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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
3608 Richland Ave W, Aiken, SC

Reviews

6.8
Rating 10 - Excellent. 60 out of 238 reviews" "
Rating 8 - Good. 54 out of 238 reviews" "
Rating 6 - Okay. 54 out of 238 reviews" "
Rating 4 - Poor. 39 out of 238 reviews" "
Rating 2 - Terrible. 31 out of 238 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

2/10 Terrible

Jessica

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room had a bad smell, hair on bed sheets, stains on towels, cracks in tub and hole in bathroom door.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

4/10 Poor

Robert, Edison

Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

4/10 Poor

Darrell

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled like cleaning supplies. Cleaning was stained and the towels too. Door wasn’t solid so felt unsafe. A/C went out second morning.
Stayed 2 nights in Apr 2024

2/10 Terrible

Jeffery

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here on 4/9/24 before spending a day at the Masters. The owner and his son checked us in and couldn't have been more kind or eager to please. It was obvious that they take pride in their hotel and are working hard to make sure you have a pleasant stay. As a veteran Masters attendee I have stayed in multiple hotels and know that is a challenge to find a reasonably priced hotel that is also clean. Prices can run $750 for a standard hotel that any other time of the year would run $150 a night. When you check in after 10 pm and leave by 6:30 am I cannot bring myself to pay that kind of rate for 8 hour stay with a hot shower. I felt that Quality Inn was reasonably priced at $275/night and a good value. It is an easy 30 minute drive to Augusta National, take the back road and go to the South Gate via Berckmans Rd. Pros: Inn Keeper cares and is eager to make your stay pleasant. Rooms have all been recently repainted, new flooring put in, new counter top, was clean. Cons: It is an older hotel so a simple set up with a basic room. Fine for what we needed and wanted to pay. Thank you for a comfortable and safe nights sleep!

2/10 Terrible

geoffrey

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty and broken down like a cheap motel. It looked an old cheap motel. The pictures advertised were completely misleading and false.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and enjoyable
Stayed 1 night in Apr 2024

10/10 Excellent

Tearges

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Aaron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Clean sheets and floor but thats all
The sheets and the bed were clean. The floor was ok, but there were mystery holes in the wall, and the tub was disgusting. This hotel definitely needs updating. I guess for the price you get what you pay for. This hotel is in better condition than alot of hotels in Aiken. If i was in desperate need i'd only return because of the fact that the sheets are clean
Stayed 1 night in Jan 2024

8/10 Good

Vincent

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Howard

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Purray

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities

2/10 Terrible

Patrick

Disliked: Cleanliness, property conditions & facilities
Yikes
Stayed 1 night in Nov 2023
Response from Toni on 30 Nov 2023
We are sorry you did not have an excellent experience with us. Thank you for your feedback.

6/10 Okay

David

Stayed 1 night in Nov 2023

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Good for value
Stayed 1 night in Nov 2023
Response from Toni on 30 Nov 2023
Thank you very much for your feedback! We hope to see you again soon!

2/10 Terrible

JEAN-MARC

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Toni on 30 Nov 2023
Thank you for your feedback. We apologize for not meeting your expectations.

4/10 Poor

Chearse

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
They need to remodel their hotel rooms
Stayed 1 night in Oct 2023
Response from Toni on 30 Nov 2023
Thank you for your feedback. We are currently undergoing renovations and hope to be finished by the end of the next year.

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Toni on 30 Nov 2023
Thank you for your feedback! We appreciate you coming to stay with us and hope to see you again!

2/10 Terrible

Ronald

Rooms smell bad. Hot tub is old and full of stains. The towels are very dirty and full of stains.
Stayed 3 nights in Sep 2023
Response from Toni on 1 Oct 2023
Thank you for your feedback! I will be sure to reach out to housekeeping about these issues.

2/10 Terrible

Richard

Disliked: Cleanliness, property conditions & facilities
This place had bedbugs the guy at the front desk is very nice though but bedbugs
Stayed 3 nights in Sep 2023
Response from Quality Inn on 17 Sept 2023
Thank you for your feedback. We will be sure to look into these issues. Thank you.

