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Reviews of Fiesta Americana Aguascalientes

4 out of 5
Fiesta Americana Aguascalientes
Calle Laureles Col Las Flores, Aguascalientes, AGS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 541 out of 862 reviews" "
Rating 8 - Good. 223 out of 862 reviews" "
Rating 6 - Okay. 47 out of 862 reviews" "
Rating 4 - Poor. 24 out of 862 reviews" "
Rating 2 - Terrible. 27 out of 862 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maria, Ligonier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to San Marcos. Walking distance to a lot of places.
Stayed 1 night in Dec 2023
Response from Ade on 22 Mar 2024
Maria:Thanks a lot for your comments regarding your stay with us.We hope to see you soon.Warm regards,Adela GarcíaGeneral Manager

8/10 Good

ALEXANDRE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice & friendly staff. Very clean.
Stayed 3 nights in Mar 2024
Response from Ade on 18 Mar 2024
Alexandre:Thanks a lot for your comments regarding your stay with us.We hope to see you soon.Warm regards,Adela GarcíaGeneral Manager

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Mar 2024
Response from Ade on 18 Mar 2024
Joseph:Thanks a lot for your preference.We hope to see you soon.Warm regards,Adela GarciaGeneral Manager

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people
Response from Ade on 6 Mar 2024
Alex:Thanks a lot for your comments regarding your stay with us.We hope to see you soon.Warm regards,Adela GarcíaGeneral Manager

10/10 Excellent

ZBIGNIEW

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Ade on 13 Jan 2024
Zbigniew:Gracias por evaluar nuestros servicios.Le esperamos pronto de regreso en esta su casa.Cordialmente,Adela GarcíaGerente General

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!!
Stayed 1 night in Dec 2023
Response from Ade on 8 Jan 2024
Manuel:Thanks a lot for your comments regarding your stay with us.We hope to see you soon.Warm regards,Adela GarcíaGeneral Manager

8/10 Good

Regina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ade on 8 Jan 2024
Regina:Muchas gracias por tomarse el tiempo de evaluar nuestros servicios.La esperamos pronto de regreso en esta su casa.Saludos cordiales,Adela GarcíaGerente General

10/10 Excellent

Luis

Stayed 2 nights in Dec 2023
Response from Ade on 8 Jan 2024
Luis:Aprecio mucho que se haya tomado el tiempo de evaluar nuestros servicios.Le esperamos pronto de regreso en esta su casa.Saludos cordiales,Adela GarcíaGerente General

4/10 Poor

Luis Carlos

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
El shampoo estaba muy malo y las camas súper malas.
Response from Ade on 29 Dec 2023
Luis Carlos:Gracias por compartir su opinión.Lamento saber que no cumplimos sus expectativas con el shampoo y la cama de su habitación,le comento que el producto que manejamos es estándar de la marca por lo que haremos llegar su opinión al área correspondiente a fin de que se considere para futuros cambios; por otro lado, estamos en proceso de recibir nuevos colchones esperando que con esto mejore la experiencia de nuestros clientes.Me reitero a sus órdenes en esta su casa, esperando tener la oportunidad de volver a ser sus anfitriones para atenderle como usted merece.Cordialmente,Adela GarcíaGerente General

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Location, staff, amenities, etc!!
Response from Ade on 5 Dec 2023
Andrea:Thanks a lot for your comments regarding your stay with us.We hope to see you soon.Warm regards,Adela GarciaGerente General

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Very friendly!
Stayed 1 night in Nov 2023
Response from Ade on 17 Nov 2023
James:Thanks a lot for your comments regarding your stay with us.We hope to see you soon.Warm regards,Adela GarcíaGeneral Manager

6/10 Okay

Bryan

Stayed 2 nights in Oct 2023
Response from Ade on 23 Nov 2023
Bryan:Gracias por tomarse el tiempo de evaluar nuestros servicios.Ojalá nos pueda compartir sus comentarios para aplicar acciones de mejora.Le esperamos pronto de regreso en esta su casa.Saludos cordiales,Adela GarcíaGerente General

10/10 Excellent

Virginia

Liked: Amenities, property conditions & facilities
Hotel is very clean staff is very nice and is in a convenient location
Stayed 1 night in Oct 2023
Response from FIESTA AMERICANA AGUASCALIENTES on 10 Oct 2023
Virgina, we appreciate your comments, it's great that you liked our Hotel, we hope to have you back soon.

10/10 Excellent

Maria da Graca, Torrance

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stuff of hotel are amazingly professionals and always with a smile to offer to guests! My favorite hotel in Aguascalientes Maria
Stayed 3 nights in Sep 2023
Response from Gte Servicio al huésped Fiesta Americana Ags. on 2 Oct 2023
It is a pleasure to receive your comments which are very important to us.

