"The hotel appeared clean but there was a musty smell throughout the hotel that smelled like they are putting febreeze over it so it was kind of a weird smell. Our air conditioning didn't work and we called the front desk 3 times and it was never fixed, nobody contacted us about it, and our windows wouldn't open. It was hot and musty and we all slept with no covers on because it was so hot in our room. The pillows and bedding felt cheap. The pillows were flat and hard, no fluff left in them at all. However, the plus side of things, it has a bar and you can get room service, there was a nice restaurant inside, and it was almost right next door to the mall which is very walkable so there are a number of food and beverage options. The staff was nice and very helpful. The only issue with the staff was that nothing was done about the ac situation."