Lobby

Reviews of Hilton Atlanta Airport

4 out of 5
Hilton Atlanta Airport
1031 Virginia Ave, Atlanta, GA

Reviews

7.8

Good

Rating 10 - Excellent. 443 out of 1000 reviews" "
Rating 8 - Good. 243 out of 1000 reviews" "
Rating 6 - Okay. 132 out of 1000 reviews" "
Rating 4 - Poor. 83 out of 1000 reviews" "
Rating 2 - Terrible. 99 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juli, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! Clean facility and room. Professional, courteous, and friendly staff. We used Uber to get around but the concierge by the front door was always willing to help us with transportation. The food in the little market was rather expensive but we worked around that ($11 for a bottle of Fiji water, $8 for juice). I am mold sensitive so it’s always risky for me to travel, but I will definitely stay here again!
Stayed 1 night in Mar 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Access to the airport
Stayed 1 night in Feb 2024

6/10 Okay

Brent

Business traveller
Liked: Cleanliness, staff & service
Pillows were super thick and uncomfortable. I had to sleep with my travel pillow. Desk lamp didn’t work. I had a delivery to front desk and was not notified… For what you get, this hotel is over priced by about $100/night compared to nearby airport hotels.
Stayed 1 night in Feb 2024

10/10 Excellent

TERESA

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Tiffanie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. The staff was very helpful and courteous.
Stayed 1 night in Jan 2024

10/10 Excellent

Terrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

ROBERT

Stayed 1 night in Dec 2023

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
!!!!!!!!!!!!
Convenient for an airport stay! Parking was $10/day to park while we flew to LAX for 5 days! Shuttled over to airport so we didn’t have to park at the airport! Shuttles runs every 30 minutes. Way way way too easy!! The on-site restaurant was yummy too: portions were more than plenty! Bar drinks were great too! We stayed the night before our flight departed which made our stay stress free. It’s a good thing we came early because we experienced a faulty tire which set us back 2 hours.
Stayed 1 night in Dec 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on 20 Dec 2023
Thank you for taking the time to rate our hotel, Susan. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

Faith, Houston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on 20 Dec 2023
Thank you so much for the 5-star rating, Faith! We are delighted to hear that your enjoyed your time with us! We hope to be your host again the next time you are in the Atlanta area.

10/10 Excellent

Amelia

Stayed 1 night in Nov 2023
Response from Hotel Management on 20 Dec 2023
Thank you for this fabulous rating, Amelia! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always the place to stay for Teamsters Local 728
Stayed 1 night in Nov 2023
Response from Hotel Management on 20 Dec 2023
Thank you for sharing your positive experience with us and with your fellow travelers, Richard! We really appreciate all of your feedback and we’re thrilled to have you as an advocate of our hotel. We look forward to hosting you again for your next event, if not before then!

8/10 Good

Katharine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I liked how near it was to the airport
Stayed 1 night in Nov 2023
Response from Hotel Management on 20 Dec 2023
Thank you for taking the time to review our hotel, Katharine. We really appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management on 17 Nov 2023
Thank you for providing such a wonderful rating, Tammy! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep and Fly
Great way to stay the night in Atlanta and catch a shuttle to the airport, knowing your car is safe until you return. Small complaint is that I booked a king and got a queen. Otherwise, all was great.
Stayed 1 night in Nov 2023
Response from Hotel Management on 17 Nov 2023
Thank you for taking a moment to share your experience, John. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We appreciate your feedback immensely and we will take your comments under consideration as we continually work on improving our guest experience. Thank you again for your review, and we look forward to welcoming you back in the future!

8/10 Good

cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slow service dining
Stayed 1 night in Nov 2023
Response from Hotel Management on 10 Nov 2023
Thank you for taking a moment to share your experience from your recent stay with us, Cheryl. We sincerely apologize for the long wait times you endured at our restaurant. We appreciate your feedback immensely and will share it with our food and beverage leadership team to ensure the necessary guidelines are in place to prevent this from happening again. We hope you will consider staying with us again the next time you come to Atlanta.

10/10 Excellent

BRYANT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Management on 1 Nov 2023
Thank you for providing such a wonderful rating, Bryant! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay after a roadtrip across the southeast before getting on a plane. Bonus: it had a nice indoor hot tub!
Stayed 1 night in Oct 2023
Response from Hotel Management on 1 Nov 2023
Thank you for sharing your positive experience with us and with your fellow travelers, Jonathan! We really appreciate all of your feedback and we’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

10/10 Excellent

Luigi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like all of the above
Stayed 1 night in Oct 2023
Response from Hotel Management on 30 Oct 2023
It was a pleasure to welcome you as our guest, Luigi, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and I greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Management on 27 Oct 2023
Thank you so much for your wonderful rating! We’re delighted to know that we went above and beyond in providing you with the best experience possible. Thank you for making us your hotel of choice - we excitedly await your next visit!

