Pre-Checkin: My bad experience started of before I arrived the hotel. Expedia website had no exact address. Nobody answers numbers provided by expedia. I googled Grand Hampton but still no exact address but at least there is some phone numbers. Called 2 numbers and asked them for Grand Hampton. The 2 were wrong numbers. On the 3rd number, some help came and gave me a number not in the website. Called that number but no answer. Luckily google map is accurate and I found the hotel with no help from the hotel. Check-In: Greeted by two ladies who looked surprised with my presence. Check in was done by another set of people not physically present in the location. Took them roughly 15-30 minutes before I am allowed to go to my room. Room: I was asked for a security deposit. Room is spacious and clean with the Aircon at the sala is not working. I asked them to fix it since I have to go. I came back around midnight. The sala aircon is already buzzing but cannot cool. It was just a glorified fan. Checking out: Confronted again by the same 2 ladies that seem to do not know what again am I doing. I cannot just leave since I need to collect my security deposit. I had to wait 30 mins for the guy again from Seibu. What a disaster.