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Rating 10 - Excellent. 492 out of 1001 reviews" "
10 - Excellent
492
Rating 8 - Good. 302 out of 1001 reviews" "
8 - Good
302
Rating 6 - Okay. 108 out of 1001 reviews" "
6 - Okay
108
Rating 4 - Poor. 45 out of 1001 reviews" "
4 - Poor
45
Rating 2 - Terrible. 54 out of 1001 reviews" "
2 - Terrible
54
8.8/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.4/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
6/10 Okay
Kathy, Kelowna
27 May 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
The property was fine. There were children running and playing in the hall until after 10pm that night, but it quieted down after I called the front desk, so fine. The TV didn't work and the front desk said they could do nothing about it. That is not acceptable. When you are out of town it's nice to watch the news or a movie to unwind. A working TV is not an unusual expectation.
Dear Guest,Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such an excellent experience during your stay at our hotel. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and we're delighted that we hit the mark during your visit.We hope to welcome you back again soon!
Everything was good. No complaints at all. Nice and close to the airport
Mario
Stayed 2 nights in May 2024
Response from BW Staff on 26 May 2024
Dear Guest,Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such an excellent experience during your stay at our hotel. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and we're delighted that we hit the mark during your visit.We hope to welcome you back again soon!
Dear Guest,Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such an excellent experience during your stay at our hotel. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and we're delighted that we hit the mark during your visit.We hope to welcome you back again soon!
We appreciated seeing security staff on site at night. Very clean. Good maytress. Easy check in / out.
Helena
Stayed 2 nights in May 2024
Response from front desk on 25 May 2024
Thank you so much for your feedback! We're delighted to hear that you appreciated our security measures, cleanliness, and comfortable mattresses. It's also great to know that your check-in and check-out experience was smooth. We look forward to welcoming you back soon!
2/10 Terrible
Harjot
23 May 2024
Anything
Harjot
Stayed 1 night in May 2024
Response from Best Regards, Best Western Staff on 23 May 2024
I'm sorry to hear about your disappointing experience. It's unfortunate when service falls short of expectations. Your feedback is valuable to us. Thank you for sharing your thoughts.Please accept our sincerest apologies, and we hope to have the opportunity to make it up to you in the future
Response from Regards, Best Western Staff on 23 May 2024
Dear Guest,Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such an excellent experience during your stay at our hotel. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and we're delighted that we hit the mark during your visit.We hope to welcome you back again soon!
Response from Best Regards, Best Western Staff on 23 May 2024
Dear Guest,Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such an excellent experience during your stay at our hotel. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and we're delighted that we hit the mark during your visit.We hope to welcome you back again soon!
We just go here, but are already so impressed with the cleanliness and spaciousness. Great internet quality.
Carmen
Stayed 1 night in May 2024
Response from front desk on 21 May 2024
Thank you for your wonderful review! We're thrilled to hear that you're already impressed with the cleanliness, spaciousness, and internet quality. We strive to provide the best experience for our guests, and your positive feedback means a lot to us. We hope to welcome you back soon for another wonderful experience.
I like that we were upgraded! The staff could have been more friendly!!
Rob
Stayed 2 nights in May 2024
Response from front desk on 20 May 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated the upgrade! However, we're sorry to learn that you felt our staff could have been more friendly. Providing excellent customer service is a top priority for us, and we regret that we fell short during your stay.We will be addressing this with our team to ensure that we provide a more welcoming experience in the future. Your feedback is invaluable, and we hope to have the opportunity to welcome you back and provide a more positive experience.
It's not the first time we've stayed here because we really like it here.. this time was better than the previous stay as our room and pool were on the same building. Affordable, good breakfast , clean and comfy. Staffs are friendly too.
Leslie
Stayed 1 night in May 2024
Response from BW Staff on 19 May 2024
Dear Guest,Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such an excellent experience during your stay at our hotel. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and we're delighted that we hit the mark during your visit.We hope to welcome you back again soon!
Response from Best Regards, Best Western Staff on 19 May 2024
Dear Guest,Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such an excellent experience during your stay at our hotel. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and we're delighted that we hit the mark during your visit.We hope to welcome you back again soon!
Response from Best Regards, Best Western Staff on 19 May 2024
Dear Guest,Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such an excellent experience during your stay at our hotel. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and we're delighted that we hit the mark during your visit.We hope to welcome you back again soon!
Great location, clean and quiet. The room was comfortable.
