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"We arrived to Hyatt regency hakone and were immediately escorted in and were told they were waiting for us. From that moment on, it was nothing but first class treatment from the entire staff. It was an incredible experience and the staff experience alone should make people run here in droves!! It sadly rained (4.5 inches in one day alone) while we were there but the staff was always helpful with information, alternative advice, and wonderful smiles. Would definitely recommend as they went above and beyond. "

"This by far has been my favorite of 5 hotels I’ve stayed in throughout my trip to Japan. It’s an awesome location, there is so much to see and do around the hotel and the station is very convenient to get to other parts of Tokyo. The room itself had a spectacular view of the bay and Ferris wheel - it was SO PRETTY at sunrise. I loved the balcony off the room and the huge bathrooms that were also stocked with so many amenities and great large size skincare products! I also LOVED the water carafe and refillable filtered water station by the ice machine - it made getting water so convenient (I drink a ton of water) without having to ask for so many bottles from housekeeping. The bed for me was comfortable as I like a firmer mattress, the pillows were quite hard but I found that to be normal (?) in Japan as many other hotels were the same. But overall, I highly recommend this hotel and would stay again for sure. "

"The staff was very helpful and friendly. We’re very willing to help us with any need even though we don’t speak any Japanese. Overall an amazing stay, very close to a train station, on the water, and pretty close to a lot of attractions. I would recommend to my friends if they come to Yokohama! "

"Its unique, different and has a rustic look. The twin beds were bigger than normal single beds and train station 2-3minute wall"

"The staff was very polite, friendly and helpful. They had someone that could communicate in English to help with the check in. The hotel has plenty of restaurants including a TGI Fridays for those wanting a burger and fries. The 7 Eleven downstairs had plenty to choose from in case you had a late run. The hotel was very clean and the room had a beautiful view to the city. "

"I loved my stay here! Many great photo opportunities nearby, safe area, many restaurants nearby, kind staff, close to the train station! I can’t wait to stay here again!!"