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Reviews of Mercure Blackburn Dunkenhalgh Hotel & Spa

4 out of 5
Mercure Blackburn Dunkenhalgh Hotel & Spa
Blackburn Road, Clayton le Moors, Accrington, England

Reviews

8.0

Very good

Rating 10 - Excellent. 87 out of 235 reviews" "
Rating 8 - Good. 82 out of 235 reviews" "
Rating 6 - Okay. 40 out of 235 reviews" "
Rating 4 - Poor. 15 out of 235 reviews" "
Rating 2 - Terrible. 11 out of 235 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

laura, PORT OF SPAIN

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The property is in a great location. It is in a business hub which is really great and minutes away from where.i needed to.go.
Stayed 1 night in May 2024

6/10 Okay

Neil

Business traveller
Liked: Cleanliness
Food quality in restaurant compared to my last stay was terrible. Much reduced menu choices, exorbitantly increased prices, quality of good very poor. Now all self service breakfast. No individual table service at breakfast as before. More like a budget hotel now unfortunately.
Stayed 2 nights in May 2024

10/10 Excellent

Adrian, Southampton

Travelled with family
Huge bedroom, with two of the largest and most comfortable king sized beds I’d ever experienced. 55” TV in room. Had to hunt for the HD channels, but they’re there. Breakfast, was self-service buffet over the weekend and waitress served during weekdays. Every member of staff we encountered, were very pleasant and helpful. Jess, the part-time receptionist. Lenny, in the restaurant. Alison, the cleaner, who ran 50 yards to hand my brother the wallet he’d dropped. Didn’t use the pool or spa facilities, due to pressure on our time. Overall, would most definitely stay here again in the future.
Stayed 3 nights in Apr 2024
Response from Mercure Dunkenhalgh Hotel on 23 Apr 2024
Thank you for taking the time to review your stay with us. We're glad to hear you enjoyed your stay with us and we hope to see you again soon. Kind regards Fergus McDonald General Manager

6/10 Okay

Ste

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
unfortunately, the shower pressure was shocking when you put it onto warm, i was upgraded which was massively appreciated but that was a complete let down shower wise, would of been nice for some biscuits to come with the hot drinks bit, didn't get chance to use the spa unfortunately, Big let down with not being able to get food before 6pm, i was leaving for a woork commitment, not that i was expecting a full menu but having quick bar meals available would of been massively appreciated for future, perhaps a small menu fpr inbetween meal times
Stayed 1 night in Mar 2024
Response from Mercure Dunkenhalgh Hotel on 23 Apr 2024
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. Firstly, I would like to apologise that we did not meet your expectations during your stay. I will be sharing this feedback with the team as to improve our service and product. Thank you again for your feedback and I do hope to welcome you back in the near future. Kind regards Fergus McDonald General Manage

6/10 Okay

Paul

Liked: Cleanliness, room comfort
Poor breakfast
Breakfast was extremely poor. Cheap cornflakes, cheap awful sausages, bacon tasteless, no hash browns, cold raw fried potatoes & all cold. Room was great & sleep was good, food was not. Would stay again but would eat elsewhere.
Stayed 1 night in Feb 2024
Response from Mercure Dunkenhalgh Hotel on 5 Mar 2024
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with the team as to improve our service and product. Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald General Manager

8/10 Good

Diane

Travelled with group
The spa day was well organised and staff where lovely Food was good too
Stayed 1 night in Feb 2024
Response from Mercure Dunkenhalgh Hotel on 5 Mar 2024
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with the team and we hope to welcome you back soon. Kind regards Fergus McDonald General Manager

8/10 Good

John

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pleasant place and staff. Some noise late night from other guests with door slamming.
Stayed 3 nights in Feb 2024
Response from Mercure Dunkenhalgh Hotel on 5 Mar 2024
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with the team as to improve our service and product. Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald General Manager

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Mercure Dunkenhalgh Hotel on 5 Mar 2024
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with the team . Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald General Manager

4/10 Poor

Tim

Stayed 1 night in Jan 2024
Response from Mercure Dunkenhalgh Hotel on 7 Mar 2024
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. If you wish to share your feedback with the team as to improve our service please contact us directly. Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald General Manager

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, room and facilities.
Stayed 1 night in Jan 2024
Response from Mercure Dunkenhalgh Hotel on 5 Mar 2024
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with the team.Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald General Manager

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
The hotel is very nice. The rooms are clean and comfortable. The gym and pool is very good and the other facilities. The staff were friendly and welcoming.
Stayed 4 nights in Jan 2024
Response from Mercure Dunkenhalgh Hotel on 5 Mar 2024
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with the team we hope to welcome you back soon. Kind regards Fergus McDonald General Manager

