Property amenity

Reviews of Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 548 out of 1002 reviews" "
Rating 8 - Good. 262 out of 1002 reviews" "
Rating 6 - Okay. 103 out of 1002 reviews" "
Rating 4 - Poor. 63 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Santi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was okay
Stayed 3 nights in Apr 2024
Response from Jamila on 16 Apr 2024
Thank you for your feedback.

8/10 Good

John D

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and staff helpful. Breakfast was provided but area was real small and food was limited
Stayed 3 nights in Apr 2024
Response from kriz on 14 Apr 2024
Thank you for your feedback. We are currently looking into this issue to ensure a better experience next time. It was a pleasure having you with us. : )

10/10 Excellent

Kathleen, Greensboro

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Super close to biltmore and downtown. Nice location.
Stayed 1 night in Apr 2024
Response from kriz on 14 Apr 2024
Thank you for your feedback. . It was a pleasure having you with us. : )

8/10 Good

Moya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well kept. We would stay here again.
Stayed 2 nights in Apr 2024
Response from Jamila on 13 Apr 2024
Thank you for your lovely feedback. It was a please having you with us. : )

4/10 Poor

Allison

Travelled with family
They put me in an accessible room on the first floor, the bed was terrible. The walls were paper thin. I was awake all night from the noise from the stairwell and the guests above me.
Stayed 3 nights in Mar 2024
Response from Jamila on 13 Apr 2024
Thank you for your feedback. We are currently looking into this issue to ensure a better experience next time. It was a pleasure having you with us. : )

8/10 Good

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jamila on 13 Apr 2024
Thank you for your feedback. It was a please having you with us. : )

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
We had a good stay.
Stayed 4 nights in Apr 2024
Response from Jamila on 13 Apr 2024
Thank you for your feedback. It was a pleasure having you with us. : )

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price
Stayed 2 nights in Apr 2024
Response from Paul Kishan on 8 Apr 2024
Thanks for staying with us

10/10 Excellent

Antonieto

Liked: Property conditions & facilities
near Biltmore estate♥️
Stayed 3 nights in Mar 2024
Response from PK on 8 Apr 2024
Thank you for rating us 5 out of 5. We appreciate you comments and glad you enjoyed our stay.

8/10 Good

tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to downtown Asheville. Clean hotel. Fairly priced
Stayed 2 nights in Mar 2024
Response from Pk on 8 Apr 2024
Thanks. We look forward to seeing you again here soon

10/10 Excellent

April

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was away from the city but close enough to be in it quickly.
Stayed 2 nights in Jan 2024
Response from Paul on 8 Apr 2024
Thanks for staying with us. We are so glad you enjoyed your stay.

4/10 Poor

David, CHATTANOOGA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Noisy, non-relaxing stay. Room was situated under a busy stairwell with no sound dampening, across the hall from a pool - also with no sound dampening. Has potential and looks good on the surface, but we’ll never stay there again.
Stayed 3 nights in Mar 2024
Response from PAul on 8 Apr 2024
We apologize for the inconvenience caused by the noise level.We it make it right for you the next time you stay with us.Thank you for staying with us

8/10 Good

STEVEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THERE REALLY ISN'T ANYTHING UNIQUE ABOUT THE PROPERTY; HOWEVER, THE SHOWER IN THE ROOM IS QUITE WONDERFUL.
Stayed 1 night in Apr 2024
Response from Paul on 8 Apr 2024
I am glad you enjoyed a hot shower. Thanks

6/10 Okay

Heather

Travelled with family and small children, Travelled with group
Disliked: Cleanliness
Rooms not clean or set up with basic necessities.
Stayed 1 night in Mar 2024
Response from Paul on 8 Apr 2024
Heather,We apologize for a not very pleasant experience with your stay. We will use your comments to further train our staff to make our service a top priority

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were soft, it was a little noisy though
Stayed 1 night in Mar 2024
Response from Paul on 8 Apr 2024
Greetings Chrisopher. We are so sorry that the bed you slept on was soft and do apologize for the noise level. We will definitely get you a better room when you next visit us.