6/10 Okay

Judith

Business traveller
Liked: Staff & service, amenities
I was a little disappointed with the condition of the room as the tub was very scratched, the chair at the desk had leather torn off the seat and I found several m&m’s on the floor
Stayed 1 night in Oct 2023
Response from Hotel Management on 25 Oct 2023
Thank you for sharing your concerns over your experience, Judith. We are so sorry to hear that the cleanliness of your guestroom was less than satisfactory and are reviewing your comments in an effort to better our operation. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We appreciate your feedback immensely and I can assure you that we will do everything in our control to rectify your concerns from this recent visit. We hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

8/10 Good

Carmelita

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
The room was comfortable and clean, very near to the airport. I did not like that housekeeping knocked at 8;30, i had just checked in after 2am from a long drive. i also visably had 2 large pieces of luggage and was not offered any assistance with the bags. It was a struggle getting them through the parking area which was being painted.
Stayed 1 night in Oct 2023
Response from Hotel Management on 18 Oct 2023
Thank you for taking the time to share your honest feedback, Carmelita. This level of detail is important for us so we know exactly how we can improve for future experiences. While we are delighted to have welcomed you as our guest, we are saddened to hear that we fell short in delivering the amazing experience our guests have come to expect. We really appreciate the constructive criticism, and will constantly work towards meeting that expectation that we proudly set amongst all our guests. On a more positive note, we are glad to know that you enjoyed our airport location and that you guestroom met your cleanliness standards as well as ours. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit to Atlanta.

10/10 Excellent

Jazzmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Management on 10 Oct 2023
Thank you for providing such a wonderful rating, Jazzmine! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice , clean and friendly
Stayed 1 night in Oct 2023
Response from Hotel Management on 10 Oct 2023
Thank you for the great feedback you have provided, Ariel. Your kind comments regarding our attention to cleanliness are very much appreciated! At our hotel, we take upkeep and cleanliness very seriously, and it is always encouraging to receive such compliments. Thank you again for your review. It would be an honor to host you the next time you are in Atlanta!

8/10 Good

Jose Jorge

Stayed 1 night in Sep 2023
Response from Hotel Management on 10 Oct 2023
Thank you for taking the time to rate our hotel, Jose Jorge. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

Harrison

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When coming back to the Atlanta area I will book with this location. Everything was perfect including the food and drinks.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 27 Sept 2023
Thank you for sharing your experience with us and with your fellow travelers, Harrison! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Katrina D

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the customer service, everyone was so nice but i have one problem with the TV it dont have USA to watch law and order. Other then that it was outstanding.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 15 Sept 2023
Thank you for taking a moment to share your experience, Katrina D. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We appreciate your feedback immensely and we will take your comments under consideration as we continually work to improve our guest experience. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Management on 15 Sept 2023
We truly appreciate you taking the time to share your rating with us, Judith. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Tarisai

Liked: Property conditions & facilities
Great place! Worth the price.
Stayed 1 night in Sep 2023
Response from Hotel Management on 15 Sept 2023
Thank you for sharing your positive experience with us and with your fellow travelers, Tarisai! We really appreciate all of your feedback and we’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean and quiet property. Staff were very professional and friendly. Great location for business or personal travel.
Stayed 1 night in Aug 2023
Response from Hotel Management on 15 Sept 2023
Thank you for sharing your experience with us and with your fellow travelers, Stephanie. We love our fantastic location too, and are happy our dedicated team took such good care of you during your stay! We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
My girlfriend and I go on a girl's trip every year. This year and last year we stayed at this hotel. Hotel is beautiful, food is delicious and we love the staff. We will continue to stay there every time we visit Atlanta.
Stayed 2 nights in Aug 2023
Response from Hotel Management on 15 Sept 2023
Thank you for sharing your experience with us and with your fellow travelers, Debra! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we look forward to welcoming you back for your next girl's trip, if not before then!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Airport Hilton has always been a five star in my opinion; and this weekend proved that I was right.
Stayed 1 night in Aug 2023
Response from Hotel Management on 21 Aug 2023
Thank you for sharing your experience with us and with your fellow travelers, Angela! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Management on 15 Aug 2023
We truly appreciate you taking the time to share your rating with us, Susan. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

John, Smiths

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best Hotel in area
Stayed 1 night in Aug 2023
Response from Hotel Management on 11 Aug 2023
Thank you for sharing your positive experience with us and with your fellow travelers, John! We really appreciate all of your feedback and we’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

