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Reviews of Fairfield Inn & Suites by Marriott Aiken

2.5 out of 5
Fairfield Inn & Suites by Marriott Aiken
185 Colony Pkwy, Aiken, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 325 out of 557 reviews" "
Rating 8 - Good. 146 out of 557 reviews" "
Rating 6 - Okay. 31 out of 557 reviews" "
Rating 4 - Poor. 25 out of 557 reviews" "
Rating 2 - Terrible. 30 out of 557 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly, Clinton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and plenty of restaurants in the area. Staff were exceptional!
Stayed 3 nights in May 2024

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Apr 2024

6/10 Okay

Russell

Liked: Cleanliness, staff & service
Staff was excellent. AC in lobby has been broken for over a month Lack of water pressure in shower
Stayed 2 nights in May 2024

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the hotel was not far from the Interstate, and it was convenient to nearby restaurants. Also, it was quiet and we felt safe. Signs posted that were some renovations going on, we noticed two of our light bulbs were out in our room (one in the wall sconce and one in the corner lamp or at the desk) I think. Overall, we will definitely stay again. :-)
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazingly professional and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Brandon

Stayed 1 night in Apr 2024

10/10 Excellent

Jenny

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom shower was not good. The shower head put out very little water with very little water pressure. The tub was also rusty and had dark spots. The air conditioner was also not very efficient.
Stayed 1 night in Apr 2024

10/10 Excellent

Edward

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a indoor pool. but the did not work . Remodeling going on so the pool was not working . They say Athletic club could be use. but no kids could use they have a daycare. so we could not swim with grand child.
Stayed 3 nights in Mar 2024

2/10 Terrible

Austellia

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Halima

Stayed 1 night in Feb 2024

6/10 Okay

Vicky

Business traveller
Liked: Cleanliness, staff & service
Undergoing renovation to be fair. There was more outside lighting at the hotel next door. I can see how it may feel unsafe to some. I checked in @ 9 or so. Clerk had music playing a little loud. He turned it down some when I came in, off would have been better. He was a pleasant person. I had to change rooms because my first room smelled overpowering of bleach. I called the front desk and got no answer but I didn't get hassled about the change. Both rooms were spacious and very clean. Otherwise an uneventful stay.
Stayed 1 night in Jan 2024

2/10 Terrible

Eric

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was being renovated. The pool and gym were closed. The breakfast was not good and the front desk staff were not friendly. I checked out a day early but was told I still needed to pay for the entire stay. I will not stay at Marriott again.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t like the loud doors when they went shut on the rooms. Everything else was excellent!
Stayed 1 night in Jan 2024

6/10 Okay

Shana

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I wish they would have been upfront with me about the property was being remodeled.
Stayed 1 night in Dec 2023

8/10 Good

Suzanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception area was a shock with all of the furniture in disarray. But I understand they were putting in new carpets. There was no lamp on the table in between the beds. I moved the lamp to the right of the TV over between the beds. Room was very clean. Very friendly and helpful staff.
Stayed 1 night in Jan 2024

8/10 Good

Joann

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite the renovations the property was quiet and comfortable. Staff was very nice and accommodating. Rooms were very clean. Pillows could be updated they’re pretty soft or give more options of a firm and soft on bed. The AC in the room didn’t have a thermostat but it worked. For the price we paid I think the value was pretty good.
Stayed 1 night in Dec 2023

2/10 Terrible

Darla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not aware of the construction on the property until I arrived. The bedding was dirty and smelled of Body Odor. Doors slammed all night long. Will not stay there again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Tania

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was being renovated. Ours had been beatifully done. We were completely satisfied!
Stayed 1 night in Dec 2023
Response from D on 22 Dec 2023
Thank you! We are so pleased that you enjoyed your stay!

