Room, 1 King Bed | In-room safe, desk, iron/ironing board, free cots/infant beds
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Reviews of DoubleTree by Hilton Atlanta Airport

4 out of 5
DoubleTree by Hilton Atlanta Airport
3400 Norman Berry Drive, Atlanta, GA

Reviews

6.8
Rating 10 - Excellent. 315 out of 1004 reviews" "
Rating 8 - Good. 192 out of 1004 reviews" "
Rating 6 - Okay. 154 out of 1004 reviews" "
Rating 4 - Poor. 176 out of 1004 reviews" "
Rating 2 - Terrible. 167 out of 1004 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Erica

Disliked: Staff & service, amenities, property conditions & facilities
No hot water and no offer to make the experience any better! I know it’s not their fault but they have offered to do nothing to improve upon the experience. Also, selected this hotel for the pool and while now there is notice on website that it opens May 1st, there was no notification until arrival that they have yet to open it for the year.
Stayed 1 night in Apr 2024

6/10 Okay

James

Business traveller
Liked: Cleanliness, staff & service
Staff was great, and overall it was a very clean hotel but the pool looked like a swamp, the hotel ran out of soap (thankfully staff went above and beyond by running to the store to get some), the iron didn't work in my room, the sink was spraying water everywhere and there were no towels in the gym (but staff did track some down as well). Don't usually write a response but those were some glaring issues that popped up during my stay.
Stayed 1 night in Apr 2024
Response from DT on 17 Apr 2024
Thanks for your response, any sorry for any and all inconvenience this may have caused

6/10 Okay

Jordon

Travelled with family
Disliked: Amenities, property conditions & facilities
Hotel was run-down and elevator shook while in movement. Staff overall were friendly. Missing some items in the room, trash cans and soap.
Stayed 1 night in Apr 2024
Response from DT on 17 Apr 2024
Thanks! and sorry about any inconvenience!

2/10 Terrible

Jamie

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Rooms don't support a free roller mattress. Expedia has that wrong.
Stayed 1 night in Apr 2024
Response from DT on 16 Apr 2024
sorry for the inconvenience

4/10 Poor

Ozgur

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There is only one employee in the hotel at night. If you need anything you have to go to the reception and pick it up yourself. My room didn’t have hand soap and shower gel.
Stayed 1 night in Apr 2024
Response from DT on 16 Apr 2024
sorry for the inconvenience

6/10 Okay

Shyanne

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from DT on 16 Apr 2024
Thanks

2/10 Terrible

JESSICA, miami

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty no toilet paper in the bathroom. Bathroom vanity broken.
Stayed 1 night in Apr 2024
Response from DT on 11 Apr 2024
sorry for the inconvenience I will have housekeeping look into this

10/10 Excellent

Terence

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from DT on 12 Apr 2024
Thanks!!!!!!

10/10 Excellent

Keiana

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
It was a great experience. The only problem was my toilet seat was broke and there was no one to fix it. So i had to fix it myself. Everything else was fime.
Stayed 1 night in Apr 2024
Response from DT on 9 Apr 2024
Thanks

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was allowed to extend my stay thirty minutes beyond the check out time.
Stayed 1 night in Apr 2024
Response from DT on 5 Apr 2024
Thanks

4/10 Poor

Niimat

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty
Stayed 1 night in Mar 2024
Response from DT on 3 Apr 2024
Thats for letting us know your issues during your stay. Sorry for all inconvenience

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 2 nights in Mar 2024
Response from DT on 2 Apr 2024
thanks so much !

