Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi
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Reviews of Sleep Inn & Suites Ames near ISU Campus

2.5 out of 5
Sleep Inn & Suites Ames near ISU Campus
1310 Dickinson Avenue, Ames, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 536 out of 937 reviews" "
Rating 8 - Good. 286 out of 937 reviews" "
Rating 6 - Okay. 65 out of 937 reviews" "
Rating 4 - Poor. 29 out of 937 reviews" "
Rating 2 - Terrible. 21 out of 937 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy, West Union

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Nancy at the front desk was very helpful.
Stayed 1 night in May 2024

10/10 Excellent

tosha

Travelled with family
Liked: Amenities
Great staff, excellent rooms and breakfast options
Stayed 2 nights in May 2024

8/10 Good

Sterling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean but seemed outdated. It was dark in the hallways. Although clean, it felt dingy. Little frustrating that the hot tub was not working. Overall it was a good stay
Stayed 2 nights in May 2024
Response from Manager on 16 May 2024
Thank you for taking the time to leave us a review. We are sorry about the hot tub being out of order, please know we are working hard to get it fixed. We hope to see you again soon!

10/10 Excellent

Liang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious and price is good
Stayed 1 night in May 2024
Response from Manager on 16 May 2024
Thank you for the great review, it is always a pleasure to receive such positive feedback! We look forward to seeing you again during your next trip to Ames!

2/10 Terrible

Wilfredo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like cat piss room 211
Stayed 1 night in May 2024
Response from Manager on 16 May 2024
We are sorry to hear that we didn't exceed your expectations. We will be looking into the issue you experienced and fix it so that this does not happen again. We thank you for letting us know and we hope you give us another chance in the future!

10/10 Excellent

Janice

Stayed 1 night in May 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Jeremias

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Carpet in rooms is filthy. Like it hasn’t been cleaned properly in years. There’s also an odor, maybe mold or bacteria growing. There was a blood stain on the bedding.
Stayed 2 nights in Apr 2024
Response from Manager on 2 May 2024
I am sorry to hear that we didn't exceed your expectations during your stay with us, please know that I will be looking into this to prevent this from happening in the future. We hope you give us another chance to exceed your expectations.

10/10 Excellent

Alissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Drawback is that the price goes up when there are local tournaments as the gym is right across the street. Great place to stay for the right price, but will go further if it's an expensive weekend.
Stayed 1 night in Mar 2024

10/10 Excellent

Iris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024
Response from Manager on 26 Apr 2024
Thank you for the wonderful rating! We are excited to hear that you enjoyed your stay with us, and we look forward to seeing you again!

10/10 Excellent

Nouri million

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 26 Apr 2024
Thanks for the 5 out of 5 rating. We love to hear that we are meeting your expectations and if there is anything we can do to help during your next visit to Ames please let us know!

8/10 Good

Judy

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Thank you for taking time to leave us a review, we hope to see you again!

6/10 Okay

Cassandra

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Thanks for the review, we hope to get an opportunity to see you again and exceed your expectations during your next visit to Ames.

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general the place is very nice. The staff did a great job keeping the building clean and organized.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Thanks for taking the time to review us, we are happy to hear that you enjoyed your stay with us. It is always a pleasure to receive a positive review. We appreciate your business and hope to see you again during your next trip to Ames!

8/10 Good

Alissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the gym we needed to be at. Hot tub not working which is a bummer! Everything else was as expected, simple, plain, not over the top. Nice and reasonably priced!
Stayed 1 night in Mar 2024
Response from Manager on 16 Apr 2024
Thank you for your review we appreciate the feedback and hope to see you again soon!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Mar 2024
Response from Manager on 26 Mar 2024
Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us and we hope you choose us during your next visit to Ames!

8/10 Good

Brandon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good besides the housekeeping. Each morning these people tried to enter my room without my consent at 9AM while I was sleeping. I had the door locked using both locks so they couldn’t get in, but in my opinion it was weird. I had the dnd door hanger on as well but that did not stop them. Not sure what was going on with the housekeeping but everything else was awesome.
Stayed 2 nights in Mar 2024
Response from Manager on 26 Mar 2024
Thank you for taking the time to leave us a review. I am sorry you had to experience this please know that I will be looking into this issue in hopes to prevent this from happening again. I hope you give us another chance to exceed your expectations in the future.

