Studio Suite, 1 King Bed with Sofa bed, Non Smoking, Corner | Hypo-allergenic bedding, in-room safe, desk, blackout curtains
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Reviews of Radisson Hotel JFK Airport

3.5 out of 5
Radisson Hotel JFK Airport
135-30 140th Street, Jamaica, NY

Reviews

6.8
Rating 10 - Excellent. 388 out of 1271 reviews" "
Rating 8 - Good. 269 out of 1271 reviews" "
Rating 6 - Okay. 213 out of 1271 reviews" "
Rating 4 - Poor. 173 out of 1271 reviews" "
Rating 2 - Terrible. 228 out of 1271 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

PATRICK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Hotel is currently under extreme renovation, there are hundreds of immigrants staying at the hotel currently. There were quite a few hanging outside in front of the hotel, I was surprised to see so many people just hanging around. I was a bit scary admittedly.
Stayed 1 night in May 2024

2/10 Terrible

Babar, naperville

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, unsafe, poorly maintained
Stayed 1 night in May 2024

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Not safe. Heavy major construction going on. Loud. Dirty. Bad area. Hotel looks nothing like the advertised photos.
Stayed 1 night in May 2024

2/10 Terrible

Frankie

Travelled with partner
This property is heavily under construction which was not mentioned in the listing. The staff is in aware of check in procedures and could not find my room listing. The restaurant listed amenities is not currently open. The airport shuttle is not running.
Stayed 1 night in May 2024
Response from Lcole on 28 May 2024
Dear FrankieOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

4/10 Poor

Elisa

Liked: Staff & service
Disliked: Property conditions & facilities
could isolate construction better. super intrusive and poor experience
Stayed 1 night in May 2024

8/10 Good

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 2 nights in May 2024
Response from Lcole on 28 May 2024
Dear Shelly,Thank you for taking the time to providing feedback regarding your recent stay at Radisson Hotel JFK Airport. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Latoya ColeRadisson Hotel JFK Airport

6/10 Okay

keneal

Liked: Cleanliness
Close to the airport
Stayed 1 night in May 2024
Response from Lcole on 28 May 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

2/10 Terrible

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Too pay full price while the hotel is under renovation and unable to provide online amenities shown like a proper restaurant and bar is unsatisfactory.
Stayed 1 night in May 2024
Response from Lcole on 28 May 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

2/10 Terrible

Benny

Stayed 2 nights in May 2024
Response from Lcole on 28 May 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

10/10 Excellent

Thomas

Travelled with partner
Good location near JFK airport.
Stayed 1 night in May 2024

4/10 Poor

Lea Mae

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Ma. Rebecca

Travelled with partner
Liked: Cleanliness, amenities
Good
Stayed 1 night in May 2024

6/10 Okay

Amanda

Disliked: Cleanliness, property conditions & facilities
Took a one night with my 4 year old daughter who was about to pick up a condom wrapper
Stayed 1 night in May 2024

10/10 Excellent

Omolola

Liked: Cleanliness
Stayed 1 night in May 2024

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
This has to be the worst hotel I have ever been to in a long time. The check in was 45 mins at 10pm, there are a ton of check ins for ppl with full families sitting in 1 room, so children are screaming everywhere, the building is under full construction and the staff is miserable. I cannot believe that this is a Radisson.
Stayed 1 night in May 2024

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Morgan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hugely overpriced lousy facility and worse service. No prior warning/notification of the extensive, ongoing renovation. Staff were obviously unhappy. Room wasn't properly cleaned. Deeply disappointing experience with Radisson. Expected better.
Stayed 1 night in May 2024

6/10 Okay

Wendy

Business traveller
Liked: Cleanliness, amenities
Under renovation room beautiful lobby a mess
Stayed 1 night in May 2024

6/10 Okay

Beth

Liked: Staff & service
Disliked: Property conditions & facilities
I don’t believe I was told they were under renovation. Room smelled like smoke
Stayed 1 night in May 2024

2/10 Terrible

Maira

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Ameer, Brooklyn park

Disliked: Cleanliness, staff & service, property conditions & facilities
Nah
Stayed 3 nights in May 2024
Response from Lcole on 14 May 2024
Dear AmeerOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

2/10 Terrible

Alan

Travelled with family
The only good thing is the friendly and attentive staff not there fault they work at a dump
Stayed 1 night in May 2024
Response from Lcole on 14 May 2024
Dear AlanOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

8/10 Good

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Carbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Meher

The hotel did not have my reservation… not sure where the disconnect was… checkin took over an hour and several calls to Expedia
Stayed 1 night in May 2024
Response from Lcole on 14 May 2024
Dear MeherOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

6/10 Okay

Ramalingam

Stayed 1 night in Apr 2024
Response from Lcole on 28 May 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

