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Reviews of Albus Hotel Amsterdam City Centre

4 out of 5
Albus Hotel Amsterdam City Centre
Vijzelstraat 49, Amsterdam

Reviews

8.4

Very good

Rating 10 - Excellent. 439 out of 1003 reviews" "
Rating 8 - Good. 391 out of 1003 reviews" "
Rating 6 - Okay. 116 out of 1003 reviews" "
Rating 4 - Poor. 39 out of 1003 reviews" "
Rating 2 - Terrible. 18 out of 1003 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to make the most of a short break to Amsterdam
Stayed 3 nights in Apr 2024
Response from Tariq on 15 Apr 2024
Dear Rose, Thank you for taking the time to share your experience with us. We are pleased to see that you had an pleasant stay with us. We would love to welcome you again in the near future. With kind regards, Tariq Front Office Manager

10/10 Excellent

Maressa

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Apr 2024
Response from Jeff van Schie/ Operational manager on 12 Apr 2024
Dear Maressa,We miss you already! Thank you for your feedback and we are pleased to see you enjoyed your stay at The Albus Hotel. We are looking forwards to welcome you again in the near future. With kind regards,Jeff van SchieOperational manager

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel which is centrally located. We had a small issue with our room and the team promptly responded to our feedback. Special thanks to Daniel and his team for going above and beyond to make sure we enjoyed our stay! Top Notch service! Well done Daniel.
Stayed 2 nights in Apr 2024
Response from Jamilia - Marketing on 11 Apr 2024
Dear Adrian,Thank you for your time to write this kind review. We truly appreciate it and always try to improve more for our guests.Great to see that you liked your stay in our hotel. The location in the city centre of Amsterdam. Also the service form our Albus team that helped you with a small issue. We hope to welcome you back again in the near future in The Albus hotel.Kind regards,

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The location, overall presentation and staff on front desk were amazing. But for us, the shower in the bathroom was not working properly. We asked it to be looked at, but noone did while we stayed. It took the edge of a lovely experience, which is a shame as everything else was amazing.
Stayed 2 nights in Mar 2024
Response from Tariq on 19 Mar 2024
Dear Mark, Thank you for taking the time to share your experience with us. We truly appreciate the feedback. Amazing to see that you had an overall pleasant stay with us. Great to see that you liked the overall experience , our prime location & last but not least the level of service that you received from the front of house team. Regarding the shower, all of our rooms are maintained to the highest standard so I am dissapointed that we may have felt short. We from the Albus team always try our utmost best to provide the best possible service to all of our valued guests. We will discuss your feedback within our team in order to prevent this from happening in the future. We would love to regain your trust again. Please let us know when you are planning to travel back to Amsterdam. We will make sure that we not only meet but also exceed all of your expecatatios. With kind regards, TariqFOH -Manager

10/10 Excellent

Randall

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable and accessible. Staff was very helpful and kind.
Stayed 4 nights in Mar 2024
Response from Jamilia - Marketing on 16 Mar 2024
Dear Randall,Thank you for your time to write this kind review. We truly appreciate it and always try to improve more for our guests. Great to see that you liked your stay in our hotel. Also our friendly staff that was very helpful. We hope to welcome you back again in the near future in The Albus hotel.Kind regards,

10/10 Excellent

Amrisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean property with great staff.
Stayed 2 nights in Mar 2024
Response from Jamilia - Marketing on 16 Mar 2024
Dear Amrisha,Thank you for your time to write this kind review. We truly apreciate it and always try to improve more for our guests. Great to see that you liked your stay in our hotel. The clean property and also our friendly staff.We hope to welcome you back again in the near future in The Albus hotel.Kind regards,

8/10 Good

Dillon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for one week with my girlfriend for our Amsterdam trip. We had a great experience staying at Albus hotel! The location was perfectly close to all our travel list to dos and activities. The staff were very friendly, welcoming and helpful. Our room was perfect for our stay. My only complaints is the thin walls/floors, we could hear just about every movement and footsteps from all around us throughout the day and night. Also the wifi wasn’t great. Overall we absolutely loved our stay with Albus and highly recommend it, will love to come back our next trip to Amsterdam!!
Response from Jamilia - Marketing on 16 Mar 2024
Dear Dillon,Thank you for your time to write this honest feedback. We truly appreciate it and always try to improve more for our guests. Great to see that you had a great experience in our hotel. The location in the cty centre that was perfectly close to all your travel list to do's and activities. Also our friendly that were very welcoming and helpful. We hope to welcome you back again in the near future in The Albus hotel.Kind regards,

