Reception

Reviews of Hampton Inn Aiken

2.5 out of 5
Hampton Inn Aiken
100 Tamil Dr, Aiken, SC

Reviews

8.8

Excellent

Rating 10 - Excellent. 175 out of 313 reviews" "
Rating 8 - Good. 91 out of 313 reviews" "
Rating 6 - Okay. 29 out of 313 reviews" "
Rating 4 - Poor. 13 out of 313 reviews" "
Rating 2 - Terrible. 5 out of 313 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Arteaa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't know why but the hotel smell really good. Smelled like lotion. The hotel is by ALL the restaurants. I actually had doubts staying here but I'm so grateful that I did.
Stayed 2 nights in Mar 2024
Response from Hampton Inn Aiken Team on 27 Mar 2024
Arteaa, thank you so much for sharing your experience at the Hampton Inn Aiken. We appreciate you highlighting the local restaurants in your review, we absolutely love our location and we are so glad you enjoyed it as well. We hope to welcome you back the next time you're in town !!

10/10 Excellent

Elizabeth

Stayed 2 nights in Mar 2024
Response from Hampton Inn Aiken Team on 14 May 2024
Elizabeth, thank you so much for your awesome rating!! We are so delighted to hear that you had a perfect stay with us. Come see us again soon!

10/10 Excellent

Alison, Bristol

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nice hotel
Stayed 1 night in Mar 2024
Response from Hampton Inn Team on 26 Mar 2024
Alison, thank you so much for sharing your experience with us. We are happy to hear that you enjoyed your stay with us. Our goal is to provide a clean and comfortable environment for our guests to enjoy. We hope to welcome you back the next time you're in town!

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Hampton Inn Team on 27 Dec 2023
Andrew, thank you for your rating. We are so sorry to hear that you did not have a perfect stay. We hope we exceed your expectations the next time you stay with us.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hampton Inn Aiken Team on 8 Dec 2023
Richard, thank you so much for your awesome five-star rating! We hope to see you again soon.

8/10 Good

Matthew

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Hampton Inn Staff on 29 Nov 2023
Matthew, We sincerely appreciate your valuable feedback and the opportunity to serve you during your stay at the Hampton Inn in Aiken. Your business is highly valued, and we are grateful for the trust you have placed in us.At Hampton Inn, we strive to provide a superior guest experience, and your positive comments motivate us to continuously enhance our services. It was a pleasure to have you as our guest, and we eagerly anticipate the opportunity to welcome you back in the future.Wishing you a joyous holiday season and looking forward to the pleasure of hosting you again.Warm regards,Joyce Thomas General ManagerHampton Inn - AikenHotel 803.648.2525 Fax 803.649.2008100 Tamil DriveAiken, SC 29803Joyce.Thomas2@hilton.com

10/10 Excellent

Mildred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly.
Stayed 2 nights in Nov 2023
Response from Hampton Inn Aiken Team on 6 Dec 2023
Mildred, thank you so much for your five out of five rating. We are so glad you enjoyed your stay with us. We hope you come visit us again soon.

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hampton Inn Staff on 29 Nov 2023
Cindy, We sincerely appreciate your valuable feedback and the opportunity to serve you during your stay at the Hampton Inn in Aiken. Your business is highly valued, and we are grateful for the trust you have placed in us.At Hampton Inn, we strive to provide a superior guest experience, and your positive comments motivate us to continuously enhance our services. It was a pleasure to have you as our guest, and we eagerly anticipate the opportunity to welcome you back in the future.Wishing you a joyous holiday season and looking forward to the pleasure of hosting you again.Warm regards,Joyce Thomas General ManagerHampton Inn - AikenHotel 803.648.2525 Fax 803.649.2008100 Tamil DriveAiken, SC 29803Joyce.Thomas2@hilton.com

10/10 Excellent

Paul

Travelled with partner
Near food
Stayed 2 nights in Nov 2023
Response from Hampton Inn Aiken Team on 27 Nov 2023
Paul, thank you for your five star rating! We are so glad you enjoyed your stay and we able to explore Downtown Aiken. Come visit us again soon!

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hampton Inn Aiken Team on 9 Oct 2023
Claude, thank you for the 10 out of 10 review! We are so glad you enjoyed your stay with us. We hope to see you the next time you're in town.

10/10 Excellent

Tonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff who love dogs
The hotel staff was so friendly. Very dog friendly. Even nighttime treats when your pup can’t sleep😃
Stayed 1 night in Sep 2023
Response from Hampton Inn Aiken on 2 Oct 2023
Thank you so much for visiting with us here at Hampton Inn Aiken! We hope to be of service to you again in the future! Enjoy your week!