10/10 Excellent

Matt and Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Staff was helpful. The fitness room needs a new treadmill.
Stayed 1 night in Mar 2024
Response from Manager on 26 Mar 2024
Thank you for the 5-star review, we are glad that you enjoyed your stay with us, and we look forward to seeing you again in the future.

10/10 Excellent

Filip

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Thank you for taking the time to leave us a review, we are excited to see that you enjoyed your stay with us and we hope to see you again soon!

2/10 Terrible

Kraig

Stayed 1 night in Mar 2024
Response from Manager on 16 Apr 2024
We are sorry to hear that you had a bad experience with your stay, please let us know if there is anything we can do to help improve your experience in the future!

8/10 Good

angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Thank you for taking the time to leave us a review, we appreciate your business and hope to see you again!

10/10 Excellent

Cheryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Thank you for such a great review we are delighted to see you had a wonderful stay and we hope to see you again soon!

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Manager on 1 Mar 2024
Thank you for taking the time to leave us a review we hope to see you again soon and if there is anything we can do to exceed your expectations during your next trip please let us know.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff! Great weekend for our team.
Stayed 2 nights in Feb 2024
Response from Manager on 20 Feb 2024
Thank you for taking the time to review us! We are glad you enjoyed your stay with us and hope to see you again next year!

10/10 Excellent

Nathan

No complaints
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Thanks for the great review, we hope to exceed your expectations again during your next visit to Ames!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Thanks for taking the time to leave us a 10 out of 10 review. We are happy to hear that you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer building
Stayed 2 nights in Feb 2024
Response from Manager on 5 Feb 2024
Thank you for taking the time to leave us a review. We are excited to see you enjoyed your stay with us and look forward to seeing you again!

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay- definitely will return
Stayed 2 nights in Jan 2024
Response from Manager on 1 Feb 2024
Thank you for leaving us a great review, we are glad you enjoyed your stay with us! Please visit us again soon!

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice quick stay and everything was good.
Stayed 1 night in Jan 2024
Response from Manager on 29 Jan 2024
Thank you for taking the time to leave us a review. We are delighted to hear that you enjoyed your stay with us and we hope to see you again during your next visit to Ames!

10/10 Excellent

Dawn

Travelled with family
Liked: Staff & service, amenities
Nice location. Staff very kind. Carpet could have been cleaner. A/C-Heater was either cold or hot. No in-between. However, we did stay in subzero temperatures so that may have aided in the unit not working properly.
Stayed 2 nights in Jan 2024
Response from Manager on 16 Jan 2024
Thank you for taking the time to leave us a review, we are happy to hear that you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean, very helpful and friendly staff. I had to extend my stay due to the snow storm and they were very helpful.
Stayed 1 night in Jan 2024
Response from Manager on 16 Jan 2024
Thank you for your review and kind words. We hope you choose to stay with us again during your next visit to Ames!

10/10 Excellent

Craig

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Manager on 9 Jan 2024
Thanks for taking the time to give us a review, we are happy to hear that you enjoyed your stay with us and look forward to seeing you again!

10/10 Excellent

Kristi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very personable staff
Stayed 1 night in Dec 2023
Response from Manager on 1 Feb 2024
Thanks for the good review, we are happy to hear that you enjoyed your stay! We hope to see you again during your next visit to Ames.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 4 Jan 2024
Thank you for the great review. We hope to see you again soon!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Thank you for taking the time to leave us a great review, we are excited to see you enjoyed your stay with us! Hopefully we will see you again soon!

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Thank you for the great rating, we are happy to see that you enjoyed your stay with us, and we hope to see you again during your next visit to Ames!