10/10 Excellent

Alice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed with our 2 children. The hotel was really well set up for a family. They provided a cot and the kids gift bag on arrival was a really nice touch. Facilities excellent. Room was very nice and spacious and had everything we needed. Great location too, very central. Lots of dining options nearby, close to all the sights. Staff very helpful too. Would definitely stay again.
Stayed 3 nights in Mar 2024
Response from Daniel - Desk Manager on 10 Mar 2024
Dear Alice,Thank you so much for taking the time to share your experience with us, we truly appreciate the feedback. We strive to ensure that each one of our valued guest get the best satisfactory at our property.We are thrilled to see that you like the facilities, the spacious room by itself, our prime location as well as our friendly staff.We hope to welcome you back in the near future.Kind regards,Daniel

10/10 Excellent

Linette

Travelled with family
Liked: Staff & service
Disliked: Amenities
While the lobby was under construction, it didn’t disrupt our stay. The rooms were fresh and clean. Staff was helpful, friendly and professional. Breakfast had lots of options. Location is great for walking about and metro is about 10 minute walk.
Stayed 3 nights in Feb 2024
Response from Jamilia - Marketing on 25 Feb 2024
Dear Linette,Thankyou for your time to write this review. We truly appreciate it and always try to improve more. Great to see thatyou liked your stay in our hotel. The staff that were helpful, friendly and professional. Breakfast that had lots of options for you and the location in the city centre of Amsterdam. We hope to welcome you again in the near future in The Albus hotel.Kind regards,

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Tariq - FOH Manager on 13 Feb 2024
Dear Calvin, Thank you for staying at the Albus. We are pleased to see that you had a pleasant stay with us. How nice to see that you had an overall amazing experience. We would love to welcome you again in the near future. With kind regards, Tariq Front Office Manager

4/10 Poor

M

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel but do not count on early checkin
The hotel is good overall. However we travelled all night and arrived at 7am and asked for either an early checkin or if there was a room we could rest in while our was being made ready. The answer was that the checkin was at 3 and there was no other option. The toilet toor wasn’t working due to some construction works. We were however able to book a late checkout.
Stayed 1 night in Jan 2024
Response from Daniel - Desk Manager on 14 Jan 2024
Dear valued guest,Thank you so much for taking the time to share your experience with us, we truly appreciate the feedback. We strive to ensure that each one of our valued guest get the best satisfactory at our property. Regarding your check-in, as it does state on our website and all online travel agencies, our check-in starts at 15:00. We of course try to do our utmost best to have the rooms ready as soon as possible for our guests to check in before. Due to high occupancy on that day we were therefore unable to check in your room prior to our normal check in time. Regarding the toilet door, we are of course aware of this and we apologize for any inconvenience this may have caused during your stay.On the positive side we are pleased to see that you like the hotel by itself and that you got a late checkout.Thank you again for your feedback. I’m very sorry that your stay did not meet your expectations and would love the opportunity to regain your trust. Please let me know the next time your planning on visiting The Albus Hotel and I’ll make sure that your stay not only meets, but exceeds your expectations. Kind regards,DanielDesk Manager

8/10 Good

Rawad

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Tariq - FOH Manager on 9 Jan 2024
Dear Rawad, Thank you for staying at the Albus. We are pleased to see that you had an overall pleasant stay with us. We would love to welcome you again in the near future.With kind regards, Tariq Front Office Manager

10/10 Excellent

Vladislav

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Tariq - FOH Manager on 13 Feb 2024
Dear Vladislav,Thank you for taking the time to share your experience with us , we truly appreciate the feedback. How nice to see that you had an overall amazing stay with us. We would love to welcome you again in the near future. With kind regards, Tariq Front Office Manager

10/10 Excellent

chris

Good friendly staff, they da bomb!
Stayed 3 nights in Nov 2023
Response from Jamilia - Marketing on 27 Nov 2023
Dear Chris,Thank you for your time to write this kind review of yours. We truly appreciate it and always try to improve more to give our guestst the best service and experience during their stay in our hotel. Great to see that you liked your stay and overall our friendly staff. We would love to welcome you again in the near future in The Albus hotel.Kind regards,