Sheryl
Stayed 1 night in May 2024
Response from Regards,Best Western on 19 May 2024
Dear Guest,Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such an excellent experience during your stay at our hotel. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and we're delighted that we hit the mark during your visit.We hope to welcome you back again soon!
We entered are first room and it was not cleaned from the clients that stayed the night before
Jeremy
Stayed 1 night in May 2024
Response from front desk on 20 May 2024
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced upon entering your first room. This is certainly not the standard of cleanliness and service we strive to provide.We take such matters very seriously and will be addressing this with our housekeeping team to ensure it does not happen again. We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.
Thank you so much for your kind words! We're delighted to hear that you enjoyed our friendly staff and the breakfast. Your feedback is greatly appreciated and we hope to welcome you back soon for another wonderful experience.
Enjoyed the stay, the staff were friendly and helpful and the rooms were nice. Having a room near the ice and vending machines could be a little bit noisy, however it wasn’t too bad, especially with the fan on in the room.
Scot
Stayed 2 nights in May 2024
Response from front desk on 16 May 2024
Thank you for your feedback! We’re delighted to hear that you enjoyed your stay and found our staff friendly and helpful. We appreciate your understanding regarding the noise from the ice and vending machines and are glad the fan helped mitigate it. We hope to welcome you back soon!
It's always great to hear positive feedback! Front desk workers often set the tone for the entire experience, so it's wonderful when they make a positive impression. Their warmth and efficiency can really make a difference.
It's always great to hear positive feedback! Our workers often set the tone for the entire experience, so it's wonderful when they make a positive impression. Their warmth and efficiency can really make a difference.
Dear Guest,Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such an excellent experience during your stay at our hotel. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and we're delighted that we hit the mark during your visit.We hope to welcome you back again soon!Regards,Best Western
The property and staff were all great. The only real negative is the quality of the food at the restaurant. I would highly recommend to go somewhere else to eat.
Bernice
Stayed 2 nights in May 2024
Response from pk on 15 May 2024
I'm sorry to hear that the food at the restaurant didn't meet your expectations. Your feedback is valuable for both the management and future guests. Hopefully, your overall experience was still enjoyable, and we appreciate your recommendation for alternative dining options. If there's anything else we can assist you with, please don't hesitate to let us know.
Thank you for taking the time to share your feedback with us! We appreciate it. We look forward to welcoming you back for another exceptional stay in the future! See you next time!
10/10 Excellent
Danika
12 May 2024
Liked: Cleanliness
Disliked: Staff & service
Danika
Stayed 1 night in May 2024
Response from BW staff on 13 May 2024
Thank you for taking the time to share your feedback with us! We appreciate it. We look forward to welcoming you back for another exceptional stay in the future! See you next time!
"Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay and found our staff to be exceptional. Maintaining a clean and comfortable environment for our guests is always our top priority. We appreciate your feedback and hope to welcome you back again soon!"
"We're delighted that you found our beds comfy and appreciated the cleanliness of our accommodations! Providing a cozy and clean environment is a top priority for us, and we're thrilled that you enjoyed your stay. Thank you for taking the time to share your experience, and we hope to have the pleasure of welcoming you back again soon!"
Upstairs floor very noisy kept us up most of the night. The floor need to be fixed.
Cindy
Stayed 1 night in May 2024
Response from BW on 7 May 2024
I'm sorry to hear about your disappointing experience. It's unfortunate when service falls short of expectations. Your feedback is valuable to us. Thank you for sharing your thoughts.Please accept our sincerest apologies, and we hope to have the opportunity to make it up to you in the future.
8/10 Good
Victoria L
Travelled with family and small children, Business traveller
Dear Guest, We're thrilled to hear you had a fantastic stay with us! Thank you so much for taking the time to share your review. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We look forward to welcoming you back for another exceptional stay in the future!
Response from Best Regards,Best Western Staff on 4 May 2024
Dear Guest, We're thrilled to hear you had a fantastic stay with us! Thank you so much for taking the time to share your review. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We look forward to welcoming you back for another exceptional stay in the future!
8/10 Good
Kristin
Travelled with group
3 May 2024
Liked: Cleanliness, staff & service, amenities
Breakfast that was offered was good. Parking lot layout good be a little better especially since it has two buldings and there is only one conecting spot. Also there is a school across the street and parents like tonuse some of the spots when picking up their kids, so at times there may be hard times finding spots to park
Kristin
Response from PK on 3 May 2024
Thank you for sharing your feedback! We're glad to hear that you enjoyed the breakfast. It's important for us to ensure convenience for all our guests. We appreciate your input!thank you
The breakfast included was good. Had lots of option
anjennette
Stayed 1 night in May 2024
Response from PK on 3 May 2024
Thank you for sharing your feedback! We're glad to hear that you enjoyed the breakfast. It's important for us to ensure convenience for all our guests,. We appreciate your input!