2/10 Terrible

SALEMA

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DT on 1 Apr 2024
thanks for sharing

4/10 Poor

Jonathan

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Shower door broken Sink broken. Some weird gym equipment in the room.. really ? Also no one answers the hotel phone number no matter When you call. Because of the price I knew not to have great expectations.. but come on.. I called maybe 15 times and no one responded to the phone numebr
Stayed 1 night in Mar 2024
Response from DT on 1 Apr 2024
sorry about any inconvenience. this may have caused

4/10 Poor

Dennis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Elevators were in terrible repair. Elevator 2 rumbled and was full of Ghosts of Former guests. The other Elevator one would take you to the 7th floor and leave you to walk down the stairs to the 4th floor . Upon entrance to the elevator on the 4th floor as you set it go to the lower floors it would travel to the 5th floor before taking you to the ground floor.
Stayed 1 night in Mar 2024
Response from DT on 1 Apr 2024
I'm sorry about any and all inconvenience

6/10 Okay

bradford

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stains on carpet. Broken tile in elevator. Bathroom door handle had paint on the chrome. Shower/tub had loose soap chrome holder. Surprised and disappointed by this DoubleTree by Hilton.
Stayed 1 night in Mar 2024
Response from DT on 1 Apr 2024
sorry about any inconvenience. this may have caused

10/10 Excellent

karina

Business traveller
Liked: Amenities, property conditions & facilities
Comfortable beds
Stayed 3 nights in Mar 2024
Response from Ltaylor on 19 Mar 2024
Thank you for your feedback. We look forward to seeing you in the future.

4/10 Poor

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service
Had no hot water at night and in morning. Door handles in room closet falling off. Could hear jets most of the night.
Stayed 1 night in Feb 2024
Response from Ltaylor on 7 Mar 2024
Thank you for taking the time to share your experience about your current stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

6/10 Okay

Jinchao

Business traveller
Disliked: Property conditions & facilities
The worst doubletree I ever had
Stayed 1 night in Feb 2024
Response from Ltaylor on 7 Mar 2024
Thank you for taking the time to share your experience about your current stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Yennifer

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First 15 mins in my room the alarm system goes off for 45 mins. (Someone stated that they were testing it) but I believe they should have announced first that they were going to do a false alarm fire drill instead of after the fact. Second, I’m approached by the front desk assistant, who had mentioned that they had a key lockdown, so she(he) had to reactivate the key. Later finding out that the first Rep didn’t assigned my key to the correct reservation. Stayed at the front desk for about 30-45 mins trying to figure out what happened. Honestly worst experience. They have people working that have no type of common sense and lack professionalism.
Stayed 1 night in Feb 2024
Response from Ltaylor on 22 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.Have a wonderful day.

4/10 Poor

Nichole

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Only 1 elevator working, it started and stopped on random floors while trying to get to your floor. Very slow as well. The hotel was dirty.
Stayed 3 nights in Feb 2024
Response from Ltaylor on 22 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.Have a wonderful day.

6/10 Okay

Family

Travelled with family
The staff was not super helpful. The elevator was very slow and unstable. The lobby had a party happening one night and was very loud so not usable by other guests. The hot water didn't last long in the shower. The area did not have many restaurant options. It was very convenient to the airport
Stayed 2 nights in Feb 2024
Response from Ltaylor on 19 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. Your comments will help us as we continually work to improve our guest experience.Have a wonderful day.

2/10 Terrible

sandra l

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water. Bathroom so bad. The service was terrible 😞.
Stayed 2 nights in Feb 2024
Response from Ltaylor on 19 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

6/10 Okay

ROSE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We called twice for someone to look at commode because it wasn’t flushing properly. No one ever showed up. Also charged me 20.00 at check out for parking!! I wasn’t aware of a parking fee.
Stayed 1 night in Feb 2024
Response from Ltaylor on 19 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 Poor

megan

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I had cold water in my room to shower and employees were not very nice.
Stayed 1 night in Feb 2024
Response from Ltaylor on 14 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Kyana

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
From the outside of the property, it looked clean and well-maintained. However, the elevator on the property didn't work well. It wasn't working properly. If I tried to go to the main floor from my fourth floor, it would take me to the fifth and then to the main floor. Only one elevator was working. There was an updated inspection card for the elevator however, it conflicted with the issues I was having with the elevator as well as other guests. Lastly, no one cleaned our rooms during our entire stay. No housekeeping until the last day. We asked for housekeeping but we were denied. They just gave us the sheets and left the room. I did not enjoy my stay here and I wish it was better.
Stayed 2 nights in Jan 2024
Response from Ltaylor on 2 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred between your housekeeping guest room experience and the lack of customer service. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