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel you can trust!
Very friendly trustworthy staff! I checked out and forgot something important in the room, when i came back they had it for me! Perfect midpoint for all of amsterdam! Would stay here again!
Stayed 3 nights in Nov 2023
Response from Daniel - Desk Manager on 12 Nov 2023
Dear Priscilla,Thank you for your amazing review! This is highly appreciated. We are pleased to see that you have enjoyed your overall stay at The Albus and that you liked the service you have received from our front of house staff.We hope to welcome you back in the near future.Kind regards,DanielDesk Manager

10/10 Excellent

Tal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Clean and modern hotel with amazingly friendly and helpful staff. Very central and close to attractions and shopping. Highly recommended
Stayed 3 nights in Oct 2023
Response from Jamilia - Marketing on 31 Oct 2023
Dear Tal, Thank you for your time to write this review of yours. We truly appreciate it and always try to give our guests the best service and experience during their stay in our hotel. Great to see that you liked your stay in the hotel with the spacious room and that everything was clean and modern. Also the location in the city centre close to theattractions and shopping area. We like to hear that our staff was amazing friendly during your stay. We appreciate that you would highly recommend us.We hope to welcome you again near the future in The Albus hotel. Kind regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience all around during my stay!
Stayed 3 nights in Oct 2023
Response from Jamilia - Marketing on 24 Oct 2023
Dear Michael, Thank you for your feedback. We truly appreciate it and always try to improve more to give our guests the best service and experience during their stay. Great to see that you liked your experience during your stay. We hope to welcome you again near the future in The Albus hotel. Kind regards,

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, friendly staff. Seemed expensive but as were all hotels in the area.
Stayed 3 nights in Oct 2023
Response from Jamilia on 24 Oct 2023
Dear Andrew,Thank you for your feedback. We truly appreciate it and always try to improve more to give our guests the best service and experience during their stay. Great to see that you liked your stay with us. The location in the city centre and our friendly staff. We hope to welcome you again near the future in The Albus hotel. Kind regards,

10/10 Excellent

Donald

Travelled with family
Liked: Amenities, property conditions & facilities
The Albus is in a great location. Close to the action. Hotel did have a few cosmetic issues with wall marks but with luggage being moved around that happens. Yes the bathroom is very oddly designed.Otherwise the room was nice sized and the bed was comfortable. What was even better is that even being on a busy road you couldn’t hear the noise. Most importantly the staff was very friendly. Raymond and Julia were very helpful. Always going out of the way to speak to us . Would recommend to anyone
Stayed 4 nights in Oct 2023
Response from Jamilia on 17 Oct 2023
Dear Donald,Thank you for your time to write this kind review of yours. We truly appreciate it and always try to improve more to give our guests the best experience and service during their stay in our hotel.Great to see that you liked your stay in our hotel. The great location in the city centre close to everything. Sorry to hear that you saw a few wall marking and that you found the bathroom oddly designed. We are going to fix the wall because it doens't look nice if you see that. Love to see that our staff especially Raymond and Julia made time to chat with you each time they saw you. Thank you so much that you would recommend us to others.We hope to welcome you again near the future in The Albus hotel.Kind regards,

10/10 Excellent

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very friendly, helpful, kind, and professional.
Stayed 2 nights in Oct 2023
Response from Daniel - Desk Manager on 14 Oct 2023
Dear Robert,Thank you for your amazing review, this is highly appreciated. We are pleased to see that you like the service you have received from our front of house staff.We hope to welcome you back in the near future.Kind regards,DanielDesk manager

10/10 Excellent

HEATHER

Travelled with family
Liked: Property conditions & facilities, room comfort
Great location and hotel
From the moment we walked in, we felt very welcomed and pampered at the Albus Hotel. Everyone was extremely friendly and helpful. Also, the location is terrific with lots of restaurants and more nearby. Highly recommend the hotel!
Stayed 3 nights in Oct 2023
Response from Jamilia - Marketing on 12 Oct 2023
Dear Heather, Thank you for your kind review. We truly appreciate it and always try to improve more to give our guests the best experience and service during their stay. So lovely to see that ou liked your stay in our hotel. That our staff was very welcoming and pampered you. Also the location in the city centre with lots of restaurants and more things nearby. Thank you that you would highly recommend us!We hope to see you again near the future in The Albus hotel. Kind regards,