6/10 Okay

Lessa

Travelled with family
Disliked: Property conditions & facilities
Smells like mold
Stayed 1 night in Aug 2023
Response from Toni on 31 Aug 2023
Thank you for your feedback. I can assure you we do not have mold in our rooms. I will pass along for maintenance and housekeeping to check again.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t recommend!
We stayed for a baseball camp at USC Aiken, it was convenient to the school and online pictures looked good. Hotel is in need of serious makeover. Floors were dirty, bathtub was gross and the towels had stains on them. Honestly it felt a tad unsafe as well.
Stayed 1 night in Aug 2023
Response from Toni on 31 Aug 2023
Thank you for your feedback! We appreciate you taking the time to complete the survey. I will be sure to talk to housekeeping in regards to your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Okay-Friendly staff
The stay was okay. Folks (and service dogs at evening) registration and breakfast were friendly. We were given a room that was newly painted, so had the paint fumes to deal with. Said something at front desk about it. They ionized/oxidized the room, which helped a little bit. They were willing to give us a new room but kept stressing they knew guests did not like to move if unnecessary. Breakfast was okay. It was the basics (eggs, meat, cereal, some fruit, coffee, and juice). One day there was a confrontation between guests and staff that we heard. Earlier that morning down the street, cops chased down a guy. I do believe I will try the Quality Inn on the other side of Aiken instead of staying here again.
Stayed 2 nights in Jul 2023
Response from Toni on 31 Jul 2023
Thank you for your feedback! We are so sorry that the room we provided was still smelling like paint and for the confrontation! We do hope you will give us another chance.

8/10 Good

Deborah

Stayed 2 nights in Jun 2023
Response from Toni on 31 Jul 2023
Thank you so much for your feedback!

6/10 Okay

Paris

Stayed 2 nights in Jun 2023
Response from Toni on 31 Jul 2023
Thank you for your feedback!

6/10 Okay

Kathy

Travelled with partner
Disliked: Property conditions & facilities
We requested a non-smoking room. The room we got did not smell good or have a clean smell. Cigarette butts we're on the balcony and on the stairwell. There was a cigarette burn on the bedspread and lipstick stain on the sheets.
Stayed 1 night in Jun 2023
Response from Toni W on 30 Jun 2023
Thank you for your feedback. I am sorry to hear that the stay was not a nice experience for you. We are striving to improve our conditions of the hotel.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Older hotel…cigarette burns on bedspread (non smoking room), peeling shower/tub, and moldy shower curtain. Staff was helpful. About what I expected for $80 a night.
Stayed 1 night in Jun 2023
Response from Toni on 30 Jun 2023
Thank you for your feedback. We are renovating our rooms and continue to improve the conditions of our rooms. Thank you for the kind review regarding our staff.

6/10 Okay

Aaron

Travelled with partner
Liked: Staff & service
Our room smelt like somebody had been smoking weed in it. We notified the front desk and they moved us to a handicap room. They informed us that this was the only room available. That room was not up to standard but we made it workable. We stayed out of it much as possible. It was dusty, the towels were dingy and the paint in bath tub was pealing and one of the sheets on the bed had burns, and the bedspread was very wrinkle.
Stayed 3 nights in Jun 2023
Response from Toni on 30 Jun 2023
Thank you for your feedback. We are sorry to hear you did not have an enjoyable experience. We will use your feedback to continue to improve for the next guest.

8/10 Good

Rebecca

Stayed 1 night in Jun 2023
Response from Toni on 30 Jun 2023
Thank you for your feedback.

10/10 Excellent

Karen, Spring Mills

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and clean!
Stayed 1 night in May 2023
Response from Toni on 3 Jun 2023
Thank you so much for the kind review! We hope to see you again!

10/10 Excellent

Reyna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Quiet.
Stayed 1 night in May 2023
Response from Toni on 3 Jun 2023
Thank you for your feedback! We are happy you enjoyed your stay!

6/10 Okay

Kenneth

Disliked: Cleanliness, property conditions & facilities
Will never stay again
This hotel is in need of a makeover extremely bad. The room was filthy the bed had unexplainable stains on them. The bathroom had hair all over the floor and dirty shower curtain and towels.I requested a non-smoking room and the room smelled of smoke. I will not recommend this hotel to my enemy.
Stayed 1 night in Apr 2023
Response from Toni W. on 4 May 2023
We are sorry to hear you had a bad experience with us during your stay. We are currently fully renovating the hotel to prevent these issues from happening again! I will speak with housekeeping on the room cleanliness and expectations. Thank you for your feedback! We welcome all good or bad reviews to help us improve.

