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Reviews of Extended Stay America Suites Atlanta Alpharetta Rock Mill Rd

2.5 out of 5

Reviews

6.6
Rating 10 - Excellent. 189 out of 750 reviews" "
Rating 8 - Good. 188 out of 750 reviews" "
Rating 6 - Okay. 148 out of 750 reviews" "
Rating 4 - Poor. 106 out of 750 reviews" "
Rating 2 - Terrible. 119 out of 750 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Dexter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice
Stayed 1 night in Mar 2024
Response from Hotel Management on 12 Mar 2024
Dear Dexter, Thank you for choosing Extended Stay America. We appreciate your kind comment and we’ll gladly share your review. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

10/10 Excellent

Nader, CUMMING

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and place to be at
Stayed 1 night in Mar 2024

6/10 Okay

William

Business traveller
Liked: Staff & service
Disliked: Amenities
Fire alarm went off while i was in the shower.
Stayed 1 night in Mar 2024
Response from Hotel Management on 10 Mar 2024
Dear William, Thank you for being our guest and sharing your comments about our hotel. We are sorry for the inconvenience caused by the fire alarm going off and sincerely apologize for the frustration this caused you. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

4/10 Poor

Travis

Business traveller
Disliked: Staff & service
The staff was incompetent and slow. The roaches were terrible. I would not do this again.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 10 Mar 2024
Dear Travis, Thank you for your honest evaluation. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. Moreover, we are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

4/10 Poor

Heather

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Check in process was lengthy and asked for irrelevant personal information such as my employer. A $100 deposit was required in addition to the charges I already paid on Expedia, which was not disclosed until I checked in. I should have listened to the red flags and left when I had the chance before check in. Lobby smelled of marijuana, and elevator and hallways smell strongly of cigarette smoke despite having “all no smoking” suites. Room had a floralish chemical fragrance odor so strong it gave me a headache and made my eyes burn. Facilities were in poor condition - bathroom sink faucet leaking, toilet chipped, cabinets peeling. There was a (presumably used?) diabetic test strip left on the kitchenette floor. No toilet paper was provided in the room. This is the first time I have stayed at an Extended Stay America, and I will avoid this brand of hotels going forward due to my experience during this stay. I actually contemplated leaving and just being out the $80 for the night rather than endure the stay.
Stayed 1 night in Mar 2024
Response from Hotel Management on 3 Mar 2024
Dear Heather, We sincerely apologize for the multiple challenges you faced during your recent stay. Your feedback regarding the check-in process, unpleasant odors, and room conditions is deeply concerning. We understand the impact this had on your experience and are committed to addressing each issue with our team. We assure you that your comments will guide our improvements. Regarding the deposit, we understand your frustration and want to reassure you that this is a standard practice. You should be reimbursed within 14 days of check-out. Your deposit will be refunded, subject to an inspection of the property. Thank you for sharing your insights, and we hope to regain your trust in the future.Sincerely,Hotel Management

10/10 Excellent

Djeddy, Bridgeport

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent
Stayed 1 night in Feb 2024
Response from Hotel Management on 25 Feb 2024
Dear Djeddy, We're thrilled to hear you had an excellent experience with our customer service at Extended Stay America! Providing exceptional service is at the heart of what we do. Your satisfaction is our top priority, and we're delighted we could make your stay memorable. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon!Sincerely,Hotel Management

2/10 Terrible

Tavoris

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service drug addicts running around everywhere no parking rooms where filthy all around experience was terrible
Stayed 1 night in Feb 2024
Response from Hotel Management on 24 Feb 2024
Dear Tavoris, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

2/10 Terrible

Sanket

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place used to be good when I came to US first time before 8 years. Yesterday, the place and room was having smoking smell. The room was very dark and many power outlets were not working.
Stayed 1 night in Jan 2024
Response from Hotel Management on 30 Jan 2024
Dear Sanket, Thank you for selecting us again after such a long time and taking the time to write a review. It is nice knowing you were pleased with the service and had a great time with our responsive team in the past. However, we are sorry for the condition of the room you received this time and will discuss it with our maintenance team for review and action. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

4/10 Poor

Aysha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We got DNR'D for something that we had nothing to do with all because the person that worked at multiple building was jealous and mad because he was sexually harrassing me and my friend.
Stayed 1 night in Jan 2024
Response from Hotel Management on 18 Jan 2024
Dear Aysha, We are sorry for your experience and are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured that we will discuss this situation with our team and reiterate the importance of impeccable customer service and attention to detail. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

10/10 Excellent

Djeddy, Bridgeport

Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Djeddy, Bridgeport

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Press

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk lady with the glasses was very helpful and understanding I'm actually going back again today .id recommend this place to everyone.
Stayed 1 night in Dec 2023