6/10 Okay

Laura

Liked: Staff & service
Disliked: Cleanliness
The area where the fridge used to be was very dusty, carpet looked dirty , bathroom sink was clogged up, wash cloth was stained,, cleanliness needs to be better,, But the staff was very kind including the waiters at the restaurant
Response from Gte Servicio al huésped Fiesta Americana Ags. on 2 Oct 2023
The area where the fridge used to be was very dusty, carpet looked dirty , bathroom sink was clogged up, wash cloth was stained,, cleanliness needs to be better,, But the staff was very kind including the waiters at the restaurant

8/10 Good

Laura

Stayed 2 nights in Sep 2023
Response from GERENTE SERVICIO AL HUÉSPED on 28 Oct 2023
Laura agradecemos mucho el tiempo que te tomaste en brindarnos tú calificación, la cual es muy importante para nosotros.Esperemos tenerte pronto de regreso.

8/10 Good

Kerry

Travelled with family and small children
Liked: Cleanliness, staff & service
It was okay as i am a picky person but the service was exceptional!
Stayed 3 nights in Sep 2023
Response from Gte Servicio al huésped Fiesta Americana Ags. on 2 Oct 2023
Kerry, we appreciate your comments which are very important to us. It is a pleasure to know that your stay was pleasant

10/10 Excellent

Maria

Stayed 2 nights in Aug 2023
Response from Gte Servicio al huésped Fiesta Americana Ags. on 24 Aug 2023
María,Gracias por el tiempo que te tomaste en calificarnos, para nosotros es muy importante el saber la satisfacción de nuestros huéspedes.Saludos!!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place
Stayed 2 nights in Aug 2023
Response from Gte Servicio al huésped Fiesta Americana Ags. on 24 Aug 2023
Juan, thank you very much for your comments which are very important to us.

10/10 Excellent

Marc

Stayed 2 nights in Aug 2023
Response from Gte Servicio al huésped Fiesta Americana Ags. on 24 Aug 2023
Marc muchas gracias por tu calificación.Esperemos tenerte pronto de regreso.

8/10 Good

Monica

Stayed 4 nights in Jul 2023
Response from Gte Servicio al huésped Fiesta Americana Ags. on 2 Oct 2023
Monica agradecemos tú calificación que para nosotros es muy importante.Te esperamos pronto de regreso.

2/10 Terrible

Maria

Stayed 3 nights in Jul 2023
Response from Gte Servicio al huésped Fiesta Americana Ags. on 8 Aug 2023
María gracias por el tiempo que te tomaste en calificarnos, veo que no fue de tú agrado la estancia, es importante para nosotros poder contar con tus comentarios para poder trabajar en ellos y mejorar cada día.Ojala me puedas compartir tu experiencia en el siguiente correo gshfaag@posadas.comSaludos!!

6/10 Okay

JUAN D, Crowley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Restaurante pecimo servicio Servicios afuera del hotel deficientes Lobby falta de comunicación Room staf excelente
Stayed 1 night in Jul 2023
Response from Gte Servicio al huésped Fiesta Americana Ags. on 8 Aug 2023
Buena tarde Juanantes que nada permíteme agradecer el tiempo que te tomas en escribirnos y hacernos saber en lo que fallamos durante tu estancia.Me apena saber que tuviste inconvenientes de los cuales me gustaría saber un poco más acerca de la falta de comunicación que comentas.Para nosotros es nuestra retroalimentación para poder trabajar en ello y evitar que algo similar o igual suceda de nuevo.Ojala me puedas compartir tu experiencia en el siguiente correo. gshfaag@posadas.com.Quedo atenta a tus cometarios.Saludos!!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing trip
I loved loved loved the staff, from the receptionist to the vallet parking. The place was clean, the beds were comfortable, the food was delicious, the hotelnis very central and safe
Stayed 3 nights in Jul 2023
Response from Gte Servicio al huésped Fiesta Americana Ags. on 8 Aug 2023
José, for us it is very important that you feel comfortable during your stay.Our colleagues appreciate your words.Regards

2/10 Terrible

Esperanza

Travelled with family
Disliked: Cleanliness, staff & service
The reception area staff were extremely unprofessional and very rude. They do not greet anyone upon entering the hotel to check in, they only stare and don’t offer to help. I had a regretful experience with Mariana in reception. Her attitude and customer service is very poor. It’s unfortunate that this was our initial experience, the rest of the staff was welcoming and attentive, but it’s a shame that one person ruins an experience since the beginning. The pool area is great, just maybe the pool should be chlorinated and cleaned since it does look foggy. I stayed at this hotel 10 years ago, and had a great experience, since then it has definitely degraded. Will most likely not be back here. There are better places nearby.
Stayed 3 nights in Jul 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch. Best hotel we ever stayed at. Better than any US hotel chain
Stayed 1 night in Jul 2023
Response from Gte Servicio al huésped Fiesta Americana Ags. on 22 Jul 2023
We appreciate your comments and hope to see you back home soon.

10/10 Excellent

Michael

Stayed 1 night in Jul 2023
Response from Gte Servicio al huésped Fiesta Americana Ags. on 8 Aug 2023
De antemano agradezco el tiempo que se tomaron en calificarnos, para nosotros es sumamente importante porque es nuestra pauta para seguir brindando con entusiasmo el mejor servicio.Espero tenerlos pronto de regreso.