8/10 Good

Jim

Stayed 1 night in Jan 2024
Response from DT on 1 Apr 2024
thanks for sharing

6/10 Okay

Juan

Stayed 2 nights in Jan 2024
Response from DT on 1 Apr 2024
thanks for sharing

6/10 Okay

Paula

Stayed 2 nights in Jan 2024
Response from Ltaylor on 1 Feb 2024
Thank you for taking the time for sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 Poor

Ronnie

Stayed 2 nights in Jan 2024
Response from DT on 1 Apr 2024
thanks for sharing

4/10 Poor

Alicia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I had was dirty, light weren’t working and there was no hot water in the bathroom.
Stayed 1 night in Jan 2024
Response from Ltaylor on 1 Feb 2024
Thank you for taking the time for sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Angela

Travelled with family
Disliked: Amenities, property conditions & facilities
This is my worst experience for a Double Tree ever and these are my favorite chains of hotels. The elevator was so janky that it almost closed on us several times during our trips. The bathroom had grime on the floor and walls and the shower head has need of replacing. The water did not get over a specific heat and so the showers were close to cold. I expected far better living arrangements considering Atlanta is one of the largest traveled through airports in the country so why not have the best accommodations. I’ll never stay here again. I GUESS at least the staff seemed nice.
Stayed 2 nights in Jan 2024
Response from Ltaylor on 1 Feb 2024
Thank you for taking the time for sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Jaclyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Advertising food options at hotel that never opened elevator was very sketchy only one worked took forever randomly went to a different floor had to pay extra to park
Stayed 1 night in Jan 2024
Response from Ltaylor on 1 Feb 2024
Thank you for taking the time for sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 Poor

Victor

Stayed 2 nights in Jan 2024
Response from DT on 1 Apr 2024
thanks for sharing

6/10 Okay

Denet

Liked: Staff & service
The front desk staff were very nice, helpful, and courteous. However, the property is not well maintained. The bathroom cabinet loked antique and unkept. The one elevator that worked looked dirty; an empty beer bottle and a wripped menu were left in the elevator for half a day. The hotel entrance is very univiting. I have stayed in several double trees, this particular one dishonor them all.
Stayed 3 nights in Jan 2024
Response from Ltaylor on 23 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred between your housekeeping guest room experience and the lack of customer service. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 Poor

Charles

Travelled with partner
Disliked: Staff & service, amenities
Stayed 1 night in Jan 2024
Response from Ltaylor on 22 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail and I will be looking into each of the issues that occurred between your housekeeping guest room experience and the lack of customer service. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 Poor

ophelia, Houston

Stayed 1 night in Jan 2024
Response from Ltaylor on 12 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Jessica Michelle

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ltaylor on 19 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Aja

Stayed 2 nights in Jan 2024
Response from Ltaylor on 19 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Ayanna

Stayed 2 nights in Jan 2024
Response from Ltaylor on 12 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 Poor

Raymond

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very friendly and knowledgeable front desk staff. The property itself is not reflective of the photographs on the website. There were what appears to be mold/mildew stains in various parts of the room, 1 elevator available and its in dire need of repair, and definitely not what a Diamond or Gold member would expect from a Hilton property in ATL.
Stayed 1 night in Jan 2024
Response from Ltaylor on 17 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail, and I will be looking into each of the issues that occurred between your housekeeping guest room experience and the lack of customer service. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ltaylor on 17 Jan 2024
Thank you for taking the time to share your feedback.