10/10 Excellent

Sourish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice property, amazing location
Very nice property, amazing location. The staffs are very friendly and accommodating.
Stayed 3 nights in Aug 2023
Response from Jamilia on 26 Sept 2023
Dear Sourish,Thank you for your kind feedback. Great to see that you liked your stay in The Albus hotel. Also the amazing location and our friendly staff. We hope to welcome you again near the future. Kind regards,

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a terrific location, midway between Central Station and the Museumplein: walkable distance to either but right on a tram line as well. Staff were friendly and always willing to help. We stayed in one of the “studios” (apartments), which were clean and spacious, and had extra amenities that the more traditional hotel rooms didn’t have (kitchen, washer/dryer, bathtub as well as shower). However, be warned that to get to these particular units requires navigation of some harrowing “traditionally Dutch” stairways that are narrow and steep—there’s no elevator access to them. Nevertheless, I’d definitely book the same room again in a heartbeat.
Stayed 7 nights in Sep 2023
Response from Daniel - Desk Manager on 21 Sept 2023
Dear Paul,Thank you so much for taking the time to share your experience with us, we truly appreciate the feedback. We strive to ensure that each one of our valued guest get the best satisfactory at our property.We are pleased to see that you like the location of the hotel, the amenities of the studio, the cleanliness and the spacious room as well as our friendly staff.We look forward to welcome you back in the future.Kind regards,DanielDesk Manager

2/10 Terrible

Leah

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cancel my booking
We got in early for our flight and wanted to have a room available when we got in. We got to the hotel and upon check in they told us that we were a no show so they canceled our booking and we could not get a refund. Would not stay here
Stayed 1 night in Sep 2023
Response from Tariq on 18 Sept 2023
Dear Leah, Thank you for taking the time to share you experience , we truly appreciate the feedback. We are sorry to see that your stay with us did not met your expectations. We from the Albus always try out utmost best to provide the best possible service to all of our valued guests. Regarding your reservations. You booked two seperate reservations through Expedia. Both of your reservations are Non-refundable and you did not show up for your first reservation. Therefore we are indeed not able to refund you for your first night.With kind regards, Tariq Front Office Manager

8/10 Good

Vlad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Tariq on 18 Sept 2023
Dear Vlad, Thank you for staying with us. We are pleased to see that you had a pleasant stay with us. Great to see that you liked our location and our friendly staff. We hope to welcome you again in the near future.With kind regards, Tariq Front Office Manager

10/10 Excellent

Finn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay here.
Stayed 1 night in Sep 2023
Response from Jeff van Schie on 11 Sept 2023
Hi Finn,Thank you for your positive feedback! It was a pleasure to have you as our guest. And we look forwards to meet your again in the near future. Please do not hesitate to contact us.Warm regards,Jeff van SchieOperational manager

8/10 Good

Sumant

Stayed 5 nights in Sep 2023
Response from Jeff van Schie/ Operational manager on 3 Oct 2023
Dear sumant,Thank you for your review. We are happy to read that you enjoyed your stay at The Albus Hotel. We look forwards to welcome you again! Have a wonderful day.Warm regards,Jeff van SchieOperational manager

6/10 Okay

Kevin

Travelled with partner
Liked: Staff & service
Property is definitely a 3 star hotel. The walls are paper thin and could not sleep in most days due to hearing everyone walking around in the stairwell and hallway outside. The bed was not very comfortable and the overall quality of the materials used to furnish the room where poor. The shower head in the bathroom was installed very off center, and you would have to lean against the wall to get water over yourself. The staff was very friendly and accommodating, but overall would not stay here again due to the room conditions.
Stayed 4 nights in Aug 2023
Response from Jeff van Schie - Operational manager on 11 Sept 2023
Hi Kevin, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. We sincerely apologize for any inconvenience you have experienced during your stay.We will investigate the room and research what we can do with your feedback. Regarding the uncomfortable bed, we are happy to announce that last week we received new pillows for all our rooms! We appreciate your positive comments about our staff, and we are delighted to hear that they were friendly and accommodating during your visit.Thank you again for your feedback. We are very sorry that your stay did not meet your expectations and we would love the opportunity to regain your trust. Please let me know the next time your planning on visiting The Albus Hotel and we shall make sure that your stay not only meets, but exceeds your expectations.Kind regards,Jeff van Schie

