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Reviews of Sterling Thekkady

3.5 out of 5
Sterling Thekkady
Opp. Holiday Home, K.K. Road, Kumily, Thekakdy, Peerumade, Kerala

Reviews

8.0

Very good

Rating 10 - Excellent. 8 out of 19 reviews" "
Rating 8 - Good. 7 out of 19 reviews" "
Rating 6 - Okay. 1 out of 19 reviews" "
Rating 4 - Poor. 1 out of 19 reviews" "
Rating 2 - Terrible. 2 out of 19 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chaitanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, well managed. Stayed in a family suite. Food was a bit oily though and can be improved.
Stayed 1 night in Feb 2024
Response from Sterling Thekkady on 17 Feb 2024
Dear Chaitanya,Thank you for your wonderful feedback! We're glad to hear that you found our property excellent and well managed. We appreciate your feedback about the food, and we apologize for any inconvenience caused. We'll definitely take your suggestion on board and work towards improving it. We hope to welcome you back soon!Sincerely,The Sterling Holidays Team

6/10 Okay

b

Stayed 1 night in Jan 2024
Response from Sterling Thekkady on 24 Jan 2024
Dear GuestWe appreciate your review, and we acknowledge your rating of 6 stars. Your feedback helps us strive for excellence, and we'll work on making your next experience even better.Warm regards,The Sterling Holidays Team

10/10 Excellent

Gagangeet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sterling Thekkady on 25 Dec 2023
Dear GagangeetWe're absolutely thrilled that you had such a fantastic experience with us. It's our goal to ensure your complete satisfaction, and we're delighted to have achieved that. Thank you for your support and for choosing us. We can't wait to welcome you back for another wonderful experience!Warm regards,The Sterling Holidays Team

8/10 Good

Ravikumar

Travelled with family
Not worth for the money you spent on this property
The linens were not clean and there are hair pieces on pillows and bed spread. Even after complaining the same they kept the same linens. We stayed there for two nights and made a complaint and left the room keys for replacement of linens before we return to the room that day late night but to my surprise they did not change the linens. Secondly the food quality and quantity at buffet breakfast is not good. For some of our guests they did not have food left and when we asked for refill they say it will take some time but did not got the food for 30 min and we left.
Stayed 2 nights in Dec 2023
Response from Sterling Thekkady on 19 Dec 2023
Dear Ravikumar,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the cleanliness of our linens and the buffet breakfast. We understand how important it is to provide a clean and comfortable stay for our guests. We will address this issue immediately and ensure that it does not happen again in the future. Your feedback is valuable to us, and we appreciate you taking the time to share it.Sincerely,The Sterling Holidays Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Sterling Thekkady on 19 Nov 2023
Dear GuestWe're absolutely thrilled that you had such a fantastic experience with us. It's our goal to ensure your complete satisfaction, and we're delighted to have achieved that. Thank you for your support and for choosing us. We can't wait to welcome you back for another wonderful experience!Warm regards,The Sterling Holidays Team

10/10 Excellent

Susan

Stayed 2 nights in Oct 2023
Response from Sterling Thekkady on 13 Oct 2023
Dear SusanWe're absolutely thrilled that you had such a fantastic experience with us. It's our goal to ensure your complete satisfaction, and we're delighted to have achieved that. Thank you for your support and for choosing us. We can't wait to welcome you back for another wonderful experience!Warm regards,The Sterling Holidays Team

10/10 Excellent

Mohammed

Stayed 1 night in Jul 2023
Response from Sterling Thekkady on 19 Sept 2023
We are ecstatic to know that you loved your experience with us. Promising the best - always!Sincerely,The Sterling Holidays Team

10/10 Excellent

SANGRAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Sterling Thekkady on 17 Aug 2023
We are ecstatic to know that you loved your experience with us. Promising the best - always!Sincerely,The Sterling Holidays Team

8/10 Good

RUZAINISHAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lights were flickering for 2 hours and we were told its normal. Hotel couldn't accommodate to early breakfast when the area is know for early morning safari rides. Overall ambience, cleanliness and room condition was satisfying
Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pethetic service and cost is high would not suggest any one to go here. There are great hotels near by check them out. The bed had bad blood stains. Food is costly and beverages are highly inflated, beer is 300 and wine that costs rs 295 is inflated to 1200 for these mark ups they do not give bills.
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Eider