6/10 Okay

Sheraz

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Customer service was not the level expected!
Room was good size and very clean. Welcome desk was friendly but later overall service went downhill. I complained about toilet door not locking, it was never fixed and in the entire stay I was someone will come to fix it. On the last days when I complained, reception was unapologetic and said fine. Also women at Spa reception was extremely unpleasant and not welcoming at all. If we asked any question, felt like she was telling us off. We could clear see she didn’t wanted us there. So we only visit spa and pool one day. Breakfast staff was very welcoming, but spa reception (just that women) attitude was very disappointing. Cleaning service team was very pleasant and friendly.
Stayed 3 nights in Dec 2023
Response from Mercure Dunkenhalgh Hotel on 5 Mar 2024
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with the team as to improve our service and product. Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald General Manager

10/10 Excellent

steven

Stayed 2 nights in Jan 2024
Response from Mercure Dunkenhalgh Hotel on 7 Mar 2024
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald General Manager

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023

10/10 Excellent

Ben

Stayed 1 night in Dec 2023

10/10 Excellent

Miss R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Miss R

Liked: Cleanliness, staff & service, amenities
Easy access to the motorway for onward travel. Friendly staff around the site. The pool area was clean and well maintained
Stayed 1 night in Nov 2023

8/10 Good

Donya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Gemma

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fanastic hotel!
We loved our stay, we had a family room which was massive! Rare to find accommodation that has proper beds for the kids - two Queens was amazing! Our two shared a bed but we noticed the sofa was also a pull out, if they didn’t want to share. Very clean, everything in the room we needed, hair dryer, tea and coffee etc. Breakfast was fab, fresh fruit, pastries, cooked breakfast buffet, cereal, toast and a choice of juices, tea and coffee machine. Pool was fantastic and bigger than we expected, again very clean. Staff were all very friendly and helpful, couldn’t fault anything. Highly recommend!
Stayed 2 nights in Nov 2023
Response from Fergus McDonald | General Manager on 9 Nov 2023
Thank you for your review after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your scoring and comments and we are delighted that you enjoyed your stay with us.We look forward to welcoming you back for any future visits.Kind Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Dawn

Stayed 1 night in Oct 2023
Response from Fergus McDonald | General Manager on 4 Nov 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay. We look forward to welcoming you back for any future visits.

8/10 Good

Kirsty

Stayed 1 night in Oct 2023

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Fergus McDonald | General Manager on 26 Oct 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay. We look forward to welcoming you back for any future visits.

8/10 Good

kelley

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Fergus McDonald | General Manager on 26 Oct 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay. We look forward to welcoming you back for any future visits.

8/10 Good

Angela

Stayed 1 night in Oct 2023
Response from Fergus McDonald | General Manager on 4 Nov 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay. We look forward to welcoming you back for any future visits.

6/10 Okay

Peter

Liked: Room comfort
Average experience
Hotel was OK - nothing special. Stayed in one of the courtyard rooms. Corridors smell a bit damp and some windows in room didn't fit properly and were stuffed with paper to keep out the cold air. Unfortunately it doesn't keep out the noise from the operational area of the hotel and when there was a music event on. Tried restaurant for dinner once - like many places seemed to be suffering from too few trained staff. Food disappointing. All things considered an average hotel and not up to other Mercure hotels I have stayed in
Stayed 4 nights in Oct 2023
Response from Fergus McDonald | General Manager on 26 Oct 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay. We look forward to welcoming you back for any future visits.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Fergus McDonald | General Manager on 26 Oct 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay. We look forward to welcoming you back for any future visits.

8/10 Good

Aaron

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Fergus McDonald | General Manager on 5 Oct 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excellent

Peter

Stayed 2 nights in Sep 2023
Response from Fergus McDonald | General Manager on 5 Oct 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

6/10 Okay

Martin

Stayed 1 night in Sep 2023
Response from Fergus McDonald | General Manager on 5 Oct 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay. We look forward to welcoming you back for any future visits.

