Sauna, hot tub, Turkish bath/hammam, body treatments, hydrotherapy

Reviews of Palazzo dei Mercanti - Historical Residence

4 out of 5
Palazzo dei Mercanti - Historical Residence
Corso Trento e Trieste 35, Ascoli Piceno, AP

Reviews

9.6

Exceptional

Rating 10 - Excellent. 117 out of 150 reviews" "
Rating 8 - Good. 30 out of 150 reviews" "
Rating 6 - Okay. 1 out of 150 reviews" "
Rating 4 - Poor. 1 out of 150 reviews" "
Rating 2 - Terrible. 1 out of 150 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Sara was amazing, so helpful and kind. She and the rest of the staff make this a fantastic place to stay in Ascoli Piceno.
Stayed 1 night in Aug 2023

10/10 Excellent

ERCAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was really friendly
Stayed 1 night in Jul 2023

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were just excellent. Please note that there is construction going on right now (should be done soon), so driving there required bypassing the GPS.
Stayed 3 nights in Jul 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with very friendly and helpful staff. This has become our favourite Ascoli hotel.
Stayed 1 night in Jul 2023

10/10 Excellent

Dave, san diego

Liked: Cleanliness, staff & service, property conditions & facilities
The Palazzo dei Mercanti is a wonderful place. We had a very nice stay. The room was very large and comfortable, the staff was very friendly and helpful. The hotel is only a few steps away from the beautiful Piazza di Popalo, shops and dining in the historic center of Ascoli Piceno. The street in front of the hotel was being repaired so parking was a little bit of an adventure. Fortunately the hotel has valet parking which was very convenient. We highly recommend this hotel if you are visiting the Historic center of Ascoli Piceno!
Stayed 2 nights in May 2023

10/10 Excellent

Domenic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool place. Excellent staff and service.
Stayed 1 night in Nov 2022

8/10 Good

Tricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property overall. But definitely review room choices. Our room was large but kind of a strange layout. Shower in the middle of the room. Large lovely hot tub but water flows so low it would have taken hours to fill. Lots of stairs and lots of hallways between two two connected building. Wish they had been clearer about all the construction and also about the fact that windows in the room were sealed shut.
Stayed 2 nights in Nov 2022

10/10 Excellent

emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely city
Stayed 5 nights in Oct 2022

10/10 Excellent

Luciano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

william

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

avid, brooklyn, ny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
diificult to unload baggage in front of hotel. difficult to find with gps.
Stayed 1 night in Sep 2019

10/10 Excellent

Eric, Glen Mills, pa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room, well appointed. Everything was very organized. The staff was very friendly. The breakfast set up was great. The curtains to the outside were closed in the restaurant which would have been nice if we could see outside, but other than that it was perfect. The spa was fantastic. The only complaint there was that I went in later in the day, an hour before it closed, and it was obvious no one had come through to tidy up in a while. There was only one fresh towel in the private spa area. Which you could tell there were shelves where normally there is a stack of towels but there were none. And an overflowing pile of used towels. So that was an unfortunate look for an otherwise great little spa.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
An excellent small hotel with very attentive staff Highly recommendable
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute hotel, and is in the middle of town. Breakfast was very good. Room was clean and has air conditioning! Staff was nice and spoke English.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled Europe for 2 weeks & stayed at half a dozen places. This by far was the best spot. The spa, the breakfast, the front desk help, the room...all 5 out of 5 stars.
Stayed 2 nights in Jun 2019

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great. Staff was great. location was great. masseuse and spa were great.
Stayed 1 night in May 2019

10/10 Excellent

Leonard, Brooklyn

Liked: Cleanliness, property conditions & facilities, room comfort
We loved the hotel. Wished we had gotten the same deal as our friends. There booking included free use of the spa
Stayed 2 nights in Sep 2018

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel with everything you need for a visit
Ascoli is not necessary a tourist destination but is worth a visit. Beautiful historical center. Hotel is perfect for a visit.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Great location and very good facilities and staff.
Stayed 2 nights in Jul 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family catch up.
Very clean hotel with great staff and excellent location. Could not fault one thing from check in, breakfast to check out.
Stayed 2 nights in Jun 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and excellently located hotel
The hotel couldn't be better located for the city sights and although on a main street it is quiet, the staff are friendly and helpful and the breakfast is excellent
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
The hotel is clean and quiet. It was in a great location.
Stayed 3 nights in Apr 2018

8/10 Good

Yvonne Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2017

8/10 Good

Danny D, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in downtown Ascoli Piceno
This is a completely refurbished 19th century period building. Ultra clean and modern interiors. Room was equipped with all amenities. Very comfortable and secure. Attentive staff and perfect location makes this definitely a 4 star.
Stayed 1 night in Sep 2017

10/10 Excellent

Laura, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and right in the centre of town
Excellent historic hotel right in the centre of town.
Stayed 1 night in Sep 2017

8/10 Good

kevin, Perth Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent base for exploring lovely city
This is an excellent city hotel. We had a "junior suite" which was effectively a spacious double bed room with a large sofa and ensuite bathroom. The traffic one way system is very complicated. We followed our GPS and had to park initially in a square approx 100m from the hotel. A member of the hotel staff then accompanied us driving to the hotel which involved exiting the city and driving approx 4 km ! Our room price include use of the Spa. We used the spa pool, steam room and sauna - which were all in good condition and very relaxing.
Stayed 1 night in Sep 2017