8/10 Good

Moussa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nea to jfk and nice reception
Stayed 1 night in May 2024

2/10 Terrible

sushaiv

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
not good
Stayed 1 night in Apr 2024
Response from Lcole on 14 May 2024
Dear SushaivOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

4/10 Poor

Phoebe

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
His property is extraordinarily dated and seems like it’s in the process of being rehabbed And got stopped along the way. It seems like it is a transitioning housing unit.
Stayed 1 night in Apr 2024
Response from Lcole on 14 May 2024
Dear PhoebeOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

6/10 Okay

Chloe

Liked: Cleanliness
Disliked: Staff & service
The rooms are nice
Stayed 1 night in Apr 2024
Response from Lcole on 14 May 2024
Dear ChloeOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

2/10 Terrible

Michael

Business traveller, Travelled with partner
Disliked: Amenities
Woke up to bites all over my body and they have bed bugs when I got to the airport there was 2 of them inside my socks I called the hotel manager and he was very rude and not willing to comp us
Stayed 1 night in Apr 2024
Response from Lcole on 14 May 2024
Dear MichaelOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

10/10 Excellent

Pastor

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in Apr 2024

2/10 Terrible

Emmanuel

Disliked: Staff & service, property conditions & facilities
It ‘s very terrible
Stayed 1 night in Apr 2024
Response from Lcole on 14 May 2024
Dear EmmanuelOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

4/10 Poor

Murray

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Location is convenient, but that's literally the only benefit of staying here. The entire property is under construction. Very slow check-in, which is painful when you're just getting off a flight. Very expensive.
Stayed 1 night in Apr 2024
Response from Lcole on 14 May 2024
Dear MurrayOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

8/10 Good

Aishah

Travelled with family
Liked: Cleanliness, staff & service, amenities
WORK IS BEING DONE AND IT DOESN'T LOOK NICE...YET
Stayed 2 nights in Apr 2024

6/10 Okay

Mark

Business traveller
Liked: Staff & service, amenities
Lounge unavailable while under construction, no included breakfast buffet
Stayed 1 night in Apr 2024
Response from Lcole on 14 May 2024
Dear MarkOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

4/10 Poor

Mike

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible. Dirty, bad area, under construction so had to walk thru bad area just to get food. Hotel next door was turned into drug rehab and it looks it.
Stayed 1 night in Apr 2024
Response from Lcole on 14 May 2024
Dear MikeOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

4/10 Poor

anthony

Stayed 1 night in Apr 2024
Response from Lcole on 14 May 2024
Dear AnthonyOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

4/10 Poor

Tawa

Liked: Cleanliness
Disliked: Property conditions & facilities
Poor restaurant looks more like a dining hall. No room service. Lobby area very poor conditions perhaps due to renovation.
Stayed 1 night in Apr 2024
Response from Lcole on 14 May 2024
Dear TawaOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

10/10 Excellent

Stephen

Travelled with family
Short on parking
Stayed 1 night in Apr 2024

6/10 Okay

Steven P

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front desk staff was great. The building was under construction which we were not told. The parking was absolutely horrible and unorganized. There was one older guy doing all the work in the lot while the other guy was slow. Took forever to park. The room was clean. I saw what looked like a cockroach downstairs.
Stayed 1 night in Apr 2024
Response from Lcole on 14 May 2024
Dear StevenOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

4/10 Poor

Lance

Stayed 1 night in Apr 2024
Response from Lcole on 14 May 2024
Dear LanceOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

10/10 Excellent

Frencine

Travelled with family, Business traveller
Renovation was a big issue
Stayed 3 nights in Apr 2024

4/10 Poor

Alaa

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Lcole on 14 May 2024
Dear AlaaOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely people on reception, helped to give us an enjoyable stay. Paul & Jason - England
Stayed 1 night in Apr 2024

8/10 Good

RAFAEL

Stayed 1 night in Apr 2024

4/10 Poor

Robert

Stayed 1 night in Apr 2024
Response from Lcole on 14 May 2024
Dear RobertOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

6/10 Okay

Cherry

Travelled with family
Liked: Cleanliness, staff & service
Said there was a 24 hour shuttle from the airport. But couldn’t get confirmation from the kiosk call station. Called an Uber and then the shuttle randomly came. Looks like the main floor is under construction so no food.
Stayed 1 night in Apr 2024
Response from Lcole on 14 May 2024
Dear CherryOn behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Latoya ColeRadisson Hotel JFK Airport

2/10 Terrible

Amarnath

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Staffs behavior at reception was horrible. No proper explanation for any questions.
Stayed 1 night in Apr 2024

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The new room was beautiful. We were only there for 4 hours had to catch a flight.
Stayed 1 night in Apr 2024