10/10 Excellent

Brian

Travelled with group
Good location, plenty of parking.
Stayed 1 night in Sep 2023
Response from Hampton Inn Aiken Team on 21 Sept 2023
Brian, thank you for your feedback. We are so glad you enjoyed exploring downtown Aiken. We hope to see you the next time you're in town.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice and welcoming. Property is an older building, and bathrooms and rooms are showing some age/wear. Overall a nice, clean, comfortable stay. Would stay here again.
Stayed 1 night in Sep 2023
Response from Joyce GM on 18 Sept 2023
We greatly appreciate your recent stay with us and the feedback you've provided. We understand and acknowledge that our current building has seen its fair share of wear and tear over the years. However, we are thrilled to share our excitement for the impending construction of a new facility, both for the benefit of our dedicated team and our valued guests.We kindly ask for your patience and understanding during this transitional phase, as we approach the final stages of this project. Your support means a lot to us, and we eagerly anticipate the opportunity to serve you again in the near future.Wishing you a wonderful week ahead.

10/10 Excellent

Harry

Stayed 2 nights in Jun 2023
Response from Joyce Thomas GM on 22 Jun 2023
Thank you, Mr. Harrell for your feedback. We appreciate your business and you being a loyal Hilton Honors member. We look forward to being of service to you again in the future. Enjoy your week.

4/10 Poor

Jerry

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was dingey & old!
Stayed 1 night in May 2023
Response from Hampton Inn Aiken on 24 May 2023
Jerry, thank you so much for taking the time to share your feedback. We are sorry to learn that our property did not exceed expectations and wish you safe, happy travels in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 3 nights in May 2023
Response from Hampton Inn Aiken on 8 May 2023
Michael, we're so glad you enjoyed your stay and hope to welcome you again in the future.

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was OK. The room felt tired and a little dingy. The USB ports were not very conveniently placed and you couldnt reach the bedside lights if you were laying in bed. Guests were noisy and you could hear someone talking in the hallway like they were in the room. It felt like we paid Hampton Inn prices to stay in a Motel 6.
Stayed 2 nights in Apr 2023
Response from Hampton Inn Aiken on 1 May 2023
Michael, we are sorry to learn you did not have an outstanding stay and have escalated your feedback to Management for review. We wish you safe and happy stays in the future.

10/10 Excellent

Steven

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Eh…
The shower was moldy, and the sink is ridiculously small. The walls are dirty. This place needs a serious make over. The tv doesn’t work well and there is no access to a guide. We won’t stay here again. It is not up to par with a Hilton property.
Stayed 1 night in Apr 2023
Response from Hampton Inn Aiken on 24 Apr 2023
Steven, thank you for your feedback. We wish you safe, happy stays in the future.

2/10 Terrible

Richard

Travelled with group
Paid for a double room with a king bed and was given a regular room with 2 queen beds. The front desk said oh well. Elevator was broken too. I feel we should get some compensation back for the smaller room and wrong bed.
Response from Hampton Inn Aiken on 19 Apr 2023
Richard, we are sorry to learn that your stay did not exceed expectations and have escalated your feedback to our General Manager Joyce for follow up. Thank you for your patience!

10/10 Excellent

Ronald

Liked: Cleanliness
Stayed 2 nights in Apr 2023
Response from Hampton Inn Aiken on 1 May 2023
Ronald, thanks so much for choosing to stay with us. We are glad to have given you a five-star stay and look forward to welcoming you in the future.

10/10 Excellent

sam

Stayed 1 night in Apr 2023
Response from Hampton Inn Aiken on 24 Apr 2023
Sam, thanks for the five-star feedback. We look forward to welcoming you again soon!

10/10 Excellent

Raul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hampton Inn is always a good stay!
Stayed 1 night in Mar 2023
Response from Hampton Inn Aiken on 29 Mar 2023
Raul, thanks for your support and positive review! We're so happy to have given you a five-star stay.

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the BEST Hampton Inn I’ve ever visited! I cannot describe the kindness the staff showed us during our stay. Michelle, the front desk clerk, was the absolute BEST!!! The lady that worked breakfast Sunday morning was super sweet. I give this hotel a 12 out of 10!!!
Response from Hampton Inn Aiken on 6 Mar 2023
Courtney, thanks so much for recognizing Michelle. We have passed your review along to our team and look forward to welcoming you again soon with another 12 out of 10 stay!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very polite and helpful Made me feel at home Thank you
Stayed 5 nights in Dec 2022
Response from Hampton Inn Aiken on 12 Dec 2022
Michael, thanks for recognizing our great team. We'll pass your feedback along to them.

10/10 Excellent

Pam

Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Nothing unique, but met the standards of Hampton Inn.
Stayed 2 nights in Aug 2022
Response from Hampton Inn Aiken on 29 Aug 2022
You could have stayed anywhere but chose to stay with us. Thank you, and we are so glad to have given you a positive experience.

6/10 Okay

Wilna

Travelled with family
Liked: Room comfort
Disliked: Staff & service
One lady at the front desk from the morning shift was very rude and unhelpful
Stayed 1 night in Aug 2022
Response from Hampton Inn Aiken on 22 Aug 2022
Thank you for sharing your experience. We are sorry to learn our front desk agent did not welcome you warmly. We will use your feedback to offer additional coaching and hope you'll give us the chance to make a better impression on your next trip to Aiken, SC.

6/10 Okay

Jeffrey

Travelled with family and small children
Liked: Cleanliness, staff & service
Needs an update
Stayed 1 night in Aug 2022
Response from Hampton Inn Aiken on 8 Aug 2022
Jeffrey, thank you so much for sharing your experience. We wish you safe stays and happy travels in the future.

