. The hair dryer also had a crack so when you're using it, it sucks your hair and may possibly burn your hair. I forgot to mention it to the front desk. Customers should be aware that the hotel is renovating the entire first floor rooms and is therefore not accessible for anyone who cannot use stairs.
Stayed 1 night in Mar 2024
Response from Auckland Airport Kiwi Hotel on 27 Mar 2024
Kia Ora Marguerite,Thank you for your review. We appreciate that you took the time to share your recent experience; however, we do find it very distressing. Our primary goal is always to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams so improvement can be made. In the future, we hope you consider returning and giving us another chance to impress you.Best Regards

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly, restaurant food, room comfortable and transport to airport smooth.
Stayed 1 night in Feb 2024
Response from Auckland Airport Kiwi Hotel on 15 Mar 2024
Kia Ora Nancy,Thank you for your feedback. We are glad that you has a excellent stay with us. Please do consider us again and give us ome more chance to make your stay with us enjoyable.Best Regards

6/10 Okay

Anna

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Auckland Airport Kiwi Hotel on 15 Mar 2024
Kia Ora Anna,Thank you for your feedback, we appriciate you taking out time for giving us your valuable feedback. Each feedback helps us to improve more and provide best services to our guests. In the future, we hope you consider returning and giving us another chance to impress you.Best Regards

2/10 Terrible

Kaylee

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked and prepayed for a room with a queen bed and a twin bed and had emailed with the hotel prior to our stay and made arrangements for a baby crib to be put in our room. When we arrived we were given a room with only a queen bed. We asked the front desk staff to fix the issue and they were short and said they were fully booked and there was nothing they could do about the issue. I then asked about getting a baby crib and they told me they do not have any!! I asked them for 2 more towels and they told me they could only bring me one extra. The hotel was also not the cleanest and it was not a good overall experience there. Would not reccomend!
Stayed 1 night in Mar 2024
Response from Auckland Airport Kiwi Hotel on 15 Mar 2024
Kia Ora Kaylee,Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our Hotel. We apologize for the inconvience caused during your stay with us. Your feedback will be forwarded to the respective teams so improvement can be made. In the future, we hope you consider returning and giving us another chance to impress you.Best Regards

2/10 Terrible

Margaret

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible place
Stayed 1 night in Jan 2024
Response from Auckland Airport Kiwi Hotel on 23 Feb 2024
Kia Ora Margaret,Thank you so much for taking out time to give us your feedback, your feedback matters and helps us to improve and provide best services to our guests, looking forward to welcoming you again to our hotel. Best Regards

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and accommodating. The room was nice and clean
Stayed 1 night in Feb 2024
Response from Auckland Airport Kiwi Hotel on 12 Feb 2024
Kia Ora Allan,Kia Ora,Thank you for your time and effort that you took out to give us your feedback. The feedback you provide is valuable to us, and it is pleasing to know that you enjoyed you stay with us. We look forward to welcoming you again to our Hotel.Best Regards,

4/10 Poor

Leah

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
We didn’t love staying here. There was no milk provided for tea. When we dined in the in-house restaurant our food wasn’t cooked properly. No soap provided in shower (there was body lotion) Staff were very friendly and efficient but didn’t love the facilities.
Stayed 1 night in Feb 2024
Response from Auckland Airport Kiwi Hotel on 12 Feb 2024
Kia Ora Leah,Thank you for taking your time out and providing us with your feedback. It’s a disappointment that you have not enjoyed your stay with us, and we are sorry that you didn’t receive what you expected. This is not how we are; we are very particular when it comes to our guest needs, the issue that you arise has been passed to the relevant team incharge and is currently being reviewed. Looking forward to welcoming you again to our Hotel and we promise you won’t be disappointed this time.Best Regards,

4/10 Poor

Maureen

Disliked: Cleanliness, amenities, property conditions & facilities
The room door knob was about ready to fall off. The bathroom reeked of urine like there was no pee traps on the drains. The floors in the bathroom were greasy afraid to take my shoes off. Carpets in the corridor was not clean. Bed was clean and comfortable.
Stayed 3 nights in Feb 2024
Response from Auckland Airport Kiwi Hotel on 12 Feb 2024
Kia Ora Maureen,Thank you for taking your time out and giving us your feedback, your feedback is important to us. It’s a disappointment that you did not enjoy your stay with us, and we apologize for your experience with us, we have passed this issue to our housekeeping team, and we are currently reviewing the matter. That’s not what we are; we are very particular about cleanliness; guests need is our priority. Looking forward to welcoming you to our hotel again we surely guarantee that you won’t be disappointed this time. Best Regards

