Indoor pool, a heated pool, pool loungers

Reviews of Courtland Grand Hotel, Trademark Collection by Wyndham

4 out of 5
Courtland Grand Hotel, Trademark Collection by Wyndham
165 Courtland Street NE, Atlanta, GA

Reviews

7.4

Good

Rating 10 - Excellent. 1134 out of 2889 reviews" "
Rating 8 - Good. 616 out of 2889 reviews" "
Rating 6 - Okay. 418 out of 2889 reviews" "
Rating 4 - Poor. 307 out of 2889 reviews" "
Rating 2 - Terrible. 414 out of 2889 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Ryan

Travelled with family and small children
Liked: Cleanliness
Basic hotel nothing to be excited about. Pool was covered to be able to enjoy year round but to many unattended children throwing a ball and splashing my young children and even once striking my one year old in my wife’s arms. Hotel staff walked by and didn’t seem to mind so we just left the pool area. Check in was slow just to find out room wasn’t ready had to wait til after designated check in time. Manager was not concerned with my displeasure of waiting for room after 14 hour drive
Stayed 4 nights in Mar 2024

2/10 Terrible

Chris

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Booked and paid for 2 x queen bed room but on arrival, the check in desk told me that they had allocated all of those rooms. They had one room with one bed in it - the hotel check in staff were not interested at all, the service was extremely poor, should have been refunded in full
Stayed 1 night in Mar 2024

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a awesome stay and loved the hotel pool inside
Stayed 3 nights in Mar 2024

6/10 Okay

Laura

Travelled with family, Travelled with family and small children
Liked: Amenities
Valet did not know how to cut my push button car off and stalled my battery out by leaving the ignition on overnight. They also did not help at all with luggage upon arrival. They did comp my nightly valet rate of $45. But I didn’t mind paying if service was good.
Stayed 1 night in Mar 2024

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Mar 2024

10/10 Excellent

Trey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend
Stayed 2 nights in Mar 2024

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean. Heated pool was wonderful
Stayed 1 night in Mar 2024

2/10 Terrible

Dustin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience in a hotel ever. Bed was uncomfortable. Air conditioner did not work. Neighbors were noisy. To many unnecessary fees. Long wait for the valet services. 0/10 would not recommend
Stayed 1 night in Mar 2024

2/10 Terrible

Paul

Business traveller
Disliked: Property conditions & facilities
By far the most noisy hotel I have ever stayed at in 40 years of travel.
Stayed 2 nights in Mar 2024

2/10 Terrible

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel. The only thing is the room had a strong smokers smell even though it is a non smoking hotel.
Stayed 1 night in Mar 2024

4/10 Poor

Tykerria

Travelled with partner
Extremely too noisy !! Didn’t get any sleep, children running around at 2-3am . Cleaning staff was also very loud.
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Liked: Staff & service, property conditions & facilities
They were accommodating parking is expensive
Stayed 2 nights in Mar 2024

6/10 Okay

Jefferson

Liked: Cleanliness
Stayed 4 nights in Mar 2024

2/10 Terrible

Tamia

Stayed 3 nights in Mar 2024

4/10 Poor

Sharita

Disliked: Staff & service, property conditions & facilities
My car window got broken out
Stayed 4 nights in Mar 2024

10/10 Excellent

Don

Stayed 2 nights in Mar 2024

2/10 Terrible

Ashley

Travelled with partner
Disliked: Amenities, property conditions & facilities
Valet was horrible
Stayed 2 nights in Mar 2024

10/10 Excellent

Sallie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious very clean polite staff.
Stayed 2 nights in Mar 2024

4/10 Poor

Kyra

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The air didn’t work.
Stayed 2 nights in Mar 2024

2/10 Terrible

Noah

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
not only was the area terrible. i was charged twice for my stay even after i had checked out, i would never reccomend this place to anyone
Stayed 2 nights in Mar 2024

10/10 Excellent

Chicana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was absolutely perfect from check in wIth VALET M”J TO HOTEL CHECK IN WITH ALBERT AND I SPOKE WITH MARIEL . ALL EXCELLENT CUSTOMER SERVICE. I couldn’t have stayed at a better hotel THANK YOU
Stayed 3 nights in Mar 2024

8/10 Good

Curlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Damon

Business traveller
Liked: Cleanliness, property conditions & facilities
No free parking…
Stayed 4 nights in Mar 2024

8/10 Good

Briana

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here is always a pleasure. Only hoping that the valet parking services are improved. Beautiful pool, pet friendly, and clean property.
Stayed 2 nights in Mar 2024

10/10 Excellent

Maria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks love the place.
Stayed 2 nights in Mar 2024

6/10 Okay

Krystal

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Angelia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property has a $25 destination fee that you don’t find out about until you check in and the fee for parking is $45/night.
Stayed 2 nights in Mar 2024
Response from Ricky W on 18 Mar 2024
Actually, when you make the reservation on all platforms it does state there will be an additional fee that are not calculated as well as it states about the 100-damage deposit and that parking will be 45.00 and we are the most affordable in the area. Hope you enjoyed your stay with us.