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Staffing Twilight Zone
First of all let me say the staff were very nice and helpful, but the problem was there weren’t enough of them. The front desk was not occupied after like 7pm and yet the doors are wide open. Security issue to say the least. No one at the hotel to assist in dealing with individuals partying at 2am. Called front desk and transferred to main customer service for chain with no ability to assist. I know the breakfast at hotels can be somewhat suspect, but we previously haven’t had any issues with this hotel. Unfortunately that was not the case. Ran out of eggs and sausage both mornings we were there. Both eggs and sausages were overcooked. Waffles are always a hit! It appears there was a drastic shortage of staff which contributed to the challenging stay. With our prior track record there I would go back, but there are so many other options in Ames now that it’s obvious they have to get this situation remedied quickly.
Stayed 4 nights in Dec 2023
Response from Manager on 28 Dec 2023
Thank you for taking the time to review us regarding your recent stay. I am sorry to hear about the issues you experienced during your stay please know that these issues have been addressed and I hope that you can give us another chance in the future. Once again, I am sorry, and we hope to see you again!

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 4 Jan 2024
Thanks for such a wonderful rating. We are happy to hear that you enjoyed your stay with us! Please visit us again next time you are in the area!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 21 Dec 2023
Thank you for the great review, we are excited to see you enjoyed your stay and hope you stay with us again!

8/10 Good

Loretta

Stayed 2 nights in Dec 2023
Response from Manager on 9 Jan 2024
Thank you for taking the time to review us. We hope to see you again soon!

10/10 Excellent

Thomas, Ionia

Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Thank you for the 5star review, we appreciate your business and hope to see you next time you're in Ames!

6/10 Okay

Jaymes

Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Thanks for taking the time to review us. We hope you give us a chance to exceed your expectations during your next trip to Ames.

10/10 Excellent

CRaig

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very accommodating staff . And good breakfast.
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Thanks for the great review and the kind words. We are happy to hear that you enjoyed your stay with us, and we hope that you will visit us again soon!

10/10 Excellent

RICHARD, APPLE VALLEY

Stayed 1 night in Dec 2023
Response from Manager on 11 Dec 2023
Thank you for the great review and we hope to see you again soon!

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Pros: Comfy beds, very clean room, grear breakfast selection, friendly cleaning staff, bright white towels, and quiet Cons: poor water pressure
Stayed 1 night in Dec 2023
Response from Manager on 11 Dec 2023
Thank you so much for the wonderful review we are happy to hear you enjoyed your stay with us. Thanks again and we hope to see you again!

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Clean & comfortable
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Thanks for the 5-star review, we are pleased to hear that you enjoyed your stay with us. We look forward to seeing you again during your next trip to Ames!

2/10 Terrible

Anand, Eau Clarie

Disliked: Staff & service
Flight was delayed. I properly called and notified the front desk that I will be checking in after 3 AM and was assured that I could check in anytime and was assured they had left a note in their system about my late arrival. I arrived after several hours of travel and flight delays and landed at the hotel at 3:30 AM. Front desk employee said she had made my booking as a ‘No Show’ and would be able to assign a room as per my previous booking and asked me to book a new reservation as a ‘walk-in’ at a much higher rate (and I would lose the previous booking too). This was happening at 4 AM. But, I stood my ground. She made few phone calls and after a nearly 30 min wait time, gave me a room. I was so tired to sleep. No mood to even speak anything at the desk and finally crashed at 5 AM. In the morning, went down for coffee, my card did not work when returned. Had to go down and get different keys. Terrible experience overall.
Stayed 1 night in Dec 2023
Response from Manager on 11 Dec 2023
I am so sorry to hear that you had a terrible experience during your stay with us. We hope that you give us another chance in the future to exceed your expectations.

10/10 Excellent

Deb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean, great breakfast, staff very friendly snd helpful highly recommended
Stayed 1 night in Dec 2023
Response from Manager on 11 Dec 2023
Thank you for the review and all the kind words, we hope to see you again during your next visit to Ames!

10/10 Excellent

Lira

Stayed 1 night in Dec 2023
Response from Manager on 4 Jan 2024
Thanks for taking the time to give us such a great score. We are excited to hear that you enjoyed your stay, and we look forward to seeing you again!