Exterior

Reviews of Hilton Addis Ababa

4.5 out of 5
Hilton Addis Ababa
Corner Of Menelik II Avenue, Addis Ababa

Reviews

7.2

Good

Rating 10 - Excellent. 81 out of 353 reviews" "
Rating 8 - Good. 125 out of 353 reviews" "
Rating 6 - Okay. 78 out of 353 reviews" "
Rating 4 - Poor. 43 out of 353 reviews" "
Rating 2 - Terrible. 26 out of 353 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Taroh

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Ahmed

Stayed 3 nights in Dec 2023

4/10 Poor

Noboru, Long Island City

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reported getting ill after eating at the restaurant and the Front Desk almost made fun of it. I felt very offended by their poor attitude.
Stayed 3 nights in Aug 2023

4/10 Poor

Noboru, Long Island City

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food options are severely limited and executed poorly. From room service to the pool restaurant, or the buffet, the food quality is low and the hygiene very questionable.
Stayed 1 night in Aug 2023

4/10 Poor

Noboru, Long Island City

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hygiene levels at the restaurants are poor. I got severally ill after eating at their buffet restaurant. I reported it to management but they totally ignored me.
Stayed 2 nights in Aug 2023

4/10 Poor

Noboru, Long Island City

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not kept well and it is rather dirty. The hygiene levels at the two restaurants is simply not good. Food choices are extremely limited and poorly executed.
Stayed 1 night in Aug 2023

2/10 Terrible

Noboru, Long Island City

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
After staying at this hotel for eight weeks uninterruptedly, on check out day, the front office summons me to vacate the room at 12 noon. They did not even have the minimum courtesy to let me and my daughter check out at 2pm. I am flabbergasted my their lack of hospitality and rudeness. I do not recommend. Beware.
Stayed 2 nights in Aug 2023
Response from Mekdes Alemayehu on 20 Aug 2023
Dear Mr. Noboru,Greetings!We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us againSincerely,Mekdes AlemayehuFront Office Manager

6/10 Okay

Manuel

Business traveller
Disliked: Property conditions & facilities
The rooms need renovation. Bring them to today’s standard. Poor choices for dinning
Stayed 7 nights in Jun 2023
Response from Mekdes Alemayehu on 20 Jun 2023
Dear Guest,Greetings! Our We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.Thank you again for your feedback and we hope you will consider staying with us again.Sincerely,Mekdes AlemayehuFront Office Manager

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is truly amazing- very helpful and courteous.I enjoyed the variety of breakfast served at the buffet.Loved the pastry at the cafe within the vicinity of the hotel- the TIramisu was my favorite.The traditional huts/ cottages by the swimming pool is a nice place to sit and enjoy some draft beer.The garden past the pool is my little heaven.
Stayed 3 nights in May 2023
Response from Mekdes Alemayehu on 22 Jul 2023
Dear Martha,Thank you for taking a moment to share your experience. I am pleased to hear you found to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,Mekdes AlemayehuFront Office Manager

6/10 Okay

Verified traveller

Business traveller
comfortable but could be better priced
average hotel at high price
Stayed 1 night in Jun 2023

4/10 Poor

Essohaana

Disliked: Cleanliness, property conditions & facilities, room comfort
Quite misleading; not worth the price.
I sincerely have bothering positive to say about this hotel: - the place is very old and and is in desperate need of a remodel - there’s a smell throughout the hotel and especially in the room I was staying in. - the sauna has molds everywhere. Anyone has access to the spa and the pool; so it not just for guests. That, in my opinion, significantly eroded and depreciated the place. I couldn’t find any of the facilities they offer attractive. - when you call the reception for a question you may have , sometimes they don’t even answer the calls. It will just continuously ring. That happened to me during daytime and also in the evening (before 7pm) - the hotel has an airport shuttle; but you need to pay $15 for that. Not sure if that exists elsewhere; but I’ve never encountered this in the past. More importantly, at the time I was booking it was not made clear to me that this is a paying airport shuttle. By the way, one can easily get a taxi for less than half the price the hotel proposes. And there are many other hotels in the city that offer free airport shuttles. Overall, it was a very unpleasant stay. This hotel is nowhere near the level of other Hiltons you probably stayed in. Unfortunately the price does not reflect that.
Stayed 4 nights in Jun 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A problem Hotel
Was there for a business trip and had a problem with the hotel it is very old and in terrible need of upgrade it is very dirty and the service is terrible. The grounds are in need of updating and the pool was like a public pool with all of the city swimming in it it was gross! I had a problem with the management of the hotel as they promised me a refund of an overbooked night but then after I arrived home they took it away. I would avoid this property as it is old and dated and management is greedy and dishonest
Stayed 5 nights in Mar 2023