6/10 Okay

Carl

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Our floor had flaming hot Cheetos on the floor from the previous guest and there was no body wash in the shower.
Stayed 1 night in Aug 2023
Response from Hotel Management on 8 Aug 2023
Thank you for sharing your concerns over your experience, Carl. We are so sorry to hear that the cleanliness of your guestroom was less than satisfactory and are reviewing your comments in an effort to better our operation. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We appreciate your feedback immensely and I can assure you that we will do everything in our control to rectify your concerns from this recent visit. We hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Management on 8 Aug 2023
Thank you for taking the time to rate our property, Nicole. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

6/10 Okay

MaryAnn

Liked: Cleanliness, property conditions & facilities, room comfort
Nothing stood out as overwhelmingly great, but overall no complaints, other than the restaurant operates only during certain hours (we I get), but grabbing 2 sandwiches and 2 bags of chips was $35 .. is that the new norm? Was only there for one night, so not alot of interaction. Would stay again tho, and plan to!
Stayed 1 night in Aug 2023
Response from Hotel Management on 8 Aug 2023
We greatly value your feedback as our guest, MaryAnn, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback and criticisms will help us improve for your next visit. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience Nice location
Stayed 1 night in Jul 2023
Response from Hotel Management on 2 Aug 2023
Thank you for taking the time to review our hotel, Ruby. We really appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

6/10 Okay

Dana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice stay. Excellent staff at reception (Kelli). I checked out in the morning and returned to pick up my stored luggage a few hours later. I left a brand new computer charger in my hotel room, the room had been cleaned and the charger was gone. I'm very disappointed that it was not turned in.
Stayed 1 night in Jul 2023
Response from Hotel Management on 14 Jul 2023
Thank you for sharing your feedback regarding your recent stay. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience your experience may have caused you. We have addressed this with the appropriate departments and they found a form of an electrical cord turned in on 7/13, rather than a computer charger. If this item belongs to you, please contact the hotel directly and we can assist with getting it back to you in a timely manner. We apologize again for the issues that you encountered and hope that you will allow us another opportunity in the future to demonstrate the high level of service our guests have come to expect from the Hilton Atlanta Airport.

10/10 Excellent

mark, greensboro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel very close to airport. Would stay again without hesitation.
Stayed 1 night in Jun 2023
Response from Hotel Management on 12 Jul 2023
Thank you for taking the time to review our hotel, Mark. We really appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice staff and restaurant had good food and drinks.
Stayed 1 night in Jul 2023
Response from Hotel Management on 12 Jul 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, Amber. We really appreciate all of your feedback. I am delighted to note that you had a pleasant encounter with our staff. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments! I cannot wait to share your kind words with the team. We look forward to welcoming you back to our hotel soon!

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Jul 2023
Response from Hotel Management on 6 Jul 2023
Thank you so much for your 5-star rating, Josephine! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel. The restaurant is awesome.
Stayed 1 night in Jun 2023
Response from Hotel Management on 23 Jun 2023
Thank you for your feedback, Sean. I am delighted to hear that the overall cleanliness of our hotel throughout your stay met your standards, as well as ours and that you enjoyed our restaurant! We look forward to hosting you again in the future.

2/10 Terrible

Michael

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Hotel Management on 22 Jun 2023
Thank you for taking the time to rate our property, Michael. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Management on 21 Jun 2023
Thank you so much for your 5-star rating, Kimberly! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

2/10 Terrible

Samuel

Stayed 3 nights in Jun 2023
Response from Hotel Management on 12 Jul 2023
Thank you for taking the time to share your rating with us, Samuel. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service.
Had to spend the night by the airport bc our connecting flight after a long weekend trip wasn't until the following day. We were pretty tired from a long flight and were greeted with very friendly staff who were tremendously kind and helpful. Deric was awesome and helped us check in and make plans for dinner and checkout the next day. The hotel restaurant is very good and also had great service. We were surprised with the quality of dinner. Room was great as well.
Stayed 1 night in May 2023
Response from Hotel Management on 31 May 2023
Thank you for taking a moment to share your experience, Ryan. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Your kind acknowledgment of the service of our associates is very much appreciated. I cannot wait to share your kind words! We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. I appreciate the feedback that you have shared, and we certainly look forward to your return!

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Management on 31 May 2023
Thank you for this fabulous rating, Miranda! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

James

Liked: Cleanliness
Stayed 1 night in May 2023
Response from Hotel Management on 31 May 2023
Thank you so much for your 5-star rating, James! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.