8/10 Good

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was work going on
Stayed 2 nights in Nov 2023

2/10 Terrible

Greg

Travelled with partner
Disliked: Amenities, property conditions & facilities
Was expecting a pool no one informed us that there renovations and still got charged full price no one offered a discount the place was totally under construction and we should have been contacted I would have found a different hotel
Stayed 3 nights in Nov 2023

10/10 Excellent

Rogelio

Stayed 1 night in Nov 2023

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Martha

Disliked: Property conditions & facilities
Major renovations ongoing! No warning at booking. Front desk people had an attitude about it. Do not book!!! The room itself was clean. Access to the building was very difficult while handling a suitcase. Dreadful experience.
Stayed 1 night in Nov 2023
Response from Keith on 26 Nov 2023
We apologize for any inconvenience as we renovate. In the policies section of your booking, it states that we are undergoing renovations. We hope you have a pleasurable experience next time. Happy holidays!

4/10 Poor

Dan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

Carol

Stayed 1 night in Nov 2023

2/10 Terrible

Leslee

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

John R

Travelled with family
Liked: Cleanliness, staff & service, amenities
Spite the property undergoing a renovation at the time of our stay, things seem to be clean and well managed
Stayed 1 night in Oct 2023

10/10 Excellent

Cynthia, Arcadia

Stayed 4 nights in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What lady at the front desk when I checked in with very courteous and kind, and I couldn’t find the location had to call her three times and she was very very very very nice
Stayed 1 night in Oct 2023
Response from DeeDrah on 19 Oct 2023
Thank you for acknowledging the Front Desk agent, its always our pleasure to serve you.

2/10 Terrible

Roger

Stayed 1 night in Oct 2023

10/10 Excellent

Lynn

Stayed 1 night in Oct 2023

10/10 Excellent

LeeAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean
Stayed 1 night in Sep 2023

10/10 Excellent

Ben

Stayed 1 night in Aug 2023

8/10 Good

Esther

Liked: Cleanliness, staff & service, amenities
My only criticism: the rooms need lighting over the bed. Too dark to read.
Stayed 1 night in Aug 2023

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and the breakfast was great!
Stayed 1 night in Aug 2023

10/10 Excellent

christie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checking in
Checking in was a complete nightmare, I get there and I haf to wind up paying.$89.00.more dollars after using my $100.00.afterpay gift card and it took an 1hr.1/2 to get an ok email from you all before I could get a room...I was hot, tired, aggregated and hungry. Mind you I got there at 9:00 and didn't get a room til almost 11:00. Not what I expected at all, I thought going through yal I would have saved money and everything would have been taken care of and I could walk right in show my id pay the difference and that be it, not the case here and I'm very upset with the situation, and also the rate for last night was $148.00 and I can't figure out why I had to pay $189.00.
Stayed 1 night in Jul 2023

10/10 Excellent

David

Stayed 1 night in Jul 2023

10/10 Excellent

johnnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Gregory, Cayce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Leslie

The hotel was clean and the staff was very nice.
Stayed 2 nights in May 2023

2/10 Terrible

Valmir

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Chris

Stayed 2 nights in Apr 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We spent a night here before our going to a practice round of The Masters. Great place to stay. We were impressed with the size of the rooms.
Stayed 1 night in Apr 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our short stay
Friendly and helpful personnel. Diane at the front desk was a pleasure to work with. Breakfast was excellent for an included benefit.
Stayed 1 night in Apr 2023

4/10 Poor

David, Charlotte

Travelled with partner
Disliked: Amenities, property conditions & facilities
It’s just a poorly maintained, low-end property. The closet door was about to fall off, the toilet ran all the time, took forever to refill.
Stayed 2 nights in Apr 2023

6/10 Okay

Hermann

Travelled with family
Liked: Cleanliness, amenities
Clean place. Staff at check in not so friendly. The room did not have USB plugs. The regular power plugs did not work to charge electronics. Some light bulbs were burned out. Microwave and coffees pot not connected and not obvious place to plug them. Although the room was clean, the hotel is poorly maintained.
Stayed 4 nights in Apr 2023

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Somer

Stayed 1 night in Mar 2023