We appreciated that we were allowed a quite early check in. It was comfortable and enjoyable and we appreciated our time there.
We were in the west building and we would suggest there be better signage when guests come in to show where the 500's are. All in all a good stay.
Louise
Stayed 2 nights in Apr 2024
Response from Regards,Best Western Staff on 1 May 2024
Dear Guest, We're thrilled to hear you had a fantastic stay with us! Thank you so much for taking the time to share your glowing review. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We look forward to welcoming you back for another exceptional stay in the future!
Great room. Breakfast excellent. Nice pool and hot tub. Would stay again
Greg
Stayed 2 nights in Apr 2024
Response from Regards,Best Western Staff on 1 May 2024
Dear Guest, We're thrilled to hear you had a fantastic stay with us! Thank you so much for taking the time to share your glowing review. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We look forward to welcoming you back for another exceptional stay in the future!
2/10 Terrible
Megan
30 Apr 2024
Liked: Cleanliness, staff & service
Megan
Stayed 1 night in Apr 2024
Response from Best Regards,Best Western Staff on 1 May 2024
I'm sorry to hear about your disappointing experience. It's unfortunate when service falls short of expectations. Your feedback is valuable and will likely help others make informed decisions. Thank you for sharing your thoughts.Please accept our sincerest apologies, and we hope to have the opportunity to make it up to you in the future.
Response from Regards,Best Western Staff on 1 May 2024
Thank you for taking the time to share your feedback with us! We appreciate it. We look forward to welcoming you back for another exceptional stay in the future! See you next time!"
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back! Best Regards,Best Western Staff
8/10 Good
HELEN
26 Apr 2024
Liked: Property conditions & facilities
Beds very comfortable
Staff very helpful
Breakfast buffet had lots of choices
HELEN
Stayed 1 night in Apr 2024
Response from BW on 26 Apr 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back! Best Regards,Best Western Staff
6/10 Okay
Dylan
Travelled with family
23 Apr 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good but a decent amount of broken items.
We were staying for our wedding nearby and the place was clean and friendly. The bathtubs drain was broken and the chair in our room was broken upon arrival. My fiancé was getting her hair and makeup done in the hotel room the next day so we called and were able to get the chair replaced quickly thankfully.
Dylan
Stayed 2 nights in Apr 2024
Response from Best Western Staff on 23 Apr 2024
Dear Dylan,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel clean and our staff friendly during your stay for your nearby wedding.We apologize for the inconvenience caused by the broken bathtub drain and chair in your room. We're pleased we could quickly replace the chair for your fiancé's comfort.Your comments are valuable to us, and we'll address these issues with our team. We hope your wedding day was magical, and we'd love to welcome you back in the future.Best wishes,Best Western Team
8/10 Good
Barbara
23 Apr 2024
Barbara
Stayed 1 night in Apr 2024
Response from BW staff on 13 May 2024
Thank you for taking the time to share your feedback with us! We appreciate it. We look forward to welcoming you back for another exceptional stay in the future! See you next time!
10/10 Excellent
Juliano
23 Apr 2024
Juliano
Stayed 1 night in Apr 2024
Response from BW Staff on 13 May 2024
Thank you for taking the time to share your feedback with us! We appreciate it. We look forward to welcoming you back for another exceptional stay in the future! See you next time!
"Thank you for sharing your thoughts with us. We're sorry to hear that you found the pricing to be higher than expected. We constantly strive to balance quality with affordability. Your feedback is valuable to us as we continue to evaluate our pricing structure.
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back! Best Regards,Best Western Staff
"Thank you for taking the time to share your feedback with us! We appreciate it. We look forward to serving you again in the future. See you next time!"
8/10 Good
Gail, Creston
22 Apr 2024
Gail
Stayed 1 night in Apr 2024
Response from Regard, Best Western Staff on 12 May 2024
Thank you for taking the time to share your feedback with us! We appreciate it. We look forward to welcoming you back for another exceptional stay in the future! See you next time!"
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back! Best Regards,Best Western Staff
Very clean and comfortable. Thanks to the lady at the reception for securing us with a taxi at 4:00 am.
Anthony
Stayed 1 night in Apr 2024
Response from BW Front Desk Team on 17 Apr 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back! Best Regards,Best Western Staff