6/10 Okay

Tracy

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Air conditioner barely worked, burned out lightbulbs, no hand towels, internet didn't work. The front desk people were very nice and stored our bags for us.
Stayed 1 night in Feb 2024
Response from Auckland Airport Kiwi Hotel on 7 Feb 2024
Dear TracyGreetings of the Day!Thank you for sharing your feedback, please note that your feedback is very important to us and we will surely take all necessary steps to ensure all the above points are taken care of. We apologize for the inconvenience caused to you during your stay. We ensure we will hard towards making your next stay flawless.We look forward to serve you during your next visit to Auckland.Thanks

8/10 Good

MICHELLE

Liked: Staff & service
Staff accomodated a room change due to a strong carpet odor
Stayed 1 night in Feb 2024
Response from Auckland Airport Kiwi Hotel on 9 Feb 2024
Dear MichelleGreetings of the Day!Thank you for sharing your feedback. We apologize for the inconvenience caused. The above concern has been escalated to the concerned department. We would like to ensure that you have a better and a more comfortable stay in your next visit.ThanksWarm Regards

6/10 Okay

Andries

Restaurant food was terrible
Stayed 2 nights in Jan 2024
Response from Auckland Airport Kiwi Hotel on 7 Feb 2024
Dear AndriesGreetings of the Day!Thanks for sharing your feedback, your feedback is very important to us. We apologize for the inconvenience you had to face at the Restaurant. We have shared your feedback with the Food and Beverage Team and would like to update you that we will definitely take measures and all necessary steps to ensure you enjoy your next stay and the next meal at Auckland Airport Kiwi Hotel.ThanksWarm regards

4/10 Poor

Camryn

Travelled with group
Disliked: Amenities, property conditions & facilities
Would not recommend this place to anyone! Funny smells, very dirty, felt gross the whole time. The service was amazing, however- the staff was very friendly and accomodating.
Stayed 1 night in Jan 2024
Response from Auckland Airport Kiwi Hotel on 9 Feb 2024
Dear CamrynGreetings of the Day!Thanks for sharing your feedback. We are extremely sorry for the inconvenience caused during your stay. We have escalated your complaint to the concerned department and would like to ensure you that the same will be taken up in a serious manner. We would like to ensure you that you will have a better and a more comfortable stay in your next visit.ThanksWarm Regards

6/10 Okay

Tavita

Stayed 2 nights in Jan 2024
Response from Auckland Airport Kiwi Hotel on 23 Mar 2024
Dear GuestGreetings of the Day!Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. We look forward to welcome you for your next visit and we will work hard and ensure that you have a better experience the next time around.ThanksWarm RegardsTeam

6/10 Okay

Jason, Wellington

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Auckland Airport Kiwi Hotel on 12 Feb 2024
Kia Ora Jason,Thank you for your valuable feedback. Your feedback is important for us as it helps us to grow and provide best services to our guests. We look forward to welcoming you back to our Hotel and we would like to assure you that you won't be disappointed with our service.Best Regards,

8/10 Good

John

Liked: Property conditions & facilities
It was alright.
Stayed 3 nights in Jan 2024
Response from Auckland Airport Kiwi Hotel on 31 Jan 2024
Dear JohnGreetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Huge room and bathroom and lots of areas had been refurnished recently. Some areas still need some work but it is great value for money and the staff are excellent!
Stayed 1 night in Jan 2024
Response from Auckland Airport Kiwi Hotel on 6 Feb 2024
Dear JoGreetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day!

8/10 Good

Jan

Liked: Cleanliness, staff & service
Clean and tidy room and the staff was very friendly.
Stayed 1 night in Jan 2024
Response from Auckland Airport Kiwi Hotel on 31 Jan 2024
Dear JanGreetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day

8/10 Good

ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Auckland Airport Kiwi Hotel on 31 Jan 2024
Dear KenGreetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day

2/10 Terrible

Louis

Stayed 1 night in Jan 2024
Response from Auckland Airport Kiwi Hotel on 12 Feb 2024
Kia Ora Louis,Thank you for your feedback, every feedback is important for us as it helps us to grow. It's a disappointment that you did not have a pleasant stay with us, we apologies for the inconvenience caused during your stay. We would be glad if we could get a chance to welcome you back to our hotel and we promise to make sure you'll have a great stay with us this time.Best Regards,

8/10 Good

Wendy

Stayed 1 night in Jan 2024
Response from Auckland Airport Kiwi Hotel on 31 Jan 2024
Dear WendyGreetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day

