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Reviews of Hyatt Grand Central New York

4 out of 5
Hyatt Grand Central New York
109 East 42nd Street, at Grand Central Terminal, New York, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 1513 out of 3393 reviews" "
Rating 8 - Good. 826 out of 3393 reviews" "
Rating 6 - Okay. 526 out of 3393 reviews" "
Rating 4 - Poor. 298 out of 3393 reviews" "
Rating 2 - Terrible. 230 out of 3393 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Matthew H

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was wonderful, but there were hidden fees.
Stayed 7 nights in May 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Would highly recommend, rooms are a good size and the staff are extremely helpful.
Stayed 6 nights in May 2024

4/10 Poor

Rika

Disliked: Staff & service, property conditions & facilities
Rude staff n service and uninformed charges
Stayed 4 nights in May 2024

6/10 Okay

Peter

Travelled with partner
Disliked: Staff & service
Housekeeping was awful. The bathroom was left dirty. They didn't clean coffee that has spilled on the floor and tub. Didn't leave a full set of towels. Three of the electrical outlets didn't work. Needed an electrician to come to replace the electrical outlets in the bathroom.
Stayed 3 nights in May 2024

6/10 Okay

Jan

Travelled with group
Liked: Cleanliness, staff & service
I was in room 2001, the toilet runs constantly. They should provide at least 4 towels for 2 persons. The bath tub shower was OK, no water pressure. The bathroom vent does not turn off, so it is noisy in the bedroom. The guest room was dark, not enough light in the room.
Stayed 4 nights in May 2024

10/10 Excellent

Seng Wai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Dung

Travelled with family
Liked: Cleanliness, staff & service
The location was perfect. The subway is right there. It’s about a 15 minute walk to Broadway/Times Square. Staff were helpful. We felt safe. The room was dated. Instead of normal light switches, they were these touch pads that were finicky to use. Because of proximity to stuff and subway, we would stay here again.

2/10 Terrible

Annalya, North vancouver

Business traveller
Disliked: Staff & service, property conditions & facilities
The front desk agent who checked me in was very rude and zero helpful.
Stayed 5 nights in Apr 2024

8/10 Good

Carolina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
El personal es muy poco atento y siempre mal predispuesto. El hotel esta muy bien, recomiendo
Stayed 8 nights in May 2024

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Levit

Business traveller
Liked: Cleanliness
Good property 100 percent recommended
Stayed 4 nights in Apr 2024

8/10 Good

Silviu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel in the middle of downtown New York, with easy access to Times Square, Bryant park, Empire state building and many other places. The prices at the property are very high and I cannot that the staff made us to feel welcomed. I only got a smile, when I tipped them, but otherwise... Thanks for accommodation!
Stayed 3 nights in Apr 2024

2/10 Terrible

Emily, Lynnfield

Shower not working
Stayed 2 nights in May 2024

10/10 Excellent

ANTU

Liked: Cleanliness
All Attractions Very Near , Good Location
Stayed 8 nights in May 2024

10/10 Excellent

Telia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall property was extremely nice and well kept. The ambiance of the lobby and welcoming of luggage storage made a nice touch while awaiting the room.
Stayed 2 nights in May 2024

10/10 Excellent

Thessalonica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience staying there. Clean and welcoming. Would definitely come back.
Stayed 4 nights in May 2024

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay here.
Stayed 2 nights in May 2024

6/10 Okay

Grettel, Miami

Business traveller
Liked: Staff & service
The restaurant staff was the highlight of my stay, buffet in the am and restaurant/bar at dinner, both great, friendly, welcoming. My room had a leak from the shower that they tried to fix but was never completed as it kept leaking out. Front desk made no effort to compensate in any way after being in the hotel for a week.
Stayed 2 nights in Feb 2024

2/10 Terrible

James, Chatham

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
There wasn't anything other than location that we liked about this hotel. We didn't like the small uncomfortable rooms that we paid for especially given the prices we paid.
Stayed 3 nights in May 2024

6/10 Okay

william

Liked: Staff & service, property conditions & facilities
The room was a little worn down, but spacious
Stayed 4 nights in Apr 2024

8/10 Good

Sevinc

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Location was great for walking or if you're taking the subway. The staff were very nice and helpful. Our room had issues with our bathroom and closet doors which we got help with and I think there may have been a bit of mildew on the bathroom ceiling. The stay overall was good and the hotel otherwise is nice.
Stayed 3 nights in Apr 2024

8/10 Good

David

Business traveller
Liked: Cleanliness
Disliked: Amenities
Location was very convenient and the property was very clean. But I was very surprised at the lack of amenities considering this is a Hyatt. Little things that collectively added up. No coffee pot. Not even a pad of paper and a pen. No restaurant or bar and therefore no room service - just a minimal coffee bar. And no cups in the room. No cups? No glass or plastic cups in the bathroom? Does that actually save money?
Stayed 3 nights in Apr 2024

6/10 Okay

JUDITH BERNADETTE

Liked: Staff & service
Stayed 1 night in May 2024

4/10 Poor

Susan

Travelled with group
Disliked: Cleanliness
Restaurant and bar staff amazing management horrible. Room wasn't clean
Stayed 3 nights in Apr 2024

6/10 Okay

Dependra

Travelled with family and small children
Liked: Staff & service
Hotel was not as expected. I don’t think rooms are suitable for 4 Star rankings. We booked two rooms and both rooms were not as expected and in two different floors, It was so hard for our family. Convenient store inside the hotel is a big scam. 1 ltr water is $7.49. Stores close by were selling same water in $2.50 or so.
Stayed 3 nights in May 2024