8/10 Good

Solim Ivan

Stayed 4 nights in May 2023
Response from Gte Servicio al huésped Fiesta Americana Ags. on 22 Jul 2023
Gracias por tú calificación Iván, para todo Fiesta Americana es muy bueno saber que su estancia fue buena.Seguimos a sus ordenes.Saludos!!

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Miguel Angel Cedeño / Gerente General on 26 May 2023
Hola Jay,Sólo para agradecerte mucho la calificación que nos asignaste en tu reciente visita, todos los que trabajamos para ti apreciamos mucho el tiempo que nos brindaste al contestar la encuesta de salida,Te esperamos pronto de nuevo, Saludos cordiales

8/10 Good

A

Stayed 3 nights in Apr 2023
Response from FIESTA AMERICANA AGUASCALIENTES on 15 May 2023
Buena tardeAgradezco de antemano el tiempo que se tomo en calificarnos, espero que nos pueda retroalimentar si en su estancia tuvo algún inconveniente, esto para poder mejorar y que su estancia sea placentera.Quedo atenta a sus comentarios.Excelente inicio de semana.

10/10 Excellent

Alejandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from FIESTA AMERICANA AGUASCALIENTES on 15 May 2023
Buena tarde Alejandro Es un gusto recibir tu calificación y agradezco el tiempo que te tomaste para hacerlo.Con gusto quedo atenta en tu próxima estancia, para que la vuelvas a disfrutar como en está ocasión.Te esperamos pronto.

10/10 Excellent

Miguel

Stayed 4 nights in Apr 2023
Response from FIESTA AMERICANA AGUASCALIENTES on 15 May 2023
Buenas tardes MiguelAgradezco el tiempo que te tomaste para calificarnos, espero tenerte pronto de regreso y que puedas disfrutar de nuestras instalaciones.

8/10 Good

Alcides, Miami Lakes

Stayed 1 night in Feb 2023
Response from FIESTA AMERICANA AGUASCALIENTES on 9 Mar 2023
Sr. Alcides Fue un gusto tenerlo en casa y esperemos nos brinde nueva cuenta la oportunidad de tenerlo en sus próximas visitas a Aguascalientes.Quedamos atentos y a la orden.

10/10 Excellent

Gabriela

Stayed 2 nights in Jan 2023
Response from FIESTA AMERICANA AGUASCALIENTES on 3 Feb 2023
Agradecemos el tiempo que se tomo en calificarnos.Esperamos tenerlos pronto de regreso.

10/10 Excellent

Norman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant staff were excellent.!
Stayed 3 nights in Jan 2023
Response from FIESTA AMERICANA AGUASCALIENTES on 3 Feb 2023
Agradecemos el tiempo que se tomo en calificarnos.Esperamos tenerlos pronto de regreso.

10/10 Excellent

irma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice and quiet ace,.clean room nice garden to drink your cofee or read a book.
Response from FIESTA AMERICANA AGUASCALIENTES on 30 Jan 2023
We appreciate your comments and hope to have you back very soon.

10/10 Excellent

CESAR CUAUHTEMOC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mucho calor humano, literalmente llegas a casa. Con todo su staff literalmente puedes jugar hasta a las canicas!!! La comida parece que la hizo mi abuela. Mil gracias…
Stayed 1 night in Nov 2022

10/10 Excellent

A

Stayed 2 nights in Oct 2022

10/10 Excellent

Enrique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is soo good
Stayed 3 nights in Sep 2022

10/10 Excellent

Sal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything thing was great
Stayed 1 night in Sep 2022

2/10 Terrible

salomon

Liked: Cleanliness
Stayed 1 night in Jul 2022

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Jul 2022

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service at hotel. Especially happy with both Felix and Alfredo. Went out of their way to make sure my stay was a success.
Stayed 1 night in Jul 2022
Response from Miguel Angel Cedeño / Gerente General on 30 Aug 2022
Hi Bruce!Just a few rows to say thank you a lot for the time you spend to reply our survey, your comments are really important for the staff, who works for you. I appreciate it, thank you!We hope to see you soon again, and please let me know if I can do anything for you at Fiesta Americana Aguascalientes.Regards

10/10 Excellent

Desiderio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Miguel Angel Cedeño / Gerente General on 27 Jun 2022
Estimado José Sólo una breve nota para agradecerte mucho el tiempo que nos brindaste al contestar nuestra encuesta de salida, las calificaciones que nos has asignado han sido muy valiosas para todos los que trabajamos para ti, aprecio mucho nos las hayas compartido, gracias Te esperamos pronto de nuevo y cualquier otra cosa que pueda hacer por ti en Fiesta Americana Aguascalientes estoy a tus órdenes Saludos cordiales

2/10 Terrible

Thomas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 9 nights in May 2022

10/10 Excellent

Miguel Angel, Edmonton

Stayed 1 night in May 2022

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and good ambiance.
Stayed 1 night in Apr 2022

10/10 Excellent

Miguel Angel, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is always a great experience to stay in this hotel
Stayed 1 night in Apr 2022

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a bit dated but ok... property is kept very clean... food at the restaurant is very good... and the grounds are beautiful... overall a very nice experience.. excellent choice to stay...
Stayed 2 nights in Feb 2022