Exterior

Reviews of Holiday Inn Amarillo West Medical Center, an IHG Hotel

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 504 out of 1002 reviews" "
Rating 8 - Good. 233 out of 1002 reviews" "
Rating 6 - Okay. 128 out of 1002 reviews" "
Rating 4 - Poor. 64 out of 1002 reviews" "
Rating 2 - Terrible. 73 out of 1002 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Thea, Casper

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is staffed by some of the kindest people you could meet. I was perfectly happy with the hotel by the thing that made my stay great were the staff at the front desk and restaurant. Huge kudos them.
Stayed 1 night in Apr 2024
Response from Holiday Inn West Medical Center on 15 Apr 2024
Dear Thea,Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you had a fantastic stay at our hotel and that our staff, especially those at the front desk and restaurant, made such a positive impression on you.Providing exceptional service and creating memorable experiences for our guests are at the core of what we do, and it's truly rewarding to hear that our team's dedication and kindness contributed to making your stay great.Your kind words will be shared with our staff members, and they will be delighted to know that their efforts were appreciated. We are grateful for your feedback and the opportunity to serve you.We look forward to welcoming you back for another outstanding stay in the future!

6/10 Okay

Elaine G.

Travelled with family
Disliked: Staff & service
Check in with a night front desk clerk named Linda was like checking in with a heartless robot…did not smile, barely made eye contact, was not warm or friendly, she obviously is just doing her time for the paycheck. When I ask if I could bring up food to my elderly father who can barely walk, she barked at me … ABSOLUTELY NO FOOD in the room! I ask you Linda, why is there a restaurant downstairs and a mini fridge & microwave in our hotel rooms? Perhaps for leftovers from the restaurant to enjoy later in our ROOM that WE (not you) PAID for!? Didn’t see any Texas size hospitality in your check-in skills last night! Guess I’ll take my business to another hotel now that you’ve made me and my elderly parents feel so unwelcome! Next time use the personality skills you must have had when you interviewed for the job, guests would prefer that one!
Stayed 1 night in Apr 2024
Response from Holiday Inn West Medical Center on 15 Apr 2024
We are deeply sorry for the disappointing experience you had during your check-in with Linda. Providing exceptional service and ensuring our guests feel welcomed and valued is our top priority, and we regret that we fell short of meeting your expectations on this occasion.We apologize for any inconvenience caused by Linda's demeanor and response regarding bringing food to your elderly father. Your feedback is crucial to us, and we will address this matter with our team to ensure that such interactions are handled with empathy, understanding, and professionalism.Please know that your concerns have been taken seriously, and we are committed to making necessary improvements to ensure that all our guests receive the Texas-sized hospitality they deserve.We sincerely hope to have the opportunity to regain your trust and welcome you back for a much more positive and enjoyable experience in the future.

6/10 Okay

Stephanie

Travelled with partner
Liked: Amenities, property conditions & facilities
Staff did not care that I reserved a King bed. I requested one side of hotel and she said she thinks it is the correct side but it wasn’t. Staff was basically unaware of room locations or surroundings.
Stayed 1 night in Apr 2024
Response from Holiday Inn West Medical Center on 8 Apr 2024
We sincerely apologize for the inconvenience you experienced regarding your room reservation and the miscommunication about your bed preference. Providing exceptional service is our utmost priority, and we regret that we fell short of your expectations.Please accept our apologies for the confusion and inconvenience this may have caused during your stay. Rest assured, we have addressed this matter with our team to ensure better communication and awareness of room preferences and locations in the future.Your feedback is invaluable to us, and we appreciate you bringing this to our attention. We strive to improve and provide the best possible experience for all our guests.