4/10 Poor

Emilija

Disliked: Staff & service
Stayed 7 nights in Apr 2024

8/10 Good

Ginadi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location next to grand central station
Stayed 3 nights in May 2024

6/10 Okay

Hooman

Travelled with partner
Liked: Cleanliness
Nothing was unique. The service and quality waaverage, but quite underwhelming compared to the price. s
Stayed 3 nights in May 2024

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. 2 min walk from Central train station
Stayed 2 nights in Feb 2024

6/10 Okay

Sandy

Stayed 2 nights in May 2024

6/10 Okay

Shreehari

Travelled with family
Honestly there are better hotels with better service. Stay at the hilton or a fancier hotel. it is the same price - bathroom was stinking staff were rude at times they want an additional charge on top of the booking amount they try to scam you with the marketplace if you are not careful
Stayed 4 nights in Apr 2024
Response from Anette on 5 May 2024
Thank you for sharing your feedback. Our destination fees and taxes are explained when booking the hotel. We hope we’ll get a chance to improve and welcome you back for a better experience in the future.

6/10 Okay

Hussein, NY

Liked: Cleanliness, staff & service
Disliked: Amenities
Good comfortable rooms, great location, but no amenities
Stayed 3 nights in Apr 2024
Response from Anette on 5 May 2024
Thank you for sharing your feedback with us, we really appreciate it.

2/10 Terrible

Jyotieshwar

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Anette on 5 May 2024
We hope we’ll get a chance to improve and welcome you back for a better experience in the future.

10/10 Excellent

Gillian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Location. Really nice staff. Note: did not like lighting in room. No option for localized lighting. And gooseneck reading lamp was broken
Stayed 4 nights in Apr 2024
Response from Anette on 5 May 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

MINH QUANG, GARLAND

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend
Stayed 3 nights in Apr 2024
Response from Anette on 5 May 2024
Thank you for sharing your experience. We hope to see you again one day!

6/10 Okay

chatchawin

Travelled with group
Disliked: Staff & service
they will charge you destination fee 40 39.99$ per night without telling you. my bath tub was clogged.
Stayed 3 nights in Apr 2024
Response from Anette on 5 May 2024
Thank you for sharing. We hope we’ll get a chance to improve and welcome you back for a better experience in the future.

10/10 Excellent

PETER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location central manhattan, right next to grand central station, big bedrooms. Great place
Stayed 6 nights in Apr 2024
Response from Anette on 5 May 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

Ricardo Miguel Medina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Anette on 5 May 2024
Thank you for your rating! We truly appreciate it!

10/10 Excellent

Susana, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located with all the amenities A bit crowded.
Stayed 3 nights in Apr 2024
Response from Anette on 5 May 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

Gina Marie, Covina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Anette on 5 May 2024
Thank you for your rating! We truly appreciate it!

4/10 Poor

Carl

Travelled with family
Disliked: Cleanliness
Upon check in we were told that they would call us when the room was ready. I’m glad we decided to just go off and explore rather than wait close by because the call never came. On the plus side, they do hold your bags at no cost so that was lucky. The room was adequately sized for the 3 of us with two double beds but there were no luggage racks so the room was made smaller with 3 suitcases on the floor (nowhere to store the clothes). The safe didn’t work. The bathroom was in need of some TLC, and a longer shower curtain so that water didn’t go all over the floor. Overall it wasn’t terrible - the location was ideal, right next to Grand Central Station - but things just kept adding up and adding up which kind of lessened the whole experience. Not what I am used to with Hyatt but you live and learn. Buy your own drinks - not from the market onsite.
Stayed 4 nights in Apr 2024
Response from Anette on 5 May 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Anette on 5 May 2024
Thank you for your rating! We truly appreciate it!

2/10 Terrible

Alejandra

Business traveller, Travelled with group
I haven’t received my deposit back yet
Stayed 1 night in Apr 2024
Response from Anette on 5 May 2024
Thank you for your feedback, we’ll surely share this with our team. Please note that deposits take up to 7 days to release upon check-out.

6/10 Okay

Sandra Victoria

Travelled with family and small children
Liked: Staff & service
The room was a little old. The bathtub did not drain very well and by the time your shower was done you were standing in a foot of water. Also was disappointed that the maid service never gave refilled the hansdoap in the bathroom.
Stayed 4 nights in Apr 2024
Response from Anette on 5 May 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time !! We absolutely loved how the location was perfect and how everyone was so friendly
Stayed 3 nights in Apr 2024
Response from Anette on 5 May 2024
Thank you for sharing your experience. We hope to see you again one day!

6/10 Okay

Russell, Somerset

$15 a room for their market? Obscenely low. And the doormen are pushy for $$$ for everything.
Stayed 4 nights in Apr 2024
Response from Anette on 5 May 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

8/10 Good

Tarik

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Anette on 5 May 2024
Thank you for your rating! We truly appreciate it!

4/10 Poor

Isabelle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was no internet or coffee in the room.
Stayed 2 nights in Apr 2024
Response from Anette on 5 May 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

6/10 Okay

Han

Internet doesn’t really work. Staff are rude, bathroom (bath tube and toilet) are gross.
Stayed 2 nights in Apr 2024
Response from Anette on 5 May 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took 15 minutes of running hot water until I got some. Some car alarm was going from 2 am to 6am on the street outside of room.
Stayed 1 night in Apr 2024
Response from Anette on 5 May 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.