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Reviews of Sheraton Suites Galleria-Atlanta

3.5 out of 5
Sheraton Suites Galleria-Atlanta
2844 Cobb Parkway SE, Atlanta, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 561 out of 1002 reviews" "
Rating 8 - Good. 206 out of 1002 reviews" "
Rating 6 - Okay. 114 out of 1002 reviews" "
Rating 4 - Poor. 58 out of 1002 reviews" "
Rating 2 - Terrible. 63 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Rebekah

Travelled with family and small children
Liked: Cleanliness, staff & service
Response from Emmac on 8 May 2024
Thanks for choosing to stay with us!

10/10 Excellent

Koby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite we stayed in was very spacious and very comfortable.
Stayed 1 night in May 2024
Response from Emmac on 8 May 2024
Thanks for choosing to stay with us!

10/10 Excellent

Crystal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was very refreshing and comfortable. Despite reading prior reviews, I am certain that renovations were completed by the time I arrived. My room felt like home away from home. Everything was immaculately clean and the staff were very friendly, excellent customer service. I would definitely look to this hotel first when I return to the area for a stay.
Stayed 3 nights in Apr 2024
Response from Emmac on 8 May 2024
Thanks for choosing to stay with us! We appreciate your comment.

10/10 Excellent

Mohamed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well organized, hardworking friendly staff.
Stayed 3 nights in May 2024

10/10 Excellent

Imani

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms
Stayed 1 night in May 2024

6/10 Okay

rouzbeh

Business traveller
Liked: Cleanliness, staff & service, amenities
I expected to have a better breakfast ,most of the food are ultra process food and there are very little other options. When I entered my room I smell the cleaning stuff and I had to keep the door open for about an hour.
Stayed 1 night in May 2024

10/10 Excellent

Makeithia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about my stay! The staff was professional and kind and the rooms were clean and amazing!
Stayed 2 nights in Feb 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Emmac on 2 May 2024
Thanks for staying with us.

10/10 Excellent

Yuliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Truist Park and excellent staff. The hotel is updated and is a great value.
Stayed 1 night in Apr 2024
Response from Emmac on 2 May 2024
Thanks for staying with us.

6/10 Okay

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice hotel… were not told that the pool was under maintenance… A little loud if you have a room that faces the freeway Toilet did not work well, very low for newly renovated room.
Stayed 2 nights in Apr 2024
Response from Emmac on 2 May 2024
Thanks for staying with us.

8/10 Good

Sindi

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Emmac on 2 May 2024
Thanks for staying with us.

10/10 Excellent

maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service!!
Stayed 3 nights in Apr 2024
Response from Emmac on 2 May 2024
Thanks for staying with us.

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Emmac on 2 May 2024
Thanks for staying with us.

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking to Truist Park. Also, near the Cumberland Mall. Super clean Hotel and the King Suite was lovely. Dining & Bar area 5 stars. Kiara and Ashur were great! What wonderful stewards!
Stayed 1 night in Apr 2024
Response from Emmac on 2 May 2024
Thanks for your feedback. We appreciate you.

10/10 Excellent

nancy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for our trip
Stayed 3 nights in Apr 2024
Response from Emmac on 2 May 2024
Thanks for your feedback. We appreciate you.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Emmac on 2 May 2024
Thanks for your feedback. We appreciate you.

2/10 Terrible

Dwight

Disliked: Staff & service, property conditions & facilities
Tv didn’t work. Pool under construction. Pull out sofa was not a pull out sofa. No TV in master. Complete joke.
Stayed 1 night in Apr 2024
Response from Emmac on 2 May 2024
Thanks for your feedback. We appreciate you.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff friendliness was over and above any experience we have had in recent memory. The property was very nice and perfect for walking to a Braves game with directions provided at check-in. We reserved a king on Expedia but received 2 full beds instead- although we would have preferred the larger bed, we were still very satisfied with our stay!
Stayed 1 night in Apr 2024
Response from Emmac on 2 May 2024
Thanks for your feedback. We appreciate you.

10/10 Excellent

Lisa, Newark

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and staff was amazing. I would stay here again.
Stayed 2 nights in Apr 2024
Response from Emmac on 2 May 2024
Thanks for your feedback. We appreciate you.

10/10 Excellent

Soranda

Liked: Staff & service, property conditions & facilities
The building is clean and newly updated
Stayed 2 nights in Apr 2024
Response from Emmac on 2 May 2024
Thanks for your feedback. We appreciate you.

10/10 Excellent

Amber

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, updated, safe, able to relax. Friendly staff
Stayed 2 nights in Apr 2024
Response from Emmac on 2 May 2024
Thanks for your feedback. We appreciate you.

10/10 Excellent

Esperanza

Stayed 1 night in Apr 2024

10/10 Excellent

Nan

Liked: Staff & service, property conditions & facilities
Overall good
Stayed 2 nights in Apr 2024
Response from Emmac on 2 May 2024
Thanks for your feedback. We appreciate you.