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Holiday Inn West Medical Center on 7 Apr 2024
Thank you for taking the time to leave us a perfect rating! We're delighted to hear that you had a good experience during your stay with us. Your satisfaction is our utmost priority, and we're thrilled that we could meet your expectations.If you ever find yourself in the area again, we'd love to host you for another great stay

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk was very helpful and attentive. The property was safe and you could walk to a few good restaurants. great value, and will stay there again.
Stayed 1 night in Mar 2024
Response from Holiday Inn West Medical Center on 5 Apr 2024
Thank you so much for taking the time to share your recent experience with us! We're thrilled to hear that you had a pleasant stay and that our front desk team provided you with helpful and attentive service.

2/10 Terrible

Margarita

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Holiday Inn West Medical Center on 3 Apr 2024
Dear Margarita,Thank you for sharing your feedback regarding your recent stay with us. We are truly sorry to learn that your experience did not meet your expectations. Providing our guests with a comfortable and enjoyable stay is our utmost priority, and we regret that we were unable to deliver on this occasion.

4/10 Poor

Nanci

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The bathroom wasn’t clean. There was a rip in the lampshade. Large scrape against the wall. The room was in poor condition and just looked run down. It didn’t look like what you should get for the money spent.
Stayed 1 night in Mar 2024
Response from Holiday Inn West Medical Center on 1 Apr 2024
Dear Nanci,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience or disappointment you experienced during your time at our hotel.Your comments regarding the cleanliness of the bathroom, the condition of the room, and the overall appearance of our property are deeply concerning to us. Please be assured that this is not indicative of the high standards we strive to maintain. We have addressed your concerns with our housekeeping and maintenance teams to ensure that immediate action is taken to rectify these issues and prevent similar occurrences in the future.We understand the importance of providing a comfortable and welcoming environment for our guests, and we regret that we fell short of your expectations on this occasion. Your satisfaction is our top priority, and we are committed to making improvements to enhance the guest experience.We sincerely appreciate your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

8/10 Good

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was a little bit dirty, otherwise everything was good.
Stayed 1 night in Mar 2024
Response from Holiday Inn West Medical Center on 30 Mar 2024
Dear Michael,Thank you for sharing your feedback with us following your recent stay. We appreciate your valuable input as it helps us identify areas for improvement and ensure a better experience for our guests.We are pleased to hear that your stay with us was good overall. However, we apologize for any inconvenience caused by the cleanliness of the bathroom. Please rest assured that we take cleanliness very seriously and will promptly address this issue with our housekeeping team to ensure that such lapses do not occur in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a flawless stay in the future.

8/10 Good

Lori

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The property is really run down. Needs a lot of tlc.
Stayed 1 night in Mar 2024
Response from Holiday Inn West Medical Center on 29 Mar 2024
Dear Lori,Thank you for taking the time to share your feedback with us following your recent stay. We appreciate your honesty and value your insights as they help us identify areas for improvement.We apologize for any inconvenience caused by the condition of our property not meeting your expectations. Please be assured that we take all guest feedback seriously and will address the issues you have raised to ensure that necessary improvements are made promptly.Our goal is to provide all our guests with a comfortable and enjoyable experience, and we regret that we fell short of this during your stay. We hope for the opportunity to welcome you back in the future and demonstrate the improvements we have made.Thank you for choosing to stay with us, and we appreciate your understanding.

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Shree' on 26 Mar 2024
Thank you for rating our hotel.

8/10 Good

jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn West Medical Center on 22 Mar 2024
Dear Jack,Thank you for taking the time to leave us a review on Expedia. We truly appreciate your feedback and are pleased to hear you had a positive experience during your stay with us.

8/10 Good

Sheryl

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
No kleenex available.
Stayed 1 night in Mar 2024
Response from Shree' on 11 Mar 2024
I am so sorry that you had this experience. I will ensure this has been taken care of.

10/10 Excellent

Kristie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area with lots of food options. Feels safe and quiet. Mall across the highway.
Stayed 1 night in Mar 2024
Response from Holiday Inn West Medical Center on 10 Mar 2024
Thank you for taking the time to share your positive feedback with us regarding your recent stay. We are thrilled to hear that you enjoyed our hotel's location and the surrounding area.It's fantastic to know that you found the area to be great with plenty of food options, and that you felt safe and comfortable during your stay.

