Stayed for 2 nights. Rooms are clean, spacious and well appointed . Bathrooms are very clean and well maintained. Staff is courteous , friendly and very helpful . Foot massage at spa is recommended. Lawns are a pleasant place to sit and relax.
Hotel is situated at a very peaceful place. They took care of our receipts for the visit to Vaishno Devi shrine. Even provided a complimentary pick and drop service between hotel and shrine. Rooms were very clean and staff well mannered. Food too was of excellent quality. Loved their kashmiri nan and paneer ball rogan josh. It was a perfect stay for us as a couple. A very warm thanks to all of the hotel staff.
Quality and taste of the food was amazing. I fell in love with it.The staff were too cordial and generous, ready to help at any time. Excellent service within 5-10 mins.
Clean rooms, nice bed, pleasant view of the mountain from the window. I took a few snaps myself.
Worth every penny we spend for the hotel
Will love to stay in the same hotel, the next time I come back.
If no option is left then you can go for this hotel....except location nothing is great about it....there are many other good options.
When i reached the hotel i asked for parking and they simply refused that some construction work is going on so i had to park my car in a private parking...though a hotel guy was sent with me who was also genius, he did some talk with the parking guy who asked me for Rs. 150 for 24 Hrs and when i checked the receipt book the charges were Rs. 100. Rest, room was OK, for hot water you have to wait for 15-20 min after opening of the tap, a good amount of water wastage.
My stay was for one night. Overall experience was okay except that staff at front desk seems not trained and empowered. They depend on the manager even for small queries and manager is not accessible most of the time.
Before reaching the hotel I tried to confirm my booking over phone but was unsuccessful. I tried calling many times between 9 am and 11am local time. The reception staff could not confirm the booking and manager was not available.
To process payment hotel is not equipped to handle Visa payment and nor could they help with currency conversion. This is not expected of a hotel listing for business on international web sites.