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Reviews of Holiday Inn Express & Suites Aiken, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Aiken, an IHG Hotel
2897 Whiskey Road, Aiken, SC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 328 out of 440 reviews" "
Rating 8 - Good. 89 out of 440 reviews" "
Rating 6 - Okay. 16 out of 440 reviews" "
Rating 4 - Poor. 3 out of 440 reviews" "
Rating 2 - Terrible. 4 out of 440 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Doretta

Travelled with family
Liked: Property conditions & facilities
Check on was horrible. Room was not Breton time way after 3pm making me late for the very family celebration I came to town for.
Stayed 1 night in May 2024

10/10 Excellent

Tess

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel convenient to all things Aiken!
Stayed 3 nights in May 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, pleasant helpful staff. Decent breakfasts.
Stayed 5 nights in Apr 2024

10/10 Excellent

Patricia, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, very nice lobby, dining lounge, good breakfast service. Room was clean and attractive. Will stay again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody Was so nice. Beautiful property.
Stayed 3 nights in Apr 2024

10/10 Excellent

DeAsia

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Jerome, Clarks Summit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel, near a residential area where you can take a walk safely. Dining options driveable. Gas station across the street. Just in a very busy highway. Staff was friendly and facility was clean.
Stayed 3 nights in Apr 2024

10/10 Excellent

Bruce Eric

Liked: Cleanliness, staff & service
Nice hotel. The staff was very friendly and helpful. They were remodeling during my stay, but that had minimal impact on my room. Quiet and safe hotel.
Stayed 4 nights in Mar 2024

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
One Towel For 2 People Really
Stayed 1 night in Feb 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Cory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area
Stayed 3 nights in Feb 2024

10/10 Excellent

timothy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy
Stayed 1 night in Feb 2024

10/10 Excellent

ANNIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Matthew, Columbus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the area
Stayed 1 night in Feb 2024

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

David

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sheetrock dust and pieces all over the hallway and in the entrance of my room. I have plenty of video and pictures
Stayed 1 night in Feb 2024

10/10 Excellent

James

Stayed 1 night in Jan 2024

10/10 Excellent

carolyn, linden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 2 nights in Jan 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean
The hotel was very clean. Front desk lady was very friendly and helpful. Ask for a late checkout and it was given immediately! Beds and pillows were very comfortable. Room was clean. Great water pressure for those that crave it. Outlets in lamp didn’t work too well. Phone didn’t charge overnight. Great stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ashley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great with the exception of the weird smell in the bathroom and overflowing trash outside.
Stayed 1 night in Nov 2023

10/10 Excellent

Terry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Only negative at all was the coffee in the lobby and breakfast was not to our liking
Stayed 4 nights in Nov 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern with competent and friendly staff
Stayed 2 nights in Nov 2023

8/10 Good

cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators stopped working for a few hours, but operational in less than 8 hours
Stayed 3 nights in Nov 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you make a reservation far in advance, you should be able to get the room you ask for. I was provided the handicapped room, instead of the standard room I requested. The accessible room should be reserved for those who truly need it. I was also disappointed that the accessible room is at the far end of the first floor near a side exit where you hear people entering and exiting all night. I now know that in order to get a hotel room in Aiken, you have to reserve very far advance and check in early in order to get the room you want. The hotel is very nice and the staff were great, I just wish I got the room I asked for.
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Will definitely use this hotel again.
Stayed 1 night in Sep 2023

10/10 Excellent

Albert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Sep 2023

8/10 Good

Susan

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Only issue we had was towel shortage
Stayed 4 nights in Sep 2023

10/10 Excellent

Kim, Trinity

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean and comfortable
Stayed 3 nights in Sep 2023

10/10 Excellent

Pam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean and friendly!
Stayed 2 nights in Sep 2023

8/10 Good

chris

Stayed 1 night in Aug 2023

2/10 Terrible

Diana

Disliked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Alaiah

Stayed 1 night in Aug 2023

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Was downgraded on rooms, and high noise levels
I stay at this hotel whenever I’m in Aiken. I was disappointed this time with a non-stop running toilet, and the front desk had nobody available to fix it, so I had to switch rooms. I was downgraded to a smaller room, and then one night I was there, the noise level overnight was beyond unacceptable. There was a huge group that made way too much noise in the lobby and running up and down the halls late at night. I got no sleep and had an early flight so that was less than fun. I did call the front desk and he said he’d ask them to quiet down. That was short lived. I understand a hotel can only do so much, but as much as I travel, I’d honestly say that noise level was some of the worst I’ve experienced and staff should be able to take action to prevent or minimize that kind of thing. I pay good money for a nice hotel and don’t want that level of noise. Ironically, on my last day, the toilet in the new room began running continuously too, just like the first room!
Stayed 3 nights in Aug 2023

10/10 Excellent

Mark

Stayed 1 night in Jul 2023

6/10 Okay

Joseph

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Check in procedure could be improved
Only concern was lack of early check in availability. I flew in the morning and wanted an early check in. I called the hotel multiple times in the week leading up to the reservation, including on the day of, and never got a straight answer if early check in was available, and if so, what time. I travel all the time and ask this question of hotels frequently. Sometimes it’s available, sometimes it’s not. Sometimes it costs money, sometimes it doesn’t. The frustrating part was not getting a clear answer after 4-5 phone calls over the course of a week. Ultimately I was able to check in about an hour early, for a $10 fee. Compared to how other hotels handle this situation, that seemed unreasonable to me. Otherwise I have no complaints. Clean hotel, quality room, good location, etc
Stayed 1 night in Jul 2023

10/10 Excellent

Leposava

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful.
Stayed 1 night in Jul 2023

10/10 Excellent

Hui

Stayed 3 nights in Jul 2023

10/10 Excellent

Mark

Stayed 3 nights in Jun 2023

8/10 Good

Teresa

Stayed 2 nights in Jun 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Patsy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the property and stay.
Stayed 2 nights in Jun 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Carlynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amber did the best job ever with the breakfast bar. The front desk clerks were so helpful as were the housekeepers. Will be back!
Stayed 3 nights in Jun 2023

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good!
Stayed 1 night in Jun 2023