10/10 Excellent

Sammy

Solo traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort, hospitality, and beautiful weather
Stayed 1 night in Apr 2023

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, property conditions & facilities
Terrible place. Not worth the money
The place may have the Hilton name on it, but it is nothing compared to Hilton's. They should change the name to Motel 6. It was so old and nothing up to par or repaired. The air conditioner did not work. The furniture was original form the 1960's when it was built. Please stay some where else. There are so many nice places in Addis. The one good thing was the pool and fitness room. However, that was even to crowded because it is not only for guests all community people come to use the fitness center and the pool. The locker rooms were full of fungus and I didn't even dare walk around. The smell was terrible. I can't believe that Hilton allows the name to stay on the building.
Stayed 2 nights in Jan 2023

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2023

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel The staff we’re excellent
Stayed 2 nights in Dec 2022

10/10 Excellent

Mohamed

Travelled with family
Liked: Property conditions & facilities, room comfort
It’s very smooth and very friendly we got help from the shift Incharge Miss Nassirey
Stayed 1 night in Nov 2022

10/10 Excellent

Shirleye

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel property was clean and workers friendly good location
Stayed 12 nights in Oct 2022

2/10 Terrible

Meseret, New York

Travelled with family
Disliked: Amenities, property conditions & facilities
Warm welcome and hospitality from the staff all around. Very old property, and dark rooms. While the neighborhood claimed to be secured the internal hotel security is very poor and anyone can access the guest room elevators and even your room. Yes, we had an intruder in our room and had to involve hotel security and local police. Traumatic experience and major fault in Hilton Addis Ababa's duty of care for their guests.
Stayed 9 nights in Aug 2022

8/10 Good

Veronica

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great location
Great location near city parks! A little old
Stayed 3 nights in Sep 2022

10/10 Excellent

Demetria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the pool, spa and staff at the Addis Hilton.
Stayed 1 night in Sep 2022

10/10 Excellent

Antonius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton is a hotel with a lot of atmosphere, Super friendly staff. We extended our stay because we felt like home
Stayed 6 nights in Sep 2022

6/10 Okay

jean claude

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old hotel… just ok but not jilton stanfing at all Good location
Stayed 2 nights in Aug 2022

6/10 Okay

Chanel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Haymanot

Stayed 14 nights in Jun 2022

8/10 Good

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option in Addis
The Hilton Addis Ababa is a great option when visiting the city. The hotel compound is very secure, has multiple onsite restaurants as well as a grocery/market and bakery, and beautiful pools heated by natural hot springs. The beds are comfortable with multiple pillow options, and the water pressure is great (and there’s always hot water!) Wifi was fast enough for me to livestream a couple of US yoga classes. Staff were very accommodating and friendly. It’s also very close to a couple of newly-built parks: Friendship Square and Unity Park. I was also pleasantly surprised that there was live music by the pool on Sunday afternoon! My only complaint is that I was told I couldn’t sit on the side of one of the pools to put my feet in the hot springs. I didn’t bring a swimsuit on this business trip, so I sat in shorts. Apparently this is a hotel policy, but nobody could tell me why. The pool is huge, so I don’t understand why there’s not room for both swimmers and other guests who just want to sit on the side with their feet in the warm water while reading?
Stayed 7 nights in Jun 2022

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the warm pools
Stayed 1 night in Jun 2022

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, roomy beautiful
Stayed 1 night in May 2022

2/10 Terrible

ashwin, Houston

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AC did not work throughout the stay and they could not make it work till the end. We had to sleep with a fan. Sink was partially blocked and they did not fix it till the end. The shower was functioning like a water pipe not doing any functions of a shower. We made repeated complaints but no response.
Stayed 7 nights in May 2022

10/10 Excellent

Demetria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is warmed by a natural hot spring.
Stayed 1 night in Apr 2022

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are outstanding in this property and make it by far the best and most friendly place to stay in Addis
Stayed 4 nights in Apr 2022

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy, Clean, and Comfortable!
I stayed at this hotel for 4 nights on a business trip. Very attentive staff, amazing pool to unwind after a long day, and great location!
Geothermal pools!
Complimentary tea and a view of the city
Lobby flowers
A surprise complimentary welcome treat in the room!
Stayed 4 nights in Mar 2022

