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Reviews of SpringHill Suites by Marriott Ames

2.5 out of 5
SpringHill Suites by Marriott Ames
1810 SE 16TH STREET, Ames, IA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 225 out of 295 reviews" "
Rating 8 - Good. 40 out of 295 reviews" "
Rating 6 - Okay. 16 out of 295 reviews" "
Rating 4 - Poor. 6 out of 295 reviews" "
Rating 2 - Terrible. 8 out of 295 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amy, Batavia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to ISU, the property was very clean and comfortable, and breakfast was good. Thanks!
Stayed 2 nights in May 2024
Response from Guest Service Manager on 14 May 2024
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Laura

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean looks new
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 14 May 2024
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was large, large closet as well. Loved having so much storage. As per usual more hooks in the bathroom would be nice. Loved the smell in the lobby too.
Stayed 2 nights in Apr 2024
Response from Guest Service Manager on 22 Apr 2024
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

8/10 Good

Fay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay overall, but disappointed that the mini fridge I was supposed to have was not there, and the breakfast area was out of sausages, and thats one od the few items there I can eat.
Stayed 2 nights in Apr 2024
Response from Guest Service Manager on 10 Apr 2024
Thank you for the overall great review! I have shared your feedback with the breakfast staff to ensure it is staying stocked at all times.All rooms do come equipped with a mini fridge that is located in the cabinet under the coffee maker! Feel free to ask the front desk during your stay- they are always happy to help.We look forward to seeing you next time your travels bring you back to the area!

10/10 Excellent

Maggie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick but awesome stay. Clean, comfortable, excellent staff, awesome breakfast. Room was perfect, parking was easy. Front desk staff was kind and welcoming. Super happy with our stay!
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 8 Apr 2024
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Megan C

Stayed 1 night in Apr 2024
Response from Guest Service Manager on 30 Apr 2024
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Dustin R, Clermont

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here at this hotel!
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on 22 Mar 2024
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Noreen

Stayed 1 night in Mar 2024
Response from Guest Service Manager on 8 Apr 2024
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

bradley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room setup was nice. Clean and comfortable beds.
Stayed 1 night in Feb 2024
Response from Guest Service Manager on 29 Feb 2024
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Guest Service Manager on 28 Feb 2024
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

6/10 Okay

Travis

Travelled with family
Stayed 1 night in Jan 2024
Response from Guest Service Manager on 29 Jan 2024
On behalf of the entire hotel team, I want to thank you for taking the time to leave a review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel in area
Stayed 1 night in Jan 2024
Response from Guest Service Manager on 29 Jan 2024
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been to SpringHill suites several times and it is always clean, comfortable and safe. Never had any issues.
Stayed 1 night in Jan 2024
Response from Guest Service Manager on 22 Jan 2024
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Bekki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
We checked in late but the front desk person was lovely and explained which door would be closest to our room. The room itself was spacious and comfortable, though there were corn flakes on the carpet when we checked in. The breakfast options had something for everyone and it was all fresh. I was impressed with how clean and dry they were able to keep the floors in the lobby & elevators in the middle of winter.
Stayed 2 nights in Jan 2024
Response from Guest Service Manager on 19 Jan 2024
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

8/10 Good

Kerri

Travelled with family
Liked: Amenities, property conditions & facilities
Easy to use
Response from Guest Service Manager on 26 Feb 2024
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Aaron D.

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Pretty nice place overall. Looks like some pets were here before us and left dry food on the floor.
Stayed 1 night in Dec 2023
Response from Guest Service Manager on 27 Dec 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Christine

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Guest Service Manager on 27 Dec 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Service Manager on 19 Dec 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place! Nice staff, clean, quiet and safe! Loved it
Stayed 1 night in Nov 2023
Response from Guest Service Manager on 11 Dec 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Vickie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, new, good price
Stayed 1 night in Dec 2023
Response from Guest Service Manager on 11 Dec 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Service Manager on 11 Dec 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean facility. Great breakfast bar.
Stayed 1 night in Nov 2023
Response from Guest Service Manager on 20 Nov 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Makenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Service Manager on 15 Nov 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Service Manager on 13 Nov 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, quiet, relaxing vibes
Great place! Cool colors and decor relaxing vibes. Room was well planned out plenty of space. Clean and cozy. Myself and 2 teenage daughters swam in the pool. It was clean and warm. No hot tub. Not a huge pool but it was nice for us 3. I didn’t use the workout room but it looked great. The breakfast was perfect. The breakfast area is spacious with lots of windows you literally see the sun rising. Hours are 6-9am. There was 3 hot items; scrambled eggs, sausage links, breakfast sandwiches. plus bagels, bread, scones, waffles, oatmeal bar with all the works, yogurt and cereal. And of course a variety of juices, coffee and tea. I would definitely stay again.
Stayed 1 night in Nov 2023
Response from Guest Service Manager on 13 Nov 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Service Manager on 13 Nov 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

6/10 Okay

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Service Manager on 6 Nov 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a review about your recent stay. We appreciate the feedback!We look forward to welcoming you back next time!