4/10 Poor

Mamie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible bed...toliet not flushing.. .dirty sofa
Stayed 2 nights in Apr 2023
Response from Toni W. on 4 May 2023
Thank you for your feedback. I will be sure to let housekeeping and maintenance know of the issues with your room.

2/10 Terrible

Jonathan

Business traveller
Disliked: Staff & service, room comfort
Stayed 1 night in Apr 2023
Response from Toni on 4 May 2023
Thank you for your feedback.

2/10 Terrible

WALTER C

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Floors in room & bathroom were very dirty. Tile & grout in bathroom was full of mildew. SMOKE ALARM IN ROOM WAS MISSING & NOT REPLACED WE PAID $253 FOR THIS ROOM. QUALITY NOT ACCEPTABLE FOR THE PRICE. ALSO MAJOR SAFETY ISSUE WITH MISSING SMOKE ALARM. PLEASE REFUND 50% OF WHAT WE PAID
Stayed 1 night in Apr 2023
Response from Toni on 3 Jun 2023
Thank you for your feedback. We are currently renovating our hotel to improve the satisfaction and experience for our guest. We are sorry to hear you did not enjoy your stay. We always ask that guest let us know if there is an issue in the room so we can fix it for you immediately.

2/10 Terrible

Tracy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms smelled. Very dirty. Hated so bad we left and found another hotel
Stayed 1 night in Apr 2023
Response from Toni on 4 May 2023
Thank you for your feedback. We are currently under renovations and are striving to improve the current conditions of the rooms.

6/10 Okay

Steven

Liked: Staff & service
Disliked: Property conditions & facilities
No Recommended
This was a very aged facility and was very unkept. For the excessive price paid (over charged due to The Masters), I would have expected at least a modest room that was clean.
Stayed 1 night in Apr 2023
Response from Toni W. on 3 Jun 2023
Thank you for your feedback. We are striving to continuously improve our hotel and are undergoing more renovations to provide guest with excellent service and comfort.

8/10 Good

Charles

Stayed 1 night in Apr 2023
Response from Toni W. on 4 May 2023
Thank you for your feedback!

4/10 Poor

Patrick

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
They did not have the rooms ready at 6pm the day we arrived and they did not allow us to have a noon (compared to 11am) check out. The floors in the rooms were dirty, showers were dirty, and the sheets had stains on them. The daily cleaning staff would only make one of the beds.
Stayed 3 nights in Apr 2023
Response from Toni on 3 Jun 2023
Thank you for your feedback. We were severely understaffed during the time of the Masters and we apologize that we could not get you into your room in time. We have been striving to improve our hotel and provide the guest with superior service ever since.

6/10 Okay

Eric

Liked: Cleanliness, staff & service
Disliked: Amenities
The room was clean but dated. The shower connection sprayed and got water all over the bathroom. Breakfast was a joke. Powdered eggs and sausage patties swimming in liquid. Two kinds of cereal, no juice, and whole apples for fruit. The channel lineup in the lobby showed about 40 channels. We only had 20 in our room.
Stayed 1 night in Apr 2023
Response from Toni on 3 Jun 2023
Thank you for your feedback. We are currently renovating our hotel so those features will be updated. I will be sure to check on the issue with breakfast to make sure it is being served the correct way. We do have a limited amount of channels but we make up for the loss with extra apps on the tv which offer more than the local channels.

4/10 Poor

John

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Trash pile
I stayed two nights. It was a couple days after st Patrick's and there were still piles of beer cartons and bags of trash next to the over flowing trash cans outside. The room smelled like smoke as well. The seal on the door was nonexistent. So, i could here everything people ordered at McDonald's next door.
Stayed 2 nights in Mar 2023
Response from Toni W on 29 Mar 2023
Thank you for the feedback! We just hired a new houseman so we have resolved the trash issue. As we are an exterior property it makes hearing things happening outside a little easier. We are sorry you did not enjoy your stay with us and hope you will give us another try.