2/10 Terrible

Guadalupe

Stayed 6 nights in Jul 2022

10/10 Excellent

Uzomah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 2 nights in Jun 2022
Response from Hampton Inn Aiken on 5 Jul 2022
Uzomah, thanks for the concise but positive feedback. We really appreciate it.

10/10 Excellent

Mark

Stayed 2 nights in Jun 2022

10/10 Excellent

TedAnna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great
Stayed 1 night in May 2022
Response from Hampton Inn Aiken on 13 Jun 2022
We love to hear it! Thanks so much for sharing your experience with us.

10/10 Excellent

Janessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Very nice hotel. Lots of extras such free breakfast, hot tea and fruit in lobby. Room was clean and quiet. Front desk staff very outgoing and friendly. Any staff member you come across greets you warmly.
Stayed 2 nights in Apr 2022
Response from Hampton Inn Aiken on 9 May 2022
Janessa, thanks so much for the great review. We can't wait to welcome you again soon.

6/10 Okay

Aaliyah

Stayed 2 nights in Apr 2022

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great, clean room, quiet. Cookies at front desk were a nice touch!
Stayed 4 nights in Mar 2022
Response from Hampton Inn Aiken on 18 Apr 2022
Laura, thanks so much for taking the time to leave a review. We hope *Terminator voice* YOU'LL BE BACK... with more cookies!

10/10 Excellent

Jessica

Stayed 2 nights in Mar 2022

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
No title review
Overall good visit and room. You get what you pay for which is fine. Only issue was poor sink drain but I reported it and staff was quick to fix for next visitor.
Stayed 2 nights in Jan 2022
Response from Hampton Inn Aiken on 25 Jan 2022
Thank you for taking the time to share your positive experience with us. We apologize that your room was not in perfect order from the get-go but are glad to hear your issue was resolved quickly and effectively.

10/10 Excellent

Cornelious

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy checking in staff helpful. Heating and air conditioner was very loud when it came on.
Stayed 2 nights in Dec 2021
Response from Hampton Inn Aiken on 21 Dec 2021
Thank you so much for your positive feedback! We apologize for the noisy AC unit, and we are glad to hear that you were still able to have a positive experience thanks to our helpful staff.

8/10 Good

Viola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice place. Downfall was all the room doors slamming shut at night, rooms not very soundproof.
Stayed 2 nights in Sep 2021
Response from Hampton Inn Aiken on 4 Oct 2021
Thank you for the feedback! We apologize that your room was not as quiet as you would have liked, but we are glad that overall you had a positive stay.

4/10 Poor

Sharon

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Property is in a good location and staff was pleasant. The property itself if terrible. The ceiling on our room had a leak which dripped on the bed. The room we were moved to had mold on the ceiling in the bathroom and the bathroom door got stuck on the floor tile. We woke up to a roach on the floor and no ice in the entire hotel. This hotel needs a complete overhaul. I definitely won’t go back.
Stayed 2 nights in Sep 2021
Response from Hampton Inn Aiken on 13 Sept 2021
Sharon, thank you so much for taking the time to write a review. We will use this feedback to make adjustments with maintenance and housekeeping for the future. We apologize that you did not enjoy your stay and hope you will give us another chance on your next visit.

10/10 Excellent

Lynne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aiken's Makin weekend
Well maintained hotel. Good breakfast. Friendly staff. We were there for the Aiken's Makin Festival. Will come back.
Stayed 2 nights in Sep 2021
Response from Hampton Inn Aiken on 13 Sept 2021
Lynne, we hope you had a great time at the Makin Festival and are so glad to hear you enjoyed your stay. Thank you for the positive review!

8/10 Good

Angela

Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
No Pool!
Stayed 2 nights in Jul 2021
Response from Hampton Inn Aiken on 23 Aug 2021
We are so sorry to have disappointed you with our amenities but hope that our friendly staff and accommodations made your experience more pleasant.

10/10 Excellent

Antonio

Stayed 3 nights in Jul 2021
Response from Hampton Inn Aiken on 23 Aug 2021
Thank you so much for the positive review. We appreciate your taking the time to reflect on your stay.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness
Loaded with bugs crawling in bathroom and toilet had not been cleaned
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
The elevator was not working.
Stayed 1 night in Jun 2021
Response from Hampton Inn Aiken on 23 Aug 2021
We apologize for this inconvenience and hope you will give us another chance in the future. Until then, we wish you safe and happy travels.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
rooms need updating
Stayed 4 nights in Jun 2021
Response from Hampton Inn Aiken on 23 Aug 2021
Thank you so much for taking the time to write a review. We hope you enjoyed your stay and that our staff was friendly and accommodating. We apologize that our room did not meet your expectations and wish you safe travels in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel staff was nice and rooms were clean. I enjoyed my three day stay.
Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet.
Stayed 4 nights in May 2021

10/10 Excellent

William

Stayed 1 night in Mar 2021

8/10 Good

Shahid

Stayed 1 night in Mar 2021