8/10 Good

Harshanaa

Stayed 1 night in Sep 2023
Response from Fergus McDonald | General Manager on 5 Oct 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excellent

KAMIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exclusive day off with partner spa pool sauna good food and drink. What alse you want.
Stayed 1 night in Aug 2023
Response from Fergus McDonald | General Manager on 5 Oct 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

6/10 Okay

Bill

Business traveller
Liked: Cleanliness, staff & service, amenities
Hotel looks first rate, but my colleague reported a broken shower within 1/2 hour of arrival at 16:30, this still wasn't fixed by the morning, and they did not offer to move him room, or apply a discount!, luckily his room was close to mine so he used my room facilities, not what you would expect. Also if you end up in a courtyard room expect to be awoken at around 05:30 by the staff taking in deliveries, and moving items out on metal trolleys over cobbled walkways. extremely noisy, and annoying.
Stayed 1 night in Aug 2023
Response from Fergus McDonald | General Manager on 5 Oct 2023
Thank you for taking time to provide us with feedback on your recent experience at the Mercure Dunkenhalgh. Please accept my sincerest apology for your experience. Please be assured that this experience does not represent our usually high standards of service and cleanliness. I have shared this feedback with the team and taken the necessary corrective action to ensure no similar recurrence in the future. It is my hope that you will return to stay with us again when visiting the area.

10/10 Excellent

Kirsty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality building that was well maintained. Staff were friendly and helpful.
Stayed 1 night in Aug 2023
Response from Fergus McDonald | General Manager on 5 Oct 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Mercure Dunkenhalgh Hotel on 29 Aug 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Mercure Dunkenhalgh Hotel on 29 Aug 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed to attend a wedding nearby so was only there for the night
Stayed 1 night in Aug 2023
Response from Mercure Dunkenhalgh Hotel on 29 Aug 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

8/10 Good

Ismail

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Mercure Dunkenhalgh Hotel on 29 Aug 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excellent

Paul

Stayed 1 night in Aug 2023
Response from Mercure Dunkenhalgh Hotel on 29 Aug 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Betty
Amazing 👏
Stayed 2 nights in Aug 2023
Response from Mercure Dunkenhalgh Hotel on 29 Aug 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excellent

Haroon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 1 night in Aug 2023
Response from Mercure Dunkenhalgh Hotel on 29 Aug 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big hotel nice clean big room - no phone in room couldn't order room service therefore slight let down. Breakfast very good though.
Stayed 1 night in Aug 2023
Response from Mercure Dunkenhalgh Hotel on 29 Aug 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We will look into your feedback in regards to no phone being in your room. We look forward to welcoming you back for any future visits.

10/10 Excellent

Mariyam

Stayed 2 nights in Aug 2023
Response from Mercure Dunkenhalgh Hotel on 29 Aug 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every member of staff was efficient and helpful. I would definitely revisit .
Stayed 2 nights in Aug 2023
Response from Mercure Dunkenhalgh Hotel on 29 Aug 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely overnight stay
Stayed 1 night in Jul 2023
Response from Fergus Macdonald on 2 Aug 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits.

4/10 Poor

Doug

Business traveller
Disliked: Cleanliness
Stayed in room 72 at the top of one of the towers, it was warm up there, and 10 mins later someone barged in and was checking if the room had been made up, it seemed to be so I sent her on her way, later I found a used towel that they did replaced, so I was not convinced it had been done thoroughly! , I paid on arrival including breakfast. next morning I went to breakfast and I was not showing on their list, but still managed to get it, indicating their processes are not the best. Next day I woke around 3am as it was warmish and decided to get up a leave to miss the traffic getting back to London, I left around 4am and notcied on reception there was a phone to call the night person, I did, and got a blunt 'sleepy' answer saying just leave your card there, despite the card having no reference to any room!, so I grabbed a piece of paper and pen from the counter and left my card and note given my room number, the chap that answered did not seem to care about my request for a receipt for my stay and said again 'sleepy' they will send an email with my receipt, and also as I left before breakfast, I did not have it for which I paid for on arrival, wonder if they will return this fee ! ummm
Stayed 2 nights in Jul 2023
Response from Fergus Macdonald on 2 Aug 2023
Thank you for taking time to provide us with feedback on your recent experience at the Mercure Dunkenhalgh. Please accept my sincerest apology for your experience. Please be assured that this experience does not represent our usually high standards of service and cleanliness. I have shared this feedback with the team and taken the necessary corrective action to ensure no similar recurrence in the future. It is my hope that you will return to stay with us again when visiting the area.

4/10 Poor

Neville

Stayed 1 night in Jul 2023
Response from Fergus Macdonald on 2 Aug 2023
Thank you for your rating after your recent stay with us at the Mercure Dunkenhalgh. We sincerely appreciate you taking the time to rate your stay. We are sorry you were not able to give us more detailed feedback to help us improve our offer or services. We hope to welcome you back in the near future.