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend it
Great location, perfectly maintained. Very comfortable family room with two rooms with AC and en suite. Friendly, courteous and helpful staff. Excellent breakfast. Fun rooftop pool.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

4/10 Poor

kamal

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
We took two family suites. Rooms were clean, but service was slow and took too long for any request.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, restaurant prices are double than other similar hotels.
Stayed 2 nights in Dec 2019

8/10 Good

Tim

Liked: Cleanliness, room comfort
Nice place to stay but service needs tweaking.
Positives: on arrival we were greeted with a cold flannel, trust me you'll need it! Clean hotel, fantastic roof top pool, "complimentary tea and coffee" between 16:00 and 18:00, has a license to sell alcohol, family suite spacious Negatives: some poor service - when booking we reserved a "family suite" with two bedrooms and living / dining area which was nice. We asked in advance for an extra bed for the living area as the three of use were not sharing beds. On arrival it wasn't there which wasn't a major problem. We mentioned it at that point and were told "it'll be sorted for you later". Later on when going to visit the area we mentioned it again at reception and were given the same reply. This happened a third time with no bed being brought. A similar thing happened with the free bottled water. On the second day we requested three times for it to be refilled until finally I had to take the bottles down to reception myself. Finally we arranged some trips with the hotel (no problem with that) and the staff said they would sort the transport. Sure enough, we had a jeep transport us. It turns out this wasn't free and cost eight times the amount a tuk tuk would have (even though we initially enquired about a tuk tuk only to be told they weren't in this area, even though they were). Finally, they advertise a spa, gym, coffee shop and "Kid's World" - we were told these had not been completed yet.
Stayed 2 nights in Mar 2019
Response from Anil on 28 Mar 2019
Dear Guest, Thank you very much for valuable comments about our property. We take your feedback positively and strive our best to make a comfortable stay for our guest. Hope to see you again in our place on your next as well

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A decent stay here
I enjoyed my stay here. The front desk staff were very helpful. Especially Anaz, their travel concierge. The restaurant serves a basic menu of mostly Indian food (same is true for breakfast). They are a new hotel and don't have all of the amenities they advertise. But the value is good at the current price point. The area doesn't have a whole lot to offer on foot. There are local shops, but not much of interest (although you can walk to the bus that takes you inside the park to the boat, which is worth doing). You will need a car to get to various sites, but that's just the nature of a mountain town. It was a near-empty hotel, though I did see a guest on the elevator once. The room was spacious and comfortable. It was a good stay.
Stayed 1 night in Feb 2019
Response from Anil on 3 Mar 2019
Dear Guest, Thank you very much for your valuable review. Hoping to see you again in or place soon

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for the price
The room was great; spacious and comfortable. The staff were very helpful; especially the concierge, Anaz. He set up my taxis and even went to a restaurant in a wildlife reserve I'd left my credit card at, just to get it back and return it to me! The boy at the front desk (I forget his name unfortunately) was very helpful as well. He phoned places to make inquiries on my behalf and answered my questions as best he could. A few cons: there's no spa, gym, 2nd restaurant, bar or cafe as is suggested in their signage and in some of their online info. They are relatively new and unfinished, which probably accounts for the decent room rate. The tv, advertised to have many cable channels (they even leave a laminated menu of 1000+ channels on your coffee table), only has a few local non-English channels. If you enter cable channels on the remote, it either says "invalid selection" or "contact your provider to subscribe to this channel." This is something they should have already done. The tv is located in the room you enter, but not in the room your bed is in, so you can't watch tv in bed. I was the only guest staying there sometimes. Other times I was one of maybe 3 guests at most. As a result, they were sometimes overly-attentive, like waking me with a phonecall to ask what time I would be coming down to breakfast at. The breakfast is mostly Indian and didn't have many interesting Western choices. One morning, they said there was no buffet that day. Inconsistent.
Stayed 1 night in Feb 2019
Response from anil on 3 Mar 2019
Dear Guest, Thank you very much for your valuable review. Hope to see you again our hotel

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Sterling Thekkady on 1 Mar 2024
DearEmmanuelThank you for your generous 8-star rating! We're delighted to hear that you had a satisfying experience with us. If you have any specific feedback or suggestions to make your next experience even better, please feel free to share. Your satisfaction is our top priority!Warm regards,The Sterling Holidays Team