8/10 Good

Barry and Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient for drop off at airport. Clean and spacious room at a very good price. We dined in the restaurant...the food was great. An itemised receipt would have good. Staff helpful and attentive. Nice surroundings. We'll definitely stay again.
Stayed 1 night in Jan 2024
Response from Auckland Airport Kiwi Hotel on 6 Feb 2024
Dear GuestThanks for your feedback. We are glad that you had a pleasant stay with us. We look forward to serve you in your next visit and ensure that the next stay is even better than this one.ThanksWarm Regards

2/10 Terrible

Jamie

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Check in went smooth, got to the room… put the key in to unlock the door. Key got stuck inside the door had to Jimmy it out. Can get passed that. We then walk into the room to lay our stuff down. We go to check on the “rain shower” as described in the description for the room, the bathroom door wasn’t secured to the door properly so the door handle was loose and more difficult to turn. There was in fact no “rain shower” and just a standard shower head. We also notice the tap was dripping. Tightened the tap as much as we could and couldn’t stop it from dripping, I then naturally needed to use the toilet as I’d come off the plane not long ago… I lift the seat up and it’s broken and not secured to the toilet. To top it off there is no internet. However the bed was comfortable. I did address the staff about my issues and came to the conclusion that we would check out early and get a refund for the second night as the rooms condition wasn’t fit for purpose.
Stayed 2 nights in Jan 2024
Response from Auckland Airport Kiwi Hotel on 12 Feb 2024
Kia Ora Jamie,Thank you for sharing your recent experience of Auckland Airport Kiwi Hotel. We are disappointed that your time with us was not positive and I can assure you it is not the usual standard on which we pride ourselves. Guests need are our priority, we look forward that every guest that comes to our hotel checks out with good experience and good memories. We have passed this issue to our maintenance team and the matter is currently being reviewed. Looking forward to welcoming you to our hotel again and it’s for sure you won’t be disappointed this time.Best Regards,

6/10 Okay

Brittany

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Auckland Airport Kiwi Hotel on 31 Jan 2024
Greetings of the Day!Thank you for your feedback. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day

8/10 Good

Poumulinuku

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Auckland Airport Kiwi Hotel on 31 Jan 2024
Dear GuestGreetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day

10/10 Excellent

Carolynne

Liked: Amenities, property conditions & facilities
Staff extremely helpful. Room lovely and clean and bed very comfortable.
Stayed 1 night in Jan 2024
Response from Auckland Airport Kiwi Hotel on 31 Jan 2024
Dear CarolynneGreetings of the Day!Thank you for your feedback. We are glad you enjoyed your stay with us at Auckland Airport Kiwi Hotel, the entire team works really hard to ensure that guests have a comfortable stay. We look forward to welcome you for your next visit.ThanksHave a good day

8/10 Good

Ulrich

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Auckland Airport Kiwi Hotel on 31 Jan 2024
Dear UlrichGreetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day

10/10 Excellent

Atelaite

Travelled with family
Liked: Amenities
It’s very beautiful I like the room so nice and clean
Stayed 1 night in Jan 2024
Response from Auckland Airport Kiwi Hotel on 31 Jan 2024
Dear GuestGreetings of the Day!Thank you for your feedback. We are glad you enjoyed your stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit.ThanksHave a good day

6/10 Okay

Jeremy

Liked: Staff & service
Disliked: Cleanliness
The children in the restaurant was frozen in the middle when I went to eat it, it was taken back then cooked through, this could be very dangerous with getting food poisoning
Stayed 1 night in Dec 2023
Response from Auckland Airport Kiwi Hotel on 12 Feb 2024
Kia Ora Jeremy,Thank you for your feedback, we apologies for the inconvenience caused, we have passed this issue to the restaurant team and they have reviewed the issue you raised. Guest satisfaction and safety is our first priority. We look forward to welcoming you back to our Hotel and Restaurant once again and we assure you that you won't be disappointed this time.Best Regards,

10/10 Excellent

Moragh

Liked: Amenities
Very clean, staff very helpful but looks a bit tired
Stayed 1 night in Jan 2024
Response from Auckland Airport Kiwi Hotel on 7 Feb 2024
Dear MoraghGreetings of the Day!Thank you for sharing your feedback. We are delighted that you had a pleasant and comfortable stay with us. We have noted your concern, please be noted that the wellbeing of our staff is one of our utmost priorities. Thanks for sharing your concern, be assured the same will be taken care of. We look forward to welcome you for your next stay.ThanksThanks

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Auckland Airport Kiwi Hotel on 31 Jan 2024
Dear JudithGreetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have even a better experience during your next visit.ThanksHave a good day