10/10 Excellent

Truitt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel!! We will be back!
Stayed 2 nights in Mar 2024
Response from Jamila on 28 Mar 2024
Thank you for your lovely feedback, see you soon!

10/10 Excellent

Jennifer

Business traveller
Ease of parking
Stayed 2 nights in Mar 2024
Response from Jamila on 28 Mar 2024
Thank you for your lovely feedback. It was a pleasure hosting you.

10/10 Excellent

Katelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super updated, clean, easy check in and check out! Staff was super friendly! I highly recommend staying here!!
Stayed 2 nights in Mar 2024
Response from Jamila on 26 Mar 2024
Thank you for your lovely feedback. : )

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was good.
Stayed 2 nights in Mar 2024
Response from Tyler on 20 Mar 2024
We are pleased to hear that everything was to your liking and enjoyed your stay. We look forward to your next visit Alex.

10/10 Excellent

Patty

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Paul on 8 Apr 2024
Great to see that you enjoyed your stay with and giving us a great score

8/10 Good

Olibell

Stayed 2 nights in Mar 2024
Response from pk on 8 Apr 2024
Olibell thanks for your survey and we appreciate your business and hope to see you soon

10/10 Excellent

Jerri

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very nice!
Stayed 1 night in Mar 2024
Response from Sasha on 12 Mar 2024
Dear Jerri, thank you for staying with us, we apprecdiate you taking the time out to complete our online survey and hope to see you again soon.

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly staff
Stayed 1 night in Mar 2024
Response from Tyler on 20 Mar 2024
Thank you Stephanie for your stay, we are pleased to hear that everything was to your liking. We look forward to your next visit.

10/10 Excellent

Jayme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tyler on 20 Mar 2024
Thank you Jayme for the positive review. We are pleased to hear that everything was satisfactory for your stay and look forward to your next stay with us.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to get a quick rest!
Stayed 1 night in Mar 2024
Response from Brent on 4 Mar 2024
Thank you so much for staying with us and giving us a great review!!

10/10 Excellent

Alfred

Liked: Amenities
Excellent location for everything I wanna do in Asheville. Thanks and have a nice day.
Stayed 1 night in Mar 2024
Response from Brent on 2 Mar 2024
We are happy you enjoyed your stay! And look forward to having you on a future reservation soon.

6/10 Okay

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Property on a very busy / noisy road / intersection
Stayed 1 night in Feb 2024
Response from Brent on 2 Mar 2024
We apologize for the inconvience this may have caused you.

8/10 Good

Cory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property gave a rustic vibe of comfortable relaxing environment.
Stayed 3 nights in Feb 2024
Response from Tico on 29 Feb 2024
Dear Cory, Thank you for taking the time to complete our online survey regarding your recent stay at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Rayetta, Montgomery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brookstone Lodge is located very close to the Biltmore which was our destination. It is a clean hotel. It is nice and quiet. I think they said it had been recently renovated. It is nice.
Stayed 3 nights in Feb 2024
Response from Front Desk on 26 Feb 2024
We appreciate you taking the time to leave us such a kind review! We hope that you will choose to stay with us next time you are in the area, and until then...Safe Travels!!!

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jamila on 27 Feb 2024
Hey Angie, Thank you for your stay with us and your super nice Review. We look forwad to seeing you again when you are in the area next.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds. Staff were very friendly and helpful. Will plan to stay here again when we are in Asheville. Thank you!
Stayed 2 nights in Feb 2024
Response from Tico on 24 Feb 2024
Dear Julie, Thank you for taking the time to complete our online survey regarding your recent stay at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Skylar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Tico on 22 Feb 2024
Dear Skylar, Thank you for taking the time to complete our online survey regarding your recent stay at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An all around good experience.
Stayed 4 nights in Feb 2024
Response from Sasha on 21 Feb 2024
Dear Gordon, Thank you for taking the time out in completing our online survey. Your feedback is highly appreciated. We are pleased that you had a great experience with us and we wishes to see you again soon.