4/10 Poor

Etienne

Stayed 6 nights in Apr 2024
Response from Emmac on 14 Apr 2024
We apologize for your experience. Do you mind sharing why you rated us a 2? We welcome the opportunity to make it right.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Emmac on 2 May 2024
Thanks for your feedback. We appreciate you.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The condition and cleanliness of the room were exceptional. I have stayed here several times and everything is always very well maintained.
Stayed 1 night in Apr 2024
Response from Emmac on 2 May 2024
Thanks for your feedback. We appreciate you.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Emmac on 2 May 2024
Thanks for your feedback. We appreciate you.

10/10 Excellent

Veronica, lynwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Emmac on 2 May 2024
Thanks for your feedback. We appreciate you.

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Truist Park
Stayed 1 night in Apr 2024
Response from Emmac on 2 May 2024
Thanks for your feedback. We appreciate you.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good place to stay. Nice hotel and convenient to everything. The only negative was the tv in the living room wouldn’t switch channels. We didn’t watch much tv to it wasn’t a big drawback for us. Would recommend this property.
Stayed 2 nights in Apr 2024

8/10 Good

Morad

Liked: Cleanliness
Location is perfect but service a little slow
Stayed 1 night in Apr 2024

10/10 Excellent

Jacqueline

Stayed 2 nights in Apr 2024
Response from Emmac on 2 May 2024
Thanks for your feedback. We appreciate you.

8/10 Good

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was hard as a rock other that everything was great
Stayed 2 nights in Apr 2024

10/10 Excellent

jennifer

Liked: Property conditions & facilities
It was a very enjoyable stay. I was there for baseball games so the proximity to the park was great. Very friendly staff. I had a problem with my shower and they did their best to take care of it.
Stayed 3 nights in Apr 2024
Response from Emmac on 7 Apr 2024
Thank you!

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Truist Park. Reasonably priced. Safe and clean.
Stayed 1 night in Apr 2024
Response from Emmac on 7 Apr 2024
Thanks for choosing to stay with us!

2/10 Terrible

Lawanda

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I had the worst experience of my life...no Air Conditioner for 2 nights. Not TV for 3 nights and no water for 5 hours...and then was told I could not get a refund because I used expedia. And expedia said they would not refund unless Sheraton approved it and.which they did not...just crazy and Im disappointed. And I had a suite...smh
Stayed 3 nights in Mar 2024
Response from Emmac on 7 Apr 2024
I sincerely apologize for your experience. I'm in touch with Expedia regarding your stay.

6/10 Okay

Marleen

Travelled with family
Liked: Cleanliness, staff & service
They were having some construction, so there was loud banging noises in the morning and the breakfast was trash
Stayed 3 nights in Mar 2024
Response from Emmac on 7 Apr 2024
I sincerely apologize for your experience, we invite you to return and experience the ambience again, the construction is complete and the breakfast is in the correct location with more variety.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service
Will be better when the new lounge is open.
Stayed 1 night in Mar 2024
Response from Emmac on 7 Apr 2024
You are absolutely correct, please return and experience our new Lounge opening really soon.

2/10 Terrible

Tywanna

Disliked: Cleanliness, amenities, property conditions & facilities
My room was not ready , not fully cleaned so they had to move me to another room , water on the kitchenette only 1 side worked , hair on the toilet, neither rooms was cleaned and ready, I was so disappointed, the swimming pools was under construction…I was so tired , I should’ve elsewhere but was exhausted from my flight, I needed a refund!!!!
Stayed 2 nights in Mar 2024
Response from Emmac on 8 Apr 2024
We apologize for your experience and we have reached out to Expedia regarding your stay.

8/10 Good

Bianca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lot of construction going on but other wise it was clean and staff was amazing
Stayed 3 nights in Mar 2024
Response from Emmac on 7 Apr 2024
Thank you!

10/10 Excellent

venise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff goes above and beyond, for their guests, very friendly. The rooms are clean and perfect. I will definitely stay at the Sheraton again!!
Stayed 3 nights in Mar 2024
Response from Emmac on 7 Apr 2024
Thank you!

6/10 Okay

Stephanie

Travelled with family, Travelled with family and small children
Disliked: Amenities
I made my reservation through Expedia so I was unaware that they’re in the middle of major renovation construction on every floor as well as the pool area until we arrived. After a long car ride with small kids we just wanted to let them swim a bit to get their energy out so we could all get some well needed sleep before getting back on the road.
Stayed 1 night in Mar 2024
Response from Emmac on 2 May 2024
Thanks for your feedback. We appreciate you.

4/10 Poor

Keyanna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Emmac on 8 Apr 2024
Thanks for staying with us.

6/10 Okay

Jason

Stayed 3 nights in Mar 2024
Response from Emmac on 2 May 2024
Thanks for your feedback. We appreciate you.

6/10 Okay

michael

Travelled with partner
Liked: Cleanliness
Despite the building being renovated that saying i expected better Room with king bed i reserved not available I was given a room on a high floor at my request Got into room and main TV was not working. It had to be reprogrammed Also phone was not working. maintenance was unable to fix it I guess they thuoght i didn't need one
Stayed 1 night in Mar 2024
Response from Emmac on 8 May 2024
Thanks for choosing to stay with us! We appreciate your comment and will investigate further.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay! Everything was great!
Stayed 2 nights in Mar 2024
Response from Emmac on 7 Apr 2024
Thank you!

6/10 Okay

daborah

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024