10/10 Excellent

Anissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carlos was great! Amazing service!
Stayed 1 night in Mar 2024
Response from Holiday Inn West Medical Center on 10 Mar 2024
Thank you for taking the time to share your experience with us! We're thrilled to hear that Carlos provided you with such exceptional service during your stay. Delivering amazing service is at the core of what we do, and we're delighted that Carlos went above and beyond to ensure you had a fantastic experience.We'll be sure to pass along your kind words to Carlos and the rest of our team. Your feedback motivates us to continue delivering outstanding service to all our guests.

10/10 Excellent

Nicholas Chase

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it, all of the staff was more then ready to help us.
Stayed 1 night in Feb 2024
Response from Holiday Inn West Medical Center on 4 Mar 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled you loved your stay and that our staff went above and beyond to assist you.

4/10 Poor

Roman

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn West Medical Center on 4 Mar 2024
We are writing to express our sincerest apologies for the shortcomings you experienced during your recent stay with us, as indicated by your 2 out of 5-star rating.Your feedback is invaluable to us, and we deeply regret that we did not meet your expectations.

10/10 Excellent

Grant

Liked: Staff & service
Easy
Stayed 1 night in Feb 2024
Response from Shree' on 5 Feb 2024
Thank you for your rating of our hotel.

10/10 Excellent

Shalese

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
NA
Stayed 2 nights in Jan 2024
Response from Holiday Inn on 30 Jan 2024
Thank you so much for your outstanding 5 out of 5 review! We are thrilled to hear you had a fantastic experience during your stay. Our team works hard to provide the best service, and we are delighted that our efforts have contributed to your positive experience. We appreciate your feedback and look forward to welcoming you back for another exceptional stay!

2/10 Terrible

Bengina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The tub was filthy and the air unit was constantly blowing hot air full blast and no matter what we did it wouldn’t stop. The only option was leave it on and sleep in a furnace or turn it off and sleep in a freezer because it was freezing outside.
Stayed 1 night in Jan 2024
Response from Shree' on 15 Jan 2024
I'm sorry to hear about the issues you experienced during your stay. I understand that the cleanliness of the tub and the malfunctioning air unit made your stay uncomfortable. We sincerely apologize for any inconvenience this may have caused. Our team takes such feedback seriously, and we will address these issues promptly to ensure a better experience for our future guests.Thank you for bringing this to our attention, and we appreciate your understanding. If there's anything specific you would like us to address or if you have further feedback, please feel free to let us know. We value your input and are committed to making improvements based on your experience.

10/10 Excellent

Shaun, Andover

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn on 8 Jan 2024
Thank you so much for your excellent 5-star review! We're thrilled to hear you had a wonderful experience during your stay. Our team works diligently to ensure our guests' comfort and satisfaction, and it's rewarding to know that we met your expectations. Your feedback is incredibly appreciated, and we look forward to welcoming you back for another outstanding stay.

10/10 Excellent

john

Stayed 1 night in Jan 2024
Response from Holiday Inn on 8 Jan 2024
Thank you immensely for your fantastic rating of 10 out of 10! We're thrilled that you had an exceptional experience during your stay. Our utmost priority is to provide top-notch service and ensure our guests have a memorable time. Your feedback means a lot to us, and we can't wait to welcome you back for another outstanding stay!