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jamilia on 22 Aug 2023
Dear Ellen, Thank you for your 10 out 10 rating. We truly appreciate it. We hope to welcome you again in the hotel near the future.Kind regards,

8/10 Good

Pavel

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Unprofessional and unqualified people on the front desk. Not all of them. But we were lucky to to them during check-in and check-out process.
Stayed 1 night in Aug 2023
Response from Jeff van Schie on 11 Sept 2023
Hi Pavel,Thank you for your honest feedback, our team is trying to improve continuously to deliver the best service to our guests.Your feedback is valuable to us and please let me know the next time your planning on visiting The Albus Hotel and I’ll make sure that your stay not only meets, but exceeds your expectations.Warm regards,Jeff van SchieOperational manager

8/10 Good

kathryn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were very nice! Comfortable. The elevator was broken and the staff carried our luggage to the 4th floor. Restaurant was good but not great for the price.
Stayed 2 nights in Jul 2023
Response from Jamilia on 3 Aug 2023
Dear Kathryn,Thank you for your honest feedback, our team is trying to improve continuously to deliver the best service to our guests. Regarding the elevator, this was of course a known issue but we did everything in our power to provide you as well as all the other guests with the best solution available at that time to us. Everyone at that time who was of age had been given a room on which were located on the lowest floors possible. We also brought the luggage to the rooms regardless of what floor they were on as well as bringing them back down when needed.We regret to read that you didn't liked our restaurant. We hope to welcome you back in the near future.Kind regards,

6/10 Okay

Herbert, North Vancouver

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevator was not working. Being a handicapped person this was very difficult for me. The staff were helpful moving luggage but there was still 3 floor to claim again and again. It was difficult. No compensation was offered for this on going problem.
Stayed 4 nights in Jul 2023
Response from Kind regards, Jamilia on 1 Aug 2023
Dear Herbert, Thank you so much for taking the time to share your experience with us, we truly appreciate the feedback. We strive to ensure that each one of our valued guest get the best satisfactory at our property. Regarding the elevator, this was of course a known issue but we did everything in our power to provide you as well as all the other guests with the best solution available at that time to us. Everyone at that time who was of age had been given a room on which were located on the lowest floors possible. We also brought the luggage to the rooms regardless of what floor they were on as well as bringing them back down when needed. I totally understand that it was difficult for you to go to the 3th floor and I am sorry that couldn't put you on a lower floor.Thank you for your review; we regret to read that we scored below your and our own standards this time. We hope to welcome you back in the near future.

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely. Comfortable room and friendly staff. Bathroom a little small and dated. Toilet cramped and had to use a squeegee on the shower floor (provided). We were on first floor. First three nights were great. Last night not so! Pumping music from nearby club until 5 am. Sleep impossible. Don’t visit at weekends, unless you are on a higher floor or at the back!
Stayed 4 nights in Jul 2023
Response from Jamilia on 3 Aug 2023
Dear Anthony,Thank you so much for taking the time to share your experience with us, we truly appreciate the feedback. We strive to ensure that each one of our valued guest get the best satisfactory at our property. Great to see that you loved our property with the comfortable room and our friendly staff. All our bathrooms are highly maintained to the highest standard, so I’m disappointed to read that may have fallen short. We would have been more than happy to known about the issue with the toilet and the loud music from the nearby clubs, but we simply weren’t aware.Thank you again for your feedback. I’m very sorry that your stay did not meet your expectations and would love the opportunity to regain your trust. Please let me know the next time your planning on visiting The Albus Hotel and I’ll make sure that your stay not only meets, but exceeds your expectations. Kind regards,