10/10 Excellent

Susan, Glennie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Very very nice.
Stayed 3 nights in Oct 2023
Response from Guest Service Manager on 31 Oct 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m very picky when it comes to beds. Bed was extremely comfortable. Beautiful modern room and great hot breakfast. Staff was very friendly.
Stayed 1 night in Oct 2023
Response from Guest Service Manager on 30 Oct 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Servicer Manager on 30 Oct 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

6/10 Okay

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Service Manager on 25 Oct 2023
I want to thank you for taking the time to leave a review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pool could be a little warmer but thats my only complaint
Stayed 1 night in Oct 2023
Response from Guest Service Manager on 25 Oct 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
I love the location and it is clean.
Stayed 2 nights in Oct 2023
Response from Guest Service Manager on 16 Oct 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Guest Service Manager on 18 Oct 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Violeta

Liked: Cleanliness, staff & service
.
Stayed 1 night in Oct 2023
Response from Guest Service Manager on 16 Oct 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Service Manager on 13 Oct 2023
Thank you for your overall great review! We look forward to welcoming you back in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Service Manager on 10 Oct 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

4/10 Poor

Maria

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
They had a pull out couch, but it was very dirty and didn’t had any bedding. There were something like a dry powder coming from the wall or who. Know where also, I paid for two queen beds and I got a king
Stayed 1 night in Oct 2023
Response from Guest Service Manager on 9 Oct 2023
Thank you for taking the time to share your feedback. I appreciate you choosing to stay with us, and I hope you choose to stay again whenever your travels bring you back to the area.

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Very nice hotel
Stayed 1 night in Sep 2023
Response from Guest Service Manager on 25 Sept 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Service Manager on 25 Sept 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

2/10 Terrible

Martha

Stayed 5 nights in Sep 2023
Response from Guest Service Manager on 4 Oct 2023
Thank you for taking the time to share your feedback. I appreciate you choosing to stay with us, and I hope you choose to stay again whenever your travels bring you back to the area.

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Nice place. Very new. Clean. Nicely designed room. Comfortable beds. Big closets. Sitting area added to roominess. Good shower. Good location.
Stayed 1 night in Sep 2023
Response from Guest Service Manager on 12 Sept 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

6/10 Okay

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Easy access off of I35. Very clean and breakfast was sufficient. Cons: Pool was quite small and the hotel did not have a hot tub.
Stayed 1 night in Sep 2023
Response from Guest Service Manager on 12 Sept 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean and loved the workout room!
Stayed 1 night in Sep 2023
Response from Guest Service Manager on 12 Sept 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Rianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the modern look and the bed was super comfy compared to other hotels we have stayed at.
Stayed 1 night in Sep 2023
Response from Guest Service Manager on 12 Sept 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Service Manager on 25 Sept 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

10/10 Excellent

Bulent

Stayed 1 night in Sep 2023
Response from Guest Service Manager on 4 Oct 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!

6/10 Okay

Lane

Liked: Room comfort
Disliked: Cleanliness, staff & service
Need new housekeepers….
I stayed at this hotel a few months ago and loved how new and clean it was. The front desk person was great and I loved the creature comforts. This stay was different. The front desk person was meh. Not rude, but definitely not friendly or fast. The biggest difference I noticed was how unkept the hotel was as a whole. Two outdoor trash cans were overflowing with trash, lots of hose coking out of the landscaping that is a trip hazard, and the bathroom floor in my room was disgusting. It clearly has been like vacuumed or dusted but not wiped or mopped recently. The corners are full of dust and hair. It’s a new enough hotel, it doesn’t look shabby yet- just not clean. I do love the beds and curtains keep in dark in the rooms. The TV is easy to use and stream with, which is nice. Maybe they are having staffing issues leading to poor housekeeping, but hopefully they get that under control. Also, the “pool” is more the size of a swim spa.
Stayed 1 night in Aug 2023
Response from Guest Service Manager on 5 Sept 2023
I recognize your time is valuable and appreciate the feedback you have provided.I have shared your feedback with the housekeeping staff, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure this was an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Excellent

Jeanette, Kingwood

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 2 nights in Aug 2023
Response from Guest Service Manager on 25 Aug 2023
On behalf of the entire hotel team, I want to thank you for taking the time to leave a great overall review on your recent stay. We appreciate your feedback!We look forward to welcoming you back next time!