2/10 Terrible

Dr

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Coffee maker not working; Complained, and replacement still did not work. I gave up. Writing table was available but no chair. Complained. An old chair was brought, but not working (could not be raised). Complained a 2nd time. Was brought a torn worn-out chair which surprisingly worked. Had to complain for the heater to be adjusted to work. These comments not becoming of a Holiday Inn! Facility needs to wake up from sleep. This was the 3rd Holiday Inn in 5 years I have met with a defective coffee maker. Noticed that it was the same brand.
Stayed 2 nights in Jan 2024
Response from Holiday Inn on 8 Jan 2024
I sincerely apologize for the multiple inconveniences you experienced during your recent stay at our hotel. I am genuinely disappointed to hear about your issues, and I understand how frustrating this must have been for you.The problems you highlighted with the coffee maker, writing table, chair, and heater are unacceptable and do not meet the standards we aim to uphold. Your feedback regarding these deficiencies is invaluable, and I assure you that I am looking into each matter to ensure they are promptly addressed.I completely understand your disappointment, especially with this being your third encounter with a defective coffee maker of the same brand at different Holiday Inn locations. Rest assured, I'll investigate this issue further to prevent any recurrence in the future.Please accept my sincere apologies for the inconvenience caused.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Holiday Inn on 8 Jan 2024
Thank you greatly for awarding us a perfect rating of 10 out of 10! We're delighted that your stay was exceptional. Our top priority is delivering excellent service and creating memorable guest experiences. Your feedback is precious to us, and we eagerly anticipate the opportunity to host you again for another outstanding stay!

6/10 Okay

Monica

Stayed 1 night in Jan 2024
Response from Holiday Inn on 8 Jan 2024
We appreciate your feedback on your recent stay. Your comments are important to us, and we're sorry to hear that your experience didn't fully meet your expectations. We'd love to hear from you if there are specific aspects you feel we could enhance to improve your next stay. Your satisfaction is our priority, and we're committed to providing an improved experience in the future.

2/10 Terrible

Heather

Stayed 1 night in Dec 2023
Response from Holiday Inn on 5 Jan 2024
Thank you for providing feedback about your recent stay. We're sorry that your experience fell far below our usual standards. Your satisfaction is paramount to us, and we take your comments seriously. Your feedback is invaluable as we strive to improve our services and ensure our guests have a positive experience. We hope to have the opportunity to regain your trust and provide you with a much-improved stay in the future.

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn on 5 Jan 2024
I appreciate your feedback regarding your recent stay. We're genuinely sorry that your experience didn't meet our usual standards. Our top priority is your satisfaction, and we take your comments seriously. Your insights are invaluable as we continuously strive to enhance our services and ensure our guests have a positive experience. We sincerely hope for the chance to regain your trust and offer you a significantly improved stay in the future. Thank you for sharing your concerns with us.

10/10 Excellent

Deborah

Hotel staff was very courteous and helpful. My room was clean and I got great food from the bar downstairs.
Stayed 1 night in Dec 2023
Response from Holiday Inn on 2 Jan 2024
We're thrilled to hear about your positive experience at our hotel! Thank you for recognizing our courteous and helpful staff and our efforts to maintain clean rooms. We're delighted that you enjoyed the great food from our bar downstairs. Your feedback motivates us to continue providing exceptional service.We look forward to welcoming you back for another enjoyable stay!"

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn on 2 Jan 2024
We greatly appreciate your outstanding rating of 10 out of 10! It brings us immense joy to know that you had a fantastic experience throughout your stay with us. Your satisfaction is our utmost priority, and we look forward to providing you with another exceptional experience in the future!

8/10 Good

Nikkol

Stayed 1 night in Dec 2023
Response from Holiday Inn on 2 Jan 2024
Thank you for your feedback and for choosing our hotel. We're glad to hear about your experience. If there's anything specific we can improve upon to make your next stay even better, please let us know. We hope to welcome you back soon for an even more enjoyable stay!

10/10 Excellent

Warren

Stayed 1 night in Dec 2023
Response from Holiday Inn on 2 Jan 2024
Thank you so much for your incredible rating of 10 out of 10! We're thrilled that you had a fantastic experience during your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holiday Inn on 2 Jan 2024
Thank you so much for your fantastic 10 out of 10 rating! We're thrilled that you had a wonderful experience during your stay with us.