6/10 Okay

Jason

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
The pics of the property do not match the pics online. Parking is 45 dollars and the valet system is a mess. The valets are all very rude and just mumble and grumble and don’t speak. When we arrived no one’s room was ready. We put a do not disturb sign out but all morning the cleaning staff were slamming doors to clean Will be cancelling my upcoming stay and finding somewhere else.
Stayed 1 night in Mar 2024

2/10 Terrible

Litzy

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
As soon as you get to the property, the traffic to get in is insane ! the valet workers are not organized the cars are just lined up & no one is going up to the cars. when you step out all you smell is marijuana. upon walking into the room, the smell was horrible. it smelled like mold, mildew, the sheets had stains, there was a cockroach crawling on the nightstand. after complaining, they offered to have housekeeping to go to the room but thats pointless. the roach didnt appear that same day , its been there! had housekeeping done their job the 1st time, the sheets wouldnt have been looking like that & lastly how can you not smell that!
Stayed 1 night in Mar 2024
Response from Hotel Management on 19 Mar 2024
Hello Litzy,Thank you for taking a moment to provide feedback from your recent stay with us. We do not take complaints of this nature lightly and utilize the precautionary measures we have in place, whenever such situations arise. This includes having our contracted pest control company, Ecolab, thoroughly treating and inspecting the guestroom(s) reported to us. We apologize for any inconveniences you may have faced due to this as well as the other cleanliness issues you mentioned. We will work with our housekeeping and engineering leadership teams on taking the necessary steps to prevent them from happening again. We appreciate your patronage and hope that you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

8/10 Good

Isias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff itself was excellent, the only thing I didn't like was the poverty and homeless in the downtown area 😞
Stayed 3 nights in Mar 2024

10/10 Excellent

NOBUYUKI

Stayed 1 night in Mar 2024

6/10 Okay

Ramzey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely a bit dated. Wouldn't consider this 4 stars IMO but I realize that's more based on amenities.
Stayed 3 nights in Mar 2024

4/10 Poor

Kristen

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Not what we thought we were going to get. Very old , very out dated as far as the rooms .. very disappointed. For the price we paid, I would have expected more. Never staying there again
Stayed 1 night in Mar 2024

8/10 Good

Tara, Wonder Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Very convenient location to many local attractions and restaurants. The pool area was great! Lots of options in the hotel for food and drinks! We’ll be back!
Stayed 1 night in Mar 2024

8/10 Good

Terrance

Liked: Cleanliness, property conditions & facilities
Errything was nice loved the pool
Stayed 1 night in Mar 2024

2/10 Terrible

Nakiyah

Disliked: Staff & service
Still waiting to hear from the general manager
Stayed 1 night in Mar 2024

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good hotel. I would stay there again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jarvis

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024

8/10 Good

Bulmaro

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was great. Unfortunately there was no housekeeping done for my room. Thankfully i was away all day at conference and i didn't have a mess but it's always nice to come bk to a nice room.
Stayed 2 nights in Mar 2024

2/10 Terrible

OHANNES

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The heat, the phone, the safe did not work. I informed the front desk but nothing was done. So I don't have many good things to say about this place.
Stayed 2 nights in Mar 2024

6/10 Okay

Mukesh

Business traveller
Liked: Cleanliness, staff & service
The location is OK...the property is just worn out and needs refreshed.
Stayed 1 night in Mar 2024

2/10 Terrible

Michelle

Travelled with family
Liked: Cleanliness, amenities
This was the worst the valet was terrible don't know if it was because it was New Year's Eve but took an hour to get your vehicle each night just too congested Only person that was nice was the lady that check me out won't stay there ever
Stayed 2 nights in Dec 2023

10/10 Excellent

Tafadzwa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location area. The rooms were clean , the food wasnt great Went for buffet .
Stayed 2 nights in Mar 2024

2/10 Terrible

Mahily

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024

4/10 Poor

Joe

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated bathroom although more modern one is posted. Trash left overnight outside of room doors. Unexplained charge on debit card. Pool wasn't open on the date of arrival. Restaurant did not provide quality food for the amount paid.
Stayed 2 nights in Mar 2024

4/10 Poor

Marina

Travelled with partner
Liked: Amenities
Disliked: Staff & service
The property was nice and pool area was really cute. Pros: Valet was easy and convenient. The bar was nice and had good music and food and drinks were good. The coffee cafe and convenience area was great. The rooms were nice, clean and the beds were very comfortable. Cons: The biggest issue we ran into was the noise level. I’m 7 months pregnant and even when the baby comes we will still not stay here. It was extremely loud. Now I understand that some noise is to be expected but people were coming and going at all hours of the night. It felt like we were staying at a hostel and could hear conversations next door. When we checked in I asked to be on the quietest floor and was denied. That they were “at capacity”. I’ve traveled for work and leisure. And have never experienced that level of noise. The other issues were minor, only one power connection thing on one side of the bed for our electronics. And one somewhere near the TV. The “destination fee” was unnecessary. Stated they give you 2 water bottles in your room and $10 for food at the hotel and some other perks which we never received. But still charged us the fee so we will not be returning.
Stayed 1 night in Mar 2024