10/10 Excellent

Abdelrahman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022

6/10 Okay

Denden

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I booked 18 nights stay at this hotel mainly because of the prestige name “Hilton” and the high standards it holds. I was a little disappointed. The outdoor space was the main attraction for me. It has a heated pool which was nice. The service was superb. Great employees who would go above and beyond to help. They do have an in-house doctor and nurse which was a plus. My fiancé felt sick one night and we were able to contact the doctor and nurse. The interior was outdated but I think there’re in the process of refurbishing the entire hotel in phases. To put it in perspective, our bathtub paint was half pealed off, the rooms and hallway carpet were old and dusty. The heater/AC was blowing out dust so we didn’t use it for the entire stay.The quality of the Hotel food was poor. Overall, this is one of the safest hotel in Addis and I’m optimistic that management will continue to improve their standards by updating the hotel rooms, interior space, and hotel food quality.
Stayed 17 nights in Dec 2021

6/10 Okay

TOMAS

Stayed 2 nights in Dec 2021

10/10 Excellent

KABINAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice hotel! great location, Spacious, clean, and very friendly environment i totally recommend.
Stayed 1 night in Nov 2021

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot pool.
Stayed 2 nights in Nov 2021

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
amazing place and excellent staff.. very happy and will stay there again...
Stayed 5 nights in Oct 2021

8/10 Good

Aminu Bagudu

Liked: Cleanliness, property conditions & facilities, room comfort
Addis Trip
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2021

2/10 Terrible

CELAL GENCO

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is not polite, they are very rude and arrogant especially in Gym center. (Mr. Kita Mersha). Never stay again.
Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very special kind of antic atmosphere excellent customer service kids friendly we loved our stay
Stayed 1 night in Feb 2021
Response from Hebist on 17 Feb 2021
Dear Valued guest, Thank you for taking a moment to share your experience. I am pleased to hear you found the service to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Hibist Masresha Guest Relations Manager

10/10 Excellent

Abdelrahman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
y stay @ Addis Hilton
It was great, marvelous,, satisfying from staff and management... the MD showed great respect to guests even he was asking questions about the stay and if there any notices about the hotel.. cleanliness is hilton standard 10/10... food is tasty and to our expectations,, pool is really outstanding Plus the gazebo is piece of art in all aspects.. For sure I would stay next time at Addis hilton, BTW this is my 15 times to stay there,, Thank you all at hilton Addis
Stayed 4 nights in Jan 2021
Response from Hibist on 17 Feb 2021
Dear Valued guest, Thank you for taking a moment to share your experience. I am pleased to hear you found the service to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Hibist Masresha Guest Relations Manager

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities
Rude front desk. I wasn't able to stay and they said I could get a refund but are now ignoring emails.
Stayed 1 night in Jul 2020
Response from Seifedin on 7 Aug 2020
Dear Peter Yacono, Greetings from Hilton Addis Ababa. Sincere apology that you weren't satisfied with the interaction with our front desk team. However, we followed strictly government regulations regarding documents needed for guest check in. By the other note, we have already discussed with Expedia and authorized the refund. Refund will be done by Expedia. Please let me know if there is anything else that I can assist you with. Best regards Seifedin Badi Commercial Director Hilton Addis Ababa

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

AidanBarry, Stratham NH, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, food and amenities were excellent. Eager to please us and remember us from our previous visits.
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It has seriously deteriorated. The garden rooms sold on Orbitz are like staying in a prison - and noisy. I have stayed at this hotel over the past 40 years and it has outlived it’s useful life; lots of beautiful new hotels in Addis now.
Stayed 3 nights in Feb 2020

2/10 Terrible

Joseph

Business traveller
Disliked: Cleanliness, property conditions & facilities
Shouldn't be Hilton brand.
We checked in and got given dirty rooms - in a very tired, dated hotel. When we told the front desk duty manager that the rooms were dirty, she said 'That is what you paid for'. She then told us to sit down, as we shouldn't complain in front of other guests - and kept us waiting 20 minutes. After that, she was very keen to give us an upgrade. The rooms were much nicer - but the WiFi didn't work properly and one of the rooms had a cockroach. (All fairly harmless things, but avoidable). Food quality to the rooms was poor and the balcony door didn't close - required a technician to come and put in a temporary solution. Totally understand that it's Ethiopia - and some things won't be the same - but dirty rooms, cold food at this price should not happen.
Stayed 3 nights in Dec 2019

2/10 Terrible

Hyundai

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hilton
Worst Hilton I had ever stayed. Plz don't be deceived by the name of Hilton.
Stayed 5 nights in Nov 2019