6/10 Okay

Debra

Liked: Staff & service
Good price at $95 or so, but a few niggles. Was not offered a wifi password at check in, and could not find Sky on the tv at all. Lovely crisp linen and good air conditioning. A very bright light at night right outside my room which lit it up despite the two blinds. Was not given cutlery or napkin at dinner, and a can of coke was $5 in the restaurant, but $3 in the vending machine just outside the door. The wedges are plain with sour cream. An option with cheese and bacon as well would be better. The oil in the fryer might also need to be changed as the wedges had that taste. Great free bus service to the airport and very friendly staff. Room very clean and bed very comfortable. The gardens outside were messy but it looks like they are being renovated.
Stayed 1 night in Jan 2024
Response from Auckland Airport Kiwi Hotel on 12 Feb 2024
Kia Ora Debra,Thank you for your feedback. We do apologize that your experience with us was not at the standard that we aim to provide all our guests. We will pass on your feedback to the relevant departments, and we hope to get an opportunity to remedy this for you sometime in the future.Best Regards.

8/10 Good

Dinesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Auckland Airport Kiwi Hotel on 31 Jan 2024
Dear DineshGreetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day

8/10 Good

Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Auckland Airport Kiwi Hotel on 31 Jan 2024
Dear DouglasGreetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and airport transfers from the motel accessible and easy to use. Enjoyed my stay.
Stayed 1 night in Dec 2023
Response from Auckland Airport Kiwi Hotel on 31 Jan 2024
Dear FrancisGreetings of the Day!Thank you for your feedback. We are glad you enjoyed your stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit.ThanksHave a good day

8/10 Good

Gailene and Brian and

Very clean
Stayed 1 night in Dec 2023
Response from Auckland Airport Kiwi Hotel on 31 Jan 2024
Dear GuestThank you for sharing your feedback. We look forward to your next visit and we will ensure you have a better experience and stay during the next stay.ThanksWarm Regards

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, property conditions & facilities
While the beds were comfortable and everything was clean there was no plug, only a chain for one,for the hand basin. No body wash in the shower so we had to ask for it to be refilled and it was done. We brought a universal plug ourselves at a hardware shop.. When towels were changed no bathmat was provided. We stayed 3 nights and it is really the little things that helps make an easy stay.
Stayed 3 nights in Dec 2023
Response from Auckland Airport Kiwi Hotel on 31 Jan 2024
Dear MargaretThanks for your feedback. We aplologize for the inconvenience caused. We will surely work towards providing a better service and will look forward to serve you again during your next visit. We will ensure that you have a better stay and experience next time around.Have a good Day!Warm RegardsTeam

2/10 Terrible

Parminder

Stayed 1 night in Dec 2023
Response from Auckland Airport Kiwi Hotel on 31 Jan 2024
Dear ParminderThanks for your feedback. We hope to serve you again during your next visit. We will ensure that you have a better stay and experience next time around.Have a good Day!Warm RegardsTeam

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Neat and tidy
Stayed 1 night in Dec 2023
Response from Auckland Airport Kiwi Hotel on 1 Jan 2024
Dear MaryThanks for sharing your feedback. We are glad you had a pleasant stay with us. We look forward to welcome you in your next visit.ThanksWarm Regards

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the process of being renovated and though at the moment it doesn't have the usual standard seen in some VR Hotels the rooms are much bigger, bathroom bigger and the staff are lovely. The surrounding area is suburba but close to the airport, only 20-30 mins to Newmarket and there is parking. We stayed a week for a $100 per night - so great value.
Stayed 6 nights in Dec 2023
Response from Auckland Airport Kiwi Hotel on 12 Feb 2024
Kia Ora Antonio,Thank you for your feedback, your feedback is valuable to us as it helps us to grow and provide best services to our guest. We apologies for the inconvenience caused during your stay. Looking forward to welcoming you back to our hotel and we assure you'll enjoy your stay this time.Best Regards,

10/10 Excellent

Deborah

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Auckland Airport Kiwi Hotel on 1 Jan 2024
Dear GuestThanks for sharing your feedback. We are glad you had a pleasant stay with us. We look forward to welcome you in your next visit.ThanksWarm Regards

6/10 Okay

Colin

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Auckland Airport Kiwi Hotel on 31 Jan 2024
Dear ColinThanks for your feedback. We hope to serve you again during your next visit. We will ensure that you have a better stay and experience next time around.Have a good Day!Warm Regards

4/10 Poor

Safiyyah

Stayed 1 night in Dec 2023
Response from Auckland Airport Kiwi Hotel on 12 Feb 2024
Kia Ora Safiyyah,Thank you for your feedback. It's a disappointment that you did not enjoy your stay with us, our apologies for the inconvenience caused during your stay. We would like to welcome you back to our Hotel and we assure you that you won't leave the Hotel disappointed this time.Best Regards,