6/10 Okay

virginia

Stayed 1 night in Dec 2023
Response from Holiday Inn on 2 Jan 2024
Thank you for taking the time to share your feedback. We're sorry that your experience fell short of what you anticipated. We take all guest comments seriously and will use your feedback to identify areas for improvement. Please know that your satisfaction is important to us, and we'd appreciate the opportunity to make things right. If there are specific concerns you'd like to address, please feel free to contact us directly. We hope to have the chance to serve you better in the future.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Holiday Inn on 2 Jan 2024
Thank you immensely for the incredible 10 out of 10! We're truly delighted that you had an exceptional experience during your stay with us.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Holiday Inn on 2 Jan 2024
We're honored by your rating and eagerly look forward to welcoming you back for another fantastic visit!

8/10 Good

Carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was not working wish they would let you know in the app but overall it was nice
Stayed 1 night in Dec 2023
Response from Blanca on 27 Dec 2023
I'm glad you had a pleasant stay overall, and I appreciate you taking the time to share your feedback with us.I apologize for the inconvenience caused by the pool not being operational during your visit. We understand the disappointment this can bring, and I agree that it would have been beneficial to communicate this information in advance through our app or other channels.We appreciate your understanding, and I hope that despite this issue, you'll consider staying with us again.

10/10 Excellent

Colby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Blanca on 27 Dec 2023
Thank you so much for your excellent 5-star review! We're thrilled to hear you had a wonderful experience during your stay. Our team works hard to ensure guests feel comfortable and have a memorable time. We greatly appreciate your kind words and hope to welcome you back for another exceptional stay soon.

2/10 Terrible

Chad

Stayed 1 night in Dec 2023
Response from Shree' on 18 Dec 2023
I am sorry your stay was not better than a 2.

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from s on 15 Dec 2023
Thank you for taking time to post this rating.

10/10 Excellent

Kirk

Stayed 1 night in Dec 2023
Response from Shree' on 12 Dec 2023
Thank you for rating our hotel.

8/10 Good

JB

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, love the free Tesla charging station outside. Also dog friendly.
Response from Shree' on 5 Dec 2023
Thank you for taking time to post this review. We are happy you enjoyed the charging stations and the fact that we are dog friendly.

8/10 Good

Francime

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay.
Stayed 2 nights in Nov 2023
Response from Shree' on 30 Nov 2023
Thank you for taking time to post this review. We appreciate all our guest.

10/10 Excellent

Charlyn

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Shree' on 18 Dec 2023
Thank you for taking time to post this rating for your stay.

8/10 Good

Sam

Stayed 2 nights in Nov 2023
Response from Shree' on 15 Dec 2023
Thank you for taking time to post this rating.

8/10 Good

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 1 night in Nov 2023
Response from Shree' on 27 Nov 2023
Thank you for taking your valuable time to post this review.

2/10 Terrible

Teri

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty rooms
The hotel leaves a lot to be desired in cleanliness we actually had to change rooms but the second room was no better. The bathtubs are brown and have rust. There was random tape on the walls. The phones didn't work so no way to call down to front desk. No room service menus and we were not even told restaurant or bar hours.
Stayed 2 nights in Nov 2023
Response from Shree' on 27 Nov 2023
I am so sorry that your standards at the property were not met. I will look into each issue you addressed personally and ensure that actions are taken.

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Shree' on 27 Nov 2023
I am sorry we did not meet your standards.

10/10 Excellent

Sherrie

Stayed 1 night in Nov 2023
Response from Shree' on 12 Dec 2023
Thank you for taking time to rate our hotel

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Shree' on 20 Nov 2023
Thank you for your rating of our hotel.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and hot breakfast buffet
Room was clean. Needs updating. Curtains don't keep parking area lights out. Bathroom door opened out into walking area?? Breakfast was wonderful as was the breakfast staff. Hotel overall was in need of updates.
Stayed 1 night in Nov 2023
Response from Shree' on 20 Nov 2023
Thank you for taking time out of your day to let us know how your stay was and we appreciate all of you feed back.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best parking lot I have ever used.
Stayed 1 night in Nov 2023
Response from Shree' on 20 Nov 2023
Thank you for staying and we are so happy you enjoyed out parking lot.