6/10 Okay

priya

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023

4/10 Poor

Liam

Disliked: Staff & service
Could not check in
Listing says check in until 12AM, but closed when I arrived at 11:15 PM. Waste of time.
Stayed 1 night in Oct 2023
Response from Hotel Management on 29 Nov 2023
Dear Liam, We apologize for the inconvenience you experienced with the check-in process. Your feedback is important to us, and we will review our check-in information to ensure accuracy and clarity for future guests. We understand the frustration this situation may have caused and appreciate your patience. If you have further details or specific concerns you'd like us to address, please feel free to share them with us. We value your input and strive to improve our services based on guest experiences. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management

10/10 Excellent

Mellisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Everything was great! Thank you so much
Stayed 6 nights in Nov 2023
Response from Hotel Management on 17 Nov 2023
Dear Mellisa, Thank you for choosing Extended Stay America and sharing your fabulous review! Thank you for letting fellow travelers know about your exceptional experience. It's our pleasure to provide outstanding service and accommodations, and we look forward to welcoming you back for another enjoyable stay in the future. Sincerely,Hotel Management

2/10 Terrible

Payel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was extremely smelly, carpet dirty, there was even a big dead insect in the carpet. We were so tired after checking in at night, that we just sprayed the room and somehow passed the night. The washroom counter, toilet sear was dirty too.. Overall its just the location which is in a mall, is nice, otherwise its too unghygienic and bad
Stayed 1 night in Nov 2023
Response from Hotel Management on 13 Nov 2023
Dear Payel, Please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our housekeeping team, and remedial steps are underway to ensure future guests are not similarly impacted. Thank you again for your candid feedback. We hope you will allow us to make this up to you during your future stay.Sincerely,Hotel Management

6/10 Okay

Kenneth

Liked: Staff & service
Disliked: Cleanliness
The room wasn't as clean as I would've hoped. Hairs in the bathroom, stains on the carpet, the room smelled of possibly lasagna, and the sheets were quite rough. It was suitable for a cheap one night stay, but I doubt I'll choose to stay at an extended stay again after this experience.
Stayed 1 night in Sep 2023
Response from Hotel Management on 23 Sept 2023
Dear Kenneth, We sincerely appreciate your feedback and apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our high standards. Since receiving your feedback, we have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We value your patronage, and we hope to host you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management

4/10 Poor

Amber

Travelled with group
Disliked: Cleanliness, staff & service
The bathroom was absolutely disgusting and the linens were equally so. Desk clerk was not a very pleasant person and overall I will not be going back ever nor will I stay at another hotel with this same name in my future. Thanks!
Stayed 1 night in Sep 2023
Response from Hotel Management on 16 Sept 2023
Dear Amber, Thank you for choosing us. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping to ensure all areas are thoroughly cleaned and inspected. Also, we are sorry if our front desk was not as attentive as they needed to be during your time with us. Allow us to correct this for you on your next visit and also regain your trust.Sincerely,Hotel Management

6/10 Okay

Christina

Stayed 2 nights in Sep 2023

8/10 Good

Brajesh

Stayed 3 nights in Aug 2023

10/10 Excellent

Tamika

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and fresh linen. Hallways are always clean and free from odor and stains. Its very comforting to have a home away from home.
Stayed 1 night in Jul 2023

4/10 Poor

corey, dublin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely rude and trash just sitting in hallway on the way to the room......for the entire stay.
Stayed 1 night in Jul 2023
Response from Hotel Management on 4 Aug 2023
Dear Corey, We sincerely apologize for the disappointing experience you had with us. Thank you for bringing these concerns to our attention so we can address them with the appropriate individuals. We are sorry for the demeanor of our staff and the oversights while servicing our property. We understand your frustration and appreciate your patience during this time. We hope you will consider this an isolated incident and allow us a chance to make it up to you on a future visit.Sincerely, Hotel management

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Extended Stay America property felt safe, it was very peaceful and always quiet. The staff at this location were all very professional and helpful during my stay. Great amenities, and also very clean!
Stayed 5 nights in Jul 2023
Response from Hotel Management on 29 Jul 2023
Dear Samantha, Thank you for posting your kind review of our Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again soon.Sincerely,Hotel Management

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
it sux
Stayed 1 night in Jul 2023
Response from Hotel Management on 27 Jul 2023
Dear Angela, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or our high standards. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely, Hotel Management

10/10 Excellent

Maria

Business traveller
Stayed 1 night in Jul 2023

4/10 Poor

Doris

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Benton

Disliked: Cleanliness
Stayed 1 night in Jul 2023

2/10 Terrible

Mohamed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The place is super dirty (bedbugs) and it stinks everywhere.
Stayed 2 nights in Jun 2023
Response from Hotel Management on 8 Jul 2023
Dear Mohamed, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our room's cleanliness and pest control. Still, your room will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely,Hotel Management