8/10 Good

Andrew

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The property is in a fantastic location to easily walk to restaurants and tourist attractions. In general the staff were very helpful. The one issue we had was that the elevator was not working. This mean we needed to change to a ground floor room (as my wife has mobility issues) which was very small. We did not receive any information on the elevator not working, and only found out from a traveling companion.
Stayed 5 nights in Jul 2023
Response from Jamilia on 27 Jul 2023
Dear Andrew, Thank you for your review. We appreciate it. Great to see that you liked our location with easily walk to restaurants and tourist attractions. Also that the staff were kind to you. I am sorry to hear about the elevator. This was of course a known issue but we did everything in our power to provide you as well as all the other guests with the best solution available at that time to us. Everyone at that time who was of age had been given a room on which were located on the lowest floors possible. We also brought the luggage to the rooms regardless of what floor they were on as well as bringing them back down when needed. We send to all of our guest in time the email about the elevator. So I am sorry to hear that you didn't recieved it. Thank you for your review; we regret to read that we scored below your and our own standards this time. We hope to welcome you again near the future.Kind regards,

10/10 Excellent

Kathryn, Alameda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and we loved the apartment we stayed in and the location was fantastic.
Stayed 1 night in Jul 2023
Response from Jamilia on 25 Jul 2023
Dear Kathryn,Thank you so much for taking the time to share your experience with us, we truly appreciate the feedback. We strive to ensure that each one of our valued guest get the best satisfactory at our property. Love to hear from you that the staff was very helpful and that you loved the apartment with the fantastic location. We hope to welcome you again near the future in our hotel.Kind regards,

8/10 Good

Yasmin

Stayed 3 nights in Jul 2023
Response from Jeff van Schie on 11 Sept 2023
Hi Yasmin,Still dreaming of Amsterdam? Thank you for your positive review! We look forwards to welcome you again in the near future!Warm regards,Jeff van SchieOperational manager

2/10 Terrible

Raquel

Travelled with family
Disliked: Staff & service
The elevator in this hotel is out of service. The front desk was very rude. I would not recommend staying here.
Stayed 1 night in Jul 2023
Response from Tariq on 28 Jul 2023
Dear Raquel, Thank you for sharing your experience with us, we truly appreciate the feedback. We are sorry to see that your stay with us did not met your expectations. We from Albus team always try our utmost best to provide the best possible service to all of our valued guests. Regarding the elevator this is a well known problem at the moment. The hotel and external company are working as hard as we can in order to fix this. I will speak with all the departments in order to prevent this from happening in the near future. Best regards, TariqFront Office Manager

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, but…
Great location. Wonderful service. Sadly, the elevator was broken and unable to be fixed. Having a handicapped family member made it difficult. They did get us a room one flight up, but it was difficult. Secondly, the shower would not drain. Water went everywhere and you were limited to a one minute shower. Breakfast was excellent. Again, people were wonderful. We suggest you use an international repair service for the elevator and not someone local. As for the drain, yuck. Standing in dirty water.
Stayed 2 nights in Jun 2023
Response from Tariq on 28 Jul 2023
Dear Mark, Thank you for taking the time to share your experience with us. We truly appreciate the feedback. We are sorry to see that your stay with us did not met your expectations. We from the Albus always try out utmost best to provide the best possible service to all of our valued guests. On the positive side I am happy that you liked our location and the level of service you received from the front of house staff.Regarding the elevator this is a well known problem, as we speak the hotel & a external company are working as hard as they can in order to fix this. Our apologies for all the inconveniences this caused. Regarding the drain I will give your feedback to our housekeeping manager and our engineer in order to prevent this from happening in the future. Kind regards, TariqFront Office Manager

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice boutique hotel.
The rooms are well appointed and modern. The bed was very comfortable and several pillow styles were great for side sleeping. Bring a power adapter and power strip - sadly no USB ports - the staff if very friendly and accommodating. This is in a very touristy area but lots of great options just a few blocks away. The cafe across the street and down a bit has a great places to watch people go buy an excellent beers and their avocado cheese toast sandwich is amazing.
Stayed 4 nights in Jun 2023
Response from Jamilia on 4 Jul 2023
Dear Eric, Thank you for your honest review! Love to hear that you liked our location and the rooms. Sorry to hear that you didn't had the experience with our staff as normal. I will talk to them about it won't happen again. Kind ragards,

10/10 Excellent

Lucia

Travelled with family
Liked: Property conditions & facilities
We had a wonderful night at the Albus! Ray was wonderful
Stayed 1 night in Jun 2023
Response from Jamilia on 4 Jul 2023
Dear Lucia,Thank you for your review! I like that you had an wonderful stay at our hotel and that our staff were wonderful. We hope to welcome you agan near the future!Kind regards,