8/10 Good

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good location
Stayed 2 nights in Feb 2024
Response from Sasha on 22 Feb 2024
Thank you for your review. We appreciate you staying with us and wishes to see you again soon.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was good for the price
Stayed 1 night in Feb 2024
Response from Tico on 15 Feb 2024
Dear Alberto, Thank you for taking the time to complete our online survey regarding your recent stay at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!Sincerely,

8/10 Good

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very good stay at the Brookstone Lodge. The room was clean and looked to be at least relatively newly renovated. We liked the modern fixtures, extra USB outlets, and overall vibe of the room. Some cons: Bed was kinda noisy. The metal frame was creaking or something as we tossed and turned and would sometime "pop" noisily. Not too pleasant at 3 AM. Also, the breakfast was super convenient and not crowded but I would say lacked a bit in choices and quality. We tried the egg, toast, and bagel. Egg was a bit bland and the bread and bagel seemed a bit stale. Perhaps they were just a bit old. Overall, it was a good stay and we would be open to coming back.
Stayed 3 nights in Feb 2024
Response from Tico on 15 Feb 2024
Dear Dylan, Thank you for taking the time to complete our online survey regarding your recent stay at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection. As a guest you are truly valued. Your feedback about breakfast is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Tyler on 21 Mar 2024
Thank you George for the review, we are pleased to hear that you have enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

Rachael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manger was very friendly along with the rest of the staff. The hotel was also very clean and up to date. The pool was also very nice! It was clean and warm. We will definitely be staying again when e come back to visit
Stayed 3 nights in Feb 2024
Response from Sasha on 13 Feb 2024
Dear Rachael, Thank you for taking the time out to complete our online survey. Your feedback are highly appreciated and we want to thank you staying with us. Thank you for choosing us and we hope to see you soon. Best regards in the future.

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was decent. Room was very clean and bed was comfortable. Staff was very kind. A small snack/alcohol store located inside the hotel. The location is great but not in walking distance but a short drive to any restaurants, grocery stores, convenient stores, etc.
Stayed 2 nights in Feb 2024
Response from Tico on 9 Feb 2024
Dear Tina, Thank you for taking the time to complete our online survey regarding your recent stay at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection. As a guest you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls are very thin can hear people above walking.
Stayed 2 nights in Feb 2024
Response from Tico on 5 Feb 2024
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection. As a guest you are truly valued. Your feedback about the noise is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So accommodating as we are her because my boyfriend’s mom is in the hospital nearby. Very happy with our lodging.
Stayed 1 night in Jan 2024
Response from Tico on 1 Feb 2024
Dear Theresa, Thank you for taking the time to complete our online survey regarding your recent stay at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tico on 1 Feb 2024
Dear Debra, Thank you for taking the time to complete our online survey regarding your recent stay at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!Sincerely,

8/10 Good

Jacob

Stayed 1 night in Jan 2024
Response from Tyler on 21 Mar 2024
Dear Jacob, we appreciate the feedback and look forward to your next visit.

8/10 Good

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinient location
Stayed 1 night in Jan 2024
Response from Tico on 19 Jan 2024
Dear Mark, Thank you for taking the time to complete our online survey regarding your recent stay at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk service and housekeeping were very good.
Stayed 4 nights in Jan 2024
Response from Tico on 19 Jan 2024
Dear Clint, Thank you for taking the time to complete our online survey regarding your recent stay at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tico on 7 Feb 2024
Dear Barbara, Thank you for taking the time to complete our online survey regarding your recent stay at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Tico on 19 Jan 2024
Dear Gerald, Thank you for taking the time to complete our online survey regarding your recent stay at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Millicent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tico on 5 Feb 2024
Dear Millicent, Thank you for taking the time to complete our online survey regarding your recent stay at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Tupufia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Tico on 19 Jan 2024
Dear Tupufia, Thank you for taking the time to complete our online survey regarding your recent stay at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!Sincerely,