10/10 Excellent

weed, pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ascolani experience
hotel was absolutely fantastic and included one of the best colzione's ever! staff very competent, friendly and professional condition of facility and room beyond compare terrific location with valet parking
Stayed 2 nights in Sep 2017

10/10 Excellent

Art, Miami, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property and great location
The staff was incredibly nice. The hotel was perfectly located and had excellent rooms. It is highly recommendable.
Stayed 3 nights in Aug 2017

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Time in Ascoli
Very nice hotel and a wonderfully helpful staff. Ascoli isn't an easy town to drive and the hotel is difficult to find even with GPS. Our room was small. Breakfast was very nice in a cute area beside the hotel.
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy hotel with the friendliest staff ever
Very tricky to negotiate the one-way system, so we were delighted to be rescued by reception staff who 'talked us down'! And these same staff continued to be extremely helpful throughout our stay. Nothing too much trouble. The valet car service was most convenient. We will be recommending to friends and family.

10/10 Excellent

Marlo, Bel Air, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a beautiful town.
This hotel is wonderful! The staff is exceptionally helpful and kind, especially Simona. I can't express how grateful we are for all of her help. We will definitely stay in this beautiful hotel the next time we visit Ascoli Piceno.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous time in Ascoli Piceno
Visiting Ascoli Piceno for the first time was a treat in great measure due to the location, outstanding staff and marvelous modern facilities. All of our expectations and more were fulfilled. We will stay here again on our next trip. Late April and May are the perfect months to visit. The town is active and the people welcoming and delightful.

10/10 Excellent

kim see

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a good stay. The room is of good quality. The only drawback is the toilet has to be at upper level to go with the spa.The hotel is very conveniently located within easy walking distance to the two major piazzas.

10/10 Excellent

Barry H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A magical hotel experience
This hotel has had a multi million Euro renovation and is an architectural marvel. The staff is extraordinary, especially the team of brilliant young woman who manage the desk 24-7. They are gracious, helpful, adorable, speak good English, and they park cars!! They all promised me that if life becomes a bit difficile in the New Year, that I am welcome to return to this hotel where the staff will take care of me. Met a lovely lady named Diana in the Piazza del Popolo, and that is another happy story!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly, convenient, hotel
Very friendly service, great room in newly modernised historic building. Very convenient to the town centre.

10/10 Excellent

Robyn, Perth Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and lovely staff. Well located.

8/10 Good

Fabienne, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem ,
Most helpful and friendly people

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
A beautiful hotel and wonderful customer service!

10/10 Excellent

Jen-Milt, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel in a beautiful location.
We had a wonderful stay at this hotel. Our room was quiet, spacious and in excellent condition (a renovated convent), overall it was charming. Breakfast was excellent: quality foods with a good range of choices. Staff were always friendly and helpful. One of the best hotels we visited on this 5 week trip to Italy.

10/10 Excellent

Abbegail, Vicenza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with the most professional, friendly staff I've
It was my first trip to Ascoli Piceno, and the hotel made arriving super easy by emailing instructions on parking and driving directions upon reserving the room. Just the start of their superb service. All of the staff were professional and friendly and ready to give advice on the best restaurants and places to see. The hotel was beautifully restored and comfortable. I highly recommend this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel, excellent service, great breakfast
Excellent in every way.

10/10 Excellent

Amir, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little Le Marche historic town
Clean modern centrally located to all town attractions. Extremely friendly and helpful staff spoke English very well and very helpful in making day trip and restaurant suggestions. Took our car and parked it at one of their parking location nearby. Very clean updated and modern room and facilities. Didn't get the chance to relax in the Spa. Many quaint small towns nearby to visit we went to two Civitella Del Tronto and Grottomare one in the mountains and one by the sea each just 30 or so mins drive

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Susan, Bucks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful experience
Excellent hotel in a beautiful location. The town is just fantastic, full of wonderful Historic buildings, really good restaurants and great value

10/10 Excellent

Barbara, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic building in town centre.
A wonderful adaptation of an old Palazzo. Hotel very convenient for town centre. We paid 15 euros a night to have our hire car parked away from the hotel area which had limited parking. This was very convenient for us as we spent our two days wandering around the town and visiting some of the historial places of interest. Ascoli is a very vibrant town with lots of varied places to eat and drink at reasonable prices.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
A lovely experience from start to finish. The hotel contacted us via email a day prior to our arrival with driving directions and parking suggestions. The room was ready, clean, and had all necessary amenities. We'd stay here again!

4/10 Poor

John, London UK

Disliked: Staff & service, property conditions & facilities
Non-working Wi-Fi and extremely rude staff
I complained three times about Wi-Fi not working in any of our two rooms, the front desk staff essentially ignored all the complaints by explaining that "nothing could be done."

10/10 Excellent

David, Christchurch dorset,

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stay.
Outstanding reception. staff, nothing was too much trouble, they took our car to a secure parking lot and it didn't cost the earth..and every morning we had a sincere welcome wonderful . The young man in the breakfast room was not too friendly no warm unlike the reception team.that said the food on offer was very good.

10/10 Excellent

Lee, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel near all the town attractions
Wonderful friendly and helpful staff. They addressed our every need promptly. The rooms are comfortable, the included breakfast was adequate. The hotel location is in convenient walking distance to the town's attractions.