6/10 Okay
Tanvi
Travelled with family
8 Mar 2024
Liked: Staff & service
For a 5 star hotel, I was underwhelmed. The room was fairly small, but the lack of storage was appalling. There were two small drawers and a closet where you could hang about 8 items. No storage in the main room or bathroom. When we arrived, there was a collection of food particles on the floor by the trashcan and stains on the toilet paper holder in the bathroom. When we called about how to operate one of the light switches, they insisted on sending someone, rather than just telling us over the phone (frustating because it was late in the evening and we had to get dressed to allow the individual in our room). While the room itself isn't that impressive, the lobby, restaurant and grounds are very nice. The staff is very kind, welcoming and efficient.
Tanvi
Stayed 2 nights in Feb 2024