8/10 Good

Marie

Stayed 5 nights in Jun 2023
Response from Jamilia on 6 Jul 2023
Dear Marie,Thank you for your 4 out 5 rating! We would love to know how we can improve more to a 5. Hope to welcome you again near the future!Kind regards,

10/10 Excellent

Ravneet

Stayed 3 nights in Jun 2023
Response from Jamilia on 4 Jul 2023
Dear Ravneet,Thank you for your 5 out 5 rating! We hope to welcome you again near the future! Kind regards,

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The elevator was out of service twice during our stay at the hotel (May 27th to May 31st), including the morning we were checking out, so we had to walk down 3 flights of stairs with our luggage. Whilst at the airport, waiting for my flight out of Amsterdam, I got an email from the hotel informing me that another person’s security deposit was credited to my credit card in error and I need to refund the person the 100 euros. I informed the hotel that I have no idea who that person is and I did not use a Mastercard as stated in the email. Eventually they corrected the problem and apologized for the error. Errors like this should never happen.
Stayed 4 nights in May 2023
Response from Jamilia on 3 Aug 2023
Dear Sarah,Thank you so much for taking the time to share your experience with us, we truly appreciate the feedback. We strive to ensure that each one of our valued guest get the best satisfactory at our property.Regarding the elevator, this was of course a known issue but we did everything in our power to provide you as well as all the other guests with the best solution available at that time to us. Everyone at that time who was of age had been given a room on which were located on the lowest floors possible. We also brought the luggage to the rooms regardless of what floor they were on as well as bringing them back down when needed. I am sorry that for the error of the deposit. I totally understand that an problem like this never should happen.Thank you again for your feedback. I’m very sorry that your stay did not meet your expectations and would love the opportunity to regain your trust. Please let me know the next time your planning on visiting The Albus Hotel and I’ll make sure that your stay not only meets, but exceeds your expectations.Kind regards,

8/10 Good

Navea

Stayed 3 nights in May 2023
Response from Jamilia on 4 Jul 2023
Dear Navea,Thank you for your 8 out 10 rating! Love to hear what we can do to make the 10. We hope to welcome you again near the future!Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Jamilia on 4 Jul 2023
Dear, Thank you for your 10 out 10 rating! We hope to welcome you again near the future!Kind regards,

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Location
Excellent location to central Amsterdam. New, modern, comfortable, friendly staff. Our only complaint was there were not enough channels like CNN or MSNBC to watch on TV at night.
Stayed 3 nights in May 2023
Response from Jamilia on 4 Jul 2023
Dear Ray,Thank you for your kind review! I love to hear that you like our location and our friendly staff. Sorry to hear that there where not enough channels but we do have Netflix, Youtube etc where you can watch series and movies. We hope to welcome you again near the future!Kind regards,

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in one of their apartment rooms which is actually beside the hotel with it's own entrance. It was a great experience but watch out for those stairs, they are very steep! Would recommend this Hotel
Stayed 5 nights in May 2023
Response from Jamilia on 4 Jul 2023
Dear Shannon, Thank you for your kind review! Love to hear that you liked the apartment. The stairs in Amsterdam are always very steep so we explain that to our guests that are staying in our apartments. We hope to welcome you again near the future!Kind regards,

8/10 Good

Tamir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Jamilia on 4 Jul 2023
Dear Tamir,Thank you for your 8 out 10 rating! Love to hear what we can do to have the 10 from you. We hope to welcome you again near the future!Kind regards,

8/10 Good

Ebrahim

Stayed 4 nights in May 2023
Response from Jamilia on 4 Jul 2023
Dear Ebrahim, Thank you for your 8 out 10 rating! We would love to hear from you what we can do to make a 10. Hope to welcome you again near the future!Kind regards,

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel; horrible shower
Wonderful location; huge room which was very clean; daily housekeeping; comfortable bed; ice machine which is a rarity in Europe! Front desk staff was very, very helpful. Only complaint would be the shower—very weak water pressure and impossible to take a shower without flooding the bathroom.
Stayed 3 nights in May 2023
Response from Jamilia on 4 Jul 2023
Dear Sarah, Thank you for your kind review. I love to read that you liked our location, the room and our staff. Sorry to hear that the shower didn't had enough pressure as it should. We will take a look at it. We hope to welcome you again near the future!Kind regards,