2/10 Terrible

Ervin

Stayed 1 night in Jul 2023

2/10 Terrible

Ulises

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Horrible
It’s just a horrible hotel the front desk agent was unfriendly and just plain rude and nasty attitude.
Stayed 1 night in Jun 2023
Response from Hotel Management on 29 Jun 2023
Dear Ulises, Thank you for your candid feedback about your recent stay with us. First of all, we hope you will accept our deepest apologies for the level of service you received from one of our associates. Our promise to our guests includes a commitment to providing a clean, fresh, and friendly environment. Therefore, we are very sorry that we did not meet these expectations. We take our guest comments seriously and are addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope to have another opportunity to show you this was an isolated incident.Sincerely,Hotel Management

10/10 Excellent

Shineka

Stayed 2 nights in Jun 2023

10/10 Excellent

marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Milford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Kevin

Travelled with group
Stayed 1 night in Aug 2022

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

oumnia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff
Stayed 1 night in Jul 2022

8/10 Good

Genna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience. Checked in promptly - room did have a musty smell to it but not terrible. Not super up to date but served the purpose we needed for a decent price - a night to sleep.
Stayed 1 night in Jul 2022

8/10 Good

Tiffany

Travelled with family
Liked: Staff & service
.
Stayed 2 nights in Jul 2022

2/10 Terrible

Michael

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

2/10 Terrible

Grant

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
If you want to stay in a room that smells like a dive bar then here’s your spot. Smelt so bad and was not clean
Stayed 1 night in May 2022
Response from Hotel Management on 15 May 2022
Grant, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.  We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems.  We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels.   Sincerely, Hotel Management

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Jameson, Marina Del Rey

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This was the sketchiest place I've ever stayed. It's been a long time since I feared for my life at a hotel. First, if you need to call there, good luck. Took me 30 calls over 6 hours to get someone to answer the phone. I got in after midnight on a Tuesday, navigated through the people loitering outside in front (apparently many people LIVE at this hotel), fought through the smoke and weed smell to find nobody at the front desk. Finally a woman came out who was very nice and apologetic, but she seemed to be in housekeeping rather than the front desk person. She immediately asked me if "all of them" are still out front (they were). It seemed like she was nervous about whatever was going on out front. I asked to get to my room so I could sleep, and she got me a key that opened a door, but the inside lock was on, which freaked me out. I went back down and she said "Oh somebody's in there" and proceeded to tell me about problems with the system. She found me another room that was different, but I just wanted to get in ASAP and lock the door, so I was fine with it. The woman who helped me was nice doing her best, as was the front desk woman who eventually showed up at my door and offered a discount, so kudos to them. But the hotel itself is populated with full-time residents who you won't want to surround your self with. There's apparently a reputation for incidents here, and the smoke smell is just nasty.
Stayed 1 night in May 2022
Response from Hotel Management on 6 May 2022
Jameson, we were disheartened to read your review. Please accept our sincere apology for all the problems you stated. You deserved a comfortable and stress-free stay, and we are sorry we were not overall receptive to handling your concerns. We assure you that what you experienced is not acceptable, and we will discuss the specifics immediately. On a positive note, thank you for recognizing the efforts by one of our associates; we are glad you had a pleasant encounter. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management

6/10 Okay

MELFRY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location
Stayed 2 nights in Apr 2022
Response from Hotel Management on 26 Apr 2022
Melfry, thank you for your kind review of Extended Stay America. We are glad our location was convenient to everything you wanted to do on this visit. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management

2/10 Terrible

Mustafa

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, out dated, rusty...not working toilet, rv. No attendance on duty
Stayed 1 night in Apr 2022
Response from Hotel Management on 25 Apr 2022
Mustafa, thank you for choosing to stay at our hotel and sharing your experience. We apologize for the maintenance and cleanliness issues you encountered during your visit with us. We will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management

2/10 Terrible

Rodmina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dirty run down, you walk into the hotel and the roof outside is falling down...terrible
Stayed 3 nights in Apr 2022
Response from Hotel Management on 14 Apr 2022
Rodmina, thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will give us another opportunity to make it up to you. Sincerely, Hotel Management

2/10 Terrible

Angshuman

Stayed 1 night in Mar 2022

10/10 Excellent

Dexter

Liked: Staff & service, amenities, property conditions & facilities
Everything was Great
Stayed 1 night in Mar 2022

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not feel welcome.
At front desk for check-in and was greeted by sign saying “on break, be back in 30 minutes.” I called the hotel operator and a laundry service employee had to check me in. She had to be walked through the process via FaceTime by I guess the guy that was on break. It was very unprofessional. In the room one of the bedspreads was stained, the toilet seat was broken, and sometimes the toilet did not completely fill back up with water after flushing.
Stayed 1 night in Mar 2022
Response from Hotel Management on 23 Mar 2022
Robert, thank you for sharing the specifics of your visit. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We will also share your comments with our team regarding the inconvenience you experienced at the front desk, and rest assured, we will take the necessary steps to ensure we are well-poised to serve you better. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management

10/10 Excellent

Dexter R

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2022