2/10 Terrible

Drew

Stayed 3 nights in Jan 2024
Response from Ltaylor on 17 Jan 2024
I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Stephanie

Disliked: Property conditions & facilities
The staff was cooperative however checked in on Friday didn’t receive no type of room service from housekeepers no wash cloths were available the elevator felt unsafe it overall the staff was understanding
Stayed 3 nights in Jan 2024
Response from Ltaylor on 17 Jan 2024
Thank you for taking the time to sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Maikor j

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst customer service
I booked 2 rooms for 2 nights ( January 12 - January 14) and the night of the 13, around 9:30pm I called the front desk to let them know that my toilet wasn’t working, and the guy said they will send someone to our room. Around 10:30pm I called again and the same guy said that nobody wasn’t able to help us, the maintenance guy will come next day at 8:00AM. So, if I needed the bathroom I will have to use the LOBBY restroom (I’m on the 7th floor with a 2 years old toddler) he was really rude to me. I was very upset at that point, he didn’t even apologize for the inconvenience. Today (January 14th) we checked out and we didn’t even see a maintenance guy… this was the worst hotel experience I’ve ever had. We are from Florida, we were on the city of Atlanta for vacations, and we didn’t had a nice experience with the hotel staff.
Stayed 2 nights in Jan 2024
Response from Ltaylor on 15 Jan 2024
Thank you for taking the time to sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail and I will be looking into each of the issues that occurred between your housekeeping guest room experience and the lack of customer service. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Stephenie

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WARNING! By far the worse experience EVER. I've travel a lot and stayed at dozens of hotels. This is by far the worst. Not a true 4 star hotel. Parking fee is actually $20 per night and is advertised on the Orbitz website as $15, so that needs to be corrected. Booked 2 rooms for 3 nights. When we pulled up, we were stopped by the Valet employee that was smoking a cigar. He was talking to us in the window of our non-smoking rental since he was talking with it sitting on his lip! The first night, no crib available because the front desk didn't know how to get one. Then the elevators went out and we were on the 7th floor! We had to take the service elevator and it was absolutely disgusting to know food and clean lines use that nasty elevator. In one of our rooms, we had to switch because the cold water facet not working, handle just spun in circles and when we pulled out the bed from the couch, there were DIRTY sheets/blanket bundled in it. So we had to swap rooms. Next room toilet stopped flushing, not enough towels, broken ironing board, and no laundry bag. The hair dryer was sticky with human hair stuck to it, yuck! Carpet in the hallways had dead roaches. No ice machine or vending machines on the 7th floor, with wires hanging out the walls. Fitness room was hot, no cable connected, and no equipment cleaning wipes. When we asked to have the linens changed, we were told by housekeeping "no" because they were short staffed and it's a service fee to change them out. Really???
Stayed 3 nights in Jan 2024
Response from Ltaylor on 19 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. I have reviewed your e-mail in detail and I will be looking into each of the issues that occurred. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Christopher

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst double tree I ever stayed in only one elevator work didn’t get clean rags to take a shower I ask 3 time for some clean towels and rags never received them the water really didn’t get hot the staff couldn’t help with any of our needs ever time we ask for something they didn’t have it or couldn’t do it like I said this was the worst double tree I ever stayed in I want ever stay at the location again
Stayed 1 night in Jan 2024
Response from Ltaylor on 15 Jan 2024
Thank you for taking the time to sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail and I will be looking into each of the issues that occurred between your housekeeping guest room experience and the lack of customer service. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

4/10 Poor

Tania

Stayed 1 night in Jan 2024
Response from Ltaylor on 15 Jan 2024
Thank you for taking the time to sharing your experience about your recent stay at our hotel. I have reviewed your e-mail in detail and I will be looking into each of the issues that occurred between your housekeeping guest room experience and the lack of customer service. I sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Sheila, Scottsdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient airport shuttle service. Front desk staff was welcoming and very accommodating. We arrived off of a very early (red-eye) flight and they got us into a room as quickly as they could and made us feel welcome in the lobby area until then.
Stayed 1 night in Jan 2024
Response from Ltaylor on 12 Jan